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Job DescriptionDescription: About Sourcepass At Sourcepass, we’re redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more. We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let’s work together on empowering our client's teams, protecting their data, and enabling their growth. Join us and be part of our journey toward even greater accomplishments. Position The Hybrid Field Technician is an in-house IT professional, qualified to provide superior customer support to client needs and requests. This position requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support in order to best serve the client. You should have experience in a client server environment with basic conceptual network understanding. This role provides first call response and resolution to clients consistent with the customer’s SLA’s. Support on a variety of desktops, systems, applications, networks, and mobile devices is in-line with the demands of this role. The schedule for this position is M-F 8AM - 5PM EST. The salary for this position is $68,000-$80,000. This role requires client site visits in Farmingdale, Central Long Island. Occasional travel to NYC and eastern Long Island may also be required. Therefore, flexibility for dispatch as needed is necessary. A valid ID and reliable transportation are required. Responsibilities • Provide Level Il technical support via phone and email to clients, • Handle first call resolution while building strong customer relationships, • Efficiently analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level – or engage further resources if needed, • Ensure that IT network is being maintained to satisfy client requirements including monitoring of system performance and identification of system enhancements, • Update security programs and administer password changes to prevent unauthorized access to privileged data and information, • Administer system back-up and restoration processes, • Manage user workstation/server accounts, permissions, messaging systems (email, instant message), anti-virus and anti-spam, • Document client issues and resolutions to maintain internal knowledge base, • Maintain an awareness of customer’s SLA and support efforts to stay within the boundaries of the SLA, • Participate in general meetings, company trainings, and orientation updates, • On-call rotation required Requirements: Advanced knowledge of: • Windows Desktop Operating Systems thru Windows 10., • Windows Server Operating Systems thru 2016., • Configuration and Administration of Active Directory and Group Policy Objects., • Administration of Exchange Servers thru 2019., • Office 365 Administration., • Networking including TCP/IP, Switching and Wireless. Basic Knowledge of: • Mobile Devices and Mobile Device Management (Blackberry, Windows Mobile, Android and iOS), • Basic Configuration and Administration of HP, Dell, Cisco & Meraki Networking, • VLAN’s, Routing and Wireless, • SAN’s and Shared Storage Additional Skills • 2 or more years of post-education IT work experience OR Associates Degree in Computer Science, Information Technology or similar, • Must be able to work independently and in a team environment, • Self-motivated and accountable to own client issues to resolution, • Solid time management and organizational skills, • Excellent verbal and written communication and professional interaction with diverse clients and colleagues, • SQL and Citrix experience a plus, • Microsoft InTune experience a plus, • Ability to work at client locations with respect to client’s work environment & staff, • Sensible attitude when navigating challenging situations and frustrated clients Additional Requirements • Valid ID: Candidates must provide a valid, government-issued ID to verify identity, • Reliable Transportation: Candidates should have reliable transportation to ensure punctuality to client sites Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team! #ZR

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. Purpose This role is accountable for optimizing the performance of both internal and outsourced contact center operations serving gas and electric customers. This role ensures service delivery excellence through effective vendor governance, forecasting, staffing optimization, and operational analytics. The position drives the balance between customer experience, reliability, and cost to serve—ensuring that customers are supported 365/24/7 across voice, chat, and digital channels. #LI-Hybrid Accountabilities • Serve as the primary relationship owner for all third-party vendor partners supporting the contact center., • Establish and manage performance scorecards with clear SLAs, KPIs, and compliance standards aligned with regulatory requirements and internal expectations (ASA, FCR, CSAT, Quality, Safety, and Cost per Contact)., • Lead structured governance routines (weekly operational reviews, monthly business reviews, quarterly performance reviews)., • Ensure vendors adhere to company policies, data privacy, and customer protection protocols., • Partner with Procurement, IT, and Legal to manage vendor contracts, renewals, and performance incentives., • Identify improvement opportunities in call routing, digital deflection, automation, and agent enablement., • Support vendor onboarding, training readiness, and technology integration for new lines of business or storm response