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Required Skills & Experience • 5+ years of experience in IT coordination, IT support oversight, or IT project management, • 3+ years directly managing multi‑disciplinary teams, • Strong understanding of business IT systems and workflows, • Experience working with external IT vendors or managed service providers, • Ability to communicate technical information clearly to non-technical stakeholders Nice to Have Skills & Experience • Merger and acquisition experience from an IT integration standpoint, • Exposure to OpenAI/AI agents is a plus, • Experience managing MSP vendors through SLAs/metrics (not as a former hands‑on helpdesk lead)., • Healthcare/hospital industry experience Job Description We’re hiring an IT Liaison & Project Manager for our fast‑scaling, multi‑site home care organization, based in Brooklyn, NY. This person will serve as the primary bridge between executive leadership, internal teams, and an external IT provider. This individual ensures that all technical issues, requests, and projects are clearly documented, properly prioritized, and driven through resolution without delay. We value leaders who simplify, set a high bar, and get things done without overcomplicating. This person will oversee 4 direct reports (IT Ops/Admin, Data &BI, Software Eng, Data Digitization/Automation) and oversee the helpdesk Managed Service Provider. Responsibilities include: • Serve as the primary liaison between executive leadership, internal staff, and the external IT provider, • Coordinate all IT issues, requests, upgrades, and project initiatives, • Track tickets from creation through resolution, ensuring visibility and follow-up, • Escalate production-impacting or business-critical issues quickly, • Maintain structured documentation within ticketing and tracking systems, • Ensure complete and accurate handoff of business and technical requirements, • Coordinate IT projects, timelines, and deliverables, • Monitor project status and communicate risks or delays to leadership, • Support workflow approvals, prioritization, and change management, • Ensure accountability across all open items, • Identify recurring issues and surface trends, • Maintain strong boundaries between user support and technical escalation Compensation: $100,000to $130,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Summary: Under general supervision and in accordance with established policies and procedures, the Systems Analyst position plays a critical role in supporting the Firm's user and technology infrastructure. This position involves extensive interaction with attorneys and support staff while maintaining strict confidentiality of personnel and Firm matters. The ideal candidate must demonstrate strong problem-solving skills, the ability to diagnose, resolve or escalate application, hardware and workflow issues, use soft skills with users and collaborate with the IT team members to implement fixes, enhancements, work on projects and help identify larger problems. Shift: Friday - 12am - 1pm Sat. & Sun. 12am - 12:30pm Essential Duties and Responsibilities: • Serve as initial point of contact for telephone and email inquiries regarding the Firm's software, hardware, and remote technologies directed to the Information Technology department, • Maintain a positive customer-service oriented attitude, patience, and the ability to work as a member of a team, • Troubleshoot and resolve software, hardware, operating system, and networking problems; repair and recover from hardware or software failures, virus infections and other issues; and document resolution on incident tickets, • Serve as initial point of contact for telephone and e-mail inquiries on the Firm's software applications, hardware, printers, and remote technologies directed to the Information Technology department., • Deliver exceptional customer service with patience, professionalism, and a collaborative team-oriented approach., • Ability to manage high-volume workloads in a fast-paced environment while performing essential duties while maintaining focus and resilience. Leveraging exceptional skills in personal organization, strong multitasking, time management, strategic planning, and effective project coordination., • Excellent problem-solving skills and methodology, clear and effective communication and strong interpersonal skills are essential., • Ensure timely updates and follow up on all open ticket-related inquires and effectively manage escalated calls routed to Interdepartmental teams., • Provide onsite desktop support, ensuring timely and effective resolution of users' issues and technical needs., • Provide occasional home visit support for attorneys in the Firm., • Respond to occasional after-hours/emergency support requests as needed., • Responsible for imaging, testing, installing and maintaining all end user IT equipment. This includes desktops, laptops, printers, and electronic devices, along with their associated software and peripherals., • Maintain accurate records of all maintenance, inventory and security measures associated with the Firm's inventory., • Safely lift and transport equipment weighing up to 50 pounds., • Stay current with emerging technological developments in software/hardware, systems and application support, and management and user support practices. This includes reading publications, participating in mail lists and on-line communities, attending conferences and workshops. Knowledge, Skills, and Abilities Required: • Experience providing telephone based technical support and/or desk side technical support., • Ability to communicate technical subjects to non-technical staff., • Proven track record of being detail-oriented, with outstanding follow-through., • Strong knowledge of PC systems and MAC systems (desktop and laptop), and wireless devices and printer hardware., • Experience supporting mobile devices or with Mobile Device Management platforms (Intune)., • Experience with entering and tracking tickets in an incident management system (ServiceNow)., • Knowledge of VOIP technology telephone system a plus., • Experience with Active Directory and MS Exchange., • Understanding the basic use of CMD and PowerShell., • Ability to troubleshoot wireless handheld devices (Android, iPhone, iPad, etc)., • Ability to troubleshoot remote technologies (RDP, VPN, F5, Global Protect, etc.)., • Strong adherence to IT compliance procedures and documentation standards., • Knowledge of Audio/Visual systems a plus. Education and Experience: • Associate degree in a computer-related discipline required (equivalent technical experience may substitute on a year-for-year basis)., • 1-3 years of experience in a technical environment., • Experience supporting Windows 10 and Windows 11, Office 2016 and Office 365, iManage, iWorks, Payne, Litera, and other legal specific applications., • Prior law firm experience a plus. Working Conditions: • Normal office environment with little exposure to excessive noise, dust, temperature, etc. Windows OS, MS Office, VPN, mobile devices, Macs, ticketing system, iManage, ServiceNow, legal experience Windows OS,MS Office,VPN,mobile devices,Macs,ticketing system Candidates must have excellent communication and customer service skills. Expert Level This is a Permanent position based out of New York, NY. The pay range for this position is $90000.00 - $105000.00/yr. Medical, Dental insurance, holiday pay, overtime pay, PTO, excellent retirement plan This is a fully onsite position in New York,NY. This position is anticipated to close on Apr 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Summary: Under general supervision and in accordance with established policies and procedures, the Systems Analyst position plays a critical role in supporting the Firm's user and technology infrastructure. This position involves extensive interaction with attorneys and support staff while maintaining strict confidentiality of personnel and Firm matters. The ideal candidate must demonstrate strong problem-solving skills, the ability to diagnose, resolve or escalate application, hardware and workflow issues, use soft skills with users and collaborate with the IT team members to implement fixes, enhancements, work on projects and help identify larger problems. Shift: Monday - Friday 12 am (midnight) - 8 am Essential Duties and Responsibilities: • Serve as initial point of contact for telephone and email inquiries regarding the Firm's software, hardware, and remote technologies directed to the Information Technology department, • Maintain a positive customer-service oriented attitude, patience, and the ability to work as a member of a team, • Troubleshoot and resolve software, hardware, operating system, and networking problems; repair and recover from hardware or software failures, virus infections and other issues; and document resolution on incident tickets, • Serve as initial point of contact for telephone and e-mail inquiries on the Firm's software applications, hardware, printers, and remote technologies directed to the Information Technology department., • Deliver exceptional customer service with patience, professionalism, and a collaborative team-oriented approach., • Ability to manage high-volume workloads in a fast-paced environment while performing essential duties while maintaining focus and resilience. Leveraging exceptional skills in personal organization, strong multitasking, time management, strategic planning, and effective project coordination., • Excellent problem-solving skills and methodology, clear and effective communication and strong interpersonal skills are essential., • Ensure timely updates and follow up on all open ticket-related inquires and effectively manage escalated calls routed to Interdepartmental teams., • Provide onsite desktop support, ensuring timely and effective resolution of users' issues and technical needs., • Provide occasional home visit support for attorneys in the Firm., • Respond to occasional after-hours/emergency support requests as needed., • Responsible for imaging, testing, installing and maintaining all end user IT equipment. This includes desktops, laptops, printers, and electronic devices, along with their associated software and peripherals., • Maintain accurate records of all maintenance, inventory and security measures associated with the Firm's inventory., • Safely lift and transport equipment weighing up to 50 pounds., • Stay current with emerging technological developments in software/hardware, systems and application support, and management and user support practices. This includes reading publications, participating in mail lists and on-line communities, attending conferences and workshops. Knowledge, Skills, and Abilities Required: • Experience providing telephone based technical support and/or desk side technical support., • Ability to communicate technical subjects to non-technical staff., • Proven track record of being detail-oriented, with outstanding follow-through., • Strong knowledge of PC systems and MAC systems (desktop and laptop), and wireless devices and printer hardware., • Experience supporting mobile devices or with Mobile Device Management platforms (Intune)., • Experience with entering and tracking tickets in an incident management system (ServiceNow)., • Knowledge of VOIP technology telephone system a plus., • Experience with Active Directory and MS Exchange., • Understanding the basic use of CMD and PowerShell., • Ability to troubleshoot wireless handheld devices (Android, iPhone, iPad, etc)., • Ability to troubleshoot remote technologies (RDP, VPN, F5, Global Protect, etc.)., • Strong adherence to IT compliance procedures and documentation standards., • Knowledge of Audio/Visual systems a plus. Education and Experience: • Associate degree in a computer-related discipline required (equivalent technical experience may substitute on a year-for-year basis)., • 1-3 years of experience in a technical environment., • Experience supporting Windows 10 and Windows 11, Office 2016 and Office 365, iManage, iWorks, Payne, Litera, and other legal specific applications., • Prior law firm experience a plus. Working Conditions: • Normal office environment with little exposure to excessive noise, dust, temperature, etc. Windows OS, MS Office, VPN, mobile devices, Macs, ticketing system, iManage, ServiceNow, legal experience, Intune Windows OS,MS Office,VPN,mobile devices,Macs,ticketing system Candidates must have excellent communication and customer service skills. Expert Level This is a Permanent position based out of New York, NY. The pay range for this position is $90000.00 - $105000.00/yr. Medical, Dental, holiday pay, PTO, retirement plan This is a fully onsite position in New York,NY. This position is anticipated to close on Apr 15, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The Service Desk operates as a central service and support team, responding to incoming inquiries, screenings, and onboarding of vendors to technology platforms. The Service Desk Unit is part of a central services and support group within the Technology Division at MOCS. Note: This is NOT a Helpdesk

