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Epic Research Analyst I JOB DESCRIPTION The Epic Research Analyst I will be the principal analyst for the Epic Research module and the Research departments systems that might interface into Epic. They should have a thorough understanding of available technology, tools, and existing designs. This position is a full-time/salaried opportunity based in Hicksville, Long Island. Onsite schedule for the first 90 days, hybrid thereafter with 2 remote days. Duties and Responsibilities: 1. Provides guidance, expertise, and solutions related to available system options for build requests throughout all phases of the project development cycle., 2. Works closely with client management, clinical end users, operations, and leadership to identify and specify the complex business needs and processes for diverse development of workflows within the EHR as it applies to Research., 3. Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions for the systems design., 4. Performs analysis and system design. May code new or modified programs, reuse existing code with program development software alternatives and/or integrates purchased solutions., 5. Documents, tests, implements, and provides on-going support for the applications., 6. Provides highly technical consulting and leadership in identifying and implementing new uses of information technologies that assist the functional business units in meeting their strategic objectives., 7. Acts as expert technical resource to development staff in all phases of the development and implementation process., 8. Performs related duties as assigned or requested. Requirements: · Education: Bachelor’s degree, or an equivalent combination of education and work experience. · Epic proficiency or certification in Epic Research module · Strong understanding of Epic integration with various external platforms and systems · Strong communication, organizational and leadership • skills

Help Desk Analyst Port Washington, NY (Onsite) Direct Hire Job ID 25-09858 We are looking for a Help Desk Analyst. This is a direct hire opportunity based out of Port Washington, NY (Onsite). As a Help Desk Analyst, you will support the Unified business organization by analyzing and resolving user computer hardware and software issues. You will respond to user inquiries, assess problems with IT equipment and applications, and provide remediation. Additionally, you will also work closely with other IT department personnel to analyze and resolve issues and assist with IT initiatives and projects. Help Desk Analysts need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize hardware and software resources they need to work. Qualifications: Bachelor's degree in Information Technology / Computer Science or comparable IT work experience. Must be well-versed in Windows 10/11 operating systems. Must have fundamental understanding of Windows 2012-2022 Server operating systems. Must have beginner to intermediate understanding of network services and concepts. Must have experience with various aspects of Office365, including SharePoint and Exchange. Must be able to troubleshoot in an analytical, effective and efficient manner. Experience with ERP systems is a plus. Must be strong with Excel Macros. Must have intermediate understanding of security best practices. Excellent organizational skills including attention to detail and multi-tasking. Strong analytical and problem-solving skills. Must be located within reasonable commute to Port Washington, NY. Responsibilities:Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications. Provide technical support and solutions. Test and install computer systems and software. Maintain records of trends and patterns on computer issues. Collaborate with senior IT staff for assistance to solve difficult issues. Assist with onsite support and installations. Update service ticket system with ticket problem and remediation details. Work with service desk team to resolve support tickets in a timely fashion. Work to maintain service desk SLA goals set by the IT Manager. Handle all aspects of new user setup. Assist with user desk relocation. Configure workstations for new users and upgrades. Troubleshoot basic network connectivity issues. Assist IT staff with larger scale projects. Help maintain Microsoft Excel macro-based documents. Assess and remediate cyber security alerts. Maintain thorough documentation. Assist with asset tracking and update asset tracking system. Skills/Abilities:Highly motivated individual able to work independently or in team environment, partnering to accomplish joint objectives. Strong verbal and written communication skills; strong prioritization skills; result-oriented; responsive; and strong personal initiative. Professional, ultimate team player and willing to work after hours on the rare occasion. Receptive taking direction and be willing to cross train. Deliver technical solutions to meet business needs and requirements. Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC: $70,000 to $90,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience. Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. About the Client Our client is a leading North American distributor of building materials. About Solugenix Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.

