Columbus
Job Description Are you looking for an entry-mid level job in the restaurant industry that can lead to a career? We offer COMPETITIVE STARTING PAY, FLEXIBLE SCHEDULES, HEALTH BENEFITS, and 401k, ! Are you dedicated and ambitious? Come work with us. Job Summary: The Shift Leader supports the store management team’s daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal’s Core Values. The Shift Leader works with the management team in ensuring the compliance with company standards in all areas of operations to include; product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by assisting the management team in actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit. Essential Duties and Responsibilities: People: • Demonstrate the Krystal Core Values while assisting the management team in building high performing employees when training, retaining and recognizing A+ talent utilizing Krystal’s tools and processes., • Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards., • Coaches, drive excellence, recognize and hold their shift accountable around core operational procedures through the use of the OSM and Company systems., • Executes cash/security, inventory, labor and food control procedures during their shift and takes appropriate actions to identify and close gaps., • Must be at least 21 years of age., • Servsafe certification required, • High School Diploma or GED preferred with one (1) or more years restaurant experience., • Systems & Software – proficient level knowledge of Microsoft Office software applications., • Must be able to work a flexible schedule including days, nights, overnights, & weekends., • Customer Focused - Recognizes the guest as the primary focus and acts accordingly; sets a high standard for exceeding guest expectations and motivates the team by role modeling effective service behaviors., • Initiative - Takes action without being asked or required to; achieves goals beyond job requirements; is proactive and takes prompt action to accomplish tasks., • Action Oriented - Consistently maintains high levels of activity or productivity; works with vigor, effectiveness and determination over a sustained period of time., • Must be able to lift up to 70 pounds of force frequently to move objects, • Ability to carry products/boxes and miscellaneous items weighing no more than 70 pounds, • Consistently handles product preparation, • Ability to kneel and follow proper lifting procedures, • Consistently lifts for product preparation, stocking and inventory