Operator, Security Operations Center
13 days ago
Jamaica
Job DescriptionOperator, Security Operations Center Position Overview: The Security Operations Center (SOC) Operator is responsible for the monitoring of all Terminal 4 security systems and equipment in the SOC including but not limited to cameras, alarms, radios, and security communications; tracking, reporting, and recording of incidents; and working closely with all security stakeholders. The Operator, SOC reports to the Manager, Security Operations Center. FLSA Status: Non-Exempt Salary Range: $60,000 - $62,000 Essential Duties and Responsibilities • Monitors all Terminal 4 Landside, Terminal, and Airside locations using the provided access control software and CCTV cameras for unattended bags, traffic conditions, incidents, accidents, suspicious activities (hustlers, bag thieves, pickpockets), and security/safety related activities, • Monitors all security alarms & alerts, and directs appropriate personnel to any activated alarms, • Maintains a report of all pertinent security-related activities, including responses to alarms, emergency calls, notifications, incidents, and accidents, • Monitors all equipment in the SOC and action or report any malfunctions accordingly, • Monitors, actions, and responds to alerts within emergency notification platforms for incident/accident reporting and traffic-related conditions, • Maintains control of, provides direction, and coordinates all radio, telephone, intercom, and public notification systems communications related to SOC, • Reviews CCTV camera feeds and additional resources in the event of a security breach or security incident, • Tracks security-related activity via documents (Towing, PAPD Response, Permittee Violators, Hustlers, Door & Camera inspection, etc.), • Monitors general facility and area conditions, works in coordination with JFKIAT Operations Control Center (OCC) and reports deficiencies to required departments, • Works closely with and supports the Safety and Security shift supervisor during daily operations., • Responds to any issues or complaints, • Assists in medical and other emergency situations, • Performs security and safety-related audits as required by JFKIAT, • Always provides outstanding customer and employee service and presents a neat and clean appearance, • Maintains confidentiality of proprietary information, • High School diploma is required, • Bachelor’s or Associate degree on safety, security, airport operations, or any other relevant field is preferred, • At least 2 years of experience in SOC, security, or safety operationsSpecial Requirements:, • Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport, • Active learning: Understand the implications of new information for both current and future problem-solving and decision-making, • Active listening: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and refrains from interrupting inappropriately, • Time management: Manage one’s own time or the time of others, • Coordination with others: Adjust actions in relation to others' actions, • Judgement and decision making: Consider the relative costs and benefits of potential actions to choose the most appropriate oneAbilities, • Ability to perform daily SOC operations, • Comprehend oral information: Listen to and understand information and ideas presented through spoken words and sentences, • Speak: Communicate information and ideas in speaking so others will understand, • Comprehend written information: Read and understand information and ideas presented in writing., • Write: Communicate information and ideas in writing so others will understand, • Recognize problems: Tell when something is wrong or is likely to go wrong, • Reason to solve problems: Apply general rules to specific problems to produce answers that make sense Powered by JazzHR EtB2Dk2PVC