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Job Description Position Title: TECHNICIAN, SR Pay 6 Salary: $30.00-$35.00 / hr. Founded in 1996, Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland. Our award-winning designers and consultants create world-class communication environments that look as good as they perform. And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients’ technology investment. Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients’ side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most. At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients’ needs. Together, we help create strategic technology plans that reflect the way people live, learn and work. We help design efficient buildings and infrastructure that save dollars and make sense. And we design effective technology systems regular people can actually use. But we’re only as good as our people. We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions. Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States. Services include operating employee dining centers, on-site catering, executive dining rooms, and other managed services. Job Summary This individual will oversee operation of all Audio Visual (AV) support resources for Conference Solutions. They will collaborate professionally with Conference Solutions staff, Compass employees and other departments to service all AV technical support requests for events. Key Responsibilities: • Ensures the proper set up of audiovisual equipment according to client needs, • Answers trouble calls via AV helpdesk, and responds appropriately, • Tracks maintenance and repair of conference room audio visual equipment, • Maintains clean and safe work environment as to perform the job safely, • Bachelor’s degree preferred, Associates degree or comparable experience required, • Convention/conference center experience, preferred, • Supervisory experience, desirable, • Proactive mindset to anticipate and support changes in our business, • Exceptional customer service abilities Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at Waveguide are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Paid Parental Leave, • Holiday Time Off (varies by site/state), • Personal Leave, • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program Applications are accepted on an ongoing basis. Waveguide maintains a drugfree workplace.

About Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client is a leading national non-profit organization looking to add a Senior Network Security Engineer (Palo Alto SME) to their team. Salary/Hourly Rate: $70/hr - $80/hr Position Overview: This Senior Network Security Engineer (Palo Alto SME) will work as part of a Security team in the Information Technology Department office. This position will not sponsor and will not consider OPT, CPT, or Corp submissions. Responsibilities of the Senior Network Security Engineer (Palo Alto SME): • The Senior Network Security Engineer (Palo Alto SME) will be responsible for providing networking, security engineering, and troubleshooting support on network infrastructure and security appliances, including administration and management of Palo Alto firewalls and related technologies with a focus on firewall architecture, threat prevention, detection, and remediation, ensuring security, performance, and reliability., • Subject Matter Expert (SME) for Palo Alto technologies, including expertise with Panorama, Advanced Wildfire, Prisma Cloud (SASE), and related advanced features., • Design, install, manage, and support Palo Alto firewalls and related network appliances (e.g., PA-400 series NGFWs, Artic Wolf, Tenable), including policy configuration and threat prevention, employing ZTNA principles., • Lead engineering and troubleshooting complex routing protocols, VPN solutions (GlobalProtect), and network segmentation/VLAN architectures., • Collaborate with internal and partner network operations personnel to maintain high availability and performance across routers, switches, and WAPs. Required Experience/Skills for the Senior Network Security Engineer (Palo Alto SME):, • 8 - 10 years of experience managing on-prem, hybrid, and cloud network architectures, including demonstrated expertise in security network engineering., • Proven hands-on expertise with Panorama, Advanced Wildfire, and Prisma Cloud., • Expert knowledge of Palo Alto technologies and related networking appliances (routers, switches, WAPs)., • Deep experience with firewall rules, routing protocols, VPN, LAN/WAN designs, network segmentation, VLAN configuration, troubleshooting, and remediation., • Familiarity with working directly with vendor support teams (e.g., Palo Alto TAC)., • Deep understanding of external and insider threat mitigation strategies and ZTNA design principles., • Experience upgrading OS/firmware of Panorama, PA firewalls, and related networking appliances., • Exceptional communication (verbal and written), organizational, and interpersonal skills., • Demonstrated ability to work independently and as part of a team., • Ability to work in a fast-paced environment, demonstrate grace under pressure, meticulous attention to detail, and a methodical/analytical approach., • Exceptional problem-solving abilities. Preferred Experience/Skills for the Senior Network Security Engineer (Palo Alto SME):, • Professional certifications: PCNSE, Cortex XSOAR, Prisma Cloud, CCNA, CCNP., • Prior experience in a tech lead or network architect-level role., • Familiarity with at least one type of Helpdesk ticketing software (ServiceNow, Zendesk). Education Requirements:, • Bachelor's degree in Computer Science, Information Technology, or equivalent work experience in a related field is required. Benefits:, • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off). By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy . As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation. EOE/M/F/D/V/SO Position ID: 158097

Job DescriptionSalary: $25-$27/hr Join us at K&L Wine Merchantsand be a part of a unique journey in the world of wine and spirits, where your expertise and passion will help shape the future of our company and the experiences of our loyal customers. About Us K&L Wine Merchants is one of the leading independent wine and spirits retailers in the CA. We offer a world-class selection of wine, spirits, and beer at four retail locations and through our website. We have great, positive and fun team that is dedicated to providing excellent, knowledgeable service to our loyal customers. Job Summary K&L Wine Merchants is seeking a Full-Time Customer Service Associate who will be responsible for taking ownership of our Wine and Spirits storage business clients' overall experience and satisfaction. They willprovide expert client guidance on logistics and collection solutions and support all internal andexternal clients primarily via phone, email, and chat. They will bring forward their ability to multi-task, prioritize, triage tasks and activities accordingly, coordinate and communicate efficiently cross-functionally whilebringing energy and positivity to every interaction. This role is hybrid; the associate will work remotely but come into the facility as necessary and needed to support the operations team and clients. Essential duties and responsibilities Deliver exceptional customer service and provide knowledgeable solutions via phoneand email (40-60 inbound calls/day). Accurately process a variety of customer transactions including inbound, outbound, andtransfer/will call requests. Resolve client service issues related to inventory management, shipping, and payments. Manage customer service channels, including shared email inboxes, web-based helpdesk, chat, and phone. Develop and maintain expertise in domestic and international shipping logistics,including regulations, tax, weather delays, and insurance. Track all pertinent client information and communications through company CRM. Develop and maintain relationships with third-party logistics providers and otherstrategic partners. Provide additional on-site support of the operations team when necessary and any other duties as assigned. Required Knowledge, Skills, Competencies and Abilities 1-3 years experience in retail, wine, logistics, or other customer-facing roles. Demonstrated passion for the wine and spirits industry. Must be proficient in Office 365. Must work well independently and as part of a team. Strong time management and organizational skills. Must be positive and solution oriented. Must be customer-focused, adaptable to changes, consistent and highly reliable. Must maintain professionalism in conduct, communication and approach work with integrity. Must take pride, ownership and initiative in their work. Must comply to all company policies. Must be comfortable in a desk-based, high volume, support environment. Must have excellent written, verbal, and interpersonal communication skills. Must be timely and professional in email correspondence across departments (e.g. Customer Service, Retail, Operations). K&L Wine Merchants is a proud Equal Opportunity Employer! Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other status protected by law.

Our client, a leading architecture firm is looking for a Graphics Technology Specialist. This role offers valuable experience supporting existing technologies and workflows as well as implementing emerging technologies on a variety of high-profile architectural projects. This position will be exposed to a wealth of interdisciplinary skill sets including Artificial Intelligence, Virtual/Augmented Reality, 3D Modeling, 3D Printing. The Graphics Technology Specialist position assists with the research and development, configuration, deployment/implementation, maintenance, training and support of technology related to graphic design software, such as the Adobe Creative Suite. The position also requires staying informed about the latest design trends, technologies, and best practices in the field, as well as providing backup for the Helpdesk Support Specialists. Essential Job Functions • Provide first-line support presentation applications (Adobe InDesign, Adobe Acrobat and Microsoft PowerPoint) and the full Adobe Creative Suite including Photoshop and Illustrator., • Develop standards, interoperability workflows and training for applications as directed by IT Help Desk Manager., • Coordinate workflows between applications by working closely with architectural design staff and Marketing to ensure consistent and efficient graphics and presentation production., • Address design challenges and find creative solutions to meet project needs., • Develop and maintain customized software deployments (Photoshop, InDesign, etc.)., • Maintain an understanding of presentation graphics workflow and the color-print environment., • Develop and present education/training initiative during new staff training and continuing education., • Assist Solutions Engineer, Design Technology Team with research and development projects of emerging technologies, including AI, VR/AR, 3D Modeling, computational design, project management software., • Attend virtual and in-person conferences such as BILT and Adobe Max. Experience & Qualifications: Required Qualifications: • Minimum Bachelor's degree in graphic design, technology or related areas., • 1-3 years of professional industry experience., • Outgoing personality and excellent communication skills., • Strong organizational and time-management skills., • 3 years’ experience in graphic design production and/or support., • Proficiency in industry-standard design software like Adobe Creative Suite (Photoshop, Illustrator, InDesign, and Acrobat)., • Experience providing technical support in a design environment., • Attention to Detail: Ensuring accuracy and consistency at all levels. Preferred Skills: • Familiarity with VR/AR applications, AI-driven design tools, and scripting., • Previous experience in training teams and developing learning materials.

Job Description THE COMPANY Friedman Vartolo LLP is a rapidly growing New York based real estate and default services law firm with 250+ employees across six states. The firm prides itself not solely on its superior legal product, but also on its innovative approach to business and problem solving. We offer a fresh, fast-paced energy, with a startup vibe. THE POSITION We are seeking an entry-level IT Administrator to provide day-to-day technical support to employees both virtually and onsite. This role will focus on resolving helpdesk tickets, assisting with user onboarding/offboarding, and supporting hardware, software, and IT systems. It's a great opportunity for someone who enjoys problem-solving and wants to grow their career in IT within a professional legal environment. RESPONSIBILITIES • Serve as the first point of contact for IT support requests (Tier 1 and some Tier 2), managing and resolving tickets through the helpdesk system (JIRA)., • Provide support for desktops, laptops, printers, copiers, and other office equipment., • Troubleshoot and resolve basic hardware and software issues (Windows, Office 365, VDI, etc.)., • Assist with employee onboarding and offboarding, including laptop setup, software installation, account creation, and workstation configuration., • Provide end-user guidance and orientation on IT systems, tools, and security best practices., • Maintain accurate IT documentation, including knowledge base articles (Confluence)., • Manage IT assets, including laptops, monitors, and peripherals, ensuring accurate tracking and lifecycle management., • Coordinate equipment recycling (e-cycle) and assist with upgrade/replacement cycles., • Strong communication and interpersonal skills with the ability to support staff at all levels., • Excellent troubleshooting, problem-solving, and analytical abilities., • Ability to prioritize tasks, work independently, and collaborate within a team., • Customer service mindset with a positive, "can-do" attitude., • Eagerness to learn and grow in an IT support role. REQUIREMENTS • A degree in Information Technology, Computer Science, or related field (or equivalent practical experience), • Strong knowledge of Windows Environment (Office 365, Microsoft Office Suite, Windows 10, 11 Business), • Familiar with basic computer hardware, printers, applications, • Some Helpdesk experience (6 - 12 months preferred but not required) PREFERRED • Task Automation, • Azure (Azure Connect, Azure Cloud, Azure ADD), • VDI & Virtual System Management COMPENSATION/BENEFITS We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement. ADA COMPLIANCE Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at to request an accommodations. LOCATION This position is located in our NYC office. Job Posted by ApplicantPro

