Buscar empleo: 178 ofertas de trabajo de fully remote en Deer Park, NY (septiembre 2025)

Magna5

Senior Systems Engineer

hace 2 días

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Job Description About the Role The Senior Systems Engineer is responsible for basic or complex issues. Senior Systems Engineers will handle escalation calls/tickets, working with the clients by responding to issues, working tickets and owning the ticket until it is resolved. Senior Systems Engineer will also assist with working through lower level tier issues when available. The expectation is that the engineers will troubleshoot beyond the PC, including troubleshooting servers, network devices, and cloud systems. Senior Systems Engineers will alert the team when unable to resolve. Responsibilities The Senior Systems Engineer will work closely with the other staff members under the End User Support Manager’s direction with responsibilities including, but not limited to, the following: • Be able to work in a fast-paced environment., • Work support tickets that come in via phone, email, or customer portal., • Collaborate with Team Members regarding resolutions to various customers., • Proven Experience troubleshooting problems ranging from server, network, and PC issues., • Must provide quality customer service skills in all forms of communication., • Handle escalations from Tier 1 and 2 phones calls, emails, or monitoring alerts., • Utilize experience and knowledge to assess issues and provide solutions for Tier 1 and Tier 2 escalations., • Assist Tier 1 and 2 with responding to alerts and tickets from various monitoring systems., • Take ownership of tickets and customer interactions., • Document resolutions and update procedures may be outdated., • Engage in continued certification training to improve skillset, • Senior Systems Engineers will alert the team when unable to resolve What You Bring to The Team Relevant and significant industry experience may provide as a substitute for the education requirement. Microsoft, Cisco, and VMware certifications required. Advanced networking and cloud/server engineering required. Experience Minimum of 3 years of experience in a similar role within a managed services environment. • LAN/WAN environments, • Office365 and Azure, • Network Operations Center, • Help desk or relevant customer service skills, • Microsoft, Cisco, Fortinet, and VMware certifications required., • Cisco Certified Network Associate (CCNA), • Microsoft Intermediate Certificates, • Security+, • Microsoft Windows Server 2012/2016/2019 and Active Directory, • Microsoft Office Suite and Office365 experience, • Fundamental understanding of DNS, DHCP and TCP/IP, • Microsoft Exchange and SQL Server, • VMware vSphere 6.5 and above, • Knowledge of back up technologies, • Networking: Diagnose and resolve networking issues, ensuring optimal performance and security of client networks., • Documentation: Maintain detailed documentation of system configurations, processes, and troubleshooting steps., • Collaboration: Work closely with Tier 1 support, other engineers, and clients to deliver comprehensive IT solutions., • Leadership: Mentor and guide junior team members, fostering a collaborative and knowledge-sharing environment., • Excellent problem-solving abilities with a focus on root cause analysis., • Strong communication skills, both written and verbal., • Leadership qualities with the ability to mentor and guide junior team members. Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Opportunities At Magna5, we’ve put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silo’s them. Magna5 has developed a training program that will allow any member of our team to enhance their education that will enable them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer. Hours & Schedule The Magna5 Support Center operates 24/7. The shift for this position will be M-F 9:00 AM to 6:00 PM. Work Perks • 80% remote position, • Paid time off including paid holidays and floating holidays., • Bonus potential based on individual and company performance, • Highly competitive and flexible medical, dental, and vision benefits plans, • 401(k) with employer match, • Tailored Life and Disability insurance plans, • Win Together – We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge., • Respond Fast – When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions., • Earn Trust – We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make., • Stay Transparent – No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information. Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at . The New York base salary range for this full-time position is $90,000 to $120,000. Company DescriptionMagna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at .

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