Exhibits excellent ability to communicate information succinctly and can work with stakeholders across the IT organization at all levels of seniority. The IT Helpdesk Support Specialist will work closely with Cloud Engineering, Network, Application owners and. Maintain confidentiality of all investi

Job Description General Summary: The IT Helpdesk Technician will be flexible role responsible for some onsite service and support needs for our employees while also having long-term project coordination between our employees and Main Service Provider (MSP). Success in this role will depend on good communication among fellow employees, your manager, vendors, and support resources such as our MSP. Executive Summary Of Employer: Construction & Realty Services Group, hereafter referred to as CRSG, is a construction management firm with several niche construction services provided under its extensive portfolio. CRSG is known to the public under its operational entities such as Domani Inspections, Domani Consulting, Construction Realty Safety Group, and plenty others. The employer provides administrative services to these B2B Companies such as Payroll, Billing, Accounts Payable, Analysis, Marketing, and IT. CRSG is an employer of about 50 administrative employees and 400-500 employees including its collective entities. Spread among several offices in both Midtown Manhattan & Southern Nassau County Long Island, you will be joining an organization of hardworking individuals focused on providing the best support services possible to our operations and, ultimately, our clientele. Essential Duties and Responsibilities: • IT support relating to technical issues involving Microsoft's core business applications, as well as other implemented business solutions., • Work with current IT staff and current Main Service Provider to further the IT agenda of improvement & satisfaction of services delivered to our employees throughout our organization’s entities., • Troubleshoot current business systems including but not limited to Sage and TimberScan involving networking or error message-based instances to assist out users. Coordination with appropriate department if error is outside scope of IT Department., • Immediate Response support for end users, • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security, • Ability to work in a team and communicate effectively with both direct supervisor, colleagues, and end users., • Escalate service issues to MSP that cannot be handled effectively with CRSG’s own resources., • Business awareness: specific knowledge of the entity and how IT relates to their business strategy and goals., • Document internal processes and procedures related to duties and responsibilities., • Responsible for entering time in Exaktime & submitting expenses (as necessary) via payroll’s latest procedure., • Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry, • Managing and reporting on allocation of IT budget, • Designing training programs and workshops for staff, • Developing and implementing IT policy and best practice guides for the organization To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Professional IT Certifications, • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care, • Diagnosis skills of technical issues, • Ability to multi-task and adapt to changes quickly, • Technical awareness: ability to match resources to technical issues appropriately, • Service awareness of all organization’s key IT services for which support is being provided, • Understanding of support tools, techniques, and how technology is used to provide IT services Job Type: Full-time

Job Description JOB SUMMARY: Under the supervision of the Senior System Administrator/IT Support Supervisor, the IT Support Specialist III applies systems analysis techniques and procedures to determine hardware, software, or system functional specifications, and design, document, develop, test, or modify computer systems based on user or business specifications. The IT Support Specialist III also serves as the lead for the setup, configuration and technical support for desktop computers (physical and virtual), applications, and related technology and ensures proper computer operations for the end user. ESSENTIAL FUNCTIONS: • Design, develop, analyze and create the virtual desktop infrastructure, including hardware and software components based on end user specifications., • Apply system analysis techniques and procedures to monitor the performance of the VDI environment, identify potential issues and recommend solutions to resolve them., • Identify, develop and implement policies and procedures to ensure the security and reliability of the VDI environment., • Collaborate with cross-functional teams to understand their requirements and ensure that the VDI solutions meet their needs., • Assist with managing onpremise and Azure (Active Directory) accounts and services, • Maintain IT asset management (inclusive of software licensing and certificate management)., • Deep hands on (support, build, life cycle transformation) understanding of Windows client operating systems, • Windows server knowledge (inclusive of DHCP, DNS, GPOs and administrative tasks., • Create and maintain technical documentation, training materials and project plans., • Stay up-to-date with new technologies and advancements in the VDI field., • Provide and lead general desktop support to end users including questions, problem resolution, and service requests related to all supported hardware and software., • Provide and lead first and second line support to the Funds’ users via telephone, email, and in-person., • Determines and issues priority levels for helpdesk queues in IT Helpdesk ticketing system., • Monitors system alert management system and responds to alerts for hardware and software issues., • Provide excellent customer service, answer Help Desk phone in courteous and professional manner., • Understand and evaluate end-users needs, develop creative technical solutions, and know when to escalate a problem., • Document all requests, including the entire problem solving process., • Learn the software and hardware used and supported by the Funds., • Unpack, setup, connect and test new computers, printers and other peripherals in accordance with user specifications., • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in accordance with user specifications., • Disconnect, move, reconnect and test workstations and printers for move and change requests., • Maintain and manage computer asset inventory, ensuring that all equipment is set up and maintained within required specifications and Funds standards., • Troubleshoot LAN/WAN basic networking issues., • Troubleshoot printers, scanners, and other peripherals issues., • Responsible for setting up audio/visual equipment for presentations in accordance with user specifications., • Respect, collaborate and work alongside other IT staff members, including upper management, • Facilitate repairs with vendors., • Perform routine maintenance as needed., • Perform other related duties as assigned., • Provide support after hours, on weekends and through on-call rotation. QUALIFICATIONS: • A+ Certification required, Network+, ITIL Certification and Microsoft Professional Certification are pluses., • 5-7 years of experience in VDI, IT Support Level 2 or above technical support, and systems analysis., • Solid background in personal computer hardware repair and/or troubleshooting., • Knowledgeable in computer hardware, operating systems, applications, and networks., • Advanced experience with Group Policy Management, MDM, Windows, Windows Server, and Exchange., • Familiar with MS Office, Teams, One Drive, SharePoint Online, and MS Azure., • Familiar with programming languages and/or PowerShell are pluses., • Prior experience of software deployment, management processes, and/or vendor management are pluses., • Experience with Active Directory configuration, printer server, LAN and WAN networks., • Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution., • Offer exceptional customer service to end users by being highly communicative and responsive., • Must be able to multitask., • Ability to work independently and also as a team member with the IT staff., • Excellent organizational and time management skills., • Flexibility and willingness to adapt to change., • Strong analytical skills to resolve problems, identify and document solutions., • Strong interpersonal communication and relationship-building skills. Education and or Experience: Associates, Bachelors degree in Computer Science or a related discipline. Minimum 5 years of experience in VDI, IT Support Level 2 or above technical/systems support Language Skills: Speak, Read, Write and Understand English. Mathematical Skills: Good Reasoning Ability: High Certificates Licenses, Registrations: None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environments The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The CST-VC Technician (Collaboration Solutions Team - Video Conferencing) – plays a critical role in supporting and maintaining video conferencing systems for our clients. The CST-VC Technician is responsible for delivering high-quality technical support, troubleshooting, and resolving issues related to in-room AV/VC (Audio Visual/Video Conferencing) technology, including equipment failures, physical malfunctions, and software configuration problems. • Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms, • Primary user-facing POC for all VC related issues, • Provide strong client level support to users, with a predisposition to de-escalate technical fails, • Perform break fix (user reported incident) tasks within target SLA response window, • Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues, • Maintain accurate tagging and data entry of all tasks, projects, and requests performed, • Form strong XFN partnerships with local Helpdesk, Facilities, and Events, • Provide VC focused support for users of all levels, • RCA reported network related call escalation issues, • Active monitoring of local and global VC Endpoints and related hardware, • Initiate Cisco TAC cases and vendor RMA's for equipment, • Advise and QC integrators of client installation standards, • Partner with OTD New Builds DPM's to provision and deploy all VC and VIO related equipment in new office locations, • Track inventory of on-site supplies, consumables, and assets, • Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools KEY RESPONSIBILITIES: • Provide ongoing technical support for video conferencing equipment and in-room AV technology., • Diagnose and resolve hardware and software issues, ensuring minimal downtime for end users., • Perform root cause analysis to identify recurring problems and implement solutions to prevent future incidents., • Analyze trends in AV/VC issues to proactively improve service quality and operational processes., • Document solutions and best practices to enhance team knowledge and efficiency., • Participate in the commissioning of AV systems for both retrofits and new builds., • Ensure all installations meet company standards and client requirements. Additional Duties: • Collaborate with cross-functional teams to deliver seamless AV experiences., • Maintain accurate records of maintenance activities and service requests. Ideal Candidate: • Strong technical background in AV/VC systems., • Excellent problem-solving and communication skills., • Highly proficient with a wide range of AV technologies. ESSENTIAL CRITERIA: • Ability to be self-motivated and accountable in a fast-pace, independent environment, • Ability to think creatively as well as methodically regarding technical issues, • Knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow, • Strong interpersonal, customer service, and conflict resolution skills, • Willingness to learn and adapt to client culture, • Ability to work both independently as well as with a team, • Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #LI-GM1 #LI-Onsite Pay Range$73,000—$76,000 USD

