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Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Complex Business Travel Sales Manager is responsible for effectively and proactively identifying, soliciting, and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting, closing, and maximizing performance of assigned accounts/territory to positively impact hotel revenues. Responsibilities: • Proactively drive top line revenue for transient sales segments to include volume transient & consortia for primary hotels through customer acquisition and development strategies and tactics., • Identify and research potential accounts/clients and prospect for new business opportunities, generate leads, and set up meetings/presentations with clients, buyers, influencers, and agencies that will keep the hotels pipeline consistently full of opportunities., • Manage annual account rate negotiations requests for proposal through required RFP platforms., • Maintain and participate in an active sales solicitation program., • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program., • Meet or exceed sales solicitation call goals as assigned by the Director of Sales & Marketing., • Invite clients to the hotel for entertainment, lunches, tours and site inspections as appropriate., • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property., • Initiate and follow up on leads., • Handle inquiries as part of Inquiry Day Program., • Monitor production of all top accounts and evaluate trends within your market., • Meet or exceed set goals., • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)., • Meet and greet onsite contacts and travelers to garner and foster relationships, loyalty, and new opportunities., • Conduct outside sales calls 2-3 days per week, • Entertain clients as appropriate., • Abide by Prime Selling Time (PST)., • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, building accounts, and logging activities., • Assist in the preparation of required reports in a timely manner., • Assist in implementing special promotions relating to direct sales segments, i.e. events, sales blitzes, etc., • Participate in industry trade shows and events which may require out of market travel., • Develop networking opportunities through active participation in community and professional associations, activities and events., • Develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team., • Attend daily Highgate Hotel Business Review (HHBR) meeting., • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations., • Operate the Sales Department within established sales expense budget., • Participate in required M.O.D. and Saturday office coverage as needed and scheduled. Qualifications:, • College course work in related field helpful., • At least 2 years sales experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must be skilled in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Hyatt Regency Times Square is perfectly located in the heart of Times Square excitement, situated directly on Broadway between 48th and 49th Streets. This iconic, ultra-modern, full-service hotel is surrounded by Broadway theaters and close to world-famous shopping and sightseeing. The hotel has 795 modern, newly renovated guestrooms. Overview: The Business Transient Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Responsibilities: • Attend daily Highgate Hotel Business Review (HHBR) meeting., • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations., • Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team., • Meet or exceed set goals., • Operate the Sales Department within established sales expense budget., • Participate in required M.O.D. and Saturday office coverage as scheduled., • Initiate and follow up on leads., • Maintain and participate in an active sales solicitation program., • Monitor production of all top accounts and evaluate trends within your market., • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program., • Meet or exceed sales solicitation call goals as assigned by the Director of Sales., • Invite clients to the hotel for entertainment, lunches, tours and site inspections., • Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc., • Assist in the preparation of required reports in a timely manner., • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)., • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property., • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts., • Meet and greet onsite contacts., • Abide by Prime Selling Time (PST)., • Develop networking opportunities through active participation in community and professional associations, activities and events., • Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up., • Entertain clients., • Handle inquiries as part of Inquiry Day Program. Qualifications:, • College course work in related field helpful., • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must be skilled in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Overview: The Catering Sales Manager is responsible for soliciting new catering accounts, entertaining and sustaining relationships with existing accounts to meet and/or exceed revenue goals. He/she must have a strong knowledge of weddings and understand the importance of prospecting in creating new sales opportunities for the hotel. He/she is also responsible to coordinate and service client functions to ensure customer satisfaction while maintaining profitable operations and high quality products and service levels. Candidates must be comfortable in problem solving with client relationships and event management. Responsibilities: • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention., • Prepare and submit required reports in a timely manner., • Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence., • Know meeting room setups and capabilities., • Know sleeping room configurations and types., • Respond to Catering inquires immediately., • Use the Partnership Agreement to meet client needs., • Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering., • Interact with outside planners, vendors for event setup., • Maintain pricing integrity and propose upscale menus for clients., • Manage existing accounts and follow up with client re-solicitation to capture future business., • Work with other F&B managers and keep them informed of F&B issues as they arise., • Manage the function diary and adjust space in order to ensure maximum potential revenue., • Be visible on the floor and assist staff as needed during functions., • Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.), • Plan and execute holiday and special events in conjunction with the Director of Catering., • Use feedback from client evaluations to improve service and quality., • Participate in required M.O.D. program as scheduled. Qualifications:, • At least 4 years of progressive experience in a hotel or a related field; or a 2year college degree and 3 or more years of related experience; or a 4year college degree and at least 2 year of related experience., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Proficiency in Delphi preferred., • Flexible and long hours sometimes required., • Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Hilton Garden Inn New York Times Square Central is a brand new hotel ideally located on famous 42nd Street, steps from Broadway theaters, Restaurant Row & more. The hotel offers 282 brand-new guestrooms with king or two queen beds plus modern in-room amenities. Overview: The Complex Director of Revenue Management is responsible for identifying and maximizing all potential revenue opportunities for an assigned portfolio of hotels. In today’s lodging environment, understanding channel and yield management is critical for maximizing revenues. This role is responsible for formulating long and short-term Revenue Management strategies and for overseeing their successful execution towards the advancement of RevPAR market share. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within transient and group. One will combine this with catering and space utilization as well as other revenue considerations (i.e.: golf, spa, etc.) in order to determine the appropriate mix of business to achieve revenue potentials every day of every year. Responsibilities: • Establish hotel pricing levels in all segments., • Responsible for the daily room inventory management process and daily pricing process., • Monitor competitor rates, positioning, strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management., • Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency., • Analyze local events and activities and project the effect of opportunities they create., • Understand the macro and micro-economic variables affecting supply and demand in the local marketplace, and use this knowledge to create accurate operational and financial room revenue forecasts., • Perform unconstrained demand analysis to determine optimal business mix., • Responsible for all short and long term forecasts including Weekly Forecasts, 30 60 90 Forecasts, In the month forecasts, and Full year forecasts., • Oversee process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.) presented through the Sales department. Ensure that process enables high speed of response while maximizing profits., • Responsible for the maintenance of any software programs which contribute to the management of rooms revenue, including the CRS, RMS, PMS and Sales & Catering system., • Monitor RevPAR index on STR report and provide critical analysis of performance on weekly and monthly basis., • Prepare annual Rooms revenue budget., • Chair weekly Revenue Strategy meetings in order to formulate and disseminate strategies and tactics. Ensure that prior decisions are re-visited in this forum in order to evaluate their effectiveness and promote learning., • Prepare and present quarterly presentations to ownership., • Ensure all distribution channels have correct content and pricing., • Develop and maintain a close relationship with the market manager of Third Party Intermediaries to maximize the opportunities with these channels., • Develop and maintain relationships with other market Directors of Revenue to create a network of peers in your community, • Coordinate survey activities involving marketing and service opportunities to further enhance revenue potential., • Actively develop all subordinates, ensuring that they have opportunities to grow their Revenue Management and leadership skill base through personal attention, internal/external training and participation in industry events., • Responsible for Internet Marketing such as pay per click campaigns, e-mail blasts, GDS advertising, etc., • Establish and communicate sales strategy for day, week, month and rolling 12 months., • Communicate any strategy changes or update any calendars for the sales team to use., • Analyze prior night successes: Did the hotel sell out? Were the right decisions made for overselling? Address the opportunities in Highgate Hotel Business Review (HHBR) morning meeting., • Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach., • Manage and communicate group cut off dates. Run a group rooms control log (GRC) as well as pick up report from Property Management System (PMS) for 90 days. Verify pick up to actual block, cut off date, and whether or not you should extend, etc., • Update the Daily Market Segment Analysis (DMSA). Ensure accuracy from the daily Flash Report. Review actual performance versus Potential performance., • Complete all required month end reports with detailed analysis. If necessary, complete action plans for the property to follow to create additional production/revenue., • Review Hotelligence reports for trends, booking windows and sources of business as well as rates compared to competition., • Review volume account production with Transient Sales Manager and Director of Sales. Qualifications:, • At least 4 years experience in the Revenue Management field, • Bachelors Degree required., • In-Depth knowledge of all industry reports such as STR, Hotelligence, Market Vision, etc., • Proficient in Microsoft Excel, Word, Power Point, • Ability to work quickly in a high-pressure & high stress environment, • Excellent time management skills, • Exceptional with details and follow up, • Flexible and long hours sometimes required. Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Hyatt Regency Times Square is perfectly located in the heart of Times Square excitement, situated directly on Broadway between 48th and 49th Streets. This iconic, ultra-modern, full-service hotel is surrounded by Broadway theaters and close to world-famous shopping and sightseeing. The hotel has 795 modern, newly renovated guestrooms. Overview: The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Responsibilities: • Meet or exceed set goals., • Operate the Sales Department within established sales expense budget., • Participate in required M.O.D. and Saturday office coverage as scheduled., • Initiate and follow up on leads., • Maintain and participate in an active sales solicitation program., • Monitor production of all top accounts and evaluate trends within your market., • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program., • Meet or exceed sales solicitation call goals as assigned by the Director of Sales., • Invite clients to the hotel for entertainment, lunches, tours and site inspections., • Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc., • Assist in the preparation of required reports in a timely manner., • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)., • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property., • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts., • Meet and greet onsite contacts., • Abide by Prime Selling Time (PST)., • Develop networking opportunities through active participation in community and professional associations, activities and events., • Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up., • Entertain clients., • Handle inquiries as part of Inquiry Day Program. Qualifications:, • College course work in related field helpful., • Experience in Corporate Group Sales, • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must be skilled in Windows, Company approved spreadsheets and word processing., • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