Job Description WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The Senior AV Support & Event Specialist supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client. This position is responsible for resolving issues related to in-room technology, AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. The Senior AV Support & Event Specialist is additionally responsible for commissioning retrofits and new builds. KEY RESPONSIBILITIES: • Broadcast and Event Support in office for Tiered event structures, • Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms, • Primary user-facing POC for all VC related issues, • Provide strong client level support to users, with a predisposition to de-escalate technical fails, • Perform break fix (user reported incident) tasks within target SLA response window, • Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues, • Maintain accurate tagging and data entry of all tasks, projects, and requests performed, • Form strong XFN partnerships with local Helpdesk, Facilities, Events, Executive Support, and EA's of high profile staff, • White glove VC technical support for C-suite and high level management, • Provide VC focused support for high profile events, • RCA reported network related call escalation issues, • Active monitoring of local and global VC endpoints and related hardware, • Assist, train, and advise Tier 1 technicians of signal flow and inspections best practices, • Neat and DTEN, Logitech & other vendor's RMA processes, • Advise and QC integrators of installation standards, • Partner with OTD New Builds DPM's to provision and deploy all VC and VIO related equipment in new office locations, • Ability to be self-motivated and accountable in a fast-pace, independent environment, • Ability to think creatively as well as methodically regarding technical issues, • Knowledge of neat, qysys, Dante, Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow, • Strong interpersonal, customer service, and conflict resolution skills, • Willingness to learn and adapt to client culture, • Ability to work both independently as well as with a team, • Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #NAMERHV #INDHP Pay Range$90,000—$100,000 USD

Job Description BBR Partners is a premiere, boutique wealth management firm providing customized investment strategies and bespoke advice to high-net-worth individuals and families. The firm was founded in early 2000 and for over 25 years, we have nurtured our culture with talented people from diverse backgrounds who care about each other, our clients, and our collective communities. In our quest for continuous improvement, we strive to develop not only world class talent but world class humans! Job Description: BBR partners is seeking a Director of Infrastructure, based in the New York office, to play an integral role as a member of its IT department. Responsibilities include delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the firm. This person will be responsible for defining IT Infrastructure strategy, direction, architecture, standards, and management to include disaster recovery, security, systems, servers, networks, and storage. This role will manage the IT helpdesk and system engineers and must ensure reliable 24x7 operations. This role will report directly to the CTO. Responsibilities: Strategic Leadership • Set the mission, vision, and strategy of the IT Infrastructure to maximize the success of business and IT enterprise initiatives., • Lead infrastructure modernization initiatives including cloud migration, network upgrades, and automation., • Collaborate with senior leadership to support digital transformation and innovation., • Build successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs and ensuring cost-effective delivery of IT services to meet those needs., • Research and recommend new technologies, applications, hardware, etc. Provide direction on what emerging technologies should be incorporated into products and services to successfully deliver overall IT strategy., • Architect and oversee hybrid and cloud environments (preferably Azure), ensuring optimal performance, scalability, resiliency, security, and cost-efficiency., • Champion DevOps best practices including CI/CD pipelines, infrastructure-as-code, configuration management, automated testing, and monitoring., • Manage ongoing strategic vendor partner relationships, including but not limited to MSP and MSSP relationships, and ensure timely and cost-effective delivery of services and products. Conduct vendor evaluations ensuring best in class technologies and partners., • Oversee the day-to-day operations of infrastructure including our data center, cloud environment, networks, storage, and disaster recovery., • Administer our M365 environment, including but not limited to Exchange Online, MS Teams, Azure Active Directory, and MS Dynamics 365, • Oversee the monitoring, maintenance, testing and administration of all IT systems, to include applications, servers, storage, firewalls, switches, desktops, laptops, A/V equipment, and mobile devices. Implement upgrades needed to maintain service levels., • Manage the company's Cybersecurity strategy roadmap. Maintain a Disaster Recovery strategy plan for critical systems and infrastructure., • Establish and maintain compliance with necessary IT policies and procedures for the smooth operations and recovery of the computing environment. Deploy and manage systems/ applications/monitoring processes and tools to proactively identify and resolve problems within the environment., • Own the third-party risk management program including vendor security assessments and ongoing monitoring of supply chain and SaaS risks., • Partner with compliance team to ensure infrastructure meets cybersecurity and regulatory standards (e.g., SEC)., • Be an escalation point for Tech Support including any issues related to the end-user computing environment (desktops, laptops, mobile devices, printers, applications, etc.). Ensure end-user needs are met in a timely and effective manner., • Build and lead a high-performing infrastructure team, fostering a culture of accountability and continuous improvement., • Develop and manage infrastructure budgets, forecasts, and capacity planning., • Microsoft certifications i.e., Azure Solutions Architect Expert, Cybersecurity Architect Expert, • Cybersecurity certifications i.e. CISSP, CISM, CCSP, • Microsoft Windows Server 2016, 2019, 2022, 2025, Linux (Ubuntu 22.04 and higher), • Windows 11, • Containerization (Docker, Kubernetes), CI/CD Pipelines (GitHub Actions, Jenkins), Version Control (Git) and Infrastructure as Code (Terraform, ARM, Packer), • Configuration Management technologies i.e., Ansible, Puppet, Chef, • Understanding of SAST/DAST/SCA tooling such as Snyk, Veracode or Checkmarx, • Familiar with secrets management (Hashicorp Vault, Azure Key Vault, or Keeper), • VMware in multiple host environments, • Remote desktop technologies (Citrix, VPN, VDI), • Programming/scripting skills in Python, Bash or PowerShell, • Cloud Services with preferred Azure, • M365 (Entra ID, email, MS Teams, SharePoint, OneDrive, Power BI, Power Automate, MS Office 365, conditional access policies), • Strong understanding of networking and routing, • Hardware: PC's, laptops, printers, Nutanix servers, Cisco switches and Fortinet firewalls a plus, • Knowledge of products like Varonis, Zscaler, Logic Monitor, Tenable, Rubrik, • EDR software, DLP Software, and Micro segmentation software, • CSPM, SSPM, • TCP/IP, DNS, DHCP, WAN, LAN, VoIP, VLAN, • A bachelor's or advanced degree in computer science, business information systems, or other computer related degree, • 10+ years' experience helping to transform IT infrastructure, • Proven experience in IT infrastructure management in a complex environment and a background in architecture, systems administration, network administration, cloud architecture, and DevOps, • Leadership experience in directing, leading, and mentoring IT professionals, • Familiar with Zero Trust architectures and cloud-native security best practices, • Solid project management skills and the ability to manage multiple projects concurrently, • Demonstrates the business and financial acumen necessary to develop and present ideas and solutions in a clear, concise, organized manner, • Strong written/verbal communication skills. Effective in influencing and negotiating to achieve amicable outcomes, • Ability to effectively deal with work pressure, and maintain a composed and calm attitude, • Ability to evolve and quickly learn bleeding edge technologies, • Competitive base salary and incentive compensation., • Company subsidized medical/Rx, dental and vision insurance for employee, partner & dependents., • 401K plan, Life insurance, and short & long-term disability coverage., • One Medical membership (covered for employee and dependents), Wellhub membership, Employee assistance program (EAP), Gym reimbursement and other wellness offerings., • Pre-tax transit and parking programs, Health Savings Account (HSA), and flexible spending programs for medical and dependent care., • Personalized development and career growth opportunities., • Volunteer opportunities and gift-matching program., • Flexible time off, paid parental leave, and Sabbatical with company tenure. Base salary for this position will be determined during the interview process and will vary based on multiple reasons, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The expected base salary for the role will generally be between 175,000 and 275,000 per year at the commencement of employment, but the final salary offered may be outside this range based on these reasons and individual circumstances. Additionally, base salary is only part of the total compensation package, which, depending on the position, may also include discretionary bonuses, alternative incentive packages and Company-sponsored benefit programs. This position is at-will, and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description Company Overview: We are an IT consulting firm (MSP) located in Manhattan, providing IT services to small and medium businesses. We've been in business for over 20 years and are growing. Our clients typically have 40 - 500 users, and we support all their IT needs. What We Do: Efficiency is key; we script, automate, and document. Working in IT shouldn't be stressful, and our clients know and believe we're here to help. We pride ourselves in investing in solutions that are easy for us to manage and provide industry-leading results to our clients. Tools we use daily include Kaseya, Addigy, Freshdesk, Meraki (full Meraki stack), LogicMonitor, and Huntress. Position Summary: The Senior Project IT Engineer is responsible for assisting with client projects, new client onboarding, and providing escalated support for IT-related requests. This role requires strong communication and organizational skills to effectively respond to a variety of client needs, including urgent situations. All client interactions are expected to reflect a “white glove” level of customer service. Position Duties: • Handle escalations from the helpdesk team, providing advanced troubleshooting and resolution., • Work with end-users to resolve and troubleshoot desktop hardware, desktop applications, server hardware, server applications, routing, and connectivity issues., • Work to resolve proactive alerts., • Manage daily ticket queues and schedules to ensure all assigned tickets are resolved and responded to within approved SLA targets., • Assist with the onboarding of new clients, including reviewing onboarding forms, installing tools, and documenting processes., • Assist with client projects(O365 Email Migrations, Azure Migrations, Network upgrades, office expansions), • Expert proficiency in supporting and troubleshooting Windows 11., • Expert understanding of Windows Server maintenance, troubleshooting, and support., • Expert proficiency in Azure environments and management, • Expert proficiency in Intune environments and management, • Expert proficiency in Office365 and/or GSuite., • Proficiency in common business SaaS applications., • Expert knowledge of Active Directory and its use in complex environments., • Expert understanding of advanced network troubleshooting., • Minimum of 4 years of experience in a similar role or 3 years of experience working in Managed Services (MSP)., • Willingness to learn and grow., • Customer service-focused., • Excellent verbal and written communication skills., • Competitive salary and performance bonus., • Health and dental benefits., • Unlimited Paid Time Off., • Fun work environment with smart coworkers and generous perks, including unlimited snacks/drinks, team outings, and holiday celebrations.

Job DescriptionOur Mission: Hospital-Quality Care, Everywhere. The healthcare industry still relies on faxes and phone tag to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995. Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us! Our Values: The Principles That Guide Us Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day. * We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress. * We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection. * We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run. * We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare. Your Impact: How You'll Help Us Heal a Broken System This isn't just a job; it's a chance to build something that matters. As an Operations Associate, you'll be shaping the future of at-home care. You'll be a key part of the team, coordinating with patients, healthcare partners, and internal teams to deliver top-quality in-home care. What You'll Achieve: A Glimpse into Your Contributions Within your first year, you will have the opportunity to: * Work with clinics, supply partners, insurance companies and patients to ensure delivery of care * Troubleshoot issues that come up within the delivery of care * Learn the complexities of the healthcare industry and how the different pieces fit together in our business * Collaborate cross-functionally with Verse Medical’s internal operations, customer service, and customer success teams to coordinate responses to high-urgency issues What You'll Bring: The Skills and Experience You’ll Leverage We believe that diverse experiences and backgrounds lead to better solutions. While we have an idea of what will help someone succeed in this role, we are open to being convinced by your unique story and skills. If you believe you can achieve the outcomes above, we encourage you to apply. Core Skills & Experience * High level of organization * High attention to detail * Excellent written and verbal communication skills * An ability to learn quickly * Prior experience in customer support or a client-facing role * Familiarity with call center software and tools * Experience using CRM or Helpdesk systems to track and resolve customer inquiries * Strong problem-solving skills with a focus on providing excellent customer service * Ability to handle incoming messages and calls efficiently while maintaining a positive customer experience The Rewards & Reality: Compensation, Benefits & Logistics We believe in taking care of our team, both professionally and personally. Here’s what we offer: * Meaningful Compensation: $60,000 base salary + $2,000 target annual bonus * Comprehensive Health & Wellness: We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents. * Plan for the Future: We offer a 401(k) plan to help you save for your future. At this time, the company does not offer a 401(k) match. * Career Growth: You'll have opportunities for rapid career advancement in a company that's at a major inflection point. We want you to grow with us. Work Environment & Location * This role is based in our New York City office in Chelsea. We have a hybrid model, with a requirement of 4 days per week in the office to foster collaboration and innovation. Our Pledge for an Equitable Future At Verse Medical, our mission is to deliver equitable, hospital-quality care to everyone, regardless of their background or where they live. We can only achieve this if our own team reflects the diversity of the patients we serve. We are committed to building a workplace where everyone feels a sense of belonging, where their contributions are valued, and where they can do their best work. We embrace diversity of all kinds: race, gender, age, religion, identity, experience. We are actively working to build a more inclusive and equitable world, starting from within our own walls. We are an equal opportunity employer. We are also committed to providing a positive and accessible interview experience. If you require any accommodations to participate in our process, please contact us at . Compensation Range: $60K