Job DescriptionBenefits: • Help or transport service, • Opportunity for advancement Job Summary NYC-based, small-size IT consulting company operating in the fashion industry and several other sectors. We are seeking an experienced IT Helpdesk Technician to provide high-quality technical support to end users across the organization. The job is part-time (3-4 days per week, 9am-5pm) in central Manhattan location. The ideal candidate has strong troubleshooting skills, a customer-focused mindset, and hands-on experience supporting desktops, laptops, networks, and common business applications in a fast-paced environment. Key Responsibilities • Provide Level 2 (and advanced Level 1) technical support for hardware, software, and network issues, • Troubleshoot and resolve issues related to Windows/macOS operating systems, Microsoft 365, email, and common business applications, • Support user accounts, permissions, and security using Active Directory, Azure AD, and related tools, • Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN), • Install, configure, and maintain desktops, laptops, printers, and mobile devices, • Escalate complex issues to senior IT staff or vendors when required, following established procedures, • Document incidents, solutions, and procedures in the ticketing system and knowledge base, • Participate in system upgrades, rollouts, and IT projects as needed, • Ensure compliance with security policies and data protection standardsRequired Qualifications, • 2/3 years of experience in an IT helpdesk or technical support role, • Strong knowledge of Windows environments (Windows 10/11, Windows Server basics), • Hands-on experience with Active Directory, Group Policy, and user management, • Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP), • Excellent problem-solving and communication skills, • Ability to manage multiple issues and prioritize effectivelyPreferred Qualifications, • Experience with macOS and mobile device management, • Basic knowledge of firewalls, VPNs, and endpoint security solutions, • Experience supporting remote users and hybrid work environmentsSoft Skills, • Strong customer service orientation, • Clear verbal and written communication, • Patience and professionalism under pressure, • Ability to work independently and as part of a teamWork Environment, • Office-based, midtown Manhattan (near Grand Central Station), • May require occasional after-hours, • 3-4 days part-time position (9 to 5pm)Compensation & Benefits, • Salary: to be discussed during the interview process, • Ongoing training and certification support, • Career growth opportunities within the IT team

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB We are seeking a dedicated Senior Specialist Store Technical Support with a strong background in Helpdesk and Customer Support to join our dynamic team. The ideal candidate will combine solid technical expertise with excellent communication skills to effectively engage both technical and non-technical stakeholders. In this role, you will partner closely with IT Engineering, Customer Operations, and other cross-functional teams to identify root causes of issues affecting store deployments and overall customer experience. You'll thrive in a collaborative environment, drive projects to resolution, and champion process improvements that enhance RADAR's operational efficiency and customer satisfaction. Responsibilities • Serve as a primary point of contact for store-related technical support, assisting both external customers and internal stakeholders., • Partner with IT Engineering and cross-functional teams to troubleshoot, diagnose, and resolve issues impacting customer store deployments., • Develop and maintain SQL queries and automation scripts to streamline processes, improve team productivity, and SLA adherence, • Manage and track support requests using service desk management tools, ensuring timely resolution and accurate documentation., • Utilize Field Service Management tools to coordinate field dispatches and maintenance activities, minimizing customer impact., • Collaborate with vendors and hardware partners to coordinate and streamline maintenance dispatches and technical store visits., • Identify trends and recurring issues through data analysis to develop proactive solutions and process improvements., • Write and maintain reports and procedural documentation., • Drive root cause analysis and ensure effective issue escalation and follow-up., • Maintain strong communication with customers, providing clear explanations of technical issues in accessible, non-technical terms., • You have 3+ years of experience in Helpdesk, Technical Support, or Customer Support roles., • You have proven ability to explain technical concepts to non-technical audiences clearly and effectively., • You are proficient SQL knowledge with the ability to analyze data and develop scripts that automate processes and drive team productivity., • You have strong problem-solving, analytical, and organizational skills with a high attention to detail., • You have experience using service desk management software to monitor KPIs and track customer issues., • You have hands-on experience with Field Service Management tools to coordinate dispatches and maintenance operations., • You have familiarity with ITIL frameworks, focusing on IT Service Management (ITSM) best practices., • You have demonstrated ability to evaluate, escalate, and drive issues to timely resolution., • You have previous experience supporting retail customers or store environments., • You have the ability to manage multiple priorities in a fast-paced environment while maintaining composure under pressure., • You have excellent written and verbal communication skills., • You have the ability to work independently and collaboratively across teams., • You have Intermediate knowledge of:, • Linux, Networking, • Terminal. CMD, • SSH and Telnet, • You have strong customer-centric mindset and ability to foster positive relationships with partners and hardware teams., • You have flexibility to work additional hours as required to provide issue resolution., • You have experience in field service coordination., • You have experience with automation frameworks or scripting languages (e.g., Bash, Python, PowerShell)., • You have a background in incident response or root cause analysis frameworks., • You have certifications such as CompTIA Network+, Linux+, ITIL Foundation, or equivalent., • You have intermediate knowledge of JavaScript Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description Job Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of Microsoft operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Certifications a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR J1kS4NsHyt

Job Description We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Responsibilities • Provide first level contact and convey resolutions to customer issues, • Properly escalate unresolved queries to the next level of support, • Track, route and redirect problems to correct resources, • Update customer data and produce activity reports, • Walk customers through the problem-solving process, • Follow up with customers, provide feedback and see problems through to resolution, • Utilise excellent customer service skills and exceed customers’ expectations, • Ensure proper recording, documentation and closure, • Recommended procedure modifications or improvements, • Preserve and grow your knowledge of help desk procedures, products and services Requirements • Proven working experience in providing help desk support, • Proficiency in English, • Working knowledge of help desk software, databases and remote control, • Strong client-facing and communication skills, • Advanced troubleshooting and multi-tasking skills, • Customer service orientation, • BS degree in Information Technology, Computer Science or equivalent

Job DescriptionAbout Us We’re a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative. We’re looking for someone who loves solving problems, takes pride in being reliable, and enjoys being the go-to person for making tech just work. If that’s you, we want to meet you. The Role As our Tech Support Specialist, you’ll keep both our clients and team running smoothly. You’ll handle device setup, account provisioning, light troubleshooting, and support for client onboarding. You’ll also document solutions and help improve our internal IT processes as we grow. Responsibilities • Set up phones, devices, and email/accounts for clients., • Troubleshoot basic issues (setup, connectivity, logins) and guide people through fixes., • Coordinate smooth handoffs across teams during client onboarding and offboarding., • Maintain structured records of recurring issues and solutions to build playbooks., • Prior experience in IT support, helpdesk, or troubleshooting roles., • Strong organizational and problem-solving skills., • Clear communicator who can calmly guide clients through basic tech processes., • Comfortable with occasional local travel., • Adaptable and proactive in a fast-moving startup environment. Nice to Have: • Experience supporting small operational teams in startups or entrepreneurial settings., • Competitive hourly pay with performance incentives, • Flexible hours with consistent workflows, • Clear SOPs and support systems so you can execute with confidence

Job Description Job Title: Helpdesk Desktop Support Location-Type: Onsite (New York, NY)- 5 days/ week Start Date Is: ASAP Duration: 3 Months (Contract, potential to extend) Compensation Range: $25-30/hour W2 Job Description: Provide Level 1 helpdesk support in a Windows environment, ensuring timely resolution of technical issues for end users across various departments. Day-to-Day Responsibilities: * Provide first-level support for desktop issues and service desk tickets * Troubleshoot hardware and software problems, including password resets and equipment failures * Respond to phone inquiries and maintain strong customer service standards * Assist new hires with equipment setup and training * Interface with a variety of internal departments including clinical, finance, and administrative staff * Manage tickets daily via a ticketing system (e.g., JIRA or similar) Requirements: * Must-Haves: * 2–5 years of experience in a helpdesk or desktop support role * Background in a healthcare environment * Strong troubleshooting skills in Windows-based systems * Experience using a ticketing system for issue tracking * Excellent customer service skills and a collaborative attitude * Nice-to-Haves: * Exposure to JIRA, Citrix environments, or basic networking * Familiarity with HIPAA/PHI compliance