The Beekman The Hotel Manager has overall responsibility for the daily operations of multiple Rooms Division departments within the hotel. This is a developmental position for individuals to gain experience and develop demonstrated competency in all facets of hotel management including Sales and Marketing, Finance, Employee Development and ownership relations. The Hotel Manager is responsible for directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff and insures department’s goals and hotel budgets are being met. Incumbent must utilize available resources to provide excellent guest satisfaction. The Hotel Manager will meet or exceed productivity standards, taking corrective action as needed to ensure standards are maintained. The Hotel Manager works with the General Manager to uphold Hyatt’s unique corporate culture, product and Thompson brand standards. Qualifications Directing Team Members • Review and approve staff schedules taking into consideration expected guest arrivals and departures, occupancy levels, area demands, holiday activities, guest service needs and budgetary guidelines., • Constantly maintain effective training programs ensuring personnel are highly productive., • Ensure that team members have proper appearance and are following all hotel procedures., • Ensure that all employees have the tools necessary to fulfill job expectations and guest needs., • In absence of General Manager, will be responsible for overall operation of the hotel and empowered to make all necessary decisions and actions., • Assume the role of liaison between all departments within the hotel and third-party operators, • Coach and develop the Director of Rooms towards achieving exceptional guest service, Hotel cleanliness and employee satisfaction results. Guest Services • Ensure all guest issues, complaints and requests are proactively and resolved in a manner highly satisfactory to both the guest and the hotel., • Manage responses to 3rd party internet sites such as TripAdvisor, Booking.com…etc., and maintain/enhance the hotel online reputation – all reviews must be responded within 48 hours., • Evaluate and monitor hotel service and product quality and to ensure that systems are implemented that provide for quality at the highest levels., • Ensure that all guests experience a “sense of arrival” and are properly “fare welled.” Support the Rooms Director on trainings aligned with established company benchmarks (HYSAT). Financial Management • Analyze profit and loss statements and cost projection variances., • Constantly monitor expenses in labor, materials and third party agreements to align with budgetary goals and be in direct correlation with occupancy., • Assist all departments with their financial performance. Work with department managers and mentor them to successfully complete their monthly P&L goals., • Assist in the preparation of the annual budget by providing labor, operations and expense costs., • Properly document Employee Development/Payroll transactions as directed for processing by Home Office., • Audit accounting and credit procedures to assure adherence to policy. Facility Management • Conduct a weekly walkthrough of all public spaces and a reasonable representation of guest rooms with Director of Housekeeping and Director of Engineering/Chief Engineer maintaining proper documentation of action items and completion dates. In addition, daily walkthrough to insure proper appearance and safety standards in all public areas., • Ultimately responsible for maintaining the physical assets by being accountable for the Preventive Maintenance Program with the Director of Engineering and Director of Rooms., • Physically inspect all accommodations scheduled for VIP arrivals. Guide and mentor managers to control procurement of materials as determined by Annual Budget and as modified by actual business levels. Safety and Security • Must be fully knowledgeable of and be able to lead any hotel Security or Safety effort up to and including complete evacuation of hotel (fire, earthquake, city-wide emergency)., • Lead in the investigation and resolution of any reported suspicious and/or hazardous conditions with Director of Security. Represent hotel and assist with needs of any government officials or officers., • Foster an environment of clean and safe working conditions., • Attend and where appropriate, lead Property Safety Committee., • Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization., • Promotes organization in industry, manufacturing or trade associations. Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation. • Demonstrated ability to manage operations to ensure Thompson’s unique level of personal customer service. Also detail oriented, organized, efficient and safety minded. Must be committed to high quality standards for production and service, a great team player, customer-service focused and have the ability to effectively manage staff to maintain a high level of morale and productivity., • Bachelor’s degree in Business Management, Hotel Management or other four year or professional degree or equivalent hospitality experience., • Proven experience in directing and motivating a team. Must have a minimum of three years varied management experience in the hotel/resort industry and previous union experience., • Read, write, and verbally communicate effectively and professionally with guests, vendors and across the organization. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism., • Strong skills with yield management, cost controls and the ability to analyze a Profit and Loss Statement. Must have strong working knowledge of accounting systems, Property Management Systems and other business applications. Familiar with OSHA, local Department of Health regulations and relevant current laws governing handling of hazardous substances., • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardizations and resources exist. Must be able to communicate problem resolution in a positive and diplomatic manner to both guests and employees., • Previous proven experience with Employee Development including recruitment, coaching and counseling, performance management, separations, worker’s compensation issues and separation of employment (and where applicable, prior experience working with a Collective Bargaining Agreement)., • Presents oneself with impeccable grooming and appearance standards. Dress compliments individual style in a professional manner., • Forbes standards knowledge preferably with extensive experience in Forbes rated hotels.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: The Harmonie Club is a special oasis in the heart of Manhattan for discerning members to enjoy dining, social events, athletic facilities, diverse programming, and camaraderie. We offer a workspace with complimentary coffee and wifi on weekdays and a historic clubhouse that features a beautiful oak-paneled dining room with gold-leaf ceiling and antique Caldwell chandeliers, timeless ballrooms for special events and corporate gatherings, and a welcoming atmosphere that many members enjoy as their home away from home. Overview: The General Manager is responsible for continually focusing on achieving Harmonie Club's profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the Club. Responsibilities: • Tour the operating departments daily, making adjustments as needed via department heads., • Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts., • Meet all financial review dates and corporate directed programs in a timely fashion., • Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors., • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures., • Develop managers for future advancement through competency training and corporate sponsored training programs., • In conjunction with the Director of Banquets conduct a dailymeeting focusing on the number of prospecting and existing events on the books., • Play a pivotal role in Club Membership efforts., • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance., • Oversee and assist in the Highgate Hotel budget process as required., • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training., • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation., • Inspect the property regularly with both the Director of Operations and Property Engineer., • Ensure complete processing of invoices daily by using the A/P process., • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar., • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers., • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees., • Forecast monthly the Clubs financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast., • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff., • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended., • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps., • Perform any other duties as requested by the Vice President or Regional Director of Operations., • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s., • Meet Members on the property, including meeting contacts and potential members touring the property, to assist in the recruitment effort., • Be in the public areas during peak times, greeting members and offering assistance as needed., • Ensure procedures for handling of the Club's safe specifically with regard to security and monthly safe audits are followed and occur., • Ensure monthly credit meetings are conducted and take an active role in the Club's credit and collection policies., • Complete required corporate training modules, and become certified to train those as required., • Ensure that all scheduled meetings take place on the property. Qualifications: • At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Company Background The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling. The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness. Mission Statement To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home. Our Purpose The Standard’s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways. Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell. To understand why it exists, is to understand that The Standard, is a platform for people to meet, to engage, to learn, to dine, to sleep, to dance, to hideaway, to make believe and to do so whilst being yourself and having fun doing it. We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even if for just a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and at times, never even leave the property. We are unapologetically comfortable with disrupting expectations. It’s WHO WE ARE! #StandardFamily Job Title: Wine Director Department: Food and Beverage Location: The Standard, High Line Reporting to: Director of Food & Beverage Responsible for: All FOH and BOH staff, Sommelier, Wine Stewards Job Overview: The Wine Director is the driving force behind our property’s wine culture, bringing expertise, creativity, and a floor-first approach. This role blends curation, education, and cost control with a heavy presence during peak service periods, ensuring guests and staff alike are immersed in a dynamic and engaging wine experience. While this is a property-wide position, the Grill is the main stage—where strategies are tested, sales are driven, and our wine program takes the spotlight. Main Duties & Responsibilities: Service Leadership • Be highly visible and hands-on during peak service times, engaging with guests, guiding pairings, and driving energy on the floor., • Partner with servers to upsell and maximize wine sales while creating interactive, memorable moments for guests., • Serve as the go-to “wine personality” on property, making wine approachable, fun, and woven into the guest experience. Wine Program & Curation • Curate, maintain, and evolve the property-wide wine list, with an emphasis on The Standard Grill as the flagship program., • Create playful, surprising, and thoughtful selections that reflect the brand’s identity while balancing profitability., • Develop seasonal wine features, pairings, and activations to keep offerings fresh and exciting. Sales Strategy & Education • Build and implement strategies to increase wine sales across all outlets, with Grill as the primary focus., • Lead regular trainings, pre-shifts, and tastings to educate and inspire staff, making them confident wine storytellers., • Design and execute fun, interactive programming (tastings, winemaker events, competitions, etc.) to boost engagement and revenue. Cost Control & Inventory • Partner with the Food & Beverage Cost Controller to monitor, manage, and optimize wine costs., • Maintain accurate inventory, streamline ordering, and minimize variances., • Develop systems for reporting, accountability, and strategic purchasing to ensure margins align with budget targets. Collaboration & Culture • Work closely with the Beverage Director on broader property strategies and activations., • Collaborate with outlet managers and chefs to craft pairings and integrate wine into the culinary narrative., • Foster a culture where wine is part of the fun—approachable, engaging, and profitable. Qualifications • Strong background in wine curation, service, and education, • High level sommelier certification (WSET level 3 or equivalent), • Demonstrated ability to drive sales and control costs in a high-volume environment., • Exceptional floor presence with strong communication and guest-engagement skills., • Experience in developing and executing creative wine programs for multi-outlet operations., • Passion for making wine approachable, fun, and a central part of the dining experience. Success in This Role Looks Like • The Grill consistently outperforms in wine sales while maintaining cost targets., • Team members are confident, educated, and actively selling wine with enthusiasm., • Guests leave remembering not just the meal, but the wine experience., • The wine program evolves seasonally, stays exciting, and reflects The Standard’s playful DNA. Compensation and Benefits: • Pay Rate: $100,000 - $120,000 per year, • Annual Bonus Incentive, • Requirements:, • Wine Sales must increase compared to Prior Year in The Standard Grill, • Wine Sales' portion of the overall Food & Beverage P-Mix must not decrease in The Standard Grill, • Wine Cost may not exceed 27% Quarterly, and must work in tandem as to not skew the overall Beverage Cost above budget each month (in all outlets), • Bonus: 3% of the Net Increase on Wine Sales in The Standard Grill compared to prior year., • Excellent and Affordable Health care coverage, • Life Insurance, Disability Insurance, Pet Insurance, • 160 hours of PTO / year and Company recognized holidays, • Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace, • Employee Meals, Employee Referral Program, Commuter Discounts, • 401k, • Regular fun staff events and celebrations!!!

Job Title: Director, Front Office Department: Front Office Location: The Standard, High Line Reporting to: Rooms Director Job Purpose: The Director of the Front Office manages all aspects of the front office areas which may include, but are not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. The Director also assists the Hotel Manager in any requested tasks. Qualifications and Requirements: Brand Ambassador: Throughout the hotel we actively seek to employ a unique, diverse and thoughtful group of people that are committed to delivering our unconventional brand of hospitality while also growing with us: • They are committed to and fully comprehend the idea of being of service, • They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences, • They are ambitious, vibrant and social/friendly individuals;, • They genuinely embrace diversity in all forms, interested to have people from all race and gender to be their friend, • They encourage genuine relationships with guests that enable them to not only preempt needs but foresee desires, • They have personality and depth, • They have a desire and unyielding appetite for learning & knowledge—being in-the-know with what is happening in the city and around the world, • They are engaging, socially adept and solution-based individuals able to navigate the scene with confidence and ease, • They are able to entertain guests in a compassionate, respectful and meaningful manner, • They are authentically themselves, • They want to play a role in constructing a kinder and better world Essential: • Understanding: Ability to read, comprehend and carry out instructions according to established procedures, • Comprehension: Fluent in the English language, • Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks, • Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per SOP’s, • Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled, • Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations, • Bachelor’s degree in Hotel Management/Business Administration, • At least 5 years of work experience in Front Office/Guest Services Desirable: • Ability to multi-task, prioritize and work in a fast paced environment., • Ability to create, implement and analyze manual and automated reports, • Knowledgeable of all market segments, management strategies and techniques, • Operational knowledge of reservations and national sales process, • Knowledgeable of all corporate department functions, • Ability to develop and deliver effective training, • Comprehensive knowledge of personal computers and various property specific applications Physical: o Frequently standing up behind the desk and front office areas o Carrying or lifting items weighing up to 50 pounds o Handling various objects o Use a keyboard to operate various property management and reservations systems, etc. Main Responsibilities: • Provides an issue free work environment through motivation, support, empowerment and development for all personnel, • Proactively strives to build positive working relationships through teamwork and clear communication, • Ensures that all decisions and resulting actions are aligned with The Standard, High Line’s policy of 100% guest satisfaction producing a high level of service, • Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience, • Approves and facilitates associates 90-day and annual performance reviews., • Assists in continuously evaluating the performance of Front Office staff and takes corrective actions when necessary, • Reviews daily arrivals and ensures all guest preferences and special requests are fulfilled, • Maintains and accounts for assigned cash bank and front office cash record on daily basis documenting as necessary, • Solves, rectifies and mediates guest’s issues, • Corrects billing adjustments when necessary, • Approves / Conducts monthly departmental meetings with Front Desk Managers including preparing the agenda, scheduling and preparing the meeting minutes/follow up, • Implements and monitors the “up-sell” incentive program, • Completes all ordering/purchasing for department in line with checkbook/budget to any variance to budget must be approved by senior management, • Establishes supply par levels and ensures proper supply on hand at all times, • Oversee productivity performance in all Front office areas, flexing labor when necessary, • Approves Front Office schedules as prepared by Front Desk Managers, • Approves hourly line staff 90 day and annual reviews, • Prepares Desk Manager 90 day and annual reviews, • Assists Front Desk Managers as necessary, • Monitors results of arrival and departure audits conducted by Front Desk Managers, • Plans and conducts departmental training, • Reviews and approve coaching / counseling (Disciplinary Action Forms) prepared by front Desk Managers, • Ensures Succession planning for Front Desk Managers, Supervisors and GSA’s, • Ensures daily information has been reviewed with all associates prior to the start of their shift by Front Desk Manager including VIP’s, • Ensures Groups are checked out, balances are paid and guest ledger is current for the day, • Reviews guests’ feedback from all sources and implements plans for improvement, • Resolves / covers any staff shortages that arise on shift and is proactive in resolving any future staffing issues, • Establishes and Maintains Front Office inventory controls as it relates to equipment, supplies and uniforms, • Maintains computer equipment for proper functioning and Resolves/Communicates with IT and PMS Support as required, • Prepares and follows up on incidents and accident reports, • Reviews no-shows and facilitates further action, • Attends Daily Management Action Meetings, • Attends weekly department head meeting, • Communicates with other departments: housekeeping, maintenance, banquets to ensure any outstanding guest issues have been resolved, • Reviews all group arrivals to ensure billing and room type information are correct, • Conducts interviews for front office positions as needed, • Reviews schedules and maintains productivity in line with budget, • Ensures that payroll is updated daily and edits are few as all associates are required to punch in / out, • Facilitates the training and development of all associates, • Assists Hotel Manager with any requested tasks, • Understands The Standard, High Line product and brand identity, and upholds all service procedures and communication standards as outlined by brand Standard Operating Procedures, • Performs daily Guest Service Agent duties during peak periods or as needed, • Have Internal 1 on 1 with each reporting Manager on a bimonthly basis, • Help team understand the need for correct and fair progressive discipline, • 30-60-90 day evaluation needed for all new hires, • Ensure that all rules apply fairly to the Front Office team, • Lead overall quality score and trip advisor score communication, • Develop junior managers with training and development plan, • Performs miscellaneous duties as required Compensation & Benefits • $105k - $115k per year, • Excellent and Affordable Health Care coverage, • Life Insurance, Disability Insurance, Pet Insurance, • 401k with Company match after 1 year, • Up to 104 hours of PTO/56 hours of Sick time a year and company recognized holidays, • Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace, • Employee Meals, Employee Referral Program, Commuter Discounts, • Regular fun staff events and celebrations!