Job Description POSITION DESCRIPTION The Director of Information Technology (IT) provides strategic leadership and operational oversight of all IT functions within the organization. This role is responsible for developing and executing the information systems strategy, ensuring robust cybersecurity, maintaining compliance with ERO Principles and the NIST Cybersecurity Framework, and optimizing technology investments to support NPCC’s mission. The Director also ensures the confidentiality, integrity, and availability of corporate IT assets and applications. In addition, the Director collaborates closely with the Electric Reliability Organization (ERO) to ensure that NPCC’s technology systems and procedures align with shared strategies and enterprise-wide initiatives. KEY RESPONSIBILITIES • Strategic Leadership & Planning, • Develop, communicate, and maintain the organization’s information systems strategic plan and vision., • Align IT initiatives with organizational goals and compliance responsibilities., • Monitor emerging technologies and industry trends to identify opportunities for innovation and operational improvement., • Analyze the costs, value, and risk of IT investments to advise senior leadership., • Governance, Compliance & Policy Management, • Review, update, and enforce IT policies and procedures in alignment with:, • NIST Cybersecurity Framework (CSF) 2.0, • ERO Security Principles, • NPCC Policies, • ERO AI Principles, • ERO Data Classification and Handling Protocols, • Oversee implementation and adherence to compliance frameworks and internal controls., • Communicate policy violations to SVP Technical Services and Legal as required., • Cybersecurity & Risk Management, • Ensure the confidentiality, integrity, and availability of all corporate IT assets and applications., • Oversee implementation of cybersecurity controls and review security architecture plans., • Oversee incident response and business continuity plan (BCP) activation, including coordination of communications., • Infrastructure & Operations, • Oversee IT infrastructure (networks, systems, platforms) to ensure optimal performance and security., • Review and approve infrastructure changes, ensuring proper testing and staff training., • Manage helpdesk operations and ensure adherence to service metrics., • Direct and organize IT-related projects, including evaluation of security controls and risk tolerance., • Business Continuity & Disaster Recovery, • Develop and maintain the Business Continuity Plan., • Oversee business continuity and disaster recovery (DR) testing and readiness., • Staff Development & Awareness, • Oversee development of staff training materials and security awareness programs., • Provide leadership, support, and direction through collaboration, education, and relationship building., • Procurement & Financial Oversight, • Review and approve IT purchases, RFPs, contracts, and invoices, ensuring compliance with:, • Business expense policies, • Budget constraints, • Data handling protocols, • Security principles, • Coordinate with Finance and IT Asset Manager to manage budget variances., • Oversee the IT budget and optimize technology investments., • Collaboration & Communication, • Collaborate with the ERO and internal stakeholders to ensure alignment with shared business applications and enterprise principles., • Communicate strategic initiatives, infrastructure changes, and awareness updates to staff and leadership. EDUCATION AND CERTIFICATION/LICENSE CREDENTIALS • Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred)., • Minimum of 10 years of progressive IT experience, including 5+ years in a leadership role., • Minimum of 6 years of experience in risk management and/or regulatory compliance in two or more of the following risk disciplines: audit and controls, technology risk, business continuity, operational risk, or supplier risk. Broad knowledge of other risk areas, with a strong understanding of supplier or third-party risk impact on an organization., • Certified Information Systems Security Professional (CISSP) in good standing preferred., • Certified in Risk and Information Systems Control (CRISC) in good standing preferred., • Proven experience in strategic planning, project management, and team leadership., • Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams., • In-depth knowledge of IT systems, infrastructure, and best practices in cybersecurity. FUNCTIONAL COMPETENCIES • Excellent verbal and written communication skills., • Strong interpersonal and conflict resolution skills., • Superior organizational skills and acute attention to detail., • Advanced analytical and problem-solving capabilities., • Strong supervisory and leadership skills., • Proficiency with Microsoft Office Suite or related software., • Strategic and business mindset with a solid understanding of data analysis, budgeting, and business operations., • Commitment to excellence and high standards., • Ability to participate in and lead virtual teams., • Well-developed presentation skills and the ability to function effectively both independently and in a teamwork environment. PHYSICAL REQUIREMENTS • Prolonged periods of sitting at a desk and working on a computer.

Job Description Kargo creates breakthrough cross-screen ad experiences for the world's leading brands and publishers. Every day, our 600+ employees bring the power of their creativity and diversity to radically raise the bar on what mobile, CTV, AI, social, and eCommerce can do to build businesses. Now 20 years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Humble brag: In 2025, Kargo was recognized as a Best Place to Work by Built In. Who We Hire Success takes all kinds. Diversity describes our workforce. Inclusion defines our culture. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, perform essential job functions, and receive other benefits and privileges of employment. Title: Job Type: Full-time; 4 Days In Office Job Location: New York, NY Salary Range: $130,000.00 - $170,000.00 (On Target Earning) The Opportunity Kargo is seeking a proactive and experienced Director of Information Technology to lead all aspects of internal technology, with a strong focus on managing the helpdesk and in office IT operations. This role requires a technically adept and service oriented leader with 8+ years of IT experience, including 3+ years in a managerial or director level role. The ideal candidate is hands on, thrives in a fast paced environment, and excels at balancing strategic infrastructure planning with day to day technical support. If you're passionate about building reliable systems, supporting end users, and keeping teams productive, this is your opportunity to make an impact at scale. The Daily To-Do • Lead and manage the internal IT team, with a focus on helpdesk operations, user support, and issue resolution., • Oversee and maintain all in office technical systems including networking, AV equipment, video conferencing tools, and office infrastructure., • Develop and implement IT policies, procedures, and best practices to ensure system reliability, data security, and compliance., • Collaborate with cross functional teams including Engineering, HR, and Facilities to support onboarding, offboarding, and ongoing technical needs., • Manage software licenses, inventory, device procurement, and vendor relationships., • Evaluate and implement new tools to improve internal efficiency and user experience., • Provide tier 3 escalation support and ensure service level expectations are met., • 8+ years of progressive IT experience, with at least 3 years in a leadership capacity., • Strong expertise in managing helpdesk operations and desktop support in a hybrid or distributed office model., • Solid understanding of networking, cloud services (Google Workspace, Okta, MDM, SaaS platforms), and office infrastructure., • Experience supporting macOS, Windows, and mobile devices in an enterprise environment., • Proven ability to lead teams, manage vendors, and oversee cross functional IT projects., • Excellent troubleshooting, communication, and customer service skills., • Big Picture: kargo.com, • The Latest: Instagram (@kargomobile) and LinkedIn (Kargo)

Job Description Workshop/APD is an award-winning, multidisciplinary architecture and design firm. From dramatic penthouses and seaside retreats to luxury residential developments and groundbreaking hotels and restaurants, our projects are uniquely defined by a sense of place and purpose and a desire to ultimately enhance users experience through exceptional design. Our aesthetic is timelessly modern but site-specific, unbound by project type or a singular style. Our diverse and collaborative team of creative architects, interior designers, product designers and graphic designers leverage vast and highly varied experiences to solve complex design challenges, resulting in holistic spaces, products and experiences that are exceptionally beautiful and accessible. We are looking for a proactive IT Manager to own and lead our IT functions. This is a unique opportunity to be both the go-to problem solver for day-to-day tech needs and the strategic driver of long-term IT growth. In this role, you'll ensure our team has the support they need to do their best work, whether that's resolving desktop issues, managing software and systems, or partnering with our external Managed Service Provider (MSP) to keep everything running smoothly. The ideal candidate will have hands-on experience in the AEC industry firm, a working knowledge of design and visualization tools, and a people-first approach to solving problems in a fast-paced environment. Responsibilities Operations & Support • Manage and support IT systems, software, and hardware across the organization, • Support MSP in troubleshooting and resolving IT issues to ensure minimal downtime across studios, • Coordinate with our Managed Service Provider (MSP) to escalate and resolve complex problems appropriately, • Train staff on hardware, connectivity, and key software tools used in architecture and design, • Manage software licenses, updates, and vendor coordination with support from the MSP, • Keep our IT inventory up to date—track equipment, leases, and user assignments, • Track system performance, software usage, and security metrics, • Oversee cybersecurity efforts and user training in partnership with the MSP, • Implement and maintain IT policies, procedures, and best practices, • Oversee and maintain all IT infrastructure, including servers, networks, and cloud services, • Monitor and manage the annual IT budget and forecast future needs, • Lead IT projects and long-term planning—cloud transitions, cloud-based management, server upgrades, AI tools, and more, • Run internal pilot programs and gather user feedback to improve tech experiences, • Bachelor's degree in Computer Science, Information Technology, or similar, • 5-7 years of experience in IT support, ideally within A/E/C environments, • Strong working knowledge of Windows & Mac networking (Active Directory, DNS, DHCP, VPNs, firewalls), • Experience with Meraki Network & Security Appliance a plus, • Advanced proficiency in Microsoft 365 (Teams, SharePoint, OneDrive, CoPilot); Microsoft certification is a plus, • Solid understanding of networking protocols (TCP/IP) and SASE technology, • Comfortable managing both Windows 11 and Mac OS environments, • Experience using RMM tools and helpdesk platforms for remote monitoring and support, • Working knowledge with AEC software (Autodesk, Adobe Creative Cloud, Rhino, V-Ray, SketchUp, and similar), • Strong problem-solving and communication skills with a customer-service approach., • Ability to work independently and collaboratively across teams, • Exceptional end-user support and customer service skills. Salary/Benefits At Workshop/APD, we believe great work starts with great people—and we take care of ours. We offer a competitive salary and a robust benefits package designed to support your health, growth, and lifestyle. This includes insurance benefits (Med, Den, Vis) profit sharing 401(k) plan, short- and long-term disability, commuter benefits, IDP mentorship and ARE/AXP reimbursement, discretionary bonus, and personal time off (vacation, sick, holidays, and personal days). In addition, WAPD offers a comprehensive health and wellness program including discounts, education, prevention training, health coaching, and fitness classes, as well as in-office perks, including an employee lounge and rooftop, outdoor patio for lunches, bi-weekly happy hours, and fully stocked kitchen with complimentary snacks and beverages. New York$90,000—$110,000 USD To Apply: We do not accept phone calls and/or office visits. For any assistance, please reach out .

Job Description Company Overview: We are an IT consulting firm (MSP) located in Manhattan, providing IT services to small and medium businesses. We've been in business for over 20 years and are growing. Our clients typically have 40 - 500 users, and we support all their IT needs. What We Do: Efficiency is key; we script, automate, and document. Working in IT shouldn't be stressful, and our clients know and believe we're here to help. We pride ourselves in investing in solutions that are easy for us to manage and provide industry-leading results to our clients. Tools we use daily include Kaseya, Addigy, Freshdesk, Meraki (full Meraki stack), LogicMonitor, and Huntress. Position Summary: The Senior IT Engineer is responsible for providing escalated support to end users on IT-related support requests and handling technical support work. This role must demonstrate superior communication and organizational skills to respond to diverse and sometimes urgent needs. It is expected that all client interactions will be done with “white glove” customer service. Additionally, this role involves onboarding new clients and possibly going onsite to clients when needed. Position Duties: • Handle escalations from the helpdesk team, providing advanced troubleshooting and resolution., • Work with end-users to resolve and troubleshoot desktop hardware, desktop applications, server hardware, server applications, routing, and connectivity issues., • Work to resolve proactive alerts., • Manage daily ticket queues and schedules to ensure all assigned tickets are resolved and responded to within approved SLA targets., • Assist with the onboarding of new clients, including reviewing onboarding forms, installing tools, and documenting processes., • Conduct onsite visits to clients as necessary., • Provide extraordinary customer service. Required Technical Proficiencies: • Advanced proficiency in supporting and troubleshooting Windows 11., • Advanced Windows Server maintenance, troubleshooting, and support., • Ability to troubleshoot a wide range of technical implementations such as Hyper-V., • Proficiency in Azure environments and management, • Proficiency in Office365 and GSuite., • Proficiency in common business SaaS applications., • Advanced knowledge of desktop software such as all Microsoft Office Suites., • Advanced desktop VPN connectivity troubleshooting and configuration., • Advanced knowledge of Active Directory and its use in complex environments., • Advanced network troubleshooting., • Security software knowledge, such as Huntress and SentinelOne (S1). Base Requirements: • Minimum of 3 years of experience in a similar role or 2 years of experience working in Managed Services (MSP)., • Willingness to learn and grow., • Customer service-focused., • Excellent verbal and written communication skills., • Successful at working in a team culture. What We Can Offer You: • Competitive salary and performance bonus., • Health and dental benefits., • Unlimited Paid Time Off., • Fun work environment with smart coworkers and generous perks, including unlimited snacks/drinks, team outings, and holiday celebrations. Our offices are conveniently located in midtown Manhattan.

Job Description The IT Application Manager is responsible for overseeing the design, implementation, and maintenance of the organization's IT infrastructure, systems, and applications. This role combines technical expertise, leadership, and a customer-focused approach to ensure the reliability, security, and scalability of IT services. The IT Application Manager will collaborate with cross-functional teams, lead IT projects, and provide technical guidance to resolve complex issues. Technical Support & Troubleshooting • Provide first-line support for hardware, software, and network issues via phone, email, or in-person., • Diagnose and resolve technical issues related to workstations, servers, and networking equipment to minimize downtime. Infrastructure & System Management • Lead the planning, design, and deployment of IT infrastructure, including servers, storage, network components, and cloud-based solutions., • Manage and monitor Active Directory, DNS, DHCP, Windows Shares, Antivirus, and backup systems. Collaboration & User Support • Act as a owner of Tier I Tier II Tier III support, providing expert technical support and guidance., • Conduct training sessions to enhance employees' technical skills and promote effective technology use., • Work closely with other IT team members and departments to implement IT projects and improve service delivery. Documentation & Process Improvement • Maintain detailed records of support requests, resolutions, and system configurations using the helpdesk system., • Create and maintain standard operating procedures and client-related documentation., • Proactively identify and implement innovative solutions to improve IT support services and operational efficiency. Application Management • Administer productivity and collaboration tools such as Teams, One drive, Adobe Suite, POS, ERP, • Troubleshoot application issues, serve as an escalation point, and manage support escalations with software vendors., • Implement security patches and maintain system configurations according to best practices. Strategic Leadership • Evaluate emerging technologies and trends to enhance the organization's IT capabilities. Education & Experience • Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred)., • Proven experience in IT support or a similar role. Technical Proficiency • Strong troubleshooting skills for Windows and Mac operating systems, hardware, and networking equipment., • Knowledge of networking concepts, including routers, switches, and security protocols., • Familiarity with tools like Intune, Azure Update Management, and third-party patching solutions. Communication & Customer Service • Excellent verbal and written communication skills to interact with users of varying technical expertise., • A customer-focused attitude with a commitment to delivering high-quality support and service. Preferred Qualifications • IT certifications (e.g., CompTIA A+, Network+, MCSE) are an advantage., • Competitive compensation packages, • Medical, Dental, Vision, FSA, • Retirement Savings Plan Match, • Summer Fridays, • Discounts and More!, • Annual Salary $130,000, • The offered salary for this position will vary based on role requirements determined by NYC Alliance, skill set and years of experience.

Job Description Position Summary The Senior Systems Administrator is responsible for the upkeep, configuration, and reliable operation of our computer systems and infrastructure. This hybrid role (3 days in-office) supports systems across a large footprint and ensures the availability, performance, and security of enterprise applications and cloud-based services. Responsibilities • Administer and maintain device management frameworks (JAMF, Google Admin), • Oversee identity management and cloud services (Okta, Google Admin, Office 365), • Support and troubleshoot Gmail routing, spam filtering, Zoom phone systems, • Create and maintain system integrations and automations, • Act as Tier 3 escalation for HelpDesk, • Implement and monitor security practices and data retention policies, • Provide support to DevOps and engineering teams, • JAMF, MacOS, ChromeOS, • Google Workspace, Office 365, • Okta, Zoom phone, Zoom video Bachelor’s degree in IT or related field or 7+ years of experience 5+ years providing technical support in an enterprise environment Experience supporting 25+ distributed office locations Proficiency with endpoint management tools (Apple DEP, JAMF Pro) Familiarity with ITSM tools and eDiscovery processes Strong communication, project coordination, and stakeholder interaction skills

Job DescriptionThis role is located in New York City and will require a hybrid work schedule of at least 2 days in office per week. About the Bank: Sumitomo Mitsui Trust Bank, Limited was established through the merger of The Sumitomo Trust and Banking Co., Ltd with Chuo Mitsui Trust and Banking, Ltd. on April 1, 2012. We are one of the largest asset managers in Asia and number one among Japanese financial institutions by AUM, with approximately $850 Billion USD in AUM. The Bank provides an assortment of financial solutions and manages a broad spectrum of financial products across its global branches. This role is for AVP level candidates. Department Overview: The Americas Division (“AD”) was established in the Sumitomo Mitsui Trust Bank, Limited, New York Branch) (“SMTBNY”) to perform corporate functions and supervise U.S. entities. Established under the AD are the “Global Banking Unit (“GBU”), Americas Division” and “Global Markets Unit (“GMU”), Americas Division” which performs business functions. The Information Technology Department (“ITD”) provides the users of the Branch’s information systems with sufficient and appropriate system resources and functionality to complete their day-to-day business and keeps security and consistency of the important information that is stored in the systems. Your Role Overview: The Senior Engineer will perform maintenance and administration of the LoanIQ application from Finastra, running as “FMS” (Finastra Managed Services) - a cloud-based version of LoanIQ. The position supports the front, middle and back-office business lines that use LoanIQ. Your Duties and Responsibilities: • Maintenance and support of LoanIQ, including account administration and user profile maintenance., • Support and interaction with Business Lines that use LoanIQ. Assistance with problem resolution and general inquiries., • Interaction with the Finastra helpdesk as needed for research and problem resolution., • Responsible for coordinating with Finastra re. scheduled patches, ad-hoc patches and system upgrades: This will require ITD unit testing and coordination with users for UAT. This will also require balancing user activity with Finastra support. Three environments will come into play: UAT, pre-PROD and PROD., • Future API development and support when we begin to implement interfaces to other systems. This may include cloud-based systems as well as on-prem legacy systems., • Developing and deploying SQL-based data exchange between LoanIQ and other systems., • Interaction and coordination with third party vendors who assist with LoanIQ implementation and deployment. Responsible for ensuring a smooth knowledge transfer upon vendor exit., • Close interaction with other members of ITD. This includes knowledge-sharing/cross-training as well as working out the technical details for interfaces to legacy systems., • Additional responsibilities within the ITD Application Section may include:, • Responsible for development, maintenance and enhancement of Bank systems, both internally developed and 3rd party., • Advises and assists end users in using software packages and explaining how to better utilize existing software., • Participates in new projects and cooperates with other project / department members., • Responsible for writing and maintaining software program documentation and procedure manuals., • Provides necessary migration for existing computer applications., • Performs other duties and responsibilities as assigned by management. Your Qualifications: • Bachelor’s degree or equivalent with three+ years of relevant work experience in the financial sector., • Proficiency MS SQL and data transfer, • API development and deployment, • Basic business knowledge of financial instruments, wholesale banking, capital markets, lending, and market risk analysis preferred. SWIFT experience is a plus., • Basic programming knowledge / experience with MSOffice (Excel, Access) desirable., • Good oral and written communication skills., • Knowledge of the LoanIQ application is required, including the user interfaceunderlying database schema and table relationships, and issue resolution related to LoanIQ batch run., • Experience with Finastra’s reporting tool, DataNet (a branded instance of IBM Cognos), would also be advantageous., • Knowledge of the Finastra API universe is preferred., • Possesses SQL skills with a focus on bulk data transfers between LoanIQ and other SQL databases. 11. Broad banking product knowledge with a focus on agented and non-agented (bilateral) loans is a plus. Why you should join SuMi Trust:SuMi Trust embraces flexible ways of working when the business and role permits. We provide employees with a hybrid working model, allowing for in-office work and work from home. Our diverse and inclusive environment along with our global presence enables us to collaborate and communicate to meet our business needs. We believe that efficient teams need truth, loyalty, and a strong sense of purpose to balance risk and their targets. We make sustainable business decisions to improve our society and the world. We believe that each person brings a unique value that drives the business though their creativity and passion. • The Employee Benefits package includes: Paid Time Off, medical, HSA, vision, dental, FSA, 401(k), profit sharing, legal plan, cancer indemnity plan, disability insurance, life insurance, employee assistance program, commuter benefits, business travel accident, paid volunteer day, paid memberships, paid seminars, and tuition assistance. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SuMi Trust provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application

Job Description Our client, a national industrial standards consulting group, is looking to hire a Director of IT Infrastructure. The Director of IT Infrastructure will report to the CIO and will be based in the New York City Headquarters. The role will entail approximately 25% travel to national and some international locations. A competitive compensation package being offered. Summary: This role is critical in ensuring reliable, scalable, and secure IT operations across the domestic USA, the corporate headquarters and hub offices, many global satellite locations, remote users, and cloud production environment which hosts all of the vital content and workflow applications used across the enterprise. The Director of IT Infrastructure will manage a diverse team of up to 20 personnel, including Network/Cloud Operations, Security Operations, Helpdesk, IT Project Management, and overall IT Service Delivery, supporting a hybrid/remote workforce and business-critical systems. The Director will develop infrastructure strategies, enhance system performance, support the organization's technology needs across multiple departments, and ensure the broader organization is both involved in the prioritization of and aware of the IT infrastructure group’s activities, including publishing structured metrics on departmental objectives and performance. Background: The Director of IT Infrastructure, will lead the design, implementation, and optimization of next-generation infrastructure and security tools, endpoint management solutions, develop contact-center solutions and teams to support the user community, drive automation, and leverage privacy-protected AI solutions to accelerate the organizational mission using technology. You will own vendor management across IT and be responsible for ensuring the maximum use of vendor-provided hardware, software, and services. The right candidate would enjoy this role if you are a service-oriented, cloud-native, mobile-first, infrastructure-as-code, security-driven-design Infrastructure leader. You should be an operations leader who is also able to drive project activities. This role offers the rare opportunity to both architect and lead transformative change in a mission-driven environment. If you're a contemporary hands-on technology leader eager to drive modernization at scale, this is your moment to build, lead, and elevate IT in service of a larger purpose. Key Responsibilities The Director of IT Infrastructure will carry the following areas of responsibility: Team Leadership & Collaboration • Directly supervise, mentor, and continuously improve the operations of network & cloud, • Develop and execute a global IT infrastructure strategy aligned with business goals., • Foster a collaborative, high-performance culture across on-site and remote team members., • Collaborate with senior leadership to define IT priorities and investment roadmaps., • Manage and mentor a team of IT professionals, providing guidance and career development., • Work closely with business leaders to align IT infrastructure with organizational goals., • Partner with vendors and service providers to evaluate and implement new technologies. Infrastructure & Operations Management • Ensure high availability, performance, and security of IT systems and services., • Drive proactive monitoring, incident management, and root cause analysis., • Develop infrastructure-as-code and other automation approaches to streamline the uniformity and efficiency of maintaining the organizations infrastructure., • Manage IT asset lifecycle, including procurement, maintenance, and upgrades., • Maintain budget projections and expense management on all IT infrastructure related expenditures., • Develop and implement disaster recovery and business continuity plans. Cybersecurity & Compliance • Oversee the Information Security function for the organization., • Drive the enforcement of cybersecurity best practices to protect organizational data and systems. Cloud & Digital Transformation • Optimize cloud-based infrastructure and applications balancing scalability and cost-effectiveness., • Manage relationships with cloud service providers and ensure optimal usage. Qualifications & Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred. Experience: • 7+ years of IT infrastructure experience, with at least 3 years in a leadership role, including cloud operations management., • Strong knowledge of modern networking, cloud computing (AWS, Azure), cybersecurity, and enterprise IT systems., • Experience with virtualization, storage solutions, and disaster recovery planning., • Proven track record of managing IT teams and driving infrastructure improvements., • Experience with deployment and maximizing enterprise ITSM tools such as ServiceNow desired., • Familiarity with ITIL, NIST, or other IT governance frameworks is a plus., • Experience leveraging LLM and other AI toolsets to support infrastructure objectives a plus., • Excellent problem-solving, communication, and project management skills. Company DescriptionExecutive Recruiting :.We are sourcing candidates for our client.Executive Recruiting :.We are sourcing candidates for our client.

Job Description GENETEC SECURITY CAMERA & ACCESS CONTROL SYSTEMS ADMINISTRATOR Reports to: Vice President, Management Systems FLSA: Non-Exempt Work Shift: Mon – Fri 8.5 hours/day Under the direction of the Vice President of Management Systems for Hudson River Park Trust (the “Trust” or “HRPT”), the Security Systems Analyst is responsible for (1) configuring, operating, and maintaining the park’s security camera and access controls systems; (2) retrieving and storing security camera footage for business practices and legal proceedings; (3) liaising with external State and City agencies and vendors; and (4) providing technical assistance to Trust staff on an as-needed basis. Background: The Hudson River Park Trust (The Trust) is a public benefit corporation created by an act of the New York State Legislature and a 501(c) (3) charitable organization. The mission of the Trust is to design, construct and maintain a prominent, and very heavily used, four-mile-long waterfront park on the west side of Manhattan. The Park features landscaped public piers and gardens, lawn areas, athletic fields, esplanades, docks, public sculptures and other special features. Also located within the park are several commercial facilities, including the 2,000 space Pier 40 parking garage, the Pier 57 development project site, excursion vessel piers, various restaurant and concession facilities and a large sports complex. HRPT depends on revenue generated from these and other tenants to support its operating expenses. Responsibilities/Duties: The Security Systems Analyst is responsible for supporting the Management Systems department in analyzing present practices and implementing solutions geared towards enhancing the organization’s security and access control systems. Duties include, but are not limited to: Security Cameras: • Monitor and maintain the security camera network utilizing Genetec software, including:, • Reviewing daily outage reports and taking corrective action, • Periodically checking cameras for changes to alignment, • Monitoring bandwidth rates and adjusting as needed, • Monitoring camera server storage consumption, • Periodically check nighttime video quality on all cameras, • Conduct preliminary troubleshooting on camera outages, • Download videos as needed or upon request, • Review block diagrams and request updates when needed, • Coordinate new installations, systems maintenance and service repairs, • Configure new cameras and servers, • Liaison with security camera contractors, NYPD LMSI, and internal departments, • Serve as Genetec system administrator Access Controls: • Provide helpdesk support for issuance of new access control cards, • Support ID Cart Printing Machine, • Update lock/unlock schedules for doors, • Make modifications to user groups, • Monitor cloudlink status on daily basis and take corrective actions when needed, • Coordinate new installations, systems maintenance, and service repairs Required Education and Experience: • Bachelor’s degree or higher in public or business administration, information technology, finance or a related area and five (5) years of relevant work experience (a Master’s degree in information technology or a related field may be substituted for two (2) years of work experience);, • Excellent organizational and analytical skills;, • Familiarity with public sector procedures and operations;, • Proficiency with SQL and Microsoft SQL Server;, • Proficiency with Genetec Security Center 5.11, Genetec Cloudlinks, Genetec Streamvault Directory Servers and Archivers;, • Proficiency with Citrix and camera KVM;, • Experience working with Axis and Monotix security cameras, Siklu radios;, • Experience working with Mercury Access Control Panel, Best Key Systems, and IDH Max Lockesets;, • Proficiency with MS Excel (VBA); Adobe Acrobat;, and/or MS Project; ArcGIS, MS 365, and/or other database platforms are a plus;, • Ability to prioritize tasks in a timely manner within a complex, rapidly evolving, and regulated environment. Essential Traits: • Motivated self-starter with ability to work independently, • Sound Business Judgment, • Ethical Conduct, • Strategic Thinking, • Problem Solving/Analysis, • Good Financial and Quantitative Skills, • Collaboration/Congeniality, • Thorough/Detailed/Organized, • Excellent Communication (written and oral) Compensation/Benefits: Competitive salary of $70,000 - $80,000 annually and excellent benefits package including: paid holidays, generous PTO, medical, dental and vision insurance, and participation in New York State Pension System. Application Process: Interested applicants are to submit a cover letter demonstrating their interest in the position and a resume to the Human Resources Department at . Indicate Job Code: 2024 Security System Analyst in the subject line of the email. No phone calls please. More information on the Hudson River Park is available at: The Hudson River Park Trust is an Equal Opportunity Employer Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at .

Job Description We offer a competitive salary between $65k - $70k a year with opportunities for merit increase based on performance. About Carvana If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to... • Search and browse our inventory of over 20,000 vehicles that we own and certify., • Narrow down search results using highly intelligent filtering tools/components., • View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle., • Secure financing in minutes using Carvana's in-house service or their own bank., • Interact with GUI components to easily customize loan length, down payment, and monthly payment., • Generate, upload, and eSign all documents online (no ink necessary)., • Schedule front door delivery or pick up at one of our vending machines. THIS IS A 100% ON-SITE POSITION (Monday through Friday) About the team and position We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges, and juggle many assignments at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. What you'll be doing • Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV)., • Communicate with internal and external users and vendors on project timeline and completions., • Deal with anything that is powered (wired or wireless), • When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users., • Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves., • Document solutions to new problems and share them with the rest of the team., • Monitoring system performance to ensure everything runs smoothly and securely., • Configuring and maintaining networked computer systems including hardware, system software, and applications to ensure availability, reliability and security., • Maintain physical security for all infrastructure and endpoint devices and ensure to follow Carvana security best practices., • Provides support for implementation, troubleshooting, and maintenance of Information Technology platforms., • Participate in hardware refresh project assigned to Carvana locations, • Participate in providing internal business support by resolving escalation requests and provide technical support when requested., • Diagnosing and resolving hardware, software, networking, and system issues when they arise., • Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA., • Coordinate with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade., • Maintain inventory for all infrastructure related hardware in the Carvana inventory System., • Document solutions for new problems in Jira. This is a service desk and user-facing support role. The qualifying candidate must be enthusiastic, energetic, and must take pride in helping people solve their computer problems. Service with a smile is a requirement! Additionally, you will have... • High School Diploma or equivalent, • Valid and current driver's license., • Advanced skills administering Windows Server, Active Directory, DHCP, and other network services., • Advanced skills in Windows Operating System (recent flavors: Windows 7,8,10) and the knowledge to create and push images., • Knowledge in Mac OS X (recent flavors: El Capitan, Sierra, High Sierra)., • Experience working with Meraki Security Appliances., • Experience with all major types of mobile devices (iOS, Android, Windows)., • An understanding of enterprise network environments ., • Basic knowledge and troubleshooting skills for IP Phones., • Experience with G-Suite including Gmail, Calendar, and Drive., • Intermediate skills supporting MS Office suite, especially Outlook and Office 365., • Experience with troubleshooting AV equipment such as HD TVs or Projectors., • Project management experience is a plus., • Full-Time Salary Position with a competitive salary., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally., • Access to opportunities to expand your skillset and share your knowledge with others across the organization., • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. To be able to do your job at Carvana, there are some basic requirements we want to share with you. • Must be able to read, write, speak, and understand English., • Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels., • Must be able to carry and transport up to 70 pounds up to 20 feet. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

W-2 Candidate only!! The Support Analyst (System Administrator) - Contractor works as part of a small, dynamic IT team. The incumbent will provide system administration duties and use scripting languages to troubleshoot user systems. The incumbent will also provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT support team. KEY RESPONSIBILITIES • Administers a variety of user systems with a focus on monitoring/optimizing performance, ensuring good preventive maintenance, minimizing downtime, and providing robust backup systems and procedures to ensure data retention., • Troubleshoot or enhance current automated systems by working with users to identify issues and then drawing on a knowledge of scripting languages (e.g., PowerShell, VBS, Python, etc.) to initiate corrective actions., • Provides Help Desk and related support to NJ and Boston offices, remote sales staff and contractors:, • Supports Microsoft Exchange (Office 365), and numerous other business and sales-specific programs (e.g., CRM, Salesforce (Veeva), etc.), • Administers MDM & Asset Management solutions (e.g. Intune, NinjaOne, etc.), • Troubleshoot issues as they relate to VPN, Wireless, LAN, Storage, etc., • Understands business concepts and processes to effectively support the business team with mediating new and existing business and technical challenges., • Conducts Periodic Performance Analysis and optimize the overall Backup environment., • Good working knowledge of SharePoint (e.g. Document Library file access permission), • Take cases through the Helpdesk ticketing system. Handles escalated to level 2 and 3 cases but also handles level 1 cases as needed to ensure excellent customer service., • Analyzes and solves all problems relating to: PCs, laptops, printers, iPhones, iPads, cabling, etc., • Installs PCs, printers and IT related accessories., • Supports VPN connectivity., • Troubleshoot print queues., • Supports new user account / email setup and departing user account retirement, • Demonstrates exemplary internal customer service and teambuilding:, • Builds and maintains strong working relationships with internal business unit’s leadership and throughout the company., • Supports users on PC operations and standard applications.

The Associate Help Desk Support Analyst is a customer facing role, responsible for providing end-user and related infrastructure support for IT matters. Candidate will work under the direction of a Help Desk Support Supervisor or Manager performing tasks and operations as directed to assist all GNY

The position also requires staying informed about the latest design trends, technologies, and best practices in the field, as well as providing backup for the Helpdesk Support Specialists. Our client, a leading architecture firm is looking for a Graphics Technology Specialist. The Graphics Technolog

Job Description This position is 50% work from home and 50% work in the field. As a Field Engineering Technician you will be responsible for: Providing clients with advanced on-site troubleshooting and on-site installation & removal of equipment Using our ticketing system to work on and resolve helpdesk Tickets & service requests. Communicate to the client the status of their ticket every step of the way, notify them of any changes or issues. Delight clients with a friendly, quick and helpful experience. Make sure that client documentation is well maintained. Identify, communicate and mitigate potential risks. Submit Timesheets Company DescriptionPachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services. Our client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. We Tame Technology. So you don’t have to.Pachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services.\r\n\r\nOur client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. \r\n\r\nWe Tame Technology. So you don’t have to.

Job Description The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. What You'll Do: • Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team, • Maintain and service installed products at customer locations, • Provide installation, setup and teardown of product for demos and trade shows, • Report and escalate product issues and resolution to appropriate personnel, • Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem, • Provide training and certification to integrators on site when appropriate conditions apply., • Provide accurate notes and documentation on completed projects, • Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email, • Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions, • Ability to maintain acceptable standards of office conduct, • Ability to come to work demonstrating timely and regular attendance, • Ability to handle stress effectively, • External Customers, • Engineering Team What You'll Need: • Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential, • Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner, • Ability to communicate effectively in writing to provide documentation on completed installations, • Understanding of order process, escalation process, and ability to provide feedback to Project Manager, • Ability to effectively maintain professional appearance and demeanor in a variety of work environments, • Ability to work unsupervised while remaining efficient and productive, completing work in an exceptional manner, • Comfortable using standard hand tools, • Basic understanding of electronics, connectivity concepts, • General knowledge of HVAC and Power requirements, • Knowledge of various A/V cables including but not limited to HDMI and CAT 6, • Understanding of wiring schematics, measurements and system drawings., • Must be able to read Visio and / or CAD drawings, • Ability to create Visio or CAD line drawings is desired, • 3rd party Control knowledge (Creston, AMX etc) is desired, • System integration experience is desired, • Government Clearance desired, • Comfortable working on a ladder for extended periods of time, • Ability to use Microsoft Office Suite, • Knowledge of the order process, escalation process, and providing project feedback to the Product Management team, • Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential, • Ability to actively participate in team development and team-oriented processes., • Associates degree or equivalent in a technical field This position requires the incumbent to work in an environment where there may regular exposure to the following: • General M-F with occasional weekend activity, hours are dependent upon the project and site access and often extend beyond the normal workday, • Position requires heavy lifting, • Ability to travel extensively and work substantial overtime, • Scheduling flexibility based on business needs, • Working with others in a team setting All benefits start on first day of employment! • 75% employer-paid medical for employee. Family coverage also included., • 100% employer paid dental, and vision for employee and dependents, • 100% employer paid long-term, short-term disability, and life insurance policy, • 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately., • 10 paid holidays, • Starting at 15 days paid PTO (inclusive of sick and vacation time) annually, • Employee Assistance Program (EAP) Planar is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training. We are committed to remaining a drug free workplace

Job Description We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Responsibilities • Provide first level contact and convey resolutions to customer issues, • Properly escalate unresolved queries to the next level of support, • Track, route and redirect problems to correct resources, • Update customer data and produce activity reports, • Walk customers through the problem-solving process, • Follow up with customers, provide feedback and see problems through to resolution, • Utilise excellent customer service skills and exceed customers’ expectations, • Ensure proper recording, documentation and closure, • Recommended procedure modifications or improvements, • Preserve and grow your knowledge of help desk procedures, products and services Requirements • Proven working experience in providing help desk support, • Proficiency in English, • Working knowledge of help desk software, databases and remote control, • Strong client-facing and communication skills, • Advanced troubleshooting and multi-tasking skills, • Customer service orientation, • BS degree in Information Technology, Computer Science or equivalent

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Work Schedule & Hours: • Rotating 12-hour shift - 3 days on shift, 3 days off shift., • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description Note- 3 days in New York City, 2 days in Paramus, NJ The technical support specialist monitors inbound service requests; provide timely updates and resolution to open service requests; troubleshoot end user issues and escalate as needed; perform software installation and hardware repair; research and implement fixes for new issues; provide remote support, computer imaging and set up; and perform other duties and projects as assigned. Essential duties and responsibilities include but are not limited to: • Handle break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services), • Provide first and second tier knowledge and support of all client applications and escalate infrastructure issues when required., • Collaborates with systems administrator and/or infrastructure team, • Resolve and update Service Requests accurately and timely within the company’s designated platforms and SLA, • Provide documentation of resolutions within the Knowledge Base and assist with publishing Knowledge Articles., • Ensure end-user experience meets the expectations of the organization, (i.e. employee onboarding and offboarding experience and training), • Follow standard operating procedures and provide feedback as necessary (i.e. onboarding, systems access), • Responsible for maintaining asset management, such as inventory and end user devices, • Responsible for creating and conducting training programs to educate our users on all our desktop platforms, • Assist in project work as needed, • Administer user accounts including Add/Change/Delete functions., • Administer device provisioning including mobile devices ( using Microsoft Intune, • Administer MFA/2FA authentication services, including Okta and Microsoft Authenticator., • Printers/copiers/plotters, • Phone systems (work with phone provider on all provisioning and troubleshooting, • Mainting, • Process improvements: o Analyze tools used by the organization and find ways to fully utilize the existing tools within the organization o Analyze tickets, and user behaviors and identify opportunities to enhance the system, processes or educate users • Administer Office 365 users including E-Mail, SharePoint, OneDrive and all Office products., • Administer and support VOIP and Video Conferencing solutions, • Provide white glove support for VIP employees, including C-Suite executives, • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Communicate effectively, both orally and in written form, technical information with a wide variety of individuals and groups., • Ability to work in front of a computer screen and/or perform typing for approximately 80% of a typical working day, • Ability to travel between offices as necessary. This position will support the NY and NJ offices onsite, • Flexibility for attending or responding to early morning and late night meetings and inquiries, • Ability to provide after-hours support when needed Cybersecurity • Collaborate with cybersecurity team and managed service provider on UE cybersecurity initiatives, including the vulnerability management program, risk management program, and remediations., • Assist with Disaster Recovery and business continuity plan as it relates to technology as needed, • Report cyber-attacks NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization. Job Qualifications: • Experience with cloud technology including Azure and M365, • Excellent technical knowledge of desktop/laptop hardware and mobile devices, • Working technical knowledge of network protocols and operating systems, • Excellent knowledge of Active Directory, • Experience with helpdesk and remote control tools, • Technical certifications are a plus, but not required. Education/Experience: Required • BS/BA in computer science, information systems, or related field; or equivalent work, • 2-5 years of IT Helpdesk experience Powered by JazzHR ikt0PjFT7T

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! ABOUT THE JOB We are seeking a dedicated IT Support Specialist with a strong background in Helpdesk and customer support to join our dynamic team. The ideal candidate will have solid technical expertise combined with the ability to communicate effectively with both technical and non-technical stakeholders. The IT Support Specialist at RADAR will partner with IT Engineering Teams and other departments outside of the Customer Support structure to deep-dive and find root causes to common issues affecting our customer or deployment strategies. This person is great at driving tasks, projects and issues to timely resolution, has a versatile background focusing mainly on external customers and teams however also working with internal customers. The candidate will also support RADAR's employee onboarding/off-boarding process. The IT Support Specialist will work with external vendors to ensure Maintenance Dispatches have little impact to no impact to our customers. The appropriate candidate will be someone who thrives in collaborative environments, excels at tackling challenges independently, fosters process improvement and has a solid technical background. This is a hybrid role. In your first 30days, you will: • Review and digest training materials to understand the RADAR business model and our core values, • Dive into videos and seminars to gain a better understanding of RADAR's technology, • Visit RADAR offices to meet with team members and engage in debugging common issues, • Learn about customer support structure, • Learn best practices and ticket-handling processes, • Develop a comprehensive understanding of RADAR support and Helpdesk protocols by reviewing runbooks and how-to guides, • Meet with strategic team members, • Independently provide support to customers through Jira and other ticketing tools, • Communicate with customers to guide them through resolutions, • Collaborate with engineering to escalate issues we are unable to resolve, • Collaborate with your manager to produce reports for customers and internal stakeholders, • Participate in on-call rotation schedule, • Adhere to SLA agreements by responding promptly to customers, • Begin owning dispatch process including scheduling with vendor and customers, • Collaborate with Hardware team to ensure RMA equipment is being received and tested, • Resolve complex problems and troubleshoot by referring to related tickets and documentation, • Successfully resolve complex problems using acquired knowledge, • Efficiently escalate tickets to L2 and L3 tier teams when appropriate, • Collaborate with Customer's Support Team to resolve issues related to their environment, • Successfully use monitoring tools and have a solid understand of appliance logs, • Identify processes that can be automated, • Begin automating processes in Jira to increase efficiency, • You have 3+ years Helpdesk/ Customer Support experience, • You are capable of explaining technical issues to non-technical audiences, • You are able to work independently, • You are able to work in a fast-paced environment while exhibiting a strong attention to detail, • You have experience using service desk management software to track support requests, monitor KPIs, and enhance performance, • You have the ability to evaluate, escalate and drive issues to resolution, • You have previous experience supporting retail customers, • You have strong problem-solving and organizational skills and the ability to think creatively to find solutions to complex issues, • You work well under pressure and manage multiple priorities, • You are flexible and able to work additional hours, as necessary, • You are able to write reports, business correspondence, and procedure manuals, • You have an analytical mindset with the ability to analyze data, identify trends and data-driven solutions, • You have intermediate knowledge of Linux, • You have intermediate Network knowledge, • You have strong verbal and written communication skills, • You have intermediate knowledge of terminal, CMD, SSH and Telnet, • You are able to script using Linux, • You have knowledge of API Integration across business platforms, • You have advanced knowledge of Jira Service Management Desk Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process. CULTURE SNAPSHOT Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

Job DescriptionJob Title: Technology Support Specialist / Helpdesk Analyst Location: New York City, NY Duration: 12+ Months Contract Role Summary: The Technology Support Specialists role is to provide computer and software-based technical support, systems analysis and administration, and information services in a multi-vendor/multi-solution environment. This role is responsible for supporting all client Offices around the globe. Duties include break/fix requests, network infrastructure, information security, procurement, vendor management, VOIP, AV technology and special projects to improve the efficiency of IIE Team Members. Essential Functions Job Duties: Setup, configure, and maintain PC hardware, software, and peripherals (phones, printers, etc.) in a multi-vendor (PC/Mac/Chrome) environment. Assist engineers with providing third level support, troubleshooting network and enterprise related issues. Research and recommend changes, upgrades, and advancements in technologies that support the Helpdesk and business goals. Develop, prepare, test and deploy workstation OS level images. Support and perform workstation and computer moves when required. Assist with ensuring the security of the corporate environment by managing and monitoring access control and anti-virus across different software and hardware packages. Ensure all support requests are well documented in the IT ticketing system, from the creation of the ticket to the successful resolution. Update, maintain and improve upon the IT knowledge base within the ticketing system. Maintain a daily log of work performed and submit reports and other paperwork as required. Assist with the creation and maintenance of processes and procedures for supporting cloud-based applications and platforms such as Office 365, Okta, Box, 8x8, etc. Coordinates all aspects of daily AV operations and service delivery including scheduling and maintaining operational readiness of the AV equipment. Provide level 2 support for Audio/Visual platforms. Interact professionally with clients exhibiting strong customer service skills. Track assets and inventory that has been distributed to end-users and ensure proper levels of inventory are available. Perform IT Procurement duties to include purchases, PO/Invoice, Vouchers, etc. This involves working directly with vendors, monitoring the status of open purchase orders, and resolving issues regarding PO to invoice discrepancies, returns, and quality issues with vendors. Knowledge, skills and abilities here: CompTIA and/or Microsoft certification required, such as A+, Network+, MCP, etc. Extensive experience with PC support, systems administration, inventory management, service desk and a variety of other software platforms Demonstrated experience with AD, O365, Wi-Fi, VoIP, networking fundamentals, video conferencing fundamentals, A/V (sound), and printing Minimum 5 years experience with multi-vendor (PC/Mac/Chrome) PC hardware, peripherals and mobile devices configuration/deployment/support Strong customer service, analytical, and problem-solving skills with the ability to multi-task Best Regards, Lokesh Vanjarapu Sr. Technical Recruiter | 732-515-7098 LinkedIn: linkedin.com/in/lokesh-vanjarapu-6b4649188

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description Our client is looking for a highly responsible professional and technical resource. The ideal candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, upgrades, configurations, assisting with the integrated network and VMware Server Farm (vSphere & Horizon View) hardware. Responsibilities: • Take ownership of users issues reported and see problems through to resolution, • Research, diagnose, troubleshoot and identify solutions to resolve customer issues, • Ensure proper recording and closure of all issues, • Document knowledge in the form of knowledge base tech notes and articles, • Monitor Service Desk for tickets assigned to the queue and process based on priority, • Maintain inventory of all equipment, software and software licenses, • Document internal procedures, • Assist with onboarding of new users, • Utilize and maintain the helpdesk tracking software, • Report issues to the Service Desk for escalation, • Assign users and computers to proper groups in Active Directory, • Perform timely VDI and software upgrades as required, • Proven record of managing time and priorities effectively, • Identify and escalate situations requiring urgent attention, • Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results, • Inform management of recurring problems, • Able to configure VPN and server/client-side hardware and software, • Highly skilled in installing, and troubleshooting computer hardware, and applications., • Well-versed in installing windows, software, applications, antivirus, and patches., • Expert user of Microsoft Office Applications (Word, Excel, and PowerPoint), • Able to configure VPN and server/client-side hardware and software, • Provide Application installation and troubleshooting of VMware suite of products, provisioning servers, desktop delivery control, and virtual desktop images/target devices., • Provides support and assistance to Network & System Engineer(s). Assist in ensuring compliance with security policies and procedures. Responds to escalated requests for technical assistance., • Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software, and the network, • Associate’s or Bachelor’s degree from a four-year college preferred., • 4 or more years of relevant experience., • Strong communication, interpersonal, and analytical skills., • Able to work in a fast paced changing environment., • Experienced in Windows 7/8/10 operating systems., • Ability to follow processes and escalate issues consistently., • Ability to multitask and strong problem resolution skills., • Printers experience and knowledge (Laser, Desktop, Network, etc.,), • Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, PowerPoint, etc.), the Internet browser, websites, and e-mail systems., • Ability and desire to provide excellent service to all internal users., • Bank protocols, policies, and procedures knowledge., • Familiarity with TCP/IP, IPSEC, Linux and networking concepts preferred., • Ability to remain calm and effective in high-pressure situations. · Windows 2008 / 2012 administration experience · Exchange 2010 / 2013 administration experience · Networking including switching and routing · Experienced with VMWare View Company DescriptionThe ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”

Job Description Job Duties: Hands-on hardware troubleshooting Proficient in client / server network application deployment, support, and troubleshooting Active Directory configuration, management, troubleshooting Should be a self starter and get things done with minimal guidance and meet deadlines. Responsible for delivering, setting up, configuring and troubleshooting end-user desktops & laptop computer hardware, software, printers and BYOD devices as needed. Provide day-to-day technical support to end-users via phone, remote access and desk-side support. End user helpdesk support to address all technical issues. Assists end-users with basic computing and telecommunication issues and questions. Ensure all problem tickets are closed within their established guidelines. Perform special projects and miscellaneous duties as requested and as time permits. Requirements: Experience using some type of Remote Desktop Support Tool. Ability to manage time effectively and complete required projects on time. Strong multi-tasking skills, attention to detail. Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience. Understanding of VPNs and Wi-Fi profiles is a plus. Experience with Telecom/VOIP and MS windows image deployment is a plus.

Job Description We've partnered with an established property management company seeking a customer-focused Helpdesk/Systems Analyst to serve as the technical lifeline for their teams nationwide. In this essential support role, you'll be the go-to expert who keeps their operations running smoothly by resolving system issues, training users, and ensuring data accuracy across their ERP platform. What You'll Do • Manage helpdesk tickets and provide technical support to property and corporate teams across multiple locations, • Train new and existing staff on Yardi ERP, Microsoft Office, and third-party software applications, • Process accounts payable transactions, invoices, and internal billing with accuracy and attention to detail, • Collaborate with Accounts Payable and Revenue Control teams to maintain data integrity and reporting standards, • Complete monthly property reviews and GPR journal entries, • Yardi Voyager experience with knowledge of add-on modules (CRMIQ, PayScan, VendorCafé, SiteManager preferred), • Strong technical support background with helpdesk or user support experience, • Microsoft Office proficiency and familiarity with Adobe tools, • Basic accounting knowledge and experience with financial data processing, • Excellent communication skills with ability to train and guide users at all technical levels, • Customer service mindset with professional demeanor and problem-solving approach, • Bachelor's degree in Communications, MIS, Accounting, Marketing, or related field

Job Description Job Summary: The Level 1 Deskside Support Technician will serve as the first point of contact for resolving hardware, software, and network issues. This role involves troubleshooting, configuring, maintaining IT systems, and delivering excellent customer service. Key Responsibilities: • Provide first-level technical support to end-users via phone, email, in-person, and deskside interactions., • Ensure all assigned tickets are resolved within the agreed-upon Service Level Agreements (SLAs) to maintain organizational efficiency and client satisfaction., • Create, manage, and maintain workflows, dashboards, and reports within the ServiceNow platform to improve tracking and visibility of support activities., • Troubleshoot and resolve hardware, software, and network (wired and wireless) connectivity issues, including desktops, laptops, printers, and mobile devices., • Install, configure, and maintain computer systems, operating systems, applications, printers, and other peripherals., • Assist with setting up and maintaining conference room technologies, such as Microsoft Teams and/or Zoom Rooms equipment., • Configure, deploy, and track IT equipment, including workstations and mobile phones, via MDM solutions., • Respond promptly to service tickets and escalate complex issues to higher-level support teams when necessary., • Assist with user account setup and maintenance in Active Directory and other IT systems., • Ensure IT inventory is managed and properly tracked., • Document and track all support requests in the helpdesk ticketing system and update the knowledge base for common issues., • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description Job Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of Microsoft operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Certifications a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR J1kS4NsHyt

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! ABOUT THE JOB RADAR is looking for a highly motivated and technically skilled Deployment Support Associate to join our Customer Support and Operations team. In this role, you'll provide remote technical support during live deployments of RADAR systems to our retail customers and vendor partners. You'll troubleshoot hardware, software, and connectivity issues while ensuring a seamless installation experience. This position is primarily overnight and requires strong problem-solving skills, attention to detail, and the ability to work independently. You'll be on the front lines of our deployment success, helping resolve incidents in real time and improving operational processes as we scale. In your first 30days, you will: • Learn RADAR's mission, technology stack, and core values., • Complete onboarding and security compliance training., • Get familiar with RADAR's deployment process and common support issues., • Review technical documentation, Runbooks, and Zendesk workflows., • Gain hands-on exposure to tools like Zendesk, internal dashboards, and remote troubleshooting methods., • Begin independently handling technical support tickets for deployment-related issues., • Communicate directly with vendor technicians to walk through issue resolution., • Manage escalations from the Deployment Operations team., • Liaise with your manager to generate performance reports for internal stakeholders., • Adhere to SLAs by prioritizing urgent support requests., • Confidently resolve complex technical issues based on accumulated knowledge., • Contribute to improving internal documentation by drafting new Runbooks., • Escalate unresolved cases efficiently to L2/L3 support teams., • Demonstrate working knowledge of our monitoring tools and appliance logs., • You have 2+ years of professional Helpdesk or Technical Support experience, ideally in a customer-facing or field operations environment., • You have strong troubleshooting skills across hardware and software platforms., • Have have experience using ticketing systems and support tools (e.g., Zendesk, ServiceNow)., • You are comfortable working independently on overnight shifts (typically 8 PM to 5 AM PST)., • You are a clear communicator, capable of translating technical issues for non-technical audiences., • You thrive in fast-paced environments with shifting priorities., • You have familiarity with command-line tools (Terminal, SSH, Telnet) and Linux-based systems., • You have the flexibility to work weekends, holidays, or outside standard hours when needed. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process. CULTURE SNAPSHOT Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

Job Description About Clicrite: Founded by high-level engineers, we reshape IT support for small and medium businesses. We move beyond the usual corporate playbook. Our culture is hands-on, collaborative, and built on real problem-solving. At Clicrite, your ideas and contributions matter. You have a voice in shaping not only your career but also our shared future. Why Join Us: * Dynamic Culture: Our core values are our compass - Positive Energy, Honest Communication, Mutual Benefits, User-Centric Focus, and Gap-Filling Initiative. * Impactful Work: Engage in tasks that challenge and fulfill you, driving both client satisfaction and personal growth. * Collaborative Environment: Your insights are not just welcomed, they're essential to our continuous improvement. The Role: As an L2 MSP Helpdesk Technician, you're more than just a technical expert. You're a pivotal force in delivering outstanding service and driving process improvement. Balancing technical prowess with excellent client interaction skills, you'll be at the forefront of managing and escalating complex IT issues, while also being a proactive solution finder. Responsibilities: * Monitor service tickets and respond promptly and appropriately. * Offer remote and on-site support to clients, as needed. * Provide server and network maintenance and support to clients. * Identify, research, and resolve technical problems reported by clients. * Communicate with customers as necessary to gather information and provide updates. * Document all communication and steps taken in the service ticket for future reference. Key Qualifications: * MSP Experience: Minimum one year of L2 experience within an MSP * Technical Skills: Proficiency in server, firewall, and network troubleshooting (Hyper-V, Sonicwall, Cisco, Ubiquiti), Microsoft Server/PC products, O365, and advanced networking principles * Additional Skills: Exceptional time management, communication, and client relationship skills. Experience with PSA/Ticketing systems and a knack for learning and adapting quickly. Preferred Skills: * Certifications: A+ required; Network+, Security+, or Microsoft certifications desirable. * Software Proficiency: Familiarity with ConnectWise Manage, Ninja RMM, and documentation platforms. HR Information Full-time, permanent position Schedule: Monday to Friday, 9 AM to 6 PM Eastern Salary is at least $75,000 In-office role just 40 minutes from Manhattan and close to NYC/NJ. Powered by JazzHR N71DXAsnlm

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Technical Support • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description Perimeterwatch We are an Astoria, Queens based IT & Cyber Security solutions provider looking for an ambitious IT professional with a minimum of 3 years of experience as a network/systems engineer. WE ARE NOT a placement company or a staffing agency. The candidate we are searching for now will be looking to join a growing, team first environment that helps take their employees' IT careers to the next level. The right candidate should be a great communicator with excellent interpersonal, organizational, and documentation skills. They also will be working on a daily basis in the following main categories and should have experience in each: - Project management- Cyber Security (Next Gen Firewalls/UTM, Endpoint Protection et.al) • Virtualization- Storage & Backup- Networks (Routing & Switching)- Server infrastructure, • Supporting end users in a Windows environment. Preferred Skills: (ideal but not required) A foundation of or working knowledge in all the below will make the ideal candidate. - Configuration and management of various Security Technologies (UTM Firewalls/Anti-Malware/MFA/VPN/DLP et.al) • Introductory SIEM usage and analysis, • Analyze & Process data from multiple threat intelligence tools, • Configuration/administration of VMware and or Hyper-V- Configuration/administration of Active Directory, • Configuration/administration of Microsoft Exchange/Office 365, • Configuration/administration of backup systems, • Configuration/administration of Cisco routers and switches, • Working knowledge in network security technologies (Firewalls, anti-virus, etc.), • Knowledge of networking monitoring tools and protocols, • Support of desktops and desktop applications- Implementation and administration of WSUS Although specific certifications are not required, they are a big plus. Including:, • MCSE or MCITP certification, • VMware certification of any kind, • Cisco certifications (CCNA or higher)- Checkpoint, Cisco, Palo Alto or Fortinet Security Certifications About Perimeterwatch Technologies We are looking for ambitious IT Professionals who are seeking a career path in Cyber Security and Cloud Architecture. Perimeterwatch, is a Managed Security Services Provider (MSSP) that specializes in security auditing, security infrastructure design and deployment services, and ongoing management and support of our clients' infrastructure. Furthermore, out of its Data Center Perimeterwatch provides access to its cloud based security services including zero day breach detection, web application firewalls, DDoS defense and enterprise security of cloud based service provider environments (AWS, Azure and Google). We are looking for ambitious IT Professionals who are seeking a career path in Cyber Security and Cloud Architecture. The right candidate should be a great communicator with excellent interpersonal, organizational, and documentation skills. Upon completion of training the selected candidates will work directly with the following: - Cyber Security (Next Gen Firewalls/UTM, Endpoint Protection et.al) - Breach Detection and Intrusion Prevention - Anti-Malware and Ransomware - Virtualization (Citrix, VDI. VMware & Hyper-V) - Storage Area Networks and backup solutions (SANS) - Complex networks (Routing & Switching) - Server infrastructure Company DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job DescriptionOverview Company Overview: Advance your career in security with Allied Universal® Enhanced Protection Services, the global leader in security and threat mitigation. Following the acquisition of MSA Security® in 2021, we became the world's largest non-governmental canine detection company. Specializing in canine explosives and firearm detection, we offer exciting career opportunities for those passionate about canine security. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles such as canine officers, handlers, trainers, veterinary technicians, and kennel managers. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility. Job Description: Job Description Our canine group, under Allied Universal® Enhanced Protection Services, is hiring a SmartTech Technology Specialist. The SmartTech Technology Specialist will handle technical and administrative tasks regarding SmartTech product maintenance. This individual will proactively analyze trends, upgrade software, and troubleshoot internal technical issues. This individual will also perform scheduled/unscheduled system maintenance. He/she will also resolve issues based on his/her extensive product and technology knowledge so that Enhanced Protection Services is able to continue to fulfill its contractual obligations and meet its time deadlines with clients. RESPONSIBILITIES: • Support Emergency Operation Center by screening test calls and other administrative tasks, • Handle incoming helpdesk phone calls and email, ensuring appropriate prioritization and escalation of tasks and courteous, timely, and effective resolution of support issues, • Engage in Level 1 Help Desk support for end users via account support, troubleshooting, and other technical support needs, • Utilize IT ticket system for engaging end user support, ensuring events are recorded succinctly and accurately, • Escalate technical support issues to next support tier, as written in support documentation(s), • Troubleshoot desktop and internal/production server technical issues using personal skills, knowledge base, vendor literature, and communication with other team members, • Troubleshoot/resolve network connectivity and performance issues, • Install and configure Windows client systems (including hardware, software, applications, communications, printers, and peripherals) in a networked environment, • Perform scheduled/unscheduled configuration changes, software and hardware upgrades, and other fixes to remote and/or local machines in order to maintain a safe and secure network to minimize O/S vulnerabilities and virus outbreaks, • Analyze trends and perform research, system monitoring, and test fixes to ensure effective problem resolution, • Provide constant professional and courteous email/phone communication and/or feedback to end-users to understand their requirements and setting the appropriate expectations for completion of tasks, • Perform post-resolution follow-ups to help requests to ensure end-user satisfaction, • Create and maintain documentation for systems and procedures related to primary job responsibilities, including maintaining incident, setup/configuration, and knowledge databases, • Maintain and train others in compliance with company technical standards, • Receive purchased items and RMA defective items, • Perform hardware and software asset tracking, • Lift/transport moderately heavy objects (computers, monitors, etc.), • Perform other related duties as assigned or requested, • High school diploma or equivalent, • Minimum of one (1) year of professional desktop support experience in an Information Technology environment, • Minimum of one (1) year of professional end-user computer phone support, • Strong technical aptitude Windows servers and software, • Thorough understanding of hardware and software configurations, • Exceptional customer service, organization, communication, and interpersonal skills, • Exceptional analytic and problem-solving skills with attention to detail, • Strong technical aptitude of Microsoft Office Suite and other common office applications, • Solid knowledge of various computer and networking components, • Familiarity with local and wide-area networking concepts, • Ability to work collaboratively in a team environment, • Ability to work unsupervised and to multitask, handle frequent interruptions, and prioritize work, • Ability to study existing products, new products, and technologies to advance level of knowledge, • Excellent written and documentation abilities, • Ability to absorb and retain information quickly, • CompTIA A+, SQL knowledge, • Medical, dental, vision, basic life, AD&D, and disability insurance, • 401(k) plan, subject to eligibility requirements, • Paid time off offered at an accrual rate of 4.923 hours bi-weekly, • Eight paid holidays, • Employee Assistance Program If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1451731

Job Description Durst Profile: Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive. Overview: The Senior Information Technology Support Specialist is responsible for configuring, maintaining, and supporting desktops and laptops across the organization. This role requires quick thinking, adaptability, strong interpersonal skills, and the ability to work efficiently in a fast-paced environment. The Senior IT Support Specialist will handle a wide range of technologies and collaborate across departments to resolve incidents, fulfill service requests, and provide advanced technical guidance. Technical support is provided via phone, email, and our ticketing system with solutions communicated in both technical and non-technical terms. Responsibilities: Technical Support & Troubleshooting • Install and support PCs, telephone systems, and peripheral devices (printers, scanners, mobile/smartphones)., • Configure and troubleshoot hardware and software issues across Windows, iOS, and macOS platforms., • Use Helpdesk software (Service Desk Plus) to manage IT assets and service requests., • Resolve complex hardware, software, and network issues., • Troubleshoot LAN access and connectivity issues; escalate when necessary., • Conduct onboarding and training for new users on hardware and software., • Prepare instructional documents / SOP's and videos for IT procedures and applications., • Deliver excellent customer service in person, over the phone, and electronically., • Handle conference room setups, including device connections to screens., • Maintain accurate documentation of technical issues and resolutions., • Attend technical training to stay current with industry trends and technologies. Education & Certifications • Bachelor's degree in Computer Science, Information Technology, or related field preferred., • Strong problem-solving and prioritization skills., • Excellent communication and customer service skills., • Proficiency in Active Directory, Windows OS, Windows Server environments, and Microsoft Office Suite. EEOC Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities. The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment – Notice of Rights (EEO is the Law). We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. 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Job Description JOB SUMMARY: Under the supervision of the Senior System Administrator/IT Support Supervisor, the IT Support Specialist II applies systems analysis techniques and procedures to determine hardware, software, or system functional specifications, and design, document, develop, test, or modify computer systems based on user or business specifications. The IT Support Specialist II also serves as the lead for the setup, configuration, and technical support for desktop computers (physical and virtual), applications, and related technology and ensures proper computer operations for the end user. ESSENTIAL FUNCTIONS: • Design, develop, analyze, and create the virtual desktop infrastructure, including hardware and software components based on end user specifications., • Apply system analysis techniques and procedures to monitor the performance of the VDI environment, identify potential issues and recommend solutions to resolve them., • Identify, develop and implement policies and procedures to ensure the security and reliability of the VDI environment., • Collaborate with cross-functional teams to understand their requirements and ensure that the VDI solutions meet their needs., • Create and maintain technical documentation and training materials., • Stay up-to-date with new technologies and advancements in the VDI field., • Provide and lead general desktop support to end users including questions, problem resolution, and service requests related to all supported hardware and software., • Provide and lead first and second line support to the Funds’ users via telephone, email, and in-person., • Determines and issues priority levels for helpdesk queues in IT Helpdesk ticketing system., • Monitors system alert management system and responds to alerts for hardware and software issues., • Provide excellent customer service, answer Help Desk phone in courteous and professional manner., • Understand and evaluate end-users’ needs, develop creative technical solutions, and know when to escalate a problem., • Document all requests, including the entire problem solving process., • Learn the software and hardware used and supported by the Funds., • Unpack, setup, connect and test new computers, printers and other peripherals in accordance with user specifications., • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in accordance with user specifications., • Disconnect, move, reconnect, and test workstations and printers for move and change requests., • Maintain and manage computer asset inventory, ensuring that all equipment is set up and maintained within required specifications and Funds standards., • Troubleshoot LAN/WAN basic networking issues., • Troubleshoot printers, scanners, and other peripherals issues., • Responsible for setting up audio/visual equipment for presentations in accordance with user specifications., • Facilitate repairs with vendors., • Perform routine maintenance as needed., • Perform other related duties as assigned., • Provide support after hours, on weekends and through on-call rotation. QUALIFICATIONS: • A+ Certification required, Network+, ITIL and Microsoft Professional Certification are pluses., • 3-5 years of experience in VDI, IT Support Level 2 or above technical support, and systems analysis., • Solid background in personal computer hardware repair and/or troubleshooting., • Knowledgeable in computer hardware, operating systems, applications, and networks., • Strong experience with Group Policy Management, MDM, Windows, Windows Server, and Exchange., • Familiar with MS Office, Teams, One Drive, SharePoint Online, and MS Azure., • Familiar with programming languages and/or PowerShell are pluses., • Prior understanding of software deployment, management processes, and/or vendor management are pluses., • Experience with Active Directory configuration, printer server, LAN and WAN networks., • Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution., • Offer exceptional customer service to end users by being highly communicative and responsive., • Must be able to multitask., • Ability to work independently and also as a team member with the IT staff., • Excellent organizational and time management skills., • Flexibility and willingness to adapt to change., • Strong analytical skills to resolve problems, identify and document solutions, • Strong interpersonal communication and relationship-building skills. Education and/or Experience: Associates, Bachelors degree in Computer Science or a related discipline. 3-5 years of experience in VDI, IT Support Level 2 or above technical/systems support. Language Skills: Speak, Read, Write and Understand English. Mathematical Skills: Good Reasoning Ability: High Certificates Licenses, Registrations: None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environments The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Rotational work shift - Depends on business needs

Job Description IT Support Technician Company Overview: At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community. Job Duties and Responsibilities: The IT Support Technician serves as a key resource for employees, providing high-quality technical support and ensuring the functionality and efficiency of our IT systems. In this role, you’ll troubleshoot hardware, software, and network issues while delivering a smooth and reliable digital experience for users across all departments. IT Support Technician Responsibilities: • Provide remote and onsite technical assistance for store and office employees., • Monitor and respond quickly and effectively to requests received through the IT helpdesk., • Exhibit end-to-end ownership and provide pro-active status updates., • Ensure prompt response and escalation for all system outages and issues, providing updates to management and end users., • Document technical problems and their resolutions clearly and accurately., • Manage user accounts and permissions (Active Directory, Office 365)., • Assist with internal IT projects and initiatives., • Set up and configure hardware/software for new hires and resolve equipment issues., • Maintain and track IT inventory., • Provide training to users on new technologies and software., • Work on-call and provide other after-hours support based on demand. Required Qualifications: • 2–4 years of relevant IT support experience., • Experience in administrator level access to windows systems (Active directory; Office 365; Windows 10; Windows Server; Linux Server), • PowerShell scripting knowledge preferred., • Familiarity with Linux systems and basic command line operations., • Familiarity with network hardware and command line operations., • High level of proficiency in Microsoft Office 365 applications, • Strong PC and server hardware troubleshooting skills., • Excellent communication and interpersonal skills; able to explain technical concepts to non-technical users., • Reliable, self-motivated, and enthusiastic about supporting a growing organization.

Job DescriptionWhat you’ll do as Implementation Manager: • Conduct Live Cyber Health implementations - these are a core interaction for our Members outside of our family of apps. Implementing a password manager, hardening an iPhone and other security and privacy-focused service appointments via Zoom. The team will train you on the workflows and mastery will be expected. We believe that preparation is the key to success and expect you to prepare for each implementation ensuring a personalized and smooth member experience. Efficient and thorough follow up with the Member, documenting what was completed and any changes to the workflow (i.e. new settings or other changes) is also expected., • Execute Asynchronous Cyber Health Workflows - In addition to 1:1 time with Members, there are ways to increase Members’ Cyber Health in asynchronous ways. Executing our workflows to blur a home on Google Maps, opting out of marketing databases, leveraging our Monitor program to send custom alerts will all be within scope. As our knowledge base grows and threats evolve, we are never static. We will add new workflows and you will be responsible to execute those new workflows. ‘Cyber Health first’ - you already make decisions with Cyber Health in mind. You think about cyber security, privacy, and digital hygiene as you interact with others and navigate the online world throughout the day. * Startup mentality - Startups are underdogs and being an early employee in a start-up company is hard. Hard work, agility and scrappiness are necessary conditions to achieve the impossible. You are a self-starter and are self-motivated. * Super organized - startups are in constant growth mode, putting out fires left and right. You are detail oriented and can remain organized as a calm in the storm. * Technical support background - You have worked in a technical customer service oriented role where you interacted with your clients as you worked toward issue resolution. Maybe you did that as part of a helpdesk, IT support, or a consumer technology support related position. * Empathy for others - you enjoy resolving technical issues for others and have empathy for people with less technical skills than yourself What we offer * A chance to define Cyber Health for the world and positively impact the cybersecurity, digital privacy and digital hygiene of millions * Proximity to the customer. You are not back office, you are on the front lines delivering Cyber Health to people who need it most * Access to product market fit. We need to hire because we cannot support existing demand. * An opportunity to sharpen your skills alongside a qualified, motivated team * Competitive salary and health benefits * Stock options in a high-growth company consummate with being an early employee