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES • Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters., • Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together, • High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company., • Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters., • Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work., • Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. You will manage a team responsible for remote troubleshooting, escalation coordination, and customer/vendor communications, while also owning the operational discipline required to prevent issues before they happen. This role is accountable for SLA performance, support quality, deployment readiness KPIs, documentation/runbooks, and cross-functional execution across Deployment Ops, NOC/Systems, Engineering, Supply Chain/Logistics, and external integrators. Responsibilities: People Leadership • Manage, coach, and develop a team supporting overnight deployments and deployment readiness., • Own hiring, onboarding, training, and performance management., • Own queue health, prioritization, and consistent execution against SLAs., • Set and track KPIs (response/resolution, reopen rate, repeat incidents, escalation quality)., • Own readiness workflows to prevent install-day issues (checklists, gating steps, pre-install validation)., • Partner with vendors/ops/logistics to ensure kitting accuracy, completeness, configuration, and labeling., • Act as senior escalation point for high-severity or complex issues., • Lead overnight incident response: triage - mitigate - communicate - escalate - handoff., • Maintain and improve runbooks, SOPs, readiness playbooks, and knowledge base., • Identify trends and drive fixes (process changes, automation, tooling improvements) to reduce repeat incidents., • Produce clear reporting for leadership on performance, readiness risks, and systemic issues.ABOUT YOURequired:, • 7+ years in IT support / technical operations / NOC / helpdesk, ideally supporting SaaS + hardware/IoT ecosystems., • 3+ years people management experience (hiring, coaching, performance management) leading a technical support or operations team., • Strong troubleshooting across hardware/software/networked systems; able to lead complex incident mitigation., • Familiarity with Linux/Unix, SSH, networking, and command-line troubleshooting., • Experience operating within SLAs and running structured incident response in a 24/7 environment., • Proficiency with ticketing and support tools (Jira, Zendesk, ServiceNow) and remote support workflows., • Strong communication skills—clear customer-ready updates, confident cross-functional leadership., • Ability to manage ambiguity, competing priorities, and high-impact work during overnight and deployment-critical windows.Preferred:, • Experience with retail deployments, RFID, and/or distributed hardware fleets., • Experience owning readiness workflows: kitting/staging, BOM validation, asset tracking, labeling, vendor QA, logistics handoffs., • Experience building support operations: KPIs, QA programs, postmortems, runbooks, problem management, and automation., • Vendor/integrator management experience in large-scale rollout programs.WHAT YOU'LL DO:In your first 30 days, you will:, • Learn Radar's product, deployment workflows, kitting/staging flows, and top support + readiness failure modes., • Shadow overnight support and readiness processes; map dependencies, handoffs, and escalation paths., • Baseline SLA performance and readiness metrics (kitting defects, missing/incorrect items, "install blocked" causes).In your first 60 days, you will:, • Take ownership of support ops and readiness execution (queue discipline, escalation quality, readiness gating)., • Implement improved kitting support workflows (checklists, defect categorization, exception handling, comms templates)., • Strengthen onboarding/training and close top documentation gaps across both support and kitting readiness., • Establish recurring trend reviews with Ops, NOC/Systems, Engineering, and vendor partners.In your first 90 days, you will:, • Deliver measurable improvements: faster resolution times, improved SLA adherence, reduced reopens/repeats., • Reduce kitting-related install disruptions via defect prevention + tighter vendor process controls. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Job Description About the Role We’re looking for a technically skilled and motivated individual to join our team. Based out of our Greenvale, Long Island office, you’ll work on client implementations ranging from structured IT projects to helpdesk tickets, working at the Long Island offices and visiting sites across Nassau, Suffolk, and NYC. What You'll Do · Execute technical implementations, migrations, and upgrades for client environments · Complete scoped project tasks such as server deployments, firewall replacements, cloud migrations, and network upgrades · Participate in new technology rollouts and infrastructure changes · Support and implement technologies including: o Microsoft 365, Azure, Windows Server o Virtualization platforms (VMware, Hyper-V) o Network infrastructure (LAN/WAN, switches, firewalls, wireless systems) o SonicWall, Meraki, Unifi, Ruckus · Communicate progress, blockers, and changes clearly with internal stakeholders and client contacts · Document technical work and client environments using IT Glue · Use Halo PSA for task management and time entry · Use Ninja RMM for endpoint visibility and remote access · Perform onsite work as needed to complete implementation tasks · Be flexible with hours — some after-hours work may be required for cutovers or client scheduling You’re a Good Fit If You: · Enjoy solving problems and learning new technologies · Can work independently but thrive in a team environment · Communicate clearly with both technical teams and end users · Are detail-oriented and committed to documentation · Are flexible and dedicated — willing to work after hours when needed to get the job done Position Details · Job Type: Full-time · Location: Based onsite in Greenvale, NY. Travel to client sites in Nassau, Suffolk, and NYC (~50%). · Schedule: 8-hour shifts, Monday to Friday, with occasional after-hours work as needed Job Type: Full-time Requirements Ideal Background · Strong foundational knowledge of Microsoft and networking technologies · Interest in long-term technical growth · Strong documentation and communication skills Certifications that help you stand out (but are not required): · Microsoft (AZ-104, AZ-800, MD-102, SC-300) · Cisco CCNA or equivalent · SonicWall SNSP or Fortinet NSE 5 · VMware VCP · Google Workspace Administrator Benefits • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Parental leave, • Professional development assistance, • Referral program, • Vision insurance

Job Description Position Title Rate of Pay IT Help Desk Technician $58,000 - 70,000 Per Year Department Work Location Information Technology On-site Reports to Work Schedule Information Technology Supervisor Monday – Friday (9 am – 5 pm) FLSA Status Position Classification Non-exempt Full-Time, Regular, Non-Supervisory Since its founding at the 1964-65 New York World’s Fair, the New York Hall of Science (NYSCI) has inspired millions of people — children, teachers, and families — by offering innovative, participatory ways to learn and encouraging people to explore their curiosity and nurture their creativity. Located in Queens, the most ethnically diverse county in the country, NYSCI welcomes 400,000 visitors each year and serves thousands more through outreach in schools, teacher professional development, and participation in a variety of public events and research initiatives. NYSCI is a leader in the science museum field, recognized for its highly regarded exhibitions, programs, and products, all of which are informed by our inclusive, research-derived approach to STEM learning and engagement called Design, Make, Play. The defining characteristics of Design, Make, Play — open-ended exploration, imaginative learning, personal relevance, deep engagement, and delight — are the ingredients that invite broad participation in STEM and make engagement and learning irresistible. Through this transformative model for STEM exploration, NYSCI engages a broad community of learners in STEM by fostering the excitement of self-directed exploration and by tapping into the joy of learning intrinsic in young people’s play. NYSCI has approximately 95 full-time and over 135 part-time and casual staff members.POSITION OVERVIEW The IT Helpdesk Technician provides first-line technical support to employees and assists in managing a fleet of Apple devices using Addigy Mobile Device Management (MDM) or a comparable platform. This role is responsible for troubleshooting troubleshoot hardware and software issues while maintaining the integrity and security of the organization's data and infrastructure, supporting day-to-day IT needs, and ensuring devices are properly configured, maintained, and updated. While information security is not the primary focus of this position, the Helpdesk Technician serves as an important first line of defense by recognizing and escalating common security risks, reinforcing best practices, and supporting a secure technology environment. PRINCIPAL RESPONSIBILITIES • Respond to and resolve technical issues related to Apple devices, including hardware and software problems, networking issues, and printer connectivity., • Utilize Addigy (MDM) for Apple device enrollment, software deployment, and security patching. Assist with Windows management via Intune or similar tools., • Provide technical help and support for various software applications, including Microsoft Office, Adobe Creative Cloud, Google Workplace, Zoom, Slack, Monday, OneTalk, and other enterprise applications., • Collaborate with other IT team members to identify and troubleshoot complex technical issues and escalate to higher-level support teams when necessary., • Document technical issues, solutions, and procedures in our internal knowledge base, ensuring accurate and current information., • Communicate technical information to non-technical users clearly and concisely, both verbally and in writing., • Perform setup, configuration, and deployment of new workstations and peripherals. Maintain an accurate inventory of IT assets., • Apple and Windows Device Support: Provide technical support and troubleshoot hardware/software issues for Mac and Windows users; perform system upgrades and maintenance., • MDM Administration: Manage and configure mobile devices; ensure security compliance and data protection., • Google Workspace Administration: Manage user accounts, groups, and permissions; troubleshoot Google Workspace issues, • Meraki Network Support: Monitor and maintain network devices; troubleshoot connectivity issues; configure security policies, • Microsoft Office Support: Provide support and troubleshoot issues with Microsoft Office applications., • Raiser's Edge Support: Maintain the database; provide user support and training, • Slack and Monday Support: Administer and support platforms; assist users with troubleshooting and best practices, • Creative Cloud Support: Support Adobe Creative Cloud applications; troubleshoot and assist with updates, • Network Issues: Diagnose and resolve network problems; collaborate with the network team for advanced troubleshooting, • Phone Systems Support: Provide support and troubleshoot office phone systems, • POS Systems Support: Maintain and support POS systems; troubleshoot hardware/software issues., • Research, Documentation, and Other Work: Conduct research; create and maintain IT documentation; perform additional IT dutiesQUALIFICATIONS, • Minimum of 2 years of experience in a Helpdesk support role, preferably in an enterprise environment., • Experience with the Addigy MDM platform or similar and other macOS enterprise management tools., • Strong knowledge of macOS, software applications, and hardware., • Strong proficiency in macOS and Windows 10/11 troubleshooting., • Experience administering Google Workspace and Microsoft 365., • Familiarity with MDM solutions (Addigy preferred).REQUIREMENTS, • Basic understanding of common cyber threats (phishing, ransomware, social engineering) and best practices for remediation., • Excellent problem-solving skills and the ability to troubleshoot complex technical issues., • Strong customer service skills and the ability to communicate technical information to non-technical users., • Ability to work independently and manage multiple tasks simultaneously., • Excellent organizational and time-management skills.PHYSICAL REQUIREMENTS, • Mobility and Dexterity: Ability to perform tasks requiring fine motor skills, such as typing, using a computer mouse, and handling small tools or components. Reasonable accommodations can be made for individuals with limited dexterity or mobility impairments., • Visual and Auditory Abilities: Sufficient vision and hearing to perform tasks related to computer work, including reading screens, troubleshooting hardware, and communicating with colleagues and clients. Reasonable accommodations, such as screen readers or amplified headsets, are available for individuals with visual or auditory impairments., • Physical Endurance: Ability to remain in a stationary position, whether sitting or standing, for extended periods during the workday. Reasonable accommodations, such as ergonomic seating or sit-stand desks, are available to support employees' comfort and accessibility needs., • Lifting and Carrying: Capability to lift and transport computer equipment and peripherals weighing up to 25 pounds. Assistance and adaptive equipment, such as carts or lift devices, can be provided to accommodate employees with lifting restrictions., • Communication and Interaction: Effective communication skills for interacting with colleagues, clients, and vendors, both in person and through digital communication platforms., • Accommodations, such as speech-to-text software or communication aids, are available for employees with speech or communication disabilities.PREFERRED QUALIFICATIONS, • Associate's or Bachelor's degree in Computer Science, Information Technology, or related field preferred., • Apple Certified Support Professional (ACSP), Addigy Certified Associate or Expert, or similar MDM certification is preferred, • CompTIA A+, Network+, or Security+ certifications., • Experience working in a non-profit or museum environment. BENEFITS NYSCI strives to be an inclusive place to work. We work to foster multiple voices and perspectives, empower staff as problem solvers, and support professional growth for all. The New York Hall of Science also offers generous benefits and perks for all regular full-time employees. These currently include: • Health, dental, and vision insurance options, • Flexible spending accounts for healthcare, dependent care and commuter benefits, • Pension plan and 401k plan, • Free life insurance coverage, • Paid vacation and sick leave, • 13 paid holidays off, • Flexible work schedules, • Employee Assistance Program, • Free onsite parking HOW TO APPLY Please upload your resume and cover letter through our online careers page. Please note that while careful consideration will be given to each submission, the Museum will only be able to contact those applicants whose knowledge, skills, and work experience best fit the requirements of the position. Interview Process • Introductory Interview (Screening), • Second Interview & Technical Conversation (Zoom) No phone calls or faxes please. The New York Hall of Science is an equal-opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status, or any other protected status in accordance with applicable law. We support a drug-free workplace. If there are preparations, we can make to help ensure you have a comfortable and positive interview experience, please let us know. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