Dir, Catering Job Reference Number: 38607 Employment Type: Full-Time, Onsite Segment: Dining & Events Brand: Constellation Location: New York, New York (US-NY) We are looking to add a skilled, experienced Director of Catering to our Constellation Culinary Group team in New York, NY As a Director of Catering, you will have the opportunity to provide leadership to and direct the development of a corporate dining Catering program. This is a Monday - Friday opportunity in a professional dining setting. Our ideal candidate has experience in a high end, high touch client driven corporate environment. • Providing strategic leadership to the unit team, event planning and execution, and by personally representing the company., • Developing business performance against company sales standards and metrics, including budgeted sales goals, event profitability, guest satisfaction, employee engagement, and safety and sanitation., • Building and maintaining positive relationships with clients and employees., • Ensuring the highest level of integrity and accountability in all business dealings. Must-haves: • At least seven years’ experience in event or catering sales management., • Excellent leadership and analytical skills., • Experience in a high-volume, upscale catering, restaurant, hotel, or resort environment., • Medical (FT Employees), • Dental, • Vision, • Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity, • Discount Program, • Commuter Benefits (Parking and Transit), • EAP, • 401k, • Sick Time, • Holiday Pay (9 paid holidays), • Tuition Reimbursement (FT Employees), • Paid Time Off #boost #indeedelior #LI-MA1 About Constellation: From retail spaces to office buildings, Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality. About Elior North America: Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth. At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments. Disclaimer: This job description can be revised by management as needed.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Food and Beverage Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. Job Summary: The Restaurant Manager will oversee all aspects of restaurant operations, ensuring that every guest enjoys a remarkable dining experience. The RM will be responsible for managing staff, maintaining high standards of food quality and service, and driving profitability. This role requires strong leadership skills, an entrepreneurial mindset, and a passion for hospitality. Key Responsibilities: * Operational Management: * Oversee daily restaurant operations, including front-of-house and back-of-house activities. * Ensure the restaurant meets and exceeds quality, service, and cleanliness standards. * Manage inventory, ordering, and cost control to meet budgetary goals. * Responsible for payroll. * Staff Leadership: * Recruit, train, and develop staff, including servers, bartenders, runners, hosts and all FOH positions. * Create and maintain a positive work environment that encourages team cohesion and professional growth. * Implement performance evaluations and address any staff issues promptly and effectively. * Monitor adherence to SOP’s and training guidelines. * Customer Service: * Ensure high standards of customer service, addressing guest concerns and feedback with professionalism. * Implement strategies to enhance the guest experience and encourage repeat business. * Financial Management: * Work with the Director of F&B to manage the restaurant’s budget, including forecasting and controlling expenses. * Work with the Director of F&B to monitor financial performance, including sales, labor costs, and profitability. * Analyze sales reports and implement strategies to drive revenue growth. * Marketing and Promotion: * Collaborate with the marketing team to develop and execute promotional activities and events. * Build and maintain relationships with local businesses and community organizations to promote the restaurant. * Compliance and Safety: * Ensure compliance with health and safety regulations, food safety standards, and company policies. * Conduct regular inspections and audits to ensure the restaurant operates within legal and company guidelines. Salary : 80k-85k / Annually

UDR, Inc. and its affiliated companies are seeking a Floating Resident Service Specialist to join our teams in NYC. This position will be based at 95 Wall our exclusive apartment community ( 503 homes) located in NYC and float to other communities in the area as needed. Pay Range: $29-$31.25/hour Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day? As a Floating Resident Service Specialist, you ensure our residents are provided a seamless move-in experience and an enhanced lifestyle during their residency. ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a move-in orientation conducted by appointment., 2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues. Onesite Responsibilities 1. Scan all required move-in documents into Onesite., 2. Oversee Pending Tasks. Customer Service Administration 1. Guide walk-in traffic and minimize the wait time., 2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director., 3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines., 4. Organize incoming packages systematically and distribute as needed., 5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met., 6. Utilize CRM to effectively manage resident relations, service requests and resident communications. Property Condition oversight 1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation., 2. Walk through all amenities daily to ensure they are stocked and in good condition., 3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved., 4. Provide superior customer service to internal and external customers. Back-Up coverage 1. Interact with walk-in prospects by showing the property if needed and answering questions about the community., 2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls., 3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director., 4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area., 5. Complete market summary and comp reports as directed., 6. Comply with all Company policies and procedures related to employment., 7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job., 8. Perform Resident Service Manager duties in the absence of the Resident Service Manager., 9. Perform other duties as assigned or as necessary. PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment. Demonstrated knowledge and familiarity with community and rental property operations. Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records. Must be detail orientated. Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills. Ability to meet and deal effectively with clients, associates, and the general public. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates. Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records. TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function. TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work. EDUCATION AND EXPERIENCE: 1. High School Diploma, or equivalent, is required., 2. Associate degree in business administration or equivalent, is preferred., 3. Minimum of two years of office experience is required., 4. Minimum of Two years' experience in residential properties, rental operations, hotel or related business operations is preferred., 5. Must have and maintain a valid driver's license unless otherwise noted. UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the ___ notice from the Department of Labor.

UDR is seeking a Resident Service Specialist to join our team at Columbus Square (710 units) located in New York, NY. GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents' needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service. SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a move-in orientation conducted by appointment., 2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues. Onesite Responsibilities 1. Scan all required move-in documents into Onesite., 2. Oversee Pending Tasks. Customer Service Administration 1. Guide walk-in traffic and minimize the wait time., 2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director., 3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines., 4. Organize incoming packages systematically and distribute as needed., 5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met., 6. Utilize CRM to effectively manage resident relations, service requests and resident communications. Property Condition oversight 1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation., 2. Walk through all amenities daily to ensure they are stocked and in good condition., 3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved., 4. Provide superior customer service to internal and external customers. Back-Up coverage 1. Interact with walk-in prospects by showing the property if needed and answering questions about the community., 2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls., 3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director., 4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area., 5. Complete market summary and comp reports as directed., 6. Comply with all Company policies and procedures related to employment., 7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job., 8. Perform Resident Service Manager duties in the absence of the Resident Service Manager., 9. Perform other duties as assigned or as necessary. PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment. Demonstrated knowledge and familiarity with community and rental property operations. Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records. Must be detail orientated. Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills. Ability to meet and deal effectively with clients, associates, and the general public. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates. Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records. TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function. TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work. EDUCATION AND EXPERIENCE: 1. High School Diploma, or equivalent, is required., 2. Associate degree in business administration or equivalent, is preferred., 3. Minimum of two years of office experience is required., 4. Minimum of Two years' experience in residential properties, rental operations, hotel or related business operations is preferred., 5. Must have and maintain a valid driver's license unless otherwise noted. UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the ___ notice from the Department of Labor.

Job Description Overview Opportunity: Night Manager Supervise and manage hotel departments and oversee hotel operations as directed during night shift. Potential Career Path Director of Front Office – Director of Rooms – Assistant General Manager Essential Job Functions • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests., • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction., • Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments., • Monitor and support the brand loyalty program plus all food and beverage programs., • Conduct walk-throughs of public areas and guest rooms to ensure that cleanliness and maintenance standards are met., • Monitor proper operation of the P.B.X. console and ensure that employees maintain brand’s standard operating procedure in its use., • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance., • Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, and tax., • Oversee and ensure internal audit standards are met., • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues., • Monitor and maintain the front office systems and equipment to ensure optimum performance., • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Associate or Bachelor’s degree preferred., • Previous Front Office experience in a supervisory or management capacity in a mid-scale or luxury property is required., • Customer service and general computer experience required., • Work schedule varies and may include working on holidays, weekends and alternate shifts. People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description Reporting to the Hotel Manager, the Night Hotel Manager’s primary function is to manage the nightly operations of the Hotel. He/she acts as the manager on duty to all Guests and personnel. Furthermore, he/she represents the Hotel Manager during his/her absence overnight. RESPONSIBILITIES: • Provide management cover and operational assistance during the night in the absence of Department Managers in order to ensure seamless delivery of quality service to the standard experienced during the day, • Maintain high standards of personal appearance and grooming, outlined by Fairmont Hotels and Resorts grooming policy, and ensure compliance for all overnight colleagues, • Oversee hotel operations for all operational departments during the overnight, including Front Office, Royal Service, Housekeeping, In-Room-Dining, Culinary, Stewarding, Engineering and Security, • Responsible for the overnight cleaning and maintenance programs, and oversee 3rd party contractors and special projects in collaboration with the Director of Housekeeping, Director of Rooms, Director of Engineering, Director of Food and Beverage., • Perform the duties of the Night Manager two nights per week, and anytime required and carry out the Night Audit function including the provision of systems expertise as laid down by company requirements, • Ensure all internal controls are performed according to company requirements, • Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers, • Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency, • Follow previously determined “on the day” sales strategy in order to achieve maximum optimum rate, • Ensure the security of the hotel, its guests and visitors through regular checks and patrols throughout the night in conjunction with set procedures, • Act as a point of contact for all guests during their stay, • Recruit, train and develop Night Audit colleagues, • Manage staff schedules, wages, contracts and performance, • Effectively implement and deliver service standards in accordance to stipulated SOP’s, • Through delivery of service initiatives, complete guests satisfaction in front office, • Motivate and ensure colleagues of all departments are is fully updated, • Ensure all guests are treated courteously, • Complaints and problems are resolved and requests for special services are carried out, • Preparation of customer bills, • Use of all systems currently used by each section of front office, • Log all absenteeism and employee lateness, • Complete special projects in a timely manner as required by Director of Front Office, Division Heads, Hotel Manager and Managing Director, • At least 4 years prior Management experience in Front Office and/or Housekeeping, • Previous PMS experience and expert Opera skills required, • Computer literate in Microsoft Window applications required, • University/College degree in a related discipline an asset, • Must possess a professional presentation, • Strong interpersonal and problem solving abilities, • Highly responsible & reliable, • Ability to work well under pressure in a fast paced environment, • Ability to work cohesively with fellow colleagues as part of a team, • Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information All your information will be kept confidential according to EEO guidelines.

The Beekman The Hotel Manager has overall responsibility for the daily operations of multiple Rooms Division departments within the hotel. This is a developmental position for individuals to gain experience and develop demonstrated competency in all facets of hotel management including Sales and Marketing, Finance, Employee Development and ownership relations. The Hotel Manager is responsible for directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff and insures department’s goals and hotel budgets are being met. Incumbent must utilize available resources to provide excellent guest satisfaction. The Hotel Manager will meet or exceed productivity standards, taking corrective action as needed to ensure standards are maintained. The Hotel Manager works with the General Manager to uphold Hyatt’s unique corporate culture, product and Thompson brand standards. Qualifications Directing Team Members • Review and approve staff schedules taking into consideration expected guest arrivals and departures, occupancy levels, area demands, holiday activities, guest service needs and budgetary guidelines., • Constantly maintain effective training programs ensuring personnel are highly productive., • Ensure that team members have proper appearance and are following all hotel procedures., • Ensure that all employees have the tools necessary to fulfill job expectations and guest needs., • In absence of General Manager, will be responsible for overall operation of the hotel and empowered to make all necessary decisions and actions., • Assume the role of liaison between all departments within the hotel and third-party operators, • Coach and develop the Director of Rooms towards achieving exceptional guest service, Hotel cleanliness and employee satisfaction results. Guest Services • Ensure all guest issues, complaints and requests are proactively and resolved in a manner highly satisfactory to both the guest and the hotel., • Manage responses to 3rd party internet sites such as TripAdvisor, Booking.com…etc., and maintain/enhance the hotel online reputation – all reviews must be responded within 48 hours., • Evaluate and monitor hotel service and product quality and to ensure that systems are implemented that provide for quality at the highest levels., • Ensure that all guests experience a “sense of arrival” and are properly “fare welled.” Support the Rooms Director on trainings aligned with established company benchmarks (HYSAT). Financial Management • Analyze profit and loss statements and cost projection variances., • Constantly monitor expenses in labor, materials and third party agreements to align with budgetary goals and be in direct correlation with occupancy., • Assist all departments with their financial performance. Work with department managers and mentor them to successfully complete their monthly P&L goals., • Assist in the preparation of the annual budget by providing labor, operations and expense costs., • Properly document Employee Development/Payroll transactions as directed for processing by Home Office., • Audit accounting and credit procedures to assure adherence to policy. Facility Management • Conduct a weekly walkthrough of all public spaces and a reasonable representation of guest rooms with Director of Housekeeping and Director of Engineering/Chief Engineer maintaining proper documentation of action items and completion dates. In addition, daily walkthrough to insure proper appearance and safety standards in all public areas., • Ultimately responsible for maintaining the physical assets by being accountable for the Preventive Maintenance Program with the Director of Engineering and Director of Rooms., • Physically inspect all accommodations scheduled for VIP arrivals. Guide and mentor managers to control procurement of materials as determined by Annual Budget and as modified by actual business levels. Safety and Security • Must be fully knowledgeable of and be able to lead any hotel Security or Safety effort up to and including complete evacuation of hotel (fire, earthquake, city-wide emergency)., • Lead in the investigation and resolution of any reported suspicious and/or hazardous conditions with Director of Security. Represent hotel and assist with needs of any government officials or officers., • Foster an environment of clean and safe working conditions., • Attend and where appropriate, lead Property Safety Committee., • Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization., • Promotes organization in industry, manufacturing or trade associations. Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation. • Demonstrated ability to manage operations to ensure Thompson’s unique level of personal customer service. Also detail oriented, organized, efficient and safety minded. Must be committed to high quality standards for production and service, a great team player, customer-service focused and have the ability to effectively manage staff to maintain a high level of morale and productivity., • Bachelor’s degree in Business Management, Hotel Management or other four year or professional degree or equivalent hospitality experience., • Proven experience in directing and motivating a team. Must have a minimum of three years varied management experience in the hotel/resort industry and previous union experience., • Read, write, and verbally communicate effectively and professionally with guests, vendors and across the organization. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism., • Strong skills with yield management, cost controls and the ability to analyze a Profit and Loss Statement. Must have strong working knowledge of accounting systems, Property Management Systems and other business applications. Familiar with OSHA, local Department of Health regulations and relevant current laws governing handling of hazardous substances., • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardizations and resources exist. Must be able to communicate problem resolution in a positive and diplomatic manner to both guests and employees., • Previous proven experience with Employee Development including recruitment, coaching and counseling, performance management, separations, worker’s compensation issues and separation of employment (and where applicable, prior experience working with a Collective Bargaining Agreement)., • Presents oneself with impeccable grooming and appearance standards. Dress compliments individual style in a professional manner., • Forbes standards knowledge preferably with extensive experience in Forbes rated hotels.