capacity., • Lead forecasting, capacity planning, and staffing models across internal and vendor sites to meet service level, regulatory, and cost targets., • Oversee scheduling, real-time management, and adherence to ensure consistent coverage and performance., • Collaborate with Operations, HR, and Finance to align headcount, shrinkage, and overtime budgets., • Use workforce data to anticipate demand impacts due to seasonality, rate cases, weather events, or system outages., • Maintain and enhance workforce systems (e.g., NICE IEX, Verint, Aspect) to improve forecast accuracy and intraday efficiency., • Provide visibility to daily, weekly, and monthly performance trends and take proactive steps to optimize staffing and service delivery., • Develop executive dashboards and insights to inform operational decisions and leadership storytelling., • Perform root cause analysis on SLA misses or cost variances and lead resolution action plans., • Drive Lean and continuous improvement principles across vendor and internal teams., • Monitor operational health indicators such as occupancy, utilization, and shrinkage to improve productivity and service reliability., • Partner with Quality Assurance and Training teams to ensure workforce readiness and skill alignment with evolving customer needs. Education and Experience • Bachelor’s degree in Business, Operations, or a related field (or equivalent experience)., • 5+years of experience in a large-scale utility or regulated industry contact center environment., • Proven experience managing outsourced vendor relationships and workforce operations., • Strong analytical and technical skills, including proficiency in Excel, Power BI/Tableau, and WFM platforms., • Understanding of contact center metrics and their impact on regulatory compliance, affordability, and reliability., • Excellent communication and negotiation skills with ability to influence cross-functionally., • Demonstrated success implementing governance frameworks and process standardization across multiple locations., • This position requires travel to locations in the United States and occassionally to the head office in Canada. A valid passport is required for international travel. Preferred Attributes • Utility industry experience in electric, gas, or combination operations., • Knowledge of regulatory reporting, call quality compliance, and customer satisfaction drivers., • Lean Six Sigma, PMP, or equivalent process improvement certification., • Passion for creating a unified culture across internal and vendor teams—“One Vision. One Team. One Voice.”, • Strategic thinker with a hands-on approach to daily performance execution. Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life. Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model. What we offer 401k with Company match Full insurance benefits (health/dental/vision/life) Collaborative environment with a genuine flexible working policy Share purchase/match plan Defined Contribution savings plan Top Talent Program Volunteer paid days off Employee Assistance Program Achievement fund We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

The Senior Cybersecurity Advisor provides customer-facing technical consultancy focused on the cybersecurity and regulatory compliance of connected and software-enabled products, including consumer IoT, industrial, automotive-adjacent, and medical technologies. In this role, you will help customers understand and address cybersecurity requirements arising from regulations and standards such as the EU Cyber Resilience Act (CRA), the Radio Equipment Directive (RED), EN 18031, ETSI EN 303 645, ISA/IEC 62443, IEC 81001-5-1, and other applicable product-security frameworks. You will assess product architectures, technical documentation, security controls, and development practices; perform cybersecurity gap assessments, risk analysis, and threat modeling; identify vulnerabilities and compliance gaps; and translate regulatory requirements into practical recommendations and remediation activities. This is a highly customer-facing advisory position combining technical cybersecurity expertise, product-security knowledge, and regulatory consulting. • Lead customer-facing cybersecurity advisory engagements for connected and software-enabled products, from initial requirements discovery through delivery of findings and recommendations., • Conduct cybersecurity and regulatory-readiness assessments for connected products, including IoT, industrial, and medical technologies, evaluating product architecture, attack surface, technical documentation, security controls, and development practices., • Support customers evaluating product applicability and readiness for the EU Cyber Resilience Act (CRA), including requirements mapping, gap analysis, cybersecurity risk assessment, technical documentation, and remediation planning., • Perform gap assessments against applicable cybersecurity regulations, standards, certification requirements, and market-access expectations., • Conduct or review cybersecurity risk analyses and threat models, identifying potential threats, vulnerabilities, misuse cases, security objectives, and appropriate mitigations., • Review product specifications, system and software architectures, technical requirements, security documentation, and supporting evidence for completeness and alignment with applicable requirements., • Advise customers