Customer Service Representative/ Front Desk Cashier
16 days ago
Massapequa
Job DescriptionBenefits/Perks • Competitive Compensation, • Paid Time Off, • Career Growth Opportunities Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Responsibilities • Greet and welcome guests as soon as they arrive at the entertainment center, • Answer, screen and forward incoming phone calls, • Ensure reception area is tidy and presentable, with all necessary stationery and material, • Provide basic and accurate information in-person and via phone/email, • Receive, sort and distribute daily mail, • Update calendars and schedule meetingsSkills, • Proven work experience as a Receptionist, Front Office Representative or similar role, • Professional attitude and appearance, • Solid written and verbal communication skills, • Ability to be resourceful and proactive when issues arise, • Excellent organizational skills, • Multitasking and time-management skills, with the ability to prioritize tasks, • Customer service attitude Qualifications • High school diploma/GED, • Previous experience as a Customer Service Representative or in a similar role is preferred, • Comfortable using computers and customer management software, • Excellent phone and verbal communication skills, • Understanding of active listening techniques, • Ability to work well under pressure, • Highly organized with the ability to prioritize projects and manage time effectively