Mcr-Hotels is looking for a Task Force Director of Sales based at 1 World Trade Center in New York City.This role requires extensive travel and is focused on developing sales strategies to maximize hotel revenues and occupancy.Candidates should possess significant sales experience in hospitality, ex

Job Description Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. Your mission: Should you decide to accept it… The Conference Service Manager is a multi-tasking machine with strong community relations and an excellent reputation amongst clients. They also support our hotel family and create an epic experience for our guests. And just to clarify, they still like a good martini. Working with an awesome team and reporting to the Director of Catering, the Conference Service Manager will be responsible for cultivating relationships with internal and external guests. The Nitty-Gritty: What exactly you will be doing... In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests: • As a Conference Service Manager, you will provide the primary support to create the appropriate environment for effective meetings and events, • You will serve as the manager of the customer service process, receiving customer input and responding back with a plan of action, • The Conference Service Manager is the point of contact for all users, coordinating events of all types from start to finish while keeping the customers and operation in mind by maximizing space, • Effectively plans and communicates to all departments the expressed need of the customer, • Works directly with leadership to ensure all catering options/menus are presented to the customer accurately, • Ensures that all appropriate communication for upcoming business is complete and distributed in a timely manner to the management team, • Works closely with the Audio-Visual team to handle room set-ups, A.V. needs, and special requests, • Assists management in analyzing all aspects of the operation and reporting on any aspect that does not seem to be functioning properly, • Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and of course, the sales & marketing and events team, • Ability to break down barriers and resolving potential conflicts swiftly and effortlessly, • Strong communication and presentation skills to all levels of management, • Creativity and innovation are essential!, • Ability to think outside the box and approach all issues with a completely fresh approach, • Ability to anticipate needs and over deliver wherever possible, • Candidates must think on their feet and use their initiative to solve problems and deliver solutions, • Excellent customer relations, communication, presentation and organization skills of utmost importance, • Comply with all safety and health department procedures, as well as all state and federal liquor laws, • Able to change direction and work on multiple project aspects at once, • Enthusiastic, passionate, able to enthuse and motivate others, • Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service Background must-have:, • Current, legal and unrestricted ability to work in the United States, • Candidates must have previous hospitality experience. Hospitality could encompass, hotels, bars, restaurants, nightclubs, and other event spaces, • Minimum 1-2 years of previous sales as well as supervisory experience, • Ability to clearly and pleasantly communicate in English with clients, guests, vendors, teammates/management, in person, in writing and on the telephone, • Proficient in Teams MS Outlook, Word, Excel and PowerPoint

Job Description Edison Hotel, member of Triumph Hotels is seeking for a Housekeeping Manager to join our dynamic team. Reports To: Director of Housekeeping Position Summary: Through alignment of JRK Best practices and standards, the Housekeeping Manager assists in the Housekeeping Operations by responding to all guest and associate issues resulting in "more than expected" guest service and ensuring all procedures are complete as outlined in the Standard Operating Procedures. Major Duties and Responsibilities: • Provides an issue free work environment through motivation, support, empowerment and development for all personnel., • Proactively strives to build positive working relationships through teamwork and clear communication resulting in win/win decisions., • Ensures that all decisions and resulting actions are aligned with the hotel policy of 100% guest satisfaction producing a high level of service., • Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience., • Proactively participates in the comprehensive sales and marketing efforts., • Performs daily Office duties., • Continually seeks to develop housekeeping policies and procedures to improve the current operation., • Assists in the training and development of all housekeeping associates., • Assists in managing preparation of schedules, payroll and workloads for housekeeping staff ensuring maximum efficiency., • Assists the Director of Housekeeping in the daily management of labor expenses., • Inspects all hotel rooms, public areas, VIP rooms and Showrooms daily to ensure that cleanliness meets hotel standards., • Monitors equipment, furniture, room supplies and general appearance of rooms to ensure all is up to hotel standards., • Monitors inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments., • Works with outside suppliers and linen services as needed ensuring orders are issue free and in line with hotel standards., • Receives and confirms deliveries of supplies and services., • Conducts monthly linen inventory ., • Prepares and follows up on incidents and accident reports., • Communicates with other departments: front office, maintenance, banquets to ensure any outstanding guest issues have been resolved., • Monitors guest complaints and takes corrective action when necessary., • Prepares and reviews daily housekeeping reports., • Leads room heavy cleaning maintenance program., • Records work performed by staff and give feedback., • Prepares and conducts 90 day and annual performance reviews., • Assists in continuously evaluating the performance of housekeeping staff and takes corrective actions when necessary., • Assists in Fire Safety Program as required., • Communicates special requests to management and passes on special instructions to the next shift., • Ability to consistently act in accordance with Company's labor relation's philosophy, strategy and procedures as well as the specific policies and procedures as set forth in the various collective bargaining agreements., • Ensures that associates uphold all services, procedures and communication standards as outlined by Standard Operating Procedures., • Administers required associate reference guide practices such as performance and aptitude reviews., • Trains on and executes all applicable Standard Operating Procedures., • Performs miscellaneous duties and assists General Manager, Assistant General Manager as directed. Leadership Skill Requirements: Consistently demonstrates our established Leadership Competencies: • Vision and Strategic Leadership, • Change Leadership, • Customer Satisfaction and Quality Leadership, • Learning and Development Passion, • Teaming, • Communication, • Associate Satisfaction Leadership, • Accountability Technical Skill Requirements: • Ability to create, implement and analyze manual and automated reports., • Comprehensive knowledge of management strategies and techniques., • Comprehensive knowledge of personal computers and various property specific applications, such as Opera, Word, Excel, Outlook., • Knowledgeable of legal and contractual agreements., • Knowledgeable of all corporate department functions., • Ability to develop and deliver effective training. Other Skill Requirements: • Well organized and detail oriented., • Consistently strives for continuous improvement while ensuring a high level of professionalism., • Creative and innovative thinker who can bring thoughts to actions with speed., • Analytical and expedient approach to problem solving which results in a win/win resolution., • Impeccable follow through with high level of personal integrity., • Strong communication, decision-making, organization and leadership skills. Essential: • Proven team leader with a high level of energy and motivation, • Results oriented with an emphasis on both individual and team accountability., • Experienced in managing an organized labor work force., • Previous management experience, • Highly motivated, • Experience working in a unionized environment., • Front Office experience

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. Location Overview The Complex Director of Revenue Management is responsible for identifying and maximizing all potential revenue opportunities for an assigned portfolio of hotels. In today's lodging environment, understanding channel and yield management is critical for maximizing revenues. This role is responsible for formulating long and short-term Revenue Management strategies and for overseeing their successful execution towards the advancement of RevPAR market share. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within transient and group. One will combine this with catering and space utilization as well as other revenue considerations (i.e.: golf, spa, etc.) in order to determine the appropriate mix of business to achieve revenue potentials every day of every year. Responsibilities • Establish hotel pricing levels in all segments., • Responsible for the daily room inventory management process and daily pricing process., • Monitor competitor rates, positioning, strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management., • Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency., • Analyze local events and activities and project the effect of opportunities they create., • Understand the macro and micro-economic variables affecting supply and demand in the local marketplace, and use this knowledge to create accurate operational and financial room revenue forecasts., • Perform unconstrained demand analysis to determine optimal business mix., • Responsible for all short and long term forecasts including Weekly Forecasts, 30 60 90 Forecasts, In the month forecasts, and Full year forecasts., • Oversee process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.) presented through the Sales department. Ensure that process enables high speed of response while maximizing profits., • Responsible for the maintenance of any software programs which contribute to the management of rooms revenue, including the CRS, RMS, PMS and Sales & Catering system., • Monitor RevPAR index on STR report and provide critical analysis of performance on weekly and monthly basis., • Prepare annual Rooms revenue budget., • Chair weekly Revenue Strategy meetings in order to formulate and disseminate strategies and tactics. Ensure that prior decisions are re-visited in this forum in order to evaluate their effectiveness and promote learning., • Prepare and present quarterly presentations to ownership., • Ensure all distribution channels have correct content and pricing., • Develop and maintain a close relationship with the market manager of Third Party Intermediaries to maximize the opportunities with these channels., • Develop and maintain relationships with other market Directors of Revenue to create a network of peers in your community, • Coordinate survey activities involving marketing and service opportunities to further enhance revenue potential., • Actively develop all subordinates, ensuring that they have opportunities to grow their Revenue Management and leadership skill base through personal attention, internal/external training and participation in industry events., • Responsible for Internet Marketing such as pay per click campaigns, e-mail blasts, GDS advertising, etc., • Establish and communicate sales strategy for day, week, month and rolling 12 months., • Communicate any strategy changes or update any calendars for the sales team to use., • Analyze prior night successes: Did the hotel sell out? Were the right decisions made for overselling? Address the opportunities in Highgate Hotel Business Review (HHBR) morning meeting., • Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach., • Manage and communicate group cut off dates. Run a group rooms control log (GRC) as well as pick up report from Property Management System (PMS) for 90 days. Verify pick up to actual block, cut off date, and whether or not you should extend, etc., • Update the Daily Market Segment Analysis (DMSA). Ensure accuracy from the daily Flash Report. Review actual performance versus Potential performance., • Complete all required month end reports with detailed analysis. If necessary, complete action plans for the property to follow to create additional production/revenue., • Review Hotelligence reports for trends, booking windows and sources of business as well as rates compared to competition., • Review volume account production with Transient Sales Manager and Director of Sales. Qualifications, • At least 4 years experience in the Revenue Management field, • Bachelors Degree required., • In-Depth knowledge of all industry reports such as STR, Hotelligence, Market Vision, etc., • Proficient in Microsoft Excel, Word, Power Point, • Ability to work quickly in a high-pressure & high stress environment, • Excellent time management skills, • Exceptional with details and follow up, • Flexible and long hours sometimes required., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

The Director of Sales & Marketing is also responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment. Develops and implements a marketing co

The Director of Sales & Marketing is also responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment. Develops and implements a marketing co

The ideal candidate will have at least 3 years of experience in international sales within a luxury hotel environment and proficiency in English. Mandarin Oriental New York is seeking a Director of International and Diplomatic Sales. This role involves leading the Sales and Marketing team to achieve

The ideal candidate should have full-service hotel sales leadership experience, a proven track record in urban markets, and the ability to shape and execute strategy. Blue Sky Hospitality Solutions is looking for a Director of Sales for the Hyatt Centric Wall Street in New York City. This high-impac

