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Job Description Position Summary: The Senior Director of Patron Experience is responsible for the strategy, operations, and execution of the BSO’s front-of-house services, events, and patron engagement programs—ensuring that every touchpoint reflects the orchestra’s standard of excellence and signature hospitality. Reporting to the Senior Vice President and Chief Revenue Strategy Officer, and working closely with Patron Strategy Leads, this visionary leader oversees a cross-functional team encompassing front-of-house operations, special events, volunteer coordination, and revenue-generating engagement opportunities. As a people manager, the Senior Director directly supervises the Director of Patron Services, Associate Director of Events & Experience, and Patron Engagement Assistant. The ideal candidate is calm under pressure, a clear and confident communicator, highly organized, and passionate about creating powerful connections between audiences and the symphonic experience through outstanding guest service. Duties & Responsibilities Patron Experience • Develop the annual strategy and budget for all events, experiences, and front of house services., • Develop a strategy to maximize revenue through front of house activities, including oversight of the BSO’s Concessions vendor, and development of revenue-generating upgrades that can be enjoyed during concerts., • Collect feedback and foster a culture of continuous improvement in the patron experience, helping each interaction – whether in lobby or a special event – reflect the BSO’s brand and excellence. Measure impact of program on revenue-generating strategies, making adjustments where needed to maximize the BSO’s investment in enhancements., • Collaborate with external partners to develop cross-interest features and experiences that will help to advance the impact of BSO programming and community presence. Special Events • Oversee the planning, promotion, and execution of Ovation Series and lobby enhancement events, guiding and supporting the Associate Director of Events as needed., • Work cross-departmentally to develop cultivation and stewardship events that accomplish a variety of patron engagement and advancement goals., • Oversee the annual production and promotion of the BSO Gala fundraising event, working with an outside consultant, the Advancement team, and vendors to maximize financial impact., • Serve as a resource for cross-departmental events, providing guidance and support as necessary to help all patron events meet the BSO’s brand standards. Management • Be a power user of Asana and Arts Vision to help communicate the workflows involved in front of house experience at concerts and the logistical pieces of special events., • Guide, support, and manage a team of full-, part-time, and volunteers who support the BSO’s patron experience., • Oversee the execution and stewardship of the volunteerism program, working with the Patron Engagement Assistant on scheduling, requesting, and following-up on shift requests., • Manage the BSO’s relationship with its housekeeping provider, monitoring the BSO’s resources and use of housekeeping services and overseeing internal coordination with regards to scheduling, services and supplies. Minimum Qualifications • At least 5 years of experience in event production, hospitality, or performing arts management., • Strong communication and interpersonal skills, with a collaborative mindset and the ability to work effectively with a wide range of stakeholders, • Highly organized, methodical, and process-driven., • Ability to manage multiple projects in a fast-paced, deadline-driven environment., • Attention to detail and commitment to maintaining brand integrity, balanced with a creative mindset, and willingness to explore new ideas., • Experience producing events/front of house experiences. Preferred Qualifications • 8–10 years of progressively responsible experience, including supervisory or leadership roles., • Experience with using and designing workflows in project management systems., • Attention to detail and an eye for aesthetics, ensuring that event promotion, signage, communication, and execution meets high-quality event and brand standards., • Ability to interpret, create, and manage contractual agreements that set out terms of engagement for a variety of services., • Health Insurance: two option plans to choose from; all at low cost for employees, • Dental, Life, and Long-Term Disability Insurance; fully paid by the BSO, • Paid Time Off: Generous leave including vacation, personal, and sick time, • Retirement & Savings:, • 403(b) Retirement Plan, • Health Savings Account (HSA), • Flexible Spending Account (FSA) for Dependent Care, • Employee Assistance Program (EAP), • Complimentary or discounted tickets to BSO performances About the Baltimore Symphony Orchestra For over a century, the Baltimore Symphony Orchestra (BSO) has been recognized as one of America’s leading orchestras and one of Maryland’s most significant cultural institutions. The orchestra is internationally renowned and locally admired for its innovation, performances, recordings, and educational outreach initiatives, including OrchKids. The Baltimore Symphony Orchestra performs annually for more than 275,000 people throughout the State of Maryland. Since 1982, the BSO has performed at the Joseph Meyerhoff Symphony Hall in Baltimore, and since 2005, with the opening of The Music Center at Strathmore in North Bethesda, MD, the BSO became the nation’s first orchestra performing its full season of classical and pops concerts in two metropolitan areas. In July 2022, the BSO made history with the announcement that Jonathon Heyward would succeed Music Director Laureate and OrchKids Founder Marin Alsop as the Orchestra’s next Music Director. Maestro Heyward began his inaugural season in September 2023. The Baltimore Symphony Orchestra is a proud member of the League of American Orchestras. More information about the BSO can be found at . The Baltimore Symphony Orchestra is an Equal Opportunity Employer The Baltimore Symphony Orchestra and OrchKids do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, differing physical abilities, genetic information, age, parental status, military service, or other non-merit factors. EEO is the Law: Monday – Friday, 8am-3pm (evening & weekends required)

