Level II System Engineer
hace 11 días
Hauppauge
Job Description Introduction Are you a technology-focused, problem solver individual looking to jump-start your career? If so, we’ve got an exciting opportunity for you. We are IVIONICS, a growing technology organization in search of a talented Level II Systems Engineer to join our team. If you’re ready to advance your career and be a part of our future success story, keep reading. Why Choose Us? • Career Advancement. We’re not just offering a job; we’re offering a career. Join us, and you’ll have opportunities to advance yourself in the constantly growing technology sector., • A Flourishing Work Environment. At IVIONICS, we believe in fostering a positive workplace culture. We value collaboration, professional growth, and relationship-building both in/out of the office., • Work-Life Balance. We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectively., • Professional Development. If you’re willing to invest, then so are we. At IVIONICS, you’ll have access to ongoing training and development resources to continue enhancing your skills., • Competitive Compensation. We recognize your hard work and want to reward you for it. In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including: medical/dental/vision, retirement plans, paid-time off, and more.Responsibilities:, • Deliver expert service focused on the timely resolution of issues while exceeding client expectations for quality and professionalism., • Receive incoming technical issues and requests that will include software, hardware and operating system problems for all company and customer-supported technologies. This will include desktops, laptops, wireless devices, peripherals, and commercial as well as proprietary software within the organization., • Perform general break/fix and preventative maintenance functions as necessary: provide hands-on and/or remote support to desktops, laptops, wireless devices, and peripherals. You may also be required to perform basic hardware/software troubleshooting on servers and other network components., • Perform all build, configuration, and install services for desktops, laptops, wireless devices, peripherals etc., • Escalate issues and requests to higher level (Engineering Teams, Application Development, 3rd-party Vendors, etc.) whenever necessary in accordance with pre-defined SLA’s., • Open, track, escalate and resolve each assigned ticket in our in-house problem ticketing system.Requirements:, • Bachelor’s degree in an IT-related discipline or equivalent work experience., • 2-4 years full-time experience in a technical support role., • Technical certification in a relevant technology discipline. (preferred), • Must have reliable transportation, a valid NYS driver’s license and be willing to travel throughout the New York Tristate area., • Able to work in a fast-paced, high-pressure environment., • Excellent oral and written communications skills., • Excellent Customer Service skills., • Able to interact effectively with all levels of internal and customer contacts., • Security related technologies (multifactor authentication, application control, encryption solutions, etc.), • Microsoft Windows version through Windows 10 Operating Systems for desktops & laptops, • Microsoft Office versions through Office 365, • O365 Migrations and Management, • Wireless devices and networks., • Microsoft Windows Server, Active Directory, and associated services (DNS, WINS, DHCP, etc.)., • Microsoft Exchange Server and Cloud mail services., • MS Intune Experience, • VMware, • Implementation of Firewalls, • Implementation of Switches, • Meraki Wireless, • Networking architecture and equipment (routers, firewalls, switches, cabling, VoIP, etc.), • Backup-related technologies (hardware/software and cloud solutions), • Hard Drive Imaging Powered by JazzHR 33a4EfVH1I