Job DescriptionDescription: Director of Sales & Marketing Hotel Indigo Williamsburg – Brooklyn, NY Managed by StepStone Hospitality Hotel Indigo Williamsburg is seeking a dynamic, results-driven Director of Sales & Marketing to lead the hotel’s overall sales strategy and revenue growth. This role is ideal for an experienced hospitality sales professional with strong leadership, relationship-building, and strategic planning skills. The position focuses primarily on rooms revenue, group sales, and brand marketing initiatives. Key Responsibilities • Proactively solicit new and existing accounts to meet and exceed revenue goals through telephone, email, outside sales calls, virtual and in-person site inspections, and written communication., • Develop and execute strategic sales and marketing plans to maximize transient and group room revenue., • Identify new business opportunities while maintaining and growing existing client relationships., • Collaborate closely with hotel operations, revenue management, and ownership to ensure seamless execution of group business., • Lead, motivate, and oversee the sales team, setting individual goals and ensuring accountability., • Communicate performance results, forecasts, and action plans to ownership and senior leadership., • Quote group rates and manage availability in collaboration with revenue management to ensure optimal pricing strategies., • Drive brand awareness through digital marketing initiatives, social media engagement, and local partnerships., • Represent the hotel through community involvement, networking events, and industry organizations., • Maintain accurate sales activity records in the hotel’s sales and CRM systems., • Utilize hotel systems including Opera PMS and Delphi Advanced., • Work independently while maintaining strong communication across all hotel departments., • Provide weekend coverage as needed to support business demands., • Proven hospitality sales leadership experience, preferably within a lifestyle or boutique hotel environment., • Strong organizational, analytical, and multitasking abilities., • Excellent verbal and written communication skills., • Proficiency in Microsoft Office (Word, Excel, Outlook) and web-based platforms., • Self-motivated, detail-oriented, and results-driven with a high level of professionalism and ethical standards., • Demonstrated ability to build relationships and work collaboratively in a team-oriented environment., • Typical schedule: Monday through Friday, with weekend availability as needed., • Position is on-site at Hotel Indigo Williamsburg, Brooklyn, NY., • Competitive salary, • 401(k) with company match, • Health, Dental, Vision, and Life Insurance, • Paid Time Off & Holiday Pay Requirements:

The Director of Tourism Sales & Partnerships is responsible for driving visitor economy growth in Newark by attracting meetings, group events, sporting events, and general group sales/hotel booking that generate measurable economic impact. Oversee preparation of RFP responses, bid proposals, and sal

Job Description DIRECTOR OF SALES & MARKETING Location: HolidayInn - Times Square 585 8th Ave, New York, NY 10018 JOB SUMMARY Functions as the leader the segmented sales effort (e.g., group, transient, association, corporate, etc.) and is responsible for implementing the segment sales strategy and achieving revenue goals for the hotel. Leads and manages all day-to-day activities related to the sales functions for the hotel with a focus on building long-term, value-based customer relationships that enable the achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. CORE WORK ACTIVITIES • Develops, implements, and sustains aggressive solicitation program focused on increasing business., • Achieves monthly, quarterly, and annual Group & Transient booking goals, • Works with the management team to create and implement a sales plan addressing revenue, customers, and the market for the segments., • Assists with the development and implementation of brand & local promotions, both internal and external., • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals)., • Recommends booking goals for sales team members for properties within area., • Monitors all day-to-day activities of direct reports., • Participates in sales calls with members of the sales team to acquire new business and/or close on business., • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)., • Analyzes market information by using sales systems and implements strategy to achieve financial room and catering goals for each property., • Assists Revenue Management with completing accurate six period projections., • Reviews sales guest satisfaction results to identify areas of improvement., • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations., • Interacts with guests to obtain feedback on product quality and service levels., • Meets with guests during pre-and post-meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction., • Empowers employees to provide excellent customer service., • Observes service behaviors of employees and provides feedback to individuals and/or managers., • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement., • Ensures that a customer recognition program is in effect throughout Sales., • Executes and supports the company’s customer service standards., • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event., • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company., • Gains understanding of each property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event., • Develops and manages relationships with key stakeholders, both internal and external., • Works collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative., • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations., • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO managers and customers., • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation., • Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job., • Utilizes all available on the job training tools for employees., • Strong written and verbal communication skills., • Excellent organizational and problem-solving abilities., • Prior brand experience in IHG highly preferred.

Job Description JOB TITLE: Sales Manager REPORTS TO: Director of Sales and Marketing Purpose for the Position: To increase hotel revenues by meeting with 3rd party planners, trade associations, corporate accounts, individuals or other markets in order to promote the hotel and secure additional sales. Essential Responsibilities: • Provide professional and courteous customer service at all times., • Make personal sales calls., • Implement approved sales plan and action plans as directed., • Develop and search for potential markets for hotel., • Develop, create, and implement innovative Sales and Marketing techniques., • Execute and distribute all in-house advertising and promotional campaigns., • Maintain competitive analysis statistical information., • Maintain current filing system on company accounts and prepare required reports., • Contact in house meeting planners to promote good will and foster additional and repeat business., • Maintain good rapport with local civic groups and associations., • Prepare reports as requested: Sales Call Reports, Internal Sales Report., • In the absence of a Director of Sales, attend and lead Sales and BEO meetings with the team., • Attend weekly staff meetings., • Maintain STS and prepare BEO packets and layouts for the team., • Understand sales principles relating to the product you are selling., • Organize your own activities to make the best use of your time and efforts., • Express yourself well when talking to potential buyers or sellers, to discuss features of the products or services involved and convince the other person of both your knowledge and integrity., • Use arithmetic in computing the cost of sale to customer., • Maintain enthusiasm and interest throughout all conferences with buyers and sellers., • Keep accurate records of contacts, sales, and purchases. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate effectively in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Creating strong with potential clients and the general public. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training should include a significant combination of some college education, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs. Over 2 years experience in sales with some background in convention center operations is desirable.

Job DescriptionCompany Description Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge Job Description The Director of Client Development is responsible for building and leading a comprehensive client strategy that strengthens relationships, drives loyalty, and increases lifetime value across the customer base. This role focuses on cultivating deeper engagement with high-value clients through personalized outreach, strategic programming, and elevated service experiences. The Director will cultivate and oversee the development of clienteling initiatives, loyalty and engagement strategies, and data-driven insights that enable teams across the organization to deliver exceptional and highly personalized customer experiences. Working cross-functionally with marketing, sales, operations, digital, and property teams, this leader ensures that the brand consistently recognizes, understands, and anticipates the needs of its most valued clients. Key Responsibilities Client Strategy & Development * Define and lead the global client development strategy focused on loyalty, retention, and lifetime value. * Identify key client segments and develop targeted engagement strategies for high-value and high-potential customers. * Establish frameworks for building deeper client relationships across all touchpoints. Clienteling & Personalization * Develop and scale clienteling programs that enable teams to deliver personalized outreach and experiences. * Partner with property and commercial teams to elevate recognition of returning and VIP clients. * Create best practices for personalized communication, gifting, and curated experiences. Customer Insights & Segmentation * Leverage CRM and customer data to identify behavioral insights and opportunities for deeper engagement. * Define meaningful client segments and translate insights into actionable strategies. * Monitor trends in luxury consumer behavior and client expectations. Loyalty & Engagement Programs * Develop and manage initiatives that strengthen brand affinity and encourage repeat engagement. * Design programs and experiences that reward loyalty while maintaining the exclusivity of the brand. * Identify opportunities to deepen engagement through curated events, experiences, and partnerships. Cross-Functional Leadership * Partner closely with marketing, digital, operations, and sales teams to ensure consistent client recognition and service excellence. * Align client development initiatives with broader commercial objectives. * Provide guidance and training to internal teams on client engagement and relationship-building practices. Performance & Measurement * Establish KPIs to measure client engagement, retention, and lifetime value. * Monitor program effectiveness and continuously optimize based on performance and feedback. * Deliver insights and reporting that inform broader commercial strategy. Qualifications * 8–12+ years of experience in client development, CRM, loyalty, clienteling, or relationship marketing. * Experience within luxury hospitality, luxury retail, travel, or high-touch service industries strongly preferred. * Demonstrated success building programs that deepen customer relationships and drive repeat engagement * Deep understanding of luxury client expectations and service culture. * Strong experience with CRM systems, customer segmentation, and client data analysis. * Ability to translate insights into meaningful client engagement strategies. * Strong cross-functional leadership and collaboration skills. * Exceptional communication and relationship-building capabilities. * Global experience preferred * Bachelor’s degree in marketing, Business, Hospitality, or related field. Advanced degree is a plus. Additional Information This role may be based in New York, NY. This role offers a base salary range of $140,000-$160,000 plus a comprehensive medical, dental, vision and voluntary benefits, 401k employer match, employer paid life insurance, employee assistance program and a team member hotel stay program. About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus. For more information, please visit Auberge Collection LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Collection LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Collection LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description Why NoMo SoHo, NYC Offering a stylish and modern hospitality experience, NoMo SoHo is a 264-room boutique hotel located in the heart of Manhattan’s SoHo neighborhood. Known for its distinctive design, popular restaurant and bar, 26th floor Penthouse and terrace and unique art-infused meeting spaces, NoMo Soho is a key player in New York’s competitive hotel landscape, attracting a diverse mix of leisure and business travelers from around the world. As the tallest free-standing building in the neighborhood, panoramas of Manhattan come standard with your stay. NoMo SoHo offers an unmatched perspective with 360-degree views of the skyline. This on-site position reports directly to the Director of Sales & Marketing (DOSM), with oversight from hotel General Manager and Crescent corporate marketing partners, while also working closely with Sales, Revenue Management, and Operations to ensure that all commercial initiatives are aligned and impactful. We’re seeking a bold, data-savvy marketing leader who can blend hospitality storytelling with analytical precision to grow market share and attract travelers across every segment. Key Responsibilities Digital Marketing & Content Leadership · Lead execution of the hotel’s organic social media strategy including content planning, scheduling, and publishing · Manage social media engagement and community management to strengthen brand presence · Lead on-property content development including photography and video to support campaigns and storytelling · Execute email marketing initiatives supporting transient, group, and wedding segments · Ensure marketing content reflects brand positioning and supports hotel initiatives Marketing Strategy Execution & Campaign Support · Support activation of the annual marketing plan and campaign initiatives · Monitor competitive activity and market trends to inform marketing execution · Partner with Crescent corporate marketing to align on initiatives and priorities · Maintain marketing calendars and ensure timely execution of campaigns and initiatives Cross-Functional Leadership & Commercial Support · Serve as the primary on-property marketing contact supporting hotel departments · Participate in weekly leadership meetings and commercial discussions · Support Sales, Catering, and Events teams with marketing materials and initiatives · Partner with Operations and Food & Beverage on activations and guest programming · Provide marketing perspective to support hotel initiatives and experiences Partnerships & Lifestyle Marketing · Identify and support influencer partnerships and collaborations · Assist in development of local brand partnerships and community relationships · Coordinate with tourism organizations and local marketing partners · Support initiatives that strengthen the hotel’s presence within the SoHo community Brand Management & Creative Oversight · Maintain brand standards across marketing materials and guest touchpoints · Oversee development and organization of marketing collateral and presentations · Support management of photography and video asset libraries · Ensure consistency in storytelling across marketing channels Reporting, Budget Coordination & Administration · Support development of marketing performance reports and insights · Assist with budget tracking, invoice management, and vendor coordination · Maintain organization of marketing projects and timelines · Support operational processes that ensure successful execution of marketing initiatives Collaboration & Communication · Act as a key liaison between hotel departments and corporate marketing · Work cross-functionally with Sales, Revenue, Operations, and Food & Beverage teams · Support communication of marketing initiatives and priorities internally · Partner with agency and vendor partners to support marketing execution What We’re Looking For · Prior experience in hospitality, lifestyle, or brand marketing environments preferred · Strong organizational and project management skills · Ability to manage multiple priorities in a fast-paced environment · Strong communication and collaboration skills · Creative mindset with attention to detail · Experience supporting social media and content execution · Ability to balance creative execution with operational priorities Role Impact This role is critical to ensuring the successful execution of NoMo SoHo’s marketing initiatives and brand presence. The Marketing Manager helps connect strategy to execution by supporting hotel initiatives, maintaining strong brand storytelling, and ensuring marketing efforts are delivered consistently and effectively. The pay range for this role is $75,000 - $85,000 per year.