Job Description If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions & Responsibilities • Identifies information technology needs across assigned region and facilitates all site equipment installations and deployments, including, but not limited to installing and configuring computer hardware, software, systems, networks, and printers., • Maintains computer systems and monitors sites across assigned region(s) for network outages using various tools and escalates concerns and issues to the network team, as required., • Appropriately triages, prioritizes and escalates and/or documents network or device issues, maintenance and resolutions across assigned region using electronic ticketing system, in accordance with internal policies and procedures., • Performs routine preventative maintenance on assigned technologies, following established procedures to ensure availability and functionality of systems., • Participates in IT projects, providing information, documentation and technical assessments and executes activities in accordance with management guidance and project plans; collaborates in testing and deployment of new technology and security., • Participates in the evaluation of new products and technologies under the direction and guidance of senior colleagues, relevant to their areas of expertise and to enhance technology engineering service value., • Works closely with IT service desk team to receive, troubleshoot and resolve Level I and II IT issues escalated for field support assistance/handling., • Responds to service issues and requests in a timely and appropriate manner, in accordance with established service level agreements (SLAs)., • Provides on-site, in-person and/or telephone technical support to staff across assigned region to troubleshoot complex issues, replace or repair equipment, perform installations or provide other IT support; supports other regions remotely or on-site, as requested., • Regularly travels across assigned region(s) as required to support technical support needs, implementations and other IT-related initiatives, transporting equipment or tools, as needed., • Sets up network devices (computers, phones, printers, etc.) and user accounts for new and existing employees, providing guidance and assistance in obtaining access, if needed., • Provides coverage for IT Helpdesk, performing duties of IT Helpdesk Technician on an as needed basis and as part of rotating weekend coverage, as scheduled., • Performs all other duties, as assigned. Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g., lifting, assisting, standing, etc.) • High school diploma or GED; and, • Two (2) or more years of experience in an IT technical support or related role providing support to end users and troubleshooting workstation, network connection, equipment and/or application issues, implementing new technologies, software or technical equipment and/or installing computers or related equipment in a large, fast-paced environment; or, • Satisfactory combination of education, experience and/or training, including technical certifications in OS, PC, CICSO and/or Microsoft Office or similar areas., • Excellent technical knowledge of PC and desktop hardware and internal components, operating systems, and networking principles., • Ability and willingness to regularly travel throughout assigned region(s) and to lift, carry and transport computer-related equipment weighing up to 30 pounds to/from various YAI locations as needed., • Ability to work on Saturdays on a regular, rotating schedule (for New York-based assignments) and flexibility to work hours outside of regular work day on occasion, if needed., • Strong customer-service orientation, written and oral communication skills., • Proven ability to multi-task, adhere to strict guidance and work independently to prioritize tasks and meet deadlines., • Ability to adapt in a fast-paced environment while developing and maintaining strong lines of communication with staff., • Analytical and problem-solving abilities, with keen attention to detail. Preferred Qualification Requirements (desired requirements beyond MQRs above) • Basic understanding of networking principles and technologies (i.e., DHCP, DNS, Ping, Traceroute. Etc.) and understanding of TCP/IP (OSI Layers 1– 7), • Working knowledge or experience with Active Directory, O365, MDM, ITSM ticketing system, • Ability to research technical issues, utilizing technical manuals and procedural documentation to implement solutions independently, • Valid NY State Driver's License highly preferred for assignments in areas with limited public transportation Schedule: Monday to Friday 9am to 5pm Pay rate: $26.44 per hour All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.

Job DescriptionThe Sensory Studio is a fast-growing pediatric Speech and Occupational Therapy organization with multiple locations and an unmatched reputation for energy, innovation, and clinical excellence. Behind the scenes, we are building something bigger than therapy. We are actively expanding and strengthening — our internal system and digital infrastructure designed to support scalable healthcare operations, clinical workflow, scheduling, billing logic, internal reporting, automation, and long-term growth. This is not a “helpdesk” job. This is a build-the-future role with real responsibility, real ownership, and real impact. We are seeking an Technology Coordinator who can step into our ecosystem, learn it deeply, and help strengthen both our software systems and internal tech infrastructure across all of The Sensory Studio locations. The Technology Coordinator will support the continued development, maintenance, and evolution of Max Studio Health (MSH), our internal EMR system and also play a key role in supporting internal technology logistics across all centers. This person will be responsible for understanding how MSH functions end-to-end, supporting and improving its workflows, and ensuring our team has the technology support and infrastructure needed to operate efficiently day-to-day. This role requires someone who can think like an engineer and operate like a leader — someone who is technically sharp, operationally organized, and able to handle both systems development and real-time studio technology needs. Required Technical Skills Front-End Development: • ReactJS (Proficiency strongly required), • HTML / CSS, • TailwindCSS (Highly preferred), • Proficiency in other modern JavaScript frameworks (Angular, Vue, etc.) is acceptable, as long as you can work confidently in React.Back-End Development, • Python (Strong proficiency required), • SQL (PostgreSQL) (Strong proficiency required), • Experience working with AWS CLI, • AWS Lambda, • API Gateway, • S3, • DynamoDB, • CloudWatch, • RDS (PostgreSQL)Infrastructure / DevOps Skills, • Docker, • Supporting staff with internal technology requests and troubleshooting, • Computer, laptop, and workstation support, • Printer setup, connectivity troubleshooting, and general printer maintenance support, • Telephone system support (including Net2Phone), call routing issues, voicemail troubleshooting, and internal messaging support, • Wi-Fi and connectivity troubleshooting, including coordination with service providers when needed, • Supporting onboarding and offboarding technology logistics (device setup, access, accounts, permissions), • Conducting equipment audits across all centers, • Maintaining and tracking technology inventory across locations (computers, iPads, printers, headsets, accessories, etc.), • Ensuring each center remains organized, operationally prepared, and properly equippedThis role requires someone who is responsive, dependable, resourceful, and able to support real-time operational needs in a fast-moving pediatric healthcare environment. Core Responsibilities • Supporting the continued development and expansion of Max Studio Health (MSH), • Troubleshooting, optimizing, and improving system workflows across internal platforms, • Building scalable tools that support Admin, HR, Billing, and Clinical Operations, • Managing AWS deployments, cloud infrastructure, and monitoring systems, • Maintaining clean documentation to ensure long-term sustainability of systems, • Diagnosing and resolving technical issues quickly and effectively, • Supporting automation, API connectivity, and internal reporting tools, • Assisting with technology planning, infrastructure upgrades, and long-term systems strategy, • Strong ownership mentality and self-direction, • High energy, initiative, and problem-solving instincts, • Organization, structure, and attention to detail, • Ability to communicate technical concepts clearly to non-technical staff, • Ability to stay calm under pressure and respond efficiently to urgent needs, • Strong documentation habits and pride in clean, sustainable work Bonus Skills (Highly Attractive) While not required, we strongly value candidates with: • Healthcare operations technology experience, • HIPAA-aware system design and compliance awareness, • Experience with internal dashboards, admin portals, or automation tools, • Experience working in scaling environments with evolving infrastructure, • Strong UI/UX instincts for building staff-friendly systems You will help shape the systems that support our staff, our families, and our long-term growth. This is a role with influence, autonomy, and real responsibility — designed for someone who wants to become an integral part of a long-term mission.