Daily or Weekly Pay | Great Part Time Job | 40% Discount | Free Product | EAP | Fun Stores.At Bath & Body Works, everyone belongs.We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers.We focus on recruiting, retaining, and a

Cintas Corporation - JobID: 1322980700 [Warehouse Associate / Package Handler] As a Loader/Unloader at Cintas, you'll: Drive the trucks around the lot; Load and unload the uniform garments and/or additional facility services products into and out of company trucks; Ensure daily accuracy of products

Daily or Weekly Pay | Great Part Time Job | 40% Discount | Free Product | EAP | Fun Stores.At Bath & Body Works, everyone belongs.We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers.We focus on recruiting, retaining, and a

DAP is looking for an experienced and driven.This role is critical in developing and maintaining our DAP brand's artistic direction while supporting projects across video, photography, social-first content, digital marketing assets, packaging, sales collateral and more.You'll work closely with cross

Daily or Weekly Pay | Great Part Time Job | 40% Discount | Free Product | EAP | Fun Stores.At Bath & Body Works, everyone belongs.We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers.We focus on recruiting, retaining, and a

DAP is looking for an experienced and driven.This role is critical in developing and maintaining our DAP brand's artistic direction while supporting projects across video, photography, social-first content, digital marketing assets, packaging, sales collateral and more.You’ll work closely with cro

Daily or Weekly Pay | Great Part Time Job | 40% Discount | Free Product | EAP | Fun Stores.At Bath & Body Works, everyone belongs.We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers.We focus on recruiting, retaining, and a

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Join a team that feels like home! Earn a jaw-dropping effective wage of $22-$29 per hour, with a built-

STE 313 [Material Handler / Freight Handler] As a Warehouse Associate at Daikin, you'll: Safely and efficiently operate forklift and additional warehouse equipment to load/unload/transfer material and product; Ensure all items are received per procedure and stocked in assigned locations; Maintain In

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Join a team that feels like home! Earn a jaw-dropping effective wage of $22-$29 per hour, with a built-

Weis Markets - JobID: 14849 [Retail Associate / Team Member] As a Produce Sales Associate at Weis Markets, you'll: Ensure fresh quality merchandise by rotating stock, using proper product handling procedures; Receive and unload incoming merchandise; Unpack boxes of merchandise, rotate, and stock dis

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Join a team that feels like home! Earn a jaw-dropping effective wage of $22-$29 per hour, with a built-

Imperfect Foods - JobID: 5842457003 [Material Handler / Freight Handler] As a Warehouse Associate at Imperfect Foods, you'll: Organize stock, maintain inventory, and process, pack, and label orders; Select orders for customers, paying attention to order accuracy, count, and quality; Perform various

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Bring Your Skills and We'll Provide*:.A steady flow of customers - no current clientele required.Guaran

Imperfect Foods - JobID: 5842455003 [Material Handler / Freight Handler] As a Warehouse Associate at Imperfect Foods, you'll: Organize stock, maintain inventory, and process, pack, and label orders; Select orders for customers, paying attention to order accuracy, count, and quality; Perform various

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Join a team that feels like home! Earn a jaw-dropping effective wage of $22-$29 per hour, with a built-

Weis Markets - JobID: 15065 [Retail Associate / Team Member] As a Produce Sales Associate at Weis Markets, you'll: Ensure fresh quality merchandise by rotating stock, using proper product handling procedures; Receive and unload incoming merchandise; Unpack boxes of merchandise, rotate, and stock dis

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Want to make $70,000/year ($40/hour)?.COMPANY PAID SHORT TERM DISABILITY INSURANCE.Free Saturday lunch:

Weis Markets - JobID: 15165 [Retail Associate / Team Member] As a Grocery Sales Associate at Weis Markets, you'll: Ensure fresh quality merchandise by rotating stock, using proper product handling procedures; Receive and unload incoming merchandise; Unpack boxes of merchandise, rotate, and stock dis

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Join a team that feels like home! Earn a jaw-dropping effective wage of $22-$29 per hour, with a built-

Ferguson - JobID: R-125937 [Material Handler / Freight Handler] As a Pipe Yard Associate at Ferguson, you'll: Manage inventory and ensure accurate tracking of materials; Operate forklifts and other heavy machinery to move and organize pipes; Inspect incoming and outgoing shipments for quality and ac

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Want to make $70,000/year ($40/hour)?.COMPANY PAID SHORT TERM DISABILITY INSURANCE.Free Saturday lunch:

Cardinal Health - JobID: 0b29665c-d5d9-4e4a-b888-16634be9e948 [Material Handler / Freight Handler] As a Warehouse Associate at Cardinal Health, you'll: Manage inventory levels by accurately counting and organizing medical supplies; Operate forklifts and other equipment to safely transport materials

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Bring Your Skills and We'll Provide*:.A steady flow of customers - no current clientele required.Guaran

JobID: J3M2TR6TQHGFKH0KJ0K [Material Handler / Freight Handler] As a Warehouse Associate at Capstone Logistics, you'll: Handle the movement of pallets and cases on and off trailers by using a forklift, pallet jack or by hand; Learn all aspects of receiving, unloading and loading operations.

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Join a team that feels like home! Earn a jaw-dropping effective wage of $22-$29 per hour, with a built-

Floor & Decor - Job Posting Site [Material Handler / Freight Handler] As a Warehouse Associate at Floor & Decor, you'll: Receive the product off delivery trucks and stock the warehouse in an organized fashion; Ensure the sales floor is stocked and ready for customers the next day; Be knowledgeable o

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Want to make $70,000/year ($40/hour)?.COMPANY PAID SHORT TERM DISABILITY INSURANCE.Free Saturday lunch:

Weis Markets - JobID: 15462 [Retail Associate / Team Member] As a Grocery Sales Associate at Weis Markets, you'll: Ensure fresh quality merchandise by rotating stock, using proper product handling procedures; Receive and unload incoming merchandise; Unpack boxes of merchandise, rotate, and stock dis

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Bring Your Skills and We'll Provide*:.A steady flow of customers - no current clientele required.Guaran

Weis Markets - JobID: 15463 [Retail Associate / Team Member] As a Bakery Sales Associate at Weis Markets, you'll: Ensure fresh quality merchandise by rotating stock, using proper product handling procedures; Receive and unload incoming merchandise; Unpack boxes of merchandise, rotate, and stock disp

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Join a team that feels like home! Earn a jaw-dropping effective wage of $22-$29 per hour, with a built-

Weis Markets - JobID: 15465 [Retail Associate / Team Member] As a Produce Sales Associate at Weis Markets, you'll: Ensure fresh quality merchandise by rotating stock, using proper product handling procedures; Receive and unload incoming merchandise; Unpack boxes of merchandise, rotate, and stock dis

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Join a team that feels like home! Earn a jaw-dropping effective wage of $22-$29 per hour, with a built-

Floor & Decor - Job Posting Site [Material Handler / Freight Handler] As a Warehouse Associate at Floor & Decor, you'll: Receive the product off delivery trucks and stock the warehouse in an organized fashion; Ensure the sales floor is stocked and ready for customers the next day; Be knowledgeable o

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Want to make $70,000/year ($40/hour)?.COMPANY PAID SHORT TERM DISABILITY INSURANCE.Free Saturday lunch:

Ferguson - JobID: R-128068 [Material Handler / Freight Handler] As a Warehouse Associate at Ferguson, you'll: Safely operate a stand-up forklift to pull and prepare outbound customer orders; Build, wrap, sort, and transport pallets and packages; Use technology like RF devices to sort, scan, and prep

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Join a team that feels like home! Earn a jaw-dropping effective wage of $22-$29 per hour, with a built-

Ferguson - JobID: R-128780 [Material Handler / Freight Handler] As a Warehouse Associate at Ferguson, you'll: Safely operate a stand-up forklift to pull and prepare outbound customer orders; Build, wrap, sort, and transport pallets and packages; Use technology like RF devices to sort, scan, and prep

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Working at Target means the opportunity to help all families discover the joy of everyday life.Caring for our communities is woven into who we are, and we invest in

Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service.They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area.They proactively seek product/project knowledge to provide customers with info

Must possess basic fashion and style trend knowledge and desire to work with customers in a retail setting. Displays basic fashion and trend knowledge and able to satisfy customer needs by selling appropriate merchandise while maintaining DTLR standards and building relationships.

Overview: You shop here all the time.So why not work here? As part of a team, your primary focus is to create a warm and friendly shopping environment by providing extreme customer service.You will be accountable for knowing and achieving personal productivity goals, to divisions' productivity stand

As a Certified Harman Sales Associate, you'll engage retail customers, complete sales, drive profitable growth and achieve individual revenue goals.You'll maintain knowledge of Harman products and ecosystems through required trainings and certifications as well as self-development.You'll provide cus

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Category/Area of Expertise: Retail Operations.Address: USA-MD-Edgemere-7514 North Point Road.Store Code: Store 02560 Deli (7233647) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957.Today, our 82,000 associates work in stores and di

As an Operations Generalist, you'll ensure our merchandising and inventory strategies are executed across the Pet Care Center utilizing our Petco processes.You will ensure the efficient and effective operations of the Pet Care Center to meet the needs of the guest and their pet/s.You'll work the tru