Job DescriptionDescriptionBy applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities • Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager., • Follows established sales techniques and recognizes appropriate opportunities to upsell tours or sell additional tour products., • Regularly participates in tours and training to gain a complete knowledge of all tour programs, sales techniques, and policies., • Consistently and promptly attends Tour Office hours and is familiar with documented booking closing times per Hotel Policies and Procedures., • Carefully monitors the status of tours returning to the ship and immediately notifies the Shore Excursion Manager, Bridge, Guest Services Director, and Food & Beverage department of all delayed tours whenever necessary., • Ensures tours are dispatched efficiently from designated lounges; properly sets up and organizes lounges prior to tour meeting times, • Minimum 1 year experience in Shore Excursion operations with a land-based resort or tour company preferably in an international environment. Prior tour staff or shipboard onboard revenue experience preferred., • Minimum 1 year sales experience in a related field. Ability to conduct financial transactions quickly and accurately., • Extensive knowledge of Microsoft Products, Point of Sales Systems, Database, and Mobile Devices., • Fluent English language skills, both verbal and written., • Knowledge of Japanse language., • Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our passengers., • Commitment to continuously display and deliver genuine care to our passengers and staff and surprise and delight passengers throughout their cruise experience., • Motivation to excel in all aspects of job duties and responsibilities. Personable communicator with outstanding social skills and a warm, friendly, and caring personality., • Willingness to embrace all Company values and Service Credo and lead by example. Ability to adapt and adjust to a variety of circumstances. BenefitsPrincess Cruises offers many benefits. This position is afforded comfortable, shared cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Job DescriptionDescriptionBy applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities • Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager., • Follows established sales techniques and recognizes appropriate opportunities to upsell tours or sell additional tour products., • Regularly participates in tours and training to gain a complete knowledge of all tour programs, sales techniques, and policies., • Consistently and promptly attends Tour Office hours and is familiar with documented booking closing times per Hotel Policies and Procedures., • Carefully monitors the status of tours returning to the ship and immediately notifies the Shore Excursion Manager, Bridge, Guest Services Director, and Food & Beverage department of all delayed tours whenever necessary., • Ensures tours are dispatched efficiently from designated lounges; properly sets up and organizes lounges prior to tour meeting times, • Minimum of 1 year of experience in Shore Excursion operations with a land-based resort or tour operator, preferably in an international environment. Prior experience in onboard revenue roles or as tour staff on cruise ships is a strong asset., • At least 1 year of relevant sales experience. Must be capable of processing financial transactions efficiently and accurately., • Solid knowledge of Microsoft Office applications, Point of Sale (POS) systems, databases, and mobile devices., • Fluency in both English and Japanese is required, with strong verbal and written communication skills in both languages., • Deep understanding of customer service principles, with a strong commitment to delivering exceptional guest experiences. A passion for creating memorable moments and exceeding guest expectations throughout their journey., • Self-motivated and enthusiastic, with a drive to excel in all responsibilities. Must be a personable communicator with excellent social skills and a warm, friendly, and caring demeanor., • Demonstrated commitment to upholding the company’s values and Service Credo. Must lead by example, and be adaptable and resilient in a fast-paced, ever-changing environment Job BenefitsEmbark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy: • A competitive salary package., • Your comfortable double cabin - your space to relax and recharge., • Company-paid travel to and from the ship, so you can focus on the journey ahead., • Access to exclusive areas and benefits onboard (depending on the rank and occupational group)., • A vibrant recreation and welfare program designed to support your well-being and work-life balance., • Access to exceptional learning and development opportunities to grow your skills and advance your career., • The chance to travel the world, exploring exciting destinations while doing what you love., • A welcoming, inclusive, and dynamic work environment where your contributions are valued.Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleCanary Technologies is transforming how hotels operate and how guests experience their stay. As a Director of Product, you will set a compelling multi‑year vision and turn bold ideas into durable outcomes for customers and the business. You’ll operate at the intersection of strategy and execution by creating clarity from ambiguity, rallying cross‑functional teams, and holding a high bar for product craft and reliability. You treat your portfolio like a business: own the KPIs, make focused bets, and iterate quickly based on what the data and customer truth reveal. If you love raising the bar, inspiring teams, and shipping work that changes trajectories, this role is for you.Responsibilities • Set a multi‑year product vision and translate it into clear strategies, multi‑quarter roadmaps, and measurable outcomes. Hold yourself and the team accountable to business KPIs., • Operate with a CEO mindset for your portfolio: know the numbers cold, make focused bets, and pivot quickly based on customer truth and data., • Drive end‑to‑end execution across multiple streams of work. Create clarity from ambiguity, sequence milestones, manage risks, and remove blockers to deliver reliably., • Raise the bar for product craft and reliability. Establish quality standards, review work rigorously, and ensure we ship intuitive, durable solutions that scale., • Lead customer‑backwards discovery. Pair qualitative insights with quantitative analysis to identify the highest‑leverage problems and validate solutions., • Build and lead a small team of Product Managers. Coach for outcomes, provide clear expectations, and develop talent through feedback, modeling, and opportunity., • Influence broadly without relying on authority. Align executives and cross‑functional leaders through clear narratives, crisp decision docs, and transparent tradeoffs., • Partner deeply with Engineering and Design to balance speed, scope, and technical integrity. Make pragmatic decisions that protect long‑term velocity., • Orchestrate go‑to‑market with Sales, Marketing, and Customer Success. Define positioning, enablement, rollout plans, and feedback loops to drive adoption., • Institute operating rhythms that reinforce learning: post‑launch reviews, experiment cadences, KPI health checks, and decision logs., • Manage a portfolio of bets. Allocate resources, sunset low‑ROI work, and double down where impact is greatest., • Model Canary’s operating principles: bias for action, bold choices, customer truth, rally and inspire, learn and adapt. Reinforce these behaviors across the team.Qualifications, • 8+ years in product management with 2+ years managing PMs, ideally in B2B SaaS., • Track record of shipping successful products from 0 to 1 and at scale, with clear business and user impact., • Strong product judgment, customer empathy, and the ability to simplify complex problem spaces., • Comfortable operating in a fast-paced, high-growth environment with evolving priorities., • Excellent written and verbal communication skills and cross-functional leadership.

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the Role As the Director of Product for Payments, you will own the product vision and execution for Canary's payments platform. You'll operate at the intersection of fintech and hospitality, partnering with payment processors, managing PCI compliance, and delivering secure, frictionless payment experiences across mobile check-in, kiosks, sales and catering workflows, and international markets. If you thrive in a high-stakes environment and love direct P&L ownership of a critical area, this role is for you.Responsibilities • Own the end-to-end payments product strategy across the company. Define the multi-year vision that enables Canary to dramatically expand its Payments business., • Expand payment processor integrations to unblock Sales and Activation globally. Prioritize integrations based on addressable market, enterprise deal requirements, and international needs., • Build and scale payments infrastructure as a platform. Deliver capabilities like card-on-file, tokenization, fraud detection, chargeback prevention, surcharging, currency exchange, and reporting that all application teams can leverage., • Coach for outcomes, build payments domain expertise, and develop technical product leaders., • Orchestrate complex go-to-market motions with Sales, Partnerships, and Marketing. Structure payment processor agreements, enable the sales team on payment capabilities, and close enterprise deals where payments are a gating requirement., • Operate in a fast-paced, high-accountability environment. Make pragmatic build vs. buy decisions, ship MVPs to validate hypotheses, and iterate based on customer feedback and payment data.Qualifications, • 6+ years in product management, including at least 3+ years in payments., • Deep understanding of payment processing ecosystems: acquirers, processors, gateways, tokenization, PCI compliance, interchange economics, and payment methods (cards, ACH, wallets, bank transfers)., • Track record of building and scaling payment products from 0 to 1 and at scale, with measurable business impact (TPV, revenue, margin improvement)., • Experience navigating regulated environments and complex technical integrations with payment processors and PSPs., • Strong product judgment for balancing security, compliance, user experience, and commercial outcomes in payment flows., • Proven ability to drive enterprise deals where payments are a critical component. Experience with Vertical B2B SaaS is a strong plus., • Technical fluency to partner with Engineering on payments infrastructure, API design, event-driven architectures, and fault-tolerant systems., • Comfortable operating in a fast-paced, high-growth environment with evolving priorities and competing stakeholder needs.

Job DescriptionDescription: Job Title: Director of Event Sales – The Ritz-Carlton NoMad, NYC Location: New York, NY Reports To: Sr. Director of Operations, NoMad Department: Operations Employment Type: Salaried, Exempt Salary - $125k - 150kyr plus commission Position Summary The Director of Event Sales – Ritz-Carlton NoMad is a senior strategic sales leader responsible for driving event-related revenue and client relationships for José Andrés Group (JAG) venues within Ritz-Carlton NoMad. This leader will ensure outstanding event sales performance, foster strong client partnerships, and execute high-visibility events that align with JAG’s brand as well as the Ritz-Carlton’s standard of refined luxury hospitality. Key Responsibilities Sales Strategy & Revenue Growth • Develop and execute an event sales strategy that targets weddings, social events, corporate functions, and private dining for JAG venues at Ritz-Carlton NoMad., • Collaborate with JAG and hotel leadership to set annual event sales goals and monitor performance., • Identify and cultivate new business opportunities, including corporate accounts, third-party planners, luxury social clients, and partnerships., • Serve as the lead sales contact for event clients, guiding them through the planning process from inquiry through execution, and ensuring exceptional service., • Build and nurture long-term relationships with clients, planners, agencies, and luxury hospitality partners., • Anticipate client needs and provide proactive consultative selling, matching event design and catering solutions to client objectives., • Coordinate with Culinary, Events Operations, Banquets, Marketing, and Hotel Sales teams to ensure seamless planning, execution, and on-site delivery of events., • Serve as a liaison between client and operational teams to ensure logistics, menus, staffing, and service standards are clearly communicated and executed., • Attend and oversee event rehearsals, set-up, and on-the-day execution to ensure quality, service standards, and client satisfaction., • Monitor event timelines, manage last-minute adjustments, and resolve client or operational issues proactively., • Develop event forecasts, pricing strategies, and revenue projections in alignment with annual targets., • Monitor event budgets, expenses, and vendor contracts, ensuring profitability and cost controls., • Lead and mentor the event sales team, setting goals, performance standards, and development plans., • Provide coaching, training, and feedback to ensure strong client service, sales conversion, and negotiation skills within the team., • Build a talent pipeline for event sales and planner roles and assist with recruiting and hiring as needed., • Support administrative responsibilities including performance reviews, scheduling, and resource planning. Requirements: Required Qualifications • 7–10 years of sales leadership or event sales experience in luxury hospitality, hotels, or fine dining—ideally in New York City., • Proven track record driving event sales, revenue growth, and large-scale event bookings in a luxury environment., • Solid understanding of event planning, catering logistics, and client relationship management., • Experience negotiating event contracts, managing deposits, and building event proposals., • Excellent communication, presentation, and consultative sales skills., • Skilled in cross-functional collaboration and detailed event execution oversight., • Proficiency with event sales and CRM systems, catering software, and Google Workspace., • Ability to walk and stand for extended periods (up to 8 hours) during event setup and execution., • Occasional lifting of materials and event-related items—up to 15 lbs regularly, 30 lbs occasionally., • Comfortable working in a fast-paced event environment with multiple deadlines and shifting priorities., • Availability to work evenings, weekends, holidays, and on-site during client events., • Competitive Base Salary & Performance-Based Incentives, • Comprehensive Health & Wellness Benefits, • Employee Discounts and Preferred Access to JAG and Ritz-Carlton Services, • Retirement Savings Plans