on product vulnerability-management and incident-response practices, including vulnerability intake, prioritization, remediation planning, coordinated disclosure considerations, and post-market security activities where applicable., • Develop clear, technically sound deliverables such as assessment reports, findings, requirements mappings, gap analyses, risk analyses, remediation recommendations, and executive or technical presentations., • Support customers in developing or improving product-security procedures, secure-development practices, guidelines, and technical documentation., • Develop and deliver cybersecurity training, workshops, and technical presentations for customer and internal stakeholders., • Provide technical input for engagement scoping, project planning, and commercial discussions, including customer needs, advisory approach, assumptions, deliverables, and level of effort., • Monitor relevant cybersecurity technologies, threats, regulations, standards, and guidance to maintain current subject-matter knowledge., • Collaborate effectively with colleagues across regions and technical disciplines while managing multiple customer engagements and priorities., • Represent UL Solutions professionally and communicate complex cybersecurity and regulatory concepts clearly to both technical and non-technical audiences. Relevant Regulatory Frameworks and Standards • Depending on the customer, product category, and target market, the Senior Cybersecurity Advisor may work with one or more of the following. Candidates are not expected to have experience with every item:, • EU Cyber Resilience Act (CRA), associated harmonized standards, and relevant ENISA guidance;, • EU Radio Equipment Directive (RED) Delegated Regulation and the EN 18031 series;, • ETSI EN 303 645, NISTIR 8425, and the UK Product Security and Telecommunications Infrastructure (PSTI) regime;, • ISA/IEC 62443 series for industrial automation and control systems;, • IEC 81001-5-1, U.S. FDA premarket and postmarket cybersecurity guidance, and EU MDR/IVDR for medical devices;, • ISO/SAE 21434 for automotive cybersecurity, where relevant;, • UL 2900 series, NIST Cybersecurity Framework, and NIST SP 800-53. Core Qualifications • Bachelor's degree in Cybersecurity, Computer Science, Computer Engineering, Electrical Engineering, or a related technical discipline., • At least 3 years of relevant professional experience in product cybersecurity, cybersecurity consulting or advisory, security assessment, IoT or connected-device security, cybersecurity regulatory compliance, industrial/OT security, medical-device cybersecurity, or a closely related field., • Hands-on experience analyzing technical information, identifying cybersecurity risks or compliance gaps, and developing clear findings and practical recommendations., • Working knowledge of cybersecurity principles and practices relevant to connected products, IoT, industrial systems, medical devices, or other software-enabled products., • Experience applying cybersecurity standards, regulations, technical requirements, risk frameworks, or assessment methodologies within customer, product, or project environments., • Experience with risk analysis, threat modeling, vulnerability management, incident response, technical documentation, or architecture review., • Strong written and verbal communication skills, including the ability to explain complex technical and regulatory concepts to customer stakeholders and prepare professional deliverables., • Ability to work independently and collaboratively across multiple customer engagements, technical environments, and time zones., • Professional fluency in English. Portuguese or Spanish proficiency is required according to the position location and customer needs., • Ability and willingness to travel domestically and internationally approximately 10%, depending on customer engagement needs. What Success Looks Like • Customers receive clear, actionable guidance that connects regulatory language to product-level cybersecurity decisions., • Assessments and deliverables are technically sound, well documented, and completed within agreed scope and timelines., • Cybersecurity risks, compliance gaps, and remediation options are communicated effectively to both technical teams and business stakeholders., • The advisor builds trusted customer relationships and contributes to consistent, high-quality delivery across the global Professional Services team. A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage. Imagine getting your hands on new technology before it hits the shelves. To dig deep and figure out exactly how it works. That's what we do. We lift the lid and test the boundaries on a huge range of products, from health-monitoring smart watches monitoring to electric vehicles loaded with the latest software. We're always looking for people who are passionate about innovation, embrace change and love new and exciting challenges. Join our team, influence emerging technology and forge a successful career at the center of safety science.

You'll be a Response Coordinator where your primary focus is managing after-hours requests for emergency services and escalations, working to make sure our clients are happy and are being provided the best service possible. Confirm satisfactory completion of service calls on behalf of Corporate Faci

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo