Patient Care Coordinator Ophthalmology and Elective Vision Services
12 days ago
Bakersfield
Job DescriptionPatient Care Coordinator – Ophthalmology and Elective Vision ServicesLuxor Eye Institute | Bakersfield, California | Full-Time Guide Patients Through Life-Changing Eye Care Luxor Eye Institute is hiring a confident, compassionate, and results-driven Patient Care Coordinator to help patients move from consultation to treatment. This role combines patient education, scheduling, follow-up, relationship management, and elective service coordination. You will work with patients considering cataract surgery, LASIK, ICL, dry eye treatments, specialty lenses, laser procedures, and other advanced eye-care services. This is not a traditional front desk position. It is a patient-facing coordination and conversion role requiring strong communication, organization, follow-through, and professional judgment. What You Will Do • Guide patients through the consultation and treatment process, • Educate patients about recommended procedures and service options, • Schedule consultations, treatments, and surgical appointments, • Follow up with patients who have not yet scheduled, • Coordinate referrals from optometrists and other providers, • Maintain communication with referring offices, • Track leads, consultations, conversions, and pending decisions, • Discuss financing and payment options when appropriate, • Document every patient interaction accurately, • Coordinate with physicians, technicians, front desk staff, and leadership, • Prevent patients from being lost because of poor follow-up, • Support premium cataract, LASIK, ICL, and dry eye service growth What Success Looks Like Within your first 90 days, you should be able to: • Manage an assigned patient pipeline independently, • Follow up with every pending patient on schedule, • Explain services clearly without providing medical advice, • Identify patient concerns and escalate clinical questions appropriately, • Maintain accurate notes and tracking, • Meet established scheduling and conversion expectations, • Communicate effectively with referring providers, • Provide a polished, high-touch patient experience The Right Candidate You may be a strong fit if you are: • Confident speaking with patients, • Comfortable discussing premium services and financial options, • Organized and persistent, • Empathetic without being passive, • Motivated by measurable results, • Able to manage multiple patient cases simultaneously, • Skilled at overcoming hesitation professionally, • Strong in telephone, text, email, and in-person communication, • Comfortable being held accountable for follow-up and outcomes, • Interested in healthcare, sales, or patient advocacy Preferred Qualifications • Medical, dental, aesthetic, optical, or elective healthcare experience, • Ophthalmology or optometry experience, • Patient sales or treatment coordination experience, • Experience with CRM systems or lead tracking, • Experience with Nextech or similar practice-management software, • Experience discussing financing or elective procedures, • Bilingual English and Spanish is a significant advantage Who Should Not Apply This position will not be a good fit if you: • Are uncomfortable discussing treatment costs, • Avoid follow-up because you do not want to appear persistent, • Fail to document calls and patient interactions, • Wait for patients to contact you instead of managing the relationship, • Struggle with accountability or performance expectations, • Dislike fast-paced environments, • Are uncomfortable receiving coaching, • Prefer a low-responsibility administrative role Why Join Luxor Eye Institute • Work with advanced ophthalmology and vision-correction services, • Help patients make meaningful healthcare decisions, • Build valuable experience in elective healthcare, • Receive structured training, • Work in a professional specialty practice, • Opportunity for performance-based incentives, • Opportunity for advancement into senior coordination or leadership roles Schedule • Full-time, • Monday through Friday, • Occasional Saturdays may be required, • Reliable attendance and timely patient follow-up are mandatory How to Apply Submit your resume and a brief response addressing: • Your experience working with patients or customers, • A time you helped someone make a difficult decision, • How you stay organized when managing multiple follow-ups Applications without a complete resume may not be reviewed. Luxor Eye Institute is an equal opportunity employer.