Customer Experience Office Manager
hace 12 días
Island Park
Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Paid time off Ready to Build Something Awesome? This isnt just another desk job its a front-row seat to helping grow the Floor Coverings International brand from the ground up in our hometown market. Were a family-owned, fast-growing flooring and home improvement company looking for a savvy, high-energy Cusomer Experience Office Manager to join us on the journey. Youll wear multiple hats from local marketing and event planning to running our daily operations and your ideas will shape how we grow. If youre an organized go-getter whos equal parts creative and customer-focused, this could be your dream job. What Were Looking For • 2+ years in office admin, customer service (flooring or home services is a big plus)., • Comfortable being independent you take initiative, stay on top of tasks, and keep things moving., • A natural storyteller with a love for social media. Bonus: you dabble in content creation or editing., • Tech-literate and willing to learn especially with platforms like Salesforce, Quickbooks, Excel, Social Media, phone and payments systems., • Organized, resourceful, and able to manage multiple balls in the air (without dropping any)., • A people-person because creating great customer experiences is just who you are., • Open to attending occasional weekend or after-hours events., • Forklift experience would be nice, but not necessary.What Youll Do A Little Bit of Everything, and Thats the Fun Part Operations & Office Management • Be the welcoming voice of our company answer calls, work with vendors, manage deliveries., • Stay on top of the phone system so every call is answered and responded to., • Turn website and phone leads into scheduled appointments., • Order flooring & materials, manage logistics, and enter invoices into QuickBooks., • Help set up vendor/installer accounts, and support project scheduling., • Keep us organized in Salesforce and QuickBooks from lead to close., • Ensure every customer experience ends on a high note follow-ups, thank-you notes, and yes review requests.Marketing & Community Engagement, • Post fresh, engaging content on social (FB, Insta, LinkedIn, etc) that tells our story and highlights our work., • Plan and host local events home shows, farmers markets, vendor events, • Coordinate with digital marketing partners to ensure were hitting the mark online and maximizing our return on ad spend SEO, ads, web presence., • Set up meet and greets for the Business Manager to build real relationships with realtors, property managers, contractors, and community organizations.Why Youll Love Working With Us, • This is your chance to grow with a growing company and help shape what it becomes., • Were family-owned and people-first we care about craftsmanship, community, and culture., • Your voice will be heard we welcome ideas, not just task-doers., • No two days are the same and we mean that in the best way., • Competitive pay, performance bonuses, and lots of room to grow your role over time.Chris Floor Coverings International, Island Park, NY Chris is the newest Floor Coverings International owner in Island Park, NY, bringing a wealth of knowledge and experience to the business. Passionate about delivering exceptional service, Chris is excited to grow his business alongside his son, Andrew. Together, they look forward to providing a stellar flooring experience to their local communityone built on quality, care, and personal attention. With a strong commitment to excellence, Chris is eager to make Floor Coverings International a trusted name in Island Park and the surrounding areas. With his deep roots in the community, love for people, and dedication to excellence, Chris is excited to bring a fresh and personal approach to flooring solutions in the Greater Island Park area. If youre a proactive and organized professional with a passion for delivering exceptional service and contributing to a growing business, we want to hear from you! Apply today to become a key member of our Floor Coverings International family in the Island Park, NY area.