Job Description Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. Your mission: Should you choose to accept it… The Director of Finance is responsible for providing consistent leadership in the financial area of the hotel by supplying management with guidance and training. He/she is also responsible for focusing on the profitability of the business, maintaining accurate and timely financial reporting, ensuring acceptable levels on internal control, ensuring compliance with all federal, state, and local regulations, and safeguarding owners/investors assets. The ideal candidate will be a team builder and coach, a cultural ambassador and adept at shifting between financial strategy and tactics. They will also naturally thrive in agile environments and have an innate passion for finding patterns that emerge from analytics. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience towards your teammates, customers (external and internal), vendors, etc.! The Nitty-Gritty: What exactly you will be doing… In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests: Strategic • Communication is a key ingredient to success in this position!, • Work collaboratively with the General Manager, Corporate Director of Finance and other Operational Leaders to determine opportunities to fine tune processes that will drive both short-term and long-term profitability for the hotel., • Analyze financial variances and operational trends as a result of this evaluation and ensure that financial statements are accurate and timely in conjunction with Virgin Hotels standards and procedures., • Continually assess purchasing opportunities across the hotel to optimize spend., • Build and maintain professional relationship with and act as a strategic business partner to hotel ownership and/or Asset Manager. Tactical • Compile, maintain and review financial reports for the property on a daily, weekly, monthly and annual basis, including but not limited to daily labor and revenue reporting, checkbooks, monthly financial operating statements, cash flow reports, monthly and weekly forecasts, balance sheet reconciliations and capital budget expenditures., • Support, train and coach on-site accounting teams to ensure accurate and timely preparation of financial statements, accounts reconciliations, forecast and budgets in compliance with HMA obligations., • Alert the Corporate Director of Finance and/or VP, Finance Operations, as deemed necessary on significant variances from budget, forecast and internal control standards., • Partner with the General Manager and Property Leadership Team to ensure forecasting processes are optimized and that the property is achieving forecasting accuracy targets and optimal flow through., • Proactively compile and understand cash flow forecasts to ensure compliance with debt and lease requirements, sales & use tax payments, real estate tax and other obligations as well as monitor working capital positions on a daily basis., • Ensure hotels’ compliance on all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes. Provide assistance to management in enforcing compliance on all these items., • Lead/participate in on-boarding and training for new managers at the hotel., • Develop and monitor internal controls to safeguard hotel assets as measured by internal and external audits. Maintain adequate internal control over revenues, expenses, assets and liabilities of the hotel and ensure accounts are maintained according to GAAP and Uniform System of Accounts., • Work with General Manager and People Director to monitor existing talent and implement succession planning within the hotel accounting team as applicable to help sustain our future pipeline., • Ability to influence all levels of the organization with your presence and business acumen., • Strong knowledge and ability reading, analyzing, and understanding financial statements, loan documents, lease agreements and contracts., • Prior oversight of accounting teams., • Ability to manage internal teammates at all levels of the organization., • Proactive, independent, forward-thinking, trustworthy, and hands-on finance executive., • A dynamic team player who is a quick study and can think creatively and effectively challenging existing practices., • Strong written and oral communication skills., • Strong organizational and project management skills., • Approach all encounters with guests and teammates in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Virgin Hotels standards, as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag when working – in other words – be good-looking!, • Comply at all times with Virgin Hotels’ standards and regulations to encourage safe and efficient hotel operations., • Be nice to each other and maintain a warm and friendly demeanor at all times., • Teammates must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow teammates., • Maximize efforts towards productivity, identify problem areas and assist in finding and implementing their solutions., • Effectively manage and communicate cash flow related issues. This includes the accurate and timely preparation of cash flow statements, management of receivables, payables, cash balances, control mechanisms and timely deposits of all funds., • Monitor hotel revenues and expenses and ensure the accurate recording in accordance with Virgin Hotels’ established guidelines. Investigate and critique variances to budget or to prior year and offer practical improvement methodologies to management., • Monitor the capital planning process by assisting management with the calculation of return on capital improvements, gathering support and monitoring the bid process, and ensuring proper upkeep of the property by evaluating scope of work and specifications., • Ensure hotels’ compliance on all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes. Provide assistance to management in enforcing compliance on all these items., • Analyze financial data and operations in order to assist and advise management in maintaining the hotels’ financial objectives., • Hire, train, supervise and develop staff, including coaching, counseling and discipline., • Maintain compliance with Virgin Hotels’ standards and regulations to ensure safe and efficient operation of the hotel., • Ensure the proper utilization, maintenance and periodic upgrades of all EDP equipment., • Directs or prepares all financial reports in accordance with Virgin Hotels’ requirements meeting various due dates and deadlines., • Conduct and/or attend and contribute to periodic meetings to maintain favorable working relationship among team members and promote maximum morale, productivity and efficiency (Executive Committee, Sales & Service, Credit, etc.) You got skills? If you are able to perform the following, then you have come to the right place… • There will be days where long hours are required., • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must routinely meet deadlines., • Must be able to multi task., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need., • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Must be able to prioritize departmental functions in order to meet due dates and deadlines. Background must-have: • Current, legal and unrestricted ability to work in the United States, • A minimum of 6 years of related progressive experience in hotel Accounting or related field is required, • An Accounting/Finance degree and a minimum of 6 years of related progressive experience.

Job Description Overview Opportunity: Director of Sales | Luxury & Lifestyle New Opening HHM Hotels is seeking a dynamic and strategic Director of Sales for our highly anticipated lifestyle hotel currently under development in the heart of Manhattan. As a key leader for this premier New York property, you will spearhead the pre-opening sales strategy and launch phases. You will be responsible for developing and executing a sophisticated sales and marketing plan that establishes a dominant presence in the competitive NYC landscape, maximizing revenue through direct sales, e-commerce, and high-profile community partnerships. Your Growth Path Area Director of Sales – Regional Director of Sales Your Focus • Strategic Launch: Lead the pre-opening sales efforts by developing comprehensive strategic plans that incorporate all business segments and align with the hotel’s lifestyle positioning., • Revenue Generation: Achieve annual hotel revenue goals by identifying customer business requirements and crafting tailored offers that increase market share., • Relationship Management: Build and maintain high-level relationships with key accounts and community partners to drive customer satisfaction and long-term loyalty., • Leadership: Interview, select, and mentor a high-performing sales team, modeling professional selling techniques and fostering a commitment to HHM core values., • Market Analysis: Use internal and external data to monitor objectives, identify sales trends, and take proactive action to correct any shortfalls against the marketing plan. Your Background and Skills • Four-year college degree required; advanced coursework in business, marketing, or communications is a plus., • Proven sales leadership experience in a lifestyle hotel or comparable high-end NYC property., • Experience in hotel pre-opening and launch phases is highly preferred., • Public relations and community marketing experience required., • Proficiency in Excel, Word, sales software, and access database tools., • Strong presentation skills and the ability to negotiate complex terms that satisfy both internal and external requirements. HHM Benefits and Perks • Medical, Dental, and Vision Health Insurance., • Paid Time Off and 401k Company Match., • Free Basic Life Insurance., • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts and Technology Reimbursements., • Commuter Transit and Commuter Parking Benefits., • Employee Assistance and Wellness Program., • Educational and Professional Development., • Referral Bonus Program and Quarterly Bonuses and Incentives. Work Environment and Context • Requires sitting for extended periods and using hands/fingers to operate a keyboard., • Involves bending, reaching, and lifting up to 10 pounds., • Moderate local travel required to conduct outside calls, promote the hotel, and review competition. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Tucked away at 9 Crosby, NoMo is a hidden gem just steps from the excitement that the streets of New York have to offer. Inspired by the neighborhood, NoMo represents an intrigue for the nostalgic + modern. Our building is a curated collection of vintage and contemporary art, illustrating the eclectic mix of those who made SoHo what it is today. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We are committed to providing you with: • Competitive salary, • An exceptional benefit plan for eligible associates & your family members, • 401K matching program for eligible associates, • Flexible scheduling to allow you to focus on what is important to you, • Discounts with our Crescent managed properties in North America for you & your family membersPosition SummarySupervises daily rooms operations (front desk, housekeeping, bell/concierge) to deliver efficient service, maintain room readiness, and ensure high guest satisfaction. Reports to the Rooms/Hotel Director and implements departmental standards, procedures, and initiatives.Key Responsibilities, • Daily Operations, • Oversee front desk, housekeeping, and bell staff shifts; ensure smooth check-ins/outs, timely room turns, accurate arrivals/departures and lost-and-found handling., • Monitor room status, assignment accuracy, and maintenance requests; escalate issues to engineering or management as needed., • Ensure compliance with brand/property standards, health & safety, and SOPs.Guest Service - Handle guest inquiries, service recovery, and escalated complaints promptly and professionally. - Coach staff on service standards and visible guest engagement; conduct regular rounding in rooms areas. - Review guest feedback (surveys, reviews) and coordinate corrective actions with relevant teams.Staff Leadership & Development - Schedule, supervise and evaluate front-line supervisors and associates; provide on-the-job training and performance feedback. - Assist with hiring, onboarding and cross-training to maintain adequate coverage and service continuity. - Hold daily/weekly briefings to communicate priorities and performance expectations.Revenue & Operational Controls (Support Role) - Execute rate/room assignment directives from management to maximize occupancy and guest satisfaction. - Monitor daily labor deployment and controllable expenses; report variances to the Rooms/Hotel Director. - Maintain accurate records for room inventory, no-shows, and billing issues; assist with audit and cash-handling controls.Reporting & Administrative Tasks - Prepare and submit daily/weekly operational reports (occupancy, ADR variances, housekeeping status) to the Rooms/Hotel Director. - Maintain shift logs, incident reports and training documentation. - Ensure accurate PMS entries and coordination with reservations, sales and F&B as required.Performance Expectations- Maintain high guest satisfaction scores for rooms-related metrics.- Keep room readiness and cleanliness targets on track.- Control labor and operational costs through effective scheduling and oversight (as directed).- Promote a positive, team-oriented work environment and ensure adherence to policies and safety procedures. Qualifications & Skills • Experience: 3–5 years in hotel operations with 1–2 years in an assistant manager role or manager role within rooms division., • Education: Associate degree or bachelor's in hospitality management, Business, or related field preferred; equivalent hotel experience acceptable., • Technical: Proficient with Property Management Systems (e.g., Opera Cloud GXP, Profit-Sword, Medallia, UKG), Microsoft Office and common hotel reporting tools; comfortable learning property-specific systems., • Skills: Strong customer-service orientation, conflict resolution, staff coaching, time management, and attention to detail. For applicants in NYC, the anticipated compensation range is $75,000 to $80,000 annually, depending on factors such as experience, education, and work location. Crescent Hotels & Resorts is a multi-state employer, and salary ranges may vary for positions in other states.

Job Description The NoMo SoHo is seeking an experienced Sales Manager. Under new ownership and slated for renovation in 2027, this is a fantastic opportunity to reestablish reputation and set a new course for NoMo SoHo. The Sales Manager will support the business plan with effective strategies through direct sales, digital marketing and revenue management. This person will ensure effective internal and external communications with clients, potential customers, and ownership. Why NoMo SoHo, NYC Offering a stylish and modern hospitality experience, NoMo SoHo is a 264-room boutique hotel located in the heart of Manhattan’s SoHo neighborhood. Known for its distinctive design, popular restaurant and bar, 26th floor Penthouse and terrace, and unique art-infused meeting spaces, NoMo SoHo is a key player in New York’s highly competitive hotel landscape, attracting a diverse mix of leisure and business travelers from around the world. As the tallest free-standing building in the neighborhood, panoramas of Manhattan come standard with every stay. NoMo SoHo offers an unmatched perspective with sweeping 360-degree skyline views, delivering a truly elevated guest experience. This on-site position reports directly to the Director of Sales & Marketing (DOSM), with oversight from hotel General Manager. We are committed to providing you with: • Highly competitive wages, • An exceptional benefit plan for eligible associates & your family members, • 401K matching program for eligible associates, • Flexible scheduling to allow you to focus on what is important to you, • Discounts with our Crescent managed properties in North America for you & your family members ESSENTIAL JOB FUNCTIONS: • Develop and execute sales strategies to increase room revenue, group bookings, and event sales, • Identify, prospect, and secure new corporate, group, and leisure accounts, • Maintain and grow relationships with existing clients through regular communication and site visits, • Prepare and negotiate contracts, rates, and proposals in line with hotel policies, • Conduct hotel tours for prospective clients and event planners, • Collaborate with marketing, revenue management, and operations teams to align sales efforts, • Monitor market trends, competitor activity, and pricing strategies, • Achieve or exceed monthly and annual sales targets, • Attend trade shows, networking events, and industry functions as required, • 2 years prior Hotels sales experience, • Proven experience in hotel sales, hospitality sales, or a related role, • Self-starter, Strong negotiation, communication, and presentation skills, • Excellent relationship-building and customer service abilities, • Ability to work independently and manage multiple accounts simultaneously, • Proficiency in sales systems (Delphi), hotel PMS, and Microsoft Office, • Knowledge of local market dynamics and hospitality trends, • Must have the ability to communicate in English, • Must be willing to “pitch-in” and help co- workers with their job duties and be a team player For applicants in NYC, the anticipated compensation range is $36.05 to $40.86 per hour ($75,000 to $85,000 annually), depending on factors such as experience, education, and work location. Crescent Hotels & Resorts is a multi-state employer, and salary ranges may vary for positions in other states.

Job Description Why the NoMo SoHo? Under new ownership and slated for renovation in 2027, this is a fantastic opportunity to support a new course for NoMo SoHo. Offering a stylish and modern hospitality experience, NoMo SoHo is a 264-room boutique hotel located in the heart of Manhattan’s SoHo neighborhood. Known for its distinctive design, popular restaurant and bar, 26th floor Penthouse and terrace, and unique art-infused meeting spaces, NoMo SoHo is a key player in New York’s highly competitive hotel landscape, attracting a diverse mix of leisure and business travelers from around the world. As the tallest free-standing building in the neighborhood, panoramas of Manhattan come standard with every stay. NoMo SoHo offers an unmatched perspective with sweeping 360-degree skyline views, delivering a truly elevated guest experience. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great Leader to join our management team and lead our Food and Beverage Department. We are committed to providing you with: • Highly competitive wages, • An exceptional benefit plan for eligible associates & your family members, • 401K matching program for eligible associates, • Flexible scheduling to allow you to focus on what is important to you As the Director of Food and Beverage, you will oversee the direction and activities of the Food and Beverage Department to maintain high standards of food and beverage quality, service and merchandising to maximize hotel profitability. • Plan and direct the functions of administration and planning of the Front of House Food and Beverage Department to meet the daily needs of the operation., • Clearly describe, assign and delegate responsibility and authority for the operation of the various front of house food and beverage sub-departments, e.g. room service, restaurants, banquets, pool, etc., • Oversee banquet operations and work in conjunction with Sales team to develop banquet menus & coordinate special events., • Work in conjunction with Executive Chef to develop and change F&B programing seasonally., • Develop, implement and monitor schedules for the operation of all front of house food and beverage sub-departments to achieve a profitable result., • Implement effective control of food, beverage and labor costs among all sub-departments to Crescent standards., • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate., • Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages., • Assist managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion., • Regularly review and evaluate the degree of guest satisfaction of the individual restaurants and banquet service, to recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment., • Develop operating tools necessary and incidental to modern management principles, e.g. budgeting, forecasting purchase specifications, recipes, portion specifications, menu abstracts, food production control etc., • Continuously evaluate the performance and encourage improvement of the associates in the food and beverage department. Plan and administer a training and development program within the department which will provide well trained associate at all levels., • 3 years leadership experience in a Food and Beverage role., • Food Manager Certification a must., • Excellent communication skills (verbal and written).

