Licensed Client & Advisor Success Manager
25 days ago
Upland
Job DescriptionBenefits: • Employee discounts, • Health insurance, • Paid time off, • 401(k), • 401(k) matching, • Bonus based on performance, • Company parties, • Competitive salary, • Opportunity for advancement, • Profit sharing, • Training & development, • Wellness resources Licensed Client & Advisor Success Manager (Bilingual Spanish | Path to Office Manager / Operations Lead) Location: Hybrid (Southern California preferred) or Remote (exceptional candidates only) Industry: Wealth Management / Financial Planning Licensing Required: Series 7, Series 66, Life Insurance (active) Language Requirement: Fluent Spanish & English (spoken and written) This Is Not an Admin Role. Read This Carefully. Zapata Private Wealth Group is seeking a bilingual, licensed, executiondriven professional to serve as the operational backbone and clientfacing anchor of our firm. If you are softspoken, passive, uncomfortable leading conversations, or prefer to work entirely behind the scenes, this role will not be a fit. If you: • Speak confidently with clients, • Bring calm authority to conversations, • Are warm, professional, and directive when needed, • Take pride in followthrough and relationship continuityKeep reading. Spanish Is Not a Nice to Have It Is Core to the Role You will regularly: • Communicate with Spanishspeaking clients and households, • Confirm details, timelines, and next steps in Spanish, • Represent the firm professionally in bilingual conversations, • Ensure clarity, trust, and confidence across language barriersIf you are not fully fluent and comfortable leading professional conversations in Spanish, do not apply. The Role (In Plain English) This role is internally known as The Glue. You are the person clients recognize, trust, and feel comfortable contacting. You are the person advisors rely on to ensure execution. You are the person leadership trusts to prevent problems, not react to them. If something does not involve giving financial advice, it starts with you. What You Will Own (NonNegotiable) Client, Advisor, & Relationship Execution • Serve as a primary bilingual point of contact for clients, • Coordinate and execute client onboarding starttofinish, • Own task management and followthrough in Wealthbox (system of record), • Prepare advisors for meetings (planning, estate workflow status, next steps), • Track, close, and document all postmeeting items, • Escalate issues before they become problemsClients should feel: They know me. They follow up. Things get done.Personality That Thrives Here (Read Carefully) Warm, professional, and confident Comfortable leading conversations (not just responding) Calm under pressure Naturally organized and detailoriented Friendly without being informal Assertive about followthrough without being abrasive Apologetic communicators People who avoid setting expectations Anyone uncomfortable enforcing process politely but firmly This role requires presence, not just competence. Systems You Will Use (Daily / Heavy) You must either already be fluent in or be ready to master quickly: • Wealthbox (CRM, tasks, workflows source of truth), • PreciseFP (client data gathering & completion tracking), • eMoney (planning support), • Wealth.com (estate workflow coordination), • Jump AI (reviewing and finalizing meeting notes), • Outlook (logged into Wealthbox), • MyRepChat (compliant client texting), • Zoom, • Google Drive, • RingCentral (fax)If systems overwhelm you, this role will not be enjoyable. Growth Path: Office Manager / Operations Lead This role is intentionally designed to grow into Office Manager / Operations Lead, adding ownership of: • People operations & onboarding, • Payroll & HR coordination, • Licensing & registration tracking, • Compliance & OSJ coordination, • Vendors, events, and operational problemsolving, • Acting on behalf of the CEO operationallyYou must want responsibility, not avoid it. What You Will NOT Do Give financial advice Make investment decisions Wait to be reminded Let issues linger Leave work undocumented How Success Is Measured You are succeeding when: • Clients feel supported and confident, • Advisors never chase followups, • The CEO is not in the weeds, • Wealthbox is clean, accurate, and trusted, • Problems are handled quietly and earlyRequired Qualifications, • Fluent Spanish and English (spoken and written), • Active Series 7, Series 66, and Life Insurance license, • Experience in a Wealth Management / RIA / LPL environment strongly preferred, • Excellent written and verbal communication, • Comfort interacting directly with clients, • Strong process discipline and security awarenessCompensation, • Remote (Exceptional): $40,000 $60,000 base dependent on experience (commission & bonus opportunities), • Growth path to Office Manager: (additional pay/bonus/commission)How to Apply (Intentional Filter) To apply, submit: • Resume, • Familiarize yourself with our company, our website and our culture!, • A short cover note (English is fine) answering:, • Why this role fits how you operate, • An example of when you owned followthrough with a client, • Confirmation of Spanish fluency and prior client useGeneric applications will not be reviewed. Final Note This role requires: • Execution, • Presence, • Warm authority, • Bilingual confidenceIf that excites you we want to meet you. If it feels like too much this role is not for you. Contact Zapata Private Wealth Group for more information at (909) 681-6900 & email denise@zapatawealth.com and cc service@zapatawealth.com