Help Desk Analyst (L1-L2) We are in need of a full-time, direct hire Help Desk Analyst to join one of our distribution clients. As a Help Desk Analyst, you will provide support by analyzing and resolving user computer hardware and software issues. You will respond to user inquiries, assess problems with IT equipment and applications, and provide remediation. Additionally, you will also work closely with other IT department personnel to analyze and resolve issues and assist with IT initiatives and projects. Location: Port Washington, NY (On-site) with 10-25% travel to regional sites This job expects to pay about $70,000 - $90,000 per year plus bonus and benefits What You Will Do: • Provide end-user support for laptops/desktops and escalate issues as needed. Gather and communicate error logs to L2-L3, • Troubleshoot Windows 10/11 and Microsoft 365 issues, • Support Outlook, Intune, and general user apps, • Perform basic debugging; escalate advanced issues, • Assist with device migration and Intune deployment, • Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications, • Test and install computer systems and software, • Maintain records of trends and patterns on computer issues, • Update service ticket system with ticket problem and remediation details, • Work with service desk team to resolve support tickets in a timely fashion, • Work to maintain service desk SLA goals set by the IT Manager, • Handle all aspects of new user setup, • Assist with user desk relocation, • Configure workstations for new users and upgrades, • Troubleshoot basic network connectivity issues, • Assist IT staff with larger scale projects, • Assess and remediate cyber security alerts, • Maintain thorough documentation, • Assist with asset tracking and update asset tracking system What You Bring to The Table: • 5-7 years of hands-on helpdesk/desktop experience, • Intune knowledge and debugging skills, • Must be comfortable with 10-25% (up to 1-2 trips per month to regional sites), • Must be well-versed in Windows 10/11 operating systems, • Must have fundamental understanding of Windows 2012-2022 Server operating systems, • Must have experience with various aspects of Office365, including SharePoint and Exchange, • Beginner to intermediate understanding of network services and concepts, • Intermediate understanding of security best practices, • Strong verbal and written communication skills; strong prioritization skills; result-oriented; responsive; and strong personal initiative, • Must have high patience level, user empathy and the ability to work under professional pressure, • Must be able to troubleshoot in an analytical, effective and efficient manner, • Ability to explain issues clearly and push back professionally when needed, • Ability to explain technical issues clearly to non-technical users, • Highly motivated, ability to work independently or in a team environment. Must be team-oriented and eager to learn, • Excellent organizational skills including attention to detail and multi-tasking Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Job DescriptionThe work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. The Business Analyst will be responsible for business and functional requirements definition for various new and existing IT applications, downstream systems and reports. The business analyst will also be responsible for planning and facilitating user acceptance testing. Essential Duties/Responsibilities: • Identify and translate business needs into clearly defined requirements for insurance software applications., • Develop requirements documentation inclusive of user stories/ use cases, process flows, data flows and report mock-ups., • Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations., • Build strong relationships within the business units and support functions to understand the business needs., • Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and to assist in troubleshooting and resolving issues., • Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible., • Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements., • Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff., • Team player who works well with technical and business resources., • Meet objectives & goals set forth by management, • Perform additional projects/duties as assigned by management.Required Skills/Abilities/Education/Experience:, • Bachelor’s Degree or equivalent work experience in Business Analysis, • 2-4 years of experience in Business Analysis – Requirements documentation, Functional testing, Reporting tools, Relational databases, SQL., • Experience in programming is a plus., • Experience working in the Insurance/Benefits industry is a big plus., • Experience with Azure DevOps is a plus

Job DescriptionJob Description:An Epic Physician Billing Analyst (also known as an Epic Professional Billing Analyst) is responsible for the configuration, maintenance, and optimization of the Epic Professional Billing module within a healthcare organization. This role is vital for ensuring accurate patient billing, claims processing, and reimbursement for services provided by individual healthcare providers, such as doctors or therapists. Key Responsibilities:System Configuration and Maintenance: Configure and customize the Epic Professional Billing application to meet the specific business needs and workflows of the organization. Maintain the Resolute Professional Billing module to manage charges, benefit engines, and workflows with external collection agencies. Perform ongoing maintenance and updates to Epic applications. Build and test system changes, presenting them to end-users and migrating them to production. Workflow Analysis and Optimization: Analyze existing financial workflows and identify opportunities for improvement and optimization. Design and implement leading practice workflows to enhance efficiency and effectiveness. Collaborate with various stakeholders, including IT, finance, and end-users, to ensure the Epic system aligns with business operations. Support and Troubleshooting: Act as the primary support contact for Epic Professional Billing application end-users. Provide support to end-users on the Epic EMR system, including integrating revenue cycle processes such as maintaining claim scrubbers and payment processors. Troubleshoot system errors and resolve issues related to billing, claims, and reimbursement. Provide on-call support on a rotating basis. Training and Education: Participate in training and educate end-users on the Epic Professional Billing application and related workflows. Develop and document internal procedures for using Epic and other applications. Compliance and Updates: Stay current with Epic technologies, obtain and maintain necessary Epic certifications. Ensure compliance with industry standards and regulations, such as transitioning between different claim formats (e.g., X12 4010 to 5010) and coding systems (e.g., ICD-9 to ICD-10). Review and assess the impact of changes and enhancements with each new Epic release and make recommendations for the best course of action. Essential skills and qualifications:Education and Certification: Bachelor’s Degree, preferably in Computer Science, Information Technology, Computer Engineering, or a related field. Certified in Epic Professional Billing. Technical Skills: Expertise in Epic's Professional Billing module, including charge router, workqueue configuration, collection agency workflows, statement processing, benefit engine, and estimates. Experience with system configuration and troubleshooting tools. Proficiency with Microsoft Office Suite (Word, Project, Excel, Visio, and PowerPoint). Healthcare Industry Knowledge: Strong understanding of healthcare revenue cycle processes, medical billing codes, and insurance procedures. Familiarity with the differences between professional billing and hospital billing. Knowledge of medical coding systems like CPT and ICD-10. Soft Skills: Strong interpersonal relationship skills and effective communication skills (both oral and written). Analytical thinking and problem-solving abilities. Attention to detail and accuracy. Self-motivated and a team player.

