Santa Desk & Line Host/Hostess - Santa's Hideaway Adventure (Seasonal)
27 days ago
Atlantic City
Job Description About the Role Bring the magic of the holiday season to life! As one of our Host/Hostess at Santa’s Hideaway Adventure, you’ll be the cheerful first point of contact for guests arriving. The role requires you to create a warm, festive atmosphere while ensuring that families enjoy a positive and memorable experience Position Responsibilities • Greet guests with a positive, energetic and professional manner., • Book reservations utilizing the company reservation system, • Answer phones according to established standards, • Manage guest flow to minimize wait times and maximize revenue by awareness of business needs/volumes, • Drive positive customer experiences and assist with any guest issues, • Maintain established company and departmental uniform, appearance, and hygiene standards at all times, • Maintain a clean and organized work station at all times, • Complete opening/closing duties as assigned and also completed in an efficient, accurate and timely manner, • Use of radios with headsets and earpieces for communication may be utilized in designated outlets, • Awareness of all activities happening at Ocean, • Knowledge of safety/guest liability procedures for guests and employees, • All other tasks as assigned Essential Functions • Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment, • Must be able to work irregular shift assignments, including days, nights, weekends and holidays.., • Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, answering questions, monitoring the line queue, encourage upsell opportunities, checking out guests etc., • Must be able to stand, sit, bend and twist for an entire shift and be able to move throughout the casino/hotel areas., • Ability to work under pressure in a fast-paced environment with multiple priorities, • A passion for the holiday season and creating memorable experiences, • Availability for evenings, weekends and peak holiday hours, • Dependable, enthusiastic, outgoing, and professional attitude, • Comfortable greeting and working with families and children, • Must have a minimum of six months’ experience as a host/hostess in a high volume and/or kid-friendly environment., • Ability to work in a high pressure environment, • Free meal on shift, • Training & Development, • Free onsite garage parking, • One free photo package per staff member during the season, • Pay Rate: $21.00/per hour