Job Description Our client is looking for a highly responsible professional and technical resource. The ideal candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, upgrades, configurations, assisting with the integrated network and VMware Server Farm (vSphere & Horizon View) hardware. Coming from a financial company would be a major plus. Responsibilities: • Take ownership of users issues reported and see problems through to resolution, • Research, diagnose, troubleshoot and identify solutions to resolve customer issues, • Ensure proper recording and closure of all issues, • Document knowledge in the form of knowledge base tech notes and articles, • Monitor Service Desk for tickets assigned to the queue and process based on priority, • Maintain inventory of all equipment, software and software licenses, • Document internal procedures, • Assist with onboarding of new users, • Utilize and maintain the helpdesk tracking software, • Report issues to the Service Desk for escalation, • Assign users and computers to proper groups in Active Directory, • Perform timely VDI and software upgrades as required, • Proven record of managing time and priorities effectively, • Identify and escalate situations requiring urgent attention, • Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results, • Inform management of recurring problems, • Able to configure VPN and server/client-side hardware and software, • Highly skilled in installing, and troubleshooting computer hardware, and applications., • Well-versed in installing windows, software, applications, antivirus, and patches., • Expert user of Microsoft Office Applications (Word, Excel, and PowerPoint), • Able to configure VPN and server/client-side hardware and software, • Provide Application installation and troubleshooting of VMware suite of products, provisioning servers, desktop delivery control, and virtual desktop images/target devices., • Provides support and assistance to Network & System Engineer(s). Assist in ensuring compliance with security policies and procedures. Responds to escalated requests for technical assistance., • Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software, and the network, • Associate’s or Bachelor’s degree from a four-year college preferred., • 4 or more years of relevant experience., • Strong communication, interpersonal, and analytical skills., • Able to work in a fast paced changing environment., • Experienced in Windows 7/8/10 operating systems., • Ability to follow processes and escalate issues consistently., • Ability to multitask and strong problem resolution skills., • Printers experience and knowledge (Laser, Desktop, Network, etc.,), • Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, PowerPoint, etc.), the Internet browser, websites, and e-mail systems., • Ability and desire to provide excellent service to all internal users., • Bank protocols, policies, and procedures knowledge., • Familiarity with TCP/IP, IPSEC, Linux and networking concepts preferred., • Ability to remain calm and effective in high-pressure situations., • experience with PowerShell · Windows 2008 / 2012 administration experience · Exchange 2010 / 2013 administration experience · Networking including switching and routing · Experienced with VMWare View

Job Description Desktop Support Specialist 100% onsite Fairfield, NJ $60K-$65K Summary We are seeking a Reliable and customer-focused Technology Support Specialist to provide day-to-day technical assistance to our employees. The ideal candidate will have a strong working knowledge of computer systems, hardware, software, and network connectivity. This role is primarily focused on supporting users at our site and ensuring minimal downtime for IT-related issues. Responsibilities • Provide technical support for end users in-person and remotely., • Troubleshoot and resolve hardware, software, and peripheral issues (PCs, laptops, printers, Phones, scanners, etc.). Install, configure, and maintain desktop and laptop systems, including operating systems and business applications. Support mobile device setup and management (smartphones, tablets, etc.)., • Manage user accounts and permissions in Active Directory, Microsoft 365, or other enterprise systems., • Assist with onboarding and offboarding processes (setting up new users, reclaiming and reconfiguring hardware). Escalate complex issues to appropriate internal IT teams or vendors as needed., • Maintain accurate documentation of support requests, resolutions, assets, and configurations., • Ensure compliance with IT policies and procedures, including security standards and software licensing. Participate in regular system updates, backups, and patching processes., • Provide support for meeting room technologies, including video conferencing tools. Work closely with software and IT group, • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 1–3 years of experience in a desktop support or IT helpdesk roles with increasing levels of responsibility., • Solid understanding of Window environments., • Familiarity with Microsoft 365, Teams, Outlook, and related tools. Strong troubleshooting and problem-solving skills., • Excellent communication and interpersonal skills., • Ability to manage time effectively and work independently with minimal supervision. Physical ability to lift and move computer equipment as needed., • Experience with ticketing system., • Certifications such as CompTIA A+, Network+, or Microsoft certifications (Preferred), • Experience supporting VOIP systems or basic server/network troubleshooting. Proven ability to prioritize and manage multiple tasks in a fast-paced environment.Company DescriptionWe are a FANTASTIC Woman owned company been in business for 40+ years!We are a FANTASTIC Woman owned company been in business for 40+ years!

Job Description THIS ROLE WILL BE ONSITE 3 DAYS PER WEEK IN MANHATTAN, 2 DAYS REMOTE NO H1S OR 3RD PARTIES. SENIOR IT SUPPORT ENGINEER New York, NY Position Description Position Summary Small, fast-paced financial services firms is seeking a Senior IT Support Engineer. This is a customer oriented support role centered on providing basic to advanced technical support for end user desktop, laptop, mobile device, application and peripheral installation, configuration and issues. Technologically proficient individual open to interact with users live or through other digital communication methods to provide guidance, troubleshooting and issue resolution. The Senior IT Support Engineer's ability to deliver on and resolve technology requests, tasks, and projects is an important part of this position. A good understanding and working experience managing and supporting IT infrastructure, systems, servers, networks, security, computers, mobile devices, technology products and software combined with problem solving abilities to diagnose and resolve issues are important criteria to succeed in this position. Responsibilities User Support • Provide onsite and remote assistance for technical requests, diagnose, troubleshoot and resolve issues, communicate progress, follow up and ensure completion of support tickets., • Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution., • Train users on use of supported hardware, software and services within department and organizational guidelines and standards., • Provide after-hours/on-call support as needed., • Set up, test, deploy and maintain computer laptops, desktops, printers, mobile devices, office phones and conference room audio/video equipment., • Hands on experience with:, • Data center IT infrastructure components and systems,, • LAN and WLAN networking hardware, and, • Administer Microsoft Windows Server OS and Server based applications., • Administer corporate based server side applications, SAAS / cloud administrator portals, network and storage appliances and systems., • Set up , test, deploy and maintain corporate standard computer software., • Perform user hardware and software version upgrades, security patches, firmware updates, equipment refreshes / replacements and optimizations., • Create, follow, and maintain detailed documentation of IT processes, procedures and checklists, and update knowledge base to ensure optimal efficiency and consistency in operations and project delivery., • Submit documentation of issues, troubleshooting steps taken and their resolution, and new practices in the internal knowledge base., • Enter new hardware equipment details, software, and services license information., • Track changes, replacements, and repairs., • Le arn new technologies as required for tasks, projects and to administer department and organization functions., • Handle potential security threats and events with a higher priority., • Lead desktop support related projects such as operating systems migrations, software upgrades, patch management and hardware upgrades., • Coordinate with external vendors for requests, tasks, projects and escalated issues., • Research new technologies and tools to improve desktop support capabilities, efficiency, and security., • Locate opportunities for areas that can be automated to improve team efficiency and user experience. Qualifications User Support • Experience delivering technical customer support interactions in-person and / or remotely., • Experience responding to new or open support tickets received from various communication methods such as: email, phone, texts, walk-ins, chat tool and/or video call., • Experience supporting:, • Desktops, laptops, and accessories (monitors, docking stations, webcams, USB devices) running Windows,, • Mac desktops, Macbooks, and iOS devices,, • Client printers and Canon copiers a plus, and, • Android and iOS phones and tablets., • Experience creating user accounts, user groups, assigning and maintaining resource permissions across Microsoft server applications, Windows-based server applications and stand-alone appliances, devices and systems., • Experience administering and supporting Windows Server OS., • Experience administering Active Directory and Microsoft Exchange at a basic or intermediate level., • Experience administering and supporting Windows based File Servers and Print Servers., • Experience managing telecom PBX platforms such as Avaya IP Office., • Experience supporting remote access solutions such as VMware Horizon virtual desktops and Citrix VPX/VPN endpoints., • Experience supporting Email Filtering Gateways such as Mimecast., • Experience managing security endpoint portal such as Sophos., • Experience supporting Windows 10/11 and Mac operating systems., • Experience supporting some or all of current corporate standard software: Microsoft Office, Microsoft 365, Zoom, Adobe Acrobat, Edge/Chrome/Firefox Web Browsers, Endpoint agents., • Experience working with computer remote control solutions., • Experience supporting corporate computer imaging solutions such as SmartDeploy., • Experience performing Windows and Mac updates process for individual machines or using a patch management solution., • Experience testing updates and patches before wider deployment to all computers., • Experience configuring patch management solutions. Documentation • Experience entering, editing and maintaining documentation or internal knowledge base solutions or structured and organized manual methods., • 8+ years of technical user support experience., • Experience in small to medium-scale environments (under 100 people) preferred., • Boutique financial services, law firm, or family office experience preferred., • Strong interpersonal skills., • Bachelor's degree required, preferably in information technology or related field., • Commitment to delivering timely and professional service to executives., • Strong foundational knowledge in diverse technical platforms., • Demonstrated ability to prioritize work and to complete projects on time., • Experience in highly secure and confidential environments; commitment to maintaining discretion and confidentiality., • Excellent communication skills, both verbal and written., • Must be a service-oriented, team-player eager to respond to requests and assist colleagues at all levels., • Demonstrated strong organizational skills and exercises attention to detail., • Demonstrated ability to collaborate well with others or work independently as the situation warrants., • Commitment to professional ethics and integrity., • Punctuality and regular attendance in office., • In order to build productive relationships across the organization and to ensure effective collaboration, this role requires in-person presence in accordance with the organization's hybrid schedule of working in the office three days per week. #PRITechJobs

Job Description About Longmark Group Longmark Group is an alternative asset management platform specializing in residential real estate. With a mission to redefine the industry, Longmark approaches asset management differently, starting with operational excellence as its foundation and evolving into a leader in capital markets innovation. Since 2021, the team at Longmark has acquired and managed single-family rental properties in high-demand markets across the Midwest and Sun Belt. Backed by a 100+ person team with expertise at top institutions like Blackstone, Progress Residential, and Goldman Sachs and led by CEO Brian Hardecker, Longmark embodies its core values: • Innovative Thinking, Grounded Execution: Longmark challenges traditional approaches, combining innovative strategies with disciplined execution to drive smarter investments., • Principled Leadership: Trust is built on fairness and transparency. Longmark commits to doing what's right, ensuring every decision reflects a focus on sustainable success., • Entrepreneurial Spirit and Strength: Longmark fosters bold action, empowering its team to think critically, act decisively, and innovate confidently within a framework of operational excellence. We are looking for a resourceful and people-oriented IT Administrator to own the full spectrum of IT operations across our organization. This is a high-impact, high-visibility role spanning day-to-day helpdesk support, systems automation, device management, and identity administration. You will be a key part of scaling our IT function as the company grows. Key Responsibilities End-User Support • Serve as the primary point of contact for all IT support requests across Windows and macOS environments, • Troubleshoot and resolve hardware, software, and connectivity issues with a focus on speed and user satisfaction, • Identify and implement automation opportunities to reduce manual IT tasks and improve operational efficiency, • Administer user accounts, roles, and permissions across O365/Exchange, Google Workspace, and SSO platforms using SAML and SCIM protocols, • Manage the full lifecycle of IT assets including procurement, deployment, tracking, and retirement, • Support network infrastructure including troubleshooting connectivity issues for in-office and remote employeesRequired Qualifications, • 4+ years of experience in an IT Administrator, IT Generalist, or similar role, • Hands-on experience with Windows and macOS administration, • Proficiency in O365/Exchange and Google Workspace administration, • Experience with SSO configuration and management (SAML, SCIM), • Strong communication skills and a customer-first approach to support, • Ability to work independently, manage competing priorities, and thrive in a fast-paced environment, • Must be able to work in-office (Midtown-NYC) at least 3 days per weekPreferred Qualifications, • Experience with scripting languages (PowerShell, Python) for automation, • Experience with Rippling MDM, • Experience with SentinelOne or similar endpoint security platforms, • Exposure to cloud environments (AWS, Azure, or GCP), • Relevant certifications (Google Workspace Administrator, Microsoft 365 Certified, CompTIA Network+, etc.) At Longmark Group, our innovative strategies and culture empower every team member to make meaningful contributions and drive exceptional outcomes for investors and communities alike. Joining Longmark means joining a company that values expertise, collaboration, and a commitment to excellence.

Job Description General Summary Seeking a detail-oriented and analytical Business Analyst to join our dynamic team. This role supports and enhances Yardi Voyager and related platforms while serving as a key liaison between business stakeholders and technical solutions. The ideal candidate is analytical, detail-oriented, and experienced in property management systems, with a strong ability to translate business needs into system improvements. Responsibilities: • Provide support for Yardi Voyager and related modules (RentCafe, Payment Processing, Concierge, etc.), • Gather and document business requirements; develop functional specifications, • Lead testing efforts (UAT, system upgrades, enhancements) to ensure solutions meet business needs, • Monitor and manage the Yardi support queue, ensuring SLAs and quality standards are met, • Coordinate with third-party vendors for system updates, implementations, and integrations, • Assist with property acquisitions, new lease setups, migrations, and post-conversion reviews, • Bachelor's degree required, • 2–4 years of Yardi Voyager experience, • Property management experience preferred, • Strong SQL experience, • Excellent communication, organization, and problem‑solving skills

Job Description [Position] Korean Bilingual IT System Administrator Location : New York, NY [About Our Client] Our client is seeking Entry-Level System Administrator (*1-2 yrs of experience MAX) to support and manage our IT infrastructure, including operating systems, networks, servers, cloud environments, and end-user support. Candidates from all academic backgrounds are welcome, with preference for those from IT-related disciplines. Entry-level applicants do not need extensive experience but should be able to learn systems quickly. [Job Description] -Support operating system administration (Windows/Linux) -Assist with application software management and troubleshooting -Perform server and workstation maintenance -Provide IT support / helpdesk services to internal users -Support local area network (LAN) management -Assist with network traffic monitoring and basic network troubleshooting -Collaborate with IT teams on system, network, and cloud projects Requirements -Bachelor’s degree is required (Computer Science or a related field preferred) -Open to all majors; IT-related disciplines preferred -Basic understanding of system administration, networking, or cloud concepts -Ability to learn new systems and tools quickly -Strong problem-solving and communication skills -Familiarity with OS management, network basics, or helpdesk support is a plus Preferred Skills -OS: AIX, Linux or Windows -Database: Oracle, MS-SQL or another DBMS -Must be authorized to work in U.S Benefits 401K Health Insurance PTO and Sick leave

Job Description About the Role AKRF is an award-winning consulting firm of planners, engineers, environmental scientists, and related professionals delivering the value of strategic thinking to our land development, transportation, water, and energy clients. Technology drives everything we do to plan, design, and help build projects that stand the test of time, from hospitals and hotels to schools and stadiums. We are now seeking an experienced Computer-Aided Design (CAD) Support Technician with experience in Civil 3D workflows to support our projects in and around New York City. Job Responsibilities: • Support employees with technical helpdesk needs, • Assist employees with design software, • Provide training to software users, • Maintain CAD standards and documentation, • Associate or technical degree focused on computer graphics for construction, • Between 4 to 10 years of experience in survey or civil design and construction, • Proficiency in Autodesk Civil 3D, • Knowledge of MicroStation CONNECT with Bentley OpenRoads and/or ArcGIS Compensation will range from $75k to $85K, and commensurate with experience. Why Work at AKRF Founded in 1981, AKRF is an award-winning consulting firm with 400 planners, engineers, designers, economists, ecologists, geologists, historians, archaeologists, acousticians, and many other types of professionals guided by the belief that to be original is to be transformative. Professionals join and remain at AKRF for our corporate-casual environment that values flexible work schedules and locations, and balances award-winning projects with social impact initiatives, charitable giving, and plenty of fun and games. We foster a diverse, equitable, and inclusive environment where employees are respected and valued in honor of their identities; we strive to deliver on this promise every day. Our cookie exchanges and ice cream socials are quite the treat. What We Offer We provide employees with a benefit package that reflects our respect for your workplace contributions, professional goals, and personal priorities. The benefits program at AKRF includes: • Medical, Dental, Vision insurance, • Vacation and Sick time, • Flexible work schedules and locations, • 401(k) retirement plan with employer matching, • Additional Voluntary Life Insurance, • Short- and Long-Term Disability, • Stock Ownership, • Tuition Reimbursement, • Training and professional development courses, • Opportunities for community outreach through internal networks, • Charitable donation match AKRF enforces a policy of equal employment opportunity in our daily operations. The firm has a demonstrated history of hiring, training, developing, promoting and retaining minority group members and women. All employment-related decisions are based solely on relevant criteria and without regard to race, color, religion, age, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, sexual identity, caregiver status, military/veteran status or citizenship status, or any other characteristic protected by federal, state, or local law.

Job Description Job Overview: We are seeking a proactive and customer-focused Account Manager to join our Managed Services Provider (MSP) team. The Account Manager will play a pivotal role in ensuring client satisfaction, retention, and growth by actively engaging with clients, managing their needs, and helping them maximize the value of our services. This position will involve onboarding new clients, creating and sending proposals, and maintaining regular communication to understand client technology needs and develop future strategies. Key Responsibilities: 1. Proposal Management: • Prepare and send proposals to potential clients in a timely manner., • Customize proposals to address the specific needs and challenges of each client., • Follow up on proposals to address questions, provide additional information, and facilitate the decision-making process. 2. Client Relationship Management: • Build and maintain strong, long-lasting relationships with clients., • Conduct regular meetings with clients to discuss their current technology landscape, challenges, and opportunities., • Act as a trusted advisor to clients by providing guidance on technology solutions and strategies., • Collaborate with technical teams to ensure client needs are met and issues are resolved promptly. 3. Future Planning: • Work closely with clients to develop a strategic technology roadmap aligned with their business goals., • Identify opportunities for upselling or cross-selling additional services that can benefit the client., • Stay updated on industry trends and emerging technologies to provide valuable insights and recommendations. 4. Client Onboarding: • Collaborate with the sales and technical teams to smoothly onboard new clients., • Ensure a thorough understanding of the client's business, goals, and technology infrastructure during the onboarding process., • Develop a strong relationship with new clients from the outset to foster a positive experience. 5. Collaborative Issue Resolution: • Act as a liaison between clients and the project and helpdesk teams to ensure timely resolution of client issues and concerns., • Facilitate communication and coordination among teams to address technical challenges, service requests, and support tickets., • Provide valuable insights from client interactions to the technical teams to help improve service delivery and prevent recurring issues., • This position may require occasional travel to meet with clients., • Competitive compensation and benefits package., • Opportunity for professional development and growth within the MSP. If you're a motivated and customer-centric individual with a passion for technology and client success, we encourage you to apply for this exciting Account Manager position. Join our team and help drive the success of our clients while contributing to the growth of our MSP. Requirements Qualifications: • Bachelor's degree in business, technology, or a related field preferred., • Proven experience in account management, preferably in the IT or MSP industry., • Strong communication and interpersonal skills, with the ability to build and maintain client relationships., • Excellent organizational and project management skills., • Knowledge of technology solutions and the ability to understand and communicate technical concepts to non-technical clients., • Proficiency in CRM software and other relevant tools., • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Parental leave, • Professional development assistance, • Referral program, • Vision insurance

Job Description Classification Exempt, 12-Month Employee Reports to Director of Technology + Student Information Systems Overview The Technology + Student Information Systems Associate is responsible for assisting and supporting the Principals and Counseling department with managing student data on Powerschool. This includes creating schedules, updating grades and assisting Students and Parents/Guardian with access to their Powerschool accounts. Support Director of Technology + SIS with syncing powerschool data with Clever and Google Workspace as well as installing add-ons to further enhance Powerschool with new features. In addition, the Technology + SIS Associate will perform a variety of routine-to-moderately complex technology department support to maintain efficiency and upkeep of the school's instructional technology hardware and software, as well as daily operations. Responsibilities Technology and SIS Support • Support with all aspects of Powerschool, including updating grades & test scores, scheduling, plugins and add-on software (bright arrow, MBA reports, PSCB Dev, etc)., • Support with all aspects of technology hardware and software used at the school. (Printers, Phones, Apple Devices, Chromebooks, Google Workspace, Microsoft 365, etc.)., • Manage inventory of chromebook carts in the school along with repairs., • Manage the preparation of all necessary equipment for technology setups for meetings and events as needed., • Work through a helpdesk system to track and resolve issues with Powerschool and technology., • Create or update documentation and data to support daily options, including but not limited to Inventory, how-to tutorials, etc. Skills and Knowledge • Effective skills in self-management including but not limited to meeting deadlines, effective prioritization of tasks, self-organization, managing up, and efficient time and task management, • Ability to learn new hardware and software and implement best practices., • Experience managing PowerSchool and plugins., • Experience with installation, configuration and maintenance of computer hardware and software., • Strong written and verbal skills with the ability to reply to email with urgency., • Tact and sensitivity, including but not limited to adhering to confidentiality obligations such as mandated reporting., • Ability to build strong and effective collegial relationships as part of an interdisciplinary team of educators and school leaders., • Ability to communicate and build relationships effectively and appropriately with a diverse range of individuals, including but not limited to current and prospective students and families, colleagues, and external partners. Qualifications • Bachelor's Degree in a related tech field or education required, • Experience with managing all aspects of PowerSchool, • Experience with supporting computer hardware and software, • Advanced knowledge of Google Workspace and related products, • Knowledge of Microsoft 365 and related products, • Background in programming and databases preferred, • Experience working in schools preferred Supervisory Responsibilities None Position Type and Expected Hours of Work This is a full-time 12-month position. The regular hours and workdays are Monday through Friday, 7:55 am to 3:55 pm in addition to any special events to which all staff are expected to attend. Salary Range $65,000 - $70,000 annually (Based on Experience) Travel Minimum to no travel required EEO Statement Dr. Richard Izquierdo Health and Science Charter School provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Job Description Changing Healthcare For Good At Angle Health, we believe the healthcare system should be accessible, transparent, and easy to navigate. As an AI-native, integrated healthcare company, we are replacing legacy systems with modern infrastructure to deliver members and patients the care they need when they need it. If you want to build the future of healthcare, we'd love for you to join us. The Role As the Head of IT & Cybersecurity, you are the principal leader responsible for the security and integrity of Angle Health's data, and the primary owner for all IT across the organization. You will proactively shape how the business anticipates, prepares for, and responds to threats in a highly regulated environment. This role requires an entrepreneurial leader who can establish foundational IT and security practices in a scaling business while ensuring operational efficiency, supporting business needs, and building towards long-term, enterprise-grade resilience. What You’ll Do * Develop and execute the company's IT and security strategy, ensuring alignment with overall business objectives and growth goals. Provide vision and direction for the organization's technical infrastructure and security posture. * Oversee the design, implementation, and maintenance of all IT infrastructure, including networks, servers, cloud platforms, and hardware. * Manage the IT team and day-to-day operations, including helpdesk support, system administration, and software management to ensure employees have seamless access to the tools, equipment, and support they need to do their jobs. * Conduct regular risk assessments and vulnerability testing to identify potential security gaps and develop mitigation strategies. * Oversee security incident detection, response, and recovery plans, ensuring minimal disruption in the event of a breach. * Maintain technical controls such as firewalls, intrusion detection systems, access controls, and encryption. * Manage all internal and external IT audit processes, and ensure compliance with relevant laws, regulations, and industry standards, including HIPAA, SOC 2, and others. * Lead and mentor a lean, high-performing IT and security team while continuing to be a hands-on operator. What We’re Looking For: * 8-12+ years of experience leading small but effective IT and security teams within highly regulated industries (e.g. healthcare and financial services). * Extensive experience with major cloud infrastructure platforms, including AWS, and managing both internally developed software and third-party, cloud-based SaaS platforms. * Proven success in defining, building, and scaling IT and cybersecurity functions from the ground up in a high-growth environment. * Demonstrated experience in consistently achieving and maintaining IT and security certifications across multiple frameworks (e.g. HIPAA, SOC 2, HITRUST, ISO 27001, etc.) with clean, unqualified audit opinions. * Strong knowledge of the major domains of security, including endpoint protection, identity and access management (IAM), network security, data encryption/data loss prevention (DLP), etc. * Confidence and proven ability to handle major security breaches, complex regulatory audits, and business continuity scenarios. * Familiarity with implementing and maintaining leading IT operations and security infrastructure platforms including Zscaler, Okta, FileWave, Freshworks, SentinelOne, and others. * Prior experience scaling a high-growth startup as the first/sole member of the IT team is preferred. Must Haves: * Prior startup experience in a highly regulated industry (Healthtech, Fintech, etc.) * Owned IT and Help Desk for an entire company * History of successful SOC 2 audits * Experience managing a small IT team The expected base compensation range for this job opportunity is $200,000 to $300,000 per year plus equity. The actual base salary offered will depend on various factors including skills, qualifications, and experience. About Us Backed by a team of world class investors, we are a healthcare startup on a mission to make our health system more effective, accessible, and affordable to everyone. From running large hospitals and health plans to serving on federal healthcare advisory boards to solving the world's hardest problems at Palantir, our team has done it all. As part of this core group at Angle Health, you will have the right balance of support and autonomy to grow both personally and professionally and the opportunity to own large parts of the business and scale with the company. Angle Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Angle Health is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. ⚠️ A Note on Recruiting Outreach We’ve been made aware of individuals falsely claiming to represent Angle Health using lookalike email addresses (like @anglehealthcareers.com). Please note that all legitimate emails from our team come from @anglehealth.com. We will never ask for sensitive information or conduct interviews via messaging apps. Compensation Range: $200K - $300K

Job Description This position is 50% work from home and 50% work in the field. As a Field Engineering Technician you will be responsible for: Providing clients with advanced on-site troubleshooting and on-site installation & removal of equipment Using our ticketing system to work on and resolve helpdesk Tickets & service requests. Communicate to the client the status of their ticket every step of the way, notify them of any changes or issues. Delight clients with a friendly, quick and helpful experience. Make sure that client documentation is well maintained. Identify, communicate and mitigate potential risks. Submit Timesheets Company DescriptionPachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services. Our client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. We Tame Technology. So you don’t have to.Pachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services.\r\n\r\nOur client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. \r\n\r\nWe Tame Technology. So you don’t have to.

Provide Tier 2–3 support to end users and IT helpdesk. Visible, impactful role supporting mission-critical systems. You’ll play a key role in maintaining system uptime, executing audit remediations, and supporting enterprise technology used across banking operations.

In this role, you will provide technical support across desktop and mobile platforms, assist end users, and ensure smooth IT operations within a collaborative team environment. Provide support for Windows-based desktops and mobile devices. Maintain documentation and follow IT support procedures.

We are seeking a highly skilled and technically adept End User Support Engineer with strong trading floor experience to deliver exceptional, white-glove technology support to our users. Minimum 4 years of Level 2+ desktop/trading floor support experience in a financial services environment. Support

Purchase and support Verizon Mobile devices (iPhones). Communicates with various software vendors and support agents to help resolve internal problems. Experience supporting Office 365 applications including Outlook.

Onboarding Support: Assist with the setup and configuration of new employee workstations and accounts in addition to other equipment (Printers, etc. Job Title: IT Desktop Field Support Engineer I. A global bank is seeking a IT Desktop Field Support Engineer I.

LINUX SYSTEMS & APPLICATIONS SUPPORT ADMINISTRATOR One of our financial clients in New Jersey is looking for a Linux Systems & Applications Support Administrator to be part of their System & Applications Support Engineering team that provides 24/7 support of the company's global back-office, product

Job Title: Lead - Desktop Support Technician Location: Brooklyn, NY Duration: 6 Monts Contract New Era Technology Company is hiring L2 Desktop Support Technician who has prior experience in desktop support, including troubleshooting support for MAC & Windows. Primary Responsibilities: Monitor comput

NOC Technical Support Specialist. RedStream Technology is recruiting a NOC Technical Support Specialist to work in a 7x24x365 operations center. Technologies supported include Windows Desktops, Windows Servers, Linux Servers, networking devices (switches, routers and firewalls) and application and o

White-glove support supporting VIPs/executives is highly preferred. Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation. Work with the broader IT team to provide training, documentation, and learning opportunities to peers a

Systems/Apps administration including installation/upgrade of software's, account management, access control, building workstations/laptops, fixing computers/systems issues, building and supporting VDI machines, and maintenance support. Responsible for supporting day to day operations on the service

Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end user technical problems. Luxury brands corporation is looking for a Desktop Support Engineer for their Midtown NYC HQ. Provide Level 1 & 2 Technical Support thru ServiceNow ticketing system.

Looking for Data Center Technician with following skills -.

Strong interest in sales and sales support. Administrative or sales/sales support experience in a technical industry preferred. Effective and efficient clerical office support for assigned sales engineers.

Hands-on experience with SurePoint and/or iManage configuration, deployment, and support. This individual will serve as the bridge between attorneys, support staff, IT, and external vendors, ensuring smooth deployment and adoption across the firm.

The Payroll Manager collaborates closely with Finance, HR, Benefits, and department managers to support organizational efficiency and compliance. Support internal and external audits.