Job DescriptionAbout ROH ROH is the hospitality industry’s first payments and revenue management platform purpose built to help hotels increase profitability. ROH drives conversions, increases revenue and provides real-time data and insights for large hospitality groups, asset owners and their brands. ROH’s leading technology, automation and workflow tools unlock productivity for hotel operators by enabling them to effortlessly manage sales, payments and finances all in one place. Developed by industry leaders, ROH has established relationships with leading hospitality brands collectively managing over $4T in Gross Payment Volume (GPV), including Loews Hotels & Co, Crescent Hotels & Resorts, Marriott International, Auberge Resorts Collection, Noble House Hotels & Resorts and Evolution Hospitality. ROH is quickly becoming an indispensable partner to forward-thinking hospitality groups as they optimize sales and finance operations and is proudly backed by investors including Acrew Capital, 1Sharpe Ventures, Founders Fund, Moore Specialty Credit, Correlation Ventures, SilverCircle, Cleo Capital and GMO VenturePartners. About the Role We are looking for a Director of Marketing to own, develop and orchestrate our GTM programs. Working closely with the founder and management team, this person will be a key contributor to building brand awareness, accelerating demand generation, and driving incremental growth from existing customers. Specifically, the candidate will take full ownership of the marketing function.What You'll Do • Strategic Planning: Develop comprehensive marketing strategies aligned with company objectives, market trends, and customer insights, • Brand Development: Cultivate and maintain a strong brand identity with differentiated positioning and visual design that resonates with our target audience and sets us apart in the market, • Lead Generation: Develop the overall strategy to drive lead (MQL) generation efforts through targeted campaigns, content marketing, SEO/SEM, email, social media, industry events and other relevant channels, • Account-Based Marketing: Use customer profiling, segmentation and personalized marketing programs to significantly increase penetration within existing portfolio/operating companies, • Product Marketing: Collaborate with our product team to ensure effective product feature launches, positioning, and messaging that addresses customer needs and the competitive landscape, • Content Creation: Oversee the strategy, messaging, and quality of content execution across our owned, earned and paid distribution channels, • Conversion Rate Optimization: Continually analyze and optimize our conversion funnel with iterative testing and program modifications to increase conversion and LTV, • Budget Management: Develop and oversee marketing budget allocation, ensuring efficient use of resources and maximizing return on investment, • Analytics and Reporting: Establish clear marketing KPI’s, leveraging data-driven insights to evaluate marketing performance, optimize campaigns, and enable the Sales team to more effectively close deals, • Team Development: Build a lean, high-performing marketing team over time, providing guidance, mentorship, and support to drive individual and collective successWhat We Look For, • 10+ years of relevant professional experience in B2B or B2B2C marketing, • Expertise in marketing, sales, and/or go-to-market at a tech or SAAS company, • A track record of developing and implementing successful Demand Gen and ABM programs, • Experience and/or familiarity with the Hospitality industry, • History working at an early-stage, high growth company with lean teams, focused resources and the need for constant prioritization, • Fluency in modern/digital marketing and media platforms and technologies, including managing CRM and email programs, and fluency with Hubspot, • A data-driven and results-oriented mindset and approach to marketing, • Experience building a marketing team from the ground-up and scaling over time, • Excellent project management and communication skills and a highly collaborative mindset

Job DescriptionTRYP by Wyndham New York City / Times Square SouthPosition: Sales Manager Location: 345 West 35th Street, New York, NY 10001 Brand: TRYP by Wyndham Reports To: Revenue Director as well as Ownership Employment Type: Full Time About TRYP by Wyndham NYC Owned and managed by Resilient Management Inc., TRYP by Wyndham New York City / Times Square South is a vibrant 173-room, four-star property in the Garment District, blending European style with New York energy. Part of Wyndhams global TRYP brand, the hotel welcomes guests seeking culture, cuisine, and connection. The Role We are seeking a dynamic Sales Manager to champion all sales activities from corporate partnerships to leisure group bookings and position TRYP NYC as a top choice for business and lifestyle travelers. Responsibilities Develop and implement creative sales plans that grow revenue across segments. Identify new corporate and group business opportunities within the NYC market. Build relationships with key accounts and travel industry partners. Coordinate with marketing to launch brand-aligned promotions and social campaigns. Monitor competition and market trends to adjust strategy proactively. Report monthly sales performance to ownership and Wyndham corporate sales support. Preferred Qualifications 35 years of experience in hotel sales (urban or lifestyle brand preferred). Wyndham Sales Portal and SynXis knowledge a plus. Proven track record meeting and exceeding sales goals. Strong communication and account management skills. Highly motivated and self-driven team player. Benefits & Culture Competitive compensation package. Paid Vacation benefits. Employee discounts through Wyndham Rewards. Join Our Team Email your rsum to with the subject line Sales Manager TRYP by Wyndham NYC.

Job Description Position: Director of Sales Job Description: The Director of Sales is responsible for all sales efforts and supports revenue management initiatives. This position is the revenue driver through the delivery and execution of the strategic plan, leadership of the sales department, and developing and strengthening alliances and relationships within the marketplace. Responsibilities and Duties: • Functions as the strategic business leader of the hotel's sales and marketing department and is responsible for all property-related reactive sales activity, proactive account sales and targeted segmentation, local and social catering sales and business travel sales, as well as positioning and promotional planning and activities., • Analyze competition, market trends and customer needs and comments, forecasts, etc. to continually assess the productivity against budget, plan, and market., • Develops and implements the sales and marketing business plan and annual budget., • Develop and continually enhance relationships with key corporate, business and travel accounts, community organizations and professional associations to maintain visibility and market share., • Continually targets and prospects new business through individual creativity and innovation, • Maintain strong visibility in local community and industry organizations., • Represents the Hotel positively and effectively in the marketplace., • Direct the sales operation and holds the sales team accountable to meet / exceed revenue goals and activity goals while ensuring a positive guest experience., • Comply with attainment of individual goals as well as team goals and budgeted metrics., • The position shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department., • Manages the marketing budget to enable development of hotel specific campaigns, promotions and collateral to drive revenue and meet property objectives., • Interfaces with brand support services and regional sales and marketing communications to ensure promotions pull through., • Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue., • Develop a full working knowledge of the operations and policies of the hotel including Sales, Food and Beverage, Front Office, and Reservations., • Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management providing training on a rotational basis., • Excellent communication skills. Ability to convey information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions. Requires effective reading, writing and oral comprehension. Must be able to speak, read, and write in primary language used in the workplace., • Service orientation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction., • Must possess strong sales and negotiation skills. Proven prospecting and new business development abilities., • Demonstrated sales and marketing acumen., • Energetic, proactive, takes calculated risks, and perseveres to attain goals., • Possess an extensive knowledge of sales, marketing, revenue management and budget analysis capabilities with a demonstrated ability to apply these principles and methods through strategy and tactics; including sales cycles and trends, account management, pricing, and inventory management., • Administration and management capabilities with fiduciary responsibilities., • Must be able to work independently and simultaneously manage multiple tasks., • Strong organization and presentation skills, • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources., • Skilled at building a cohesive team and facilitating goal accomplishment by aligning individual and team actions with strategies and plans to drive business results., • Ability to inspire confidence and gain respect of hotel team, industry partners, competitors, and owners., • Must be able to work with and understand financial information and data and basic arithmetic functions, • High School Diploma and/or four-year College Degree or equivalent experience, • Meeting or exceeding annual topline budget., • Meeting or exceeding annual RevPAR Index target., • Meeting or exceeding group production goals., • Being a respected leader and thought partner by the sales team, property partners and ownership group. At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference. Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks. Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.

A prominent hotel chain in New York seeks a Director of Sales to oversee sales operations, manage a budget, and implement marketing strategies. The ideal candidate will have prior experience in hotel sales management. This role requires strong leadership to achieve revenue goals, including coordinat

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Job DescriptionHeadquartered in New York City, located in the heart of Midtown Manhattan, our Loews Hotels & Co Home Office teams support our properties throughout the United States. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, sales, development, brand marketing, finance, human resources and information technology. . Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: * Competitive health & wellness benefits, 401(k) & company match * Paid Sick Days, Vacation, and Holidays, Paid Bereavement * Pet Insurance and Paid Pet Bereavement * Training & Development opportunities, career growth * Tuition Reimbursement * Team Member Hotel Rates, other discounts, perks and more * Many of our Leadership positions are bonus eligible What We're Looking For: As a vital member of our Risk Management team, the Manager, Risk Management & Claims reports directly to the Vice President, Risk Management, overseeing and navigating the complexities of claims management while ensuring compliance and asset protection for Loews Hotels & Co. With a knack for strategic collaboration, you'll serve as a key liaison between our hotels and various stakeholders, including carriers, attorneys, brokers, and loss control contacts. You'll also conduct internal audits, collaborate on loss prevention strategies, provide consultation to our Orlando Risk Management Claims team, deliver regular claim status reports, organize casualty claim reviews, oversee investigations, evaluate settlements, and assist with managing litigation. Who You Are: * Strategic with a forward-thinking approach to claims management to develop effective strategies to mitigate risks, reduce losses, and ensure compliance. * Analytical, possessing the ability to analyze data and trends related to claims loss history to identify patterns, assess risk, and make informed decisions. * Dedicated to details ensuring accuracy in reviewing coverage, documentation, and any settlement negotiations. * Collaborative with the ability to build and maintain positive relationships with various stakeholders. What You'll Do: * Serve as Hotels point of contact and liaise with carrier, attorneys (in-house and external), broker and loss control contacts across all lines of insurance (property and casualty claims, cyber, EPLI, etc.). * Analyze data and trending related to claims loss history and provide strategy and recommendations to the appropriate parties. * Organize and facilitate casualty claim reviews between the carrier, broker and property. * Review and analyze complex coverage issues and preparation of coverage positions. * Oversee sound investigations, subrogation possibilities, legal reviews and claim resolutions to ensure they are completed and in accordance with company policies and procedures. * Evaluate reserve and settlement possibilities and provide recommendations to the property and VP of Risk Management. * Serve as liaison for litigation management related to subrogation of general liability, property and automobile losses. * Conduct periodic internal audits to assure compliance with policies and adequacy of reserve estimates as well as oversee external broker audits. * Assist in development of methodologies to monitor effectiveness of loss control efforts. * Collaborate with Hotels, Home Office Director of Security and VP, Engineering on Loss Prevention analysis and solutions. * Participate in onsite hotel Risk Assessments and provide analysis and recommendations to key stakeholders at each property. * Provide consultation to the Orlando Risk Management Claims team on claim matters. * Provide claim status and issue monthly, quarterly (including VPO reports) and ad hoc loss reports. * Receive, review and verify all incoming incident reports as well as conduct quarterly meetings with corporate security to ensure compliance. * Attend mediations and trials as applicable. * Maintain regular attendance in conformance with standards. * May be required to work varying schedules as needed to support business operations. * Attend/complete all required meetings and training. * Other duties as assigned. Your Qualifications Include: * High School Diploma or equivalent required; four-year college degree or equivalent preferred. * 5-7 years prior claims experience in General Liability and Workers' Compensation, with particular emphasis on CA, NY, and TX, jurisdictions required. * Prior knowledge of insurance policies and coverage types. Familiarity with legal processes related to claims management and familiarity for insurance placement. * Strong analytical skills with the ability to analyze data and trends effectively. * Proficiency in Microsoft products including but not limited to Word, Excel, PowerPoint and PowerBI, and claims management software such as RMIS Database. * Excellent communication skills (verbal and written) in interactions with team members at all levels, including control or business process owners and senior management. * Strong interpersonal skills with the ability to effectively develop and maintain positive working relationships cross-functionally with all levels of team members (e.g., Finance, HR, Operations, Compliance, Legal, etc.) and external parties (e.g., insurance providers). * Flexibility to work independently and in a team-oriented environment depending on assignment needs. * Willingness and ability to travel up to 5-10% of the time. . Salary range for this position, based on experience, is $95,600.00 to $119,500.00. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.