Job DescriptionCompany Description We are a reputable software company specialized in the healthcare industry. We have various products for Laboratories, Hospitals, Doctors, and almost all areas of healthcare since 1988 When you join us at Comtron you’ll be part of a smart, driven team that shares your passion for exploration and discovery in the Healthcare Software vertical. With significant investment in people, process and technology, we give our people the resources and opportunities to make significant contributions to all of our clients partnering with our organization. Job Description Position Overview We are seeking a highly skilled and experienced Senior IT Analyst with strong expertise in Microsoft system administration, virtualization technologies, and IT security. The successful candidate will play a key role in managing, securing, and optimizing our IT infrastructure, ensuring high availability, reliability, and compliance with best practices and security standards. Key Responsibilities Systems Administration * Manage, maintain, and troubleshoot Microsoft server environments (Windows Server, Active Directory, Group Policy, DNS, DHCP). * Administer Microsoft 365 / Azure AD environments, including Exchange Online, Teams, and SharePoint. * Oversee patch management, updates, and system upgrades. * Facilitate physical and virtualized equipment across the internal team. Virtualization & Cloud * Implement, manage, and support virtualization platforms (VMware, Hyper-V, or similar). * Monitor performance and capacity, ensuring optimal resource utilization. * Support hybrid and cloud infrastructure initiatives, including Azure deployments. Security & Compliance * Maintain and enforce IT security policies, standards, and procedures. * Administer endpoint security tools (antivirus, EDR, firewalls, SIEM, etc.). * Conduct vulnerability assessments, remediation, and incident response. * Support compliance with standards such as ISO 27001, SOC 2, or HIPAA (if applicable). * Lead an annual internal privacy audit across all departments in the organization. Operational Support * Work closely with our onboarding team to facilitate and support client environments. * Work closely with development and support to address client environment issues. * Provide advanced technical support for escalated issues across infrastructure, servers, and applications. * Participate in on-call rotation for critical systems support. Project & Strategy * Lead IT infrastructure and security improvement projects. * Research and recommend emerging technologies to enhance system performance and security posture. * Collaborate with business units to align IT initiatives with organizational goals. Qualifications * Bachelor’s degree in Information Technology, Computer Science, or equivalent experience. * 5+ years of experience in Microsoft systems administration (Windows Server, Active Directory, Microsoft 365, Azure AD) * 5+ years of experience using Linux - Centos/Redhat/Alma- ability to read and write scripts in Linux, preferably Bash * Hands-on experience with virtualization platforms (VMware, Hyper-V). * Strong understanding of IT security frameworks, firewalls, and intrusion detection/prevention. * Experience with backup, disaster recovery, and business continuity planning. * Knowledge of scripting (PowerShell preferred) for automation and administration. * Excellent problem-solving, communication, and documentation skills. * Relevant certifications preferred (e.g., MCSA/MCSE, Microsoft 365 Certified, VMware VCP, CompTIA Security+, CISSP). * Must possess a valid drivers license and maintain an acceptable driving record * Perform hardware and software system configuration, maintenance, and upgrades * Troubleshooting of servers, routers, workstations, laptops, mobile devices and printers * Be available to travel to alternate business sites as needed * Work on weekends and beyond normal business hours when required * Living near Great Neck NY Additional Information Why join us? We offer the opportunity to work with passionate technology professionals who value customers, teammates and providing some robust IT infrastructure. Our collaborative environment also provides many growth and leadership opportunities. Competitive compensation and benefits package. All your information will be kept confidential according to EEO guidelines.

Job DescriptionAbout The Role We are seeking a detail-oriented and proactive QA Analyst to support quality assurance efforts across Brighton Health Plan Solutions’ core portfolios—Claims, Provider, and Enrollment. In this role, you will contribute to both functional testing and automation activities, helping strengthen QA processes. You will play a key part in ensuring high-quality software delivery by validating business requirements, improving test practices, supporting limited automation initiatives, and collaborating closely with technical and business teams.Primary Responsibilities QA Strategy & Leadership • Contribute to building a consistent QA approach across multiple portfolios (Claims, Provider, Enrollment), to improve test efficiency, traceability, and quality metrics., • Assist in establishing reusable processes, documentation standards, and quality checkpoints., • Promote early testing practices and support shift-left collaboration within Agile/Scrum teams., • Support leadership in maturing QA workflows and cross-team coordinationFunctional QA & Validation, • Develop comprehensive test cases, acceptance criteria, and test data based on business and technical requirements., • Perform hands-on functional, integration, and regression testing across applications and data workflows., • Validate end-to-end business processes such as claims adjudication, provider data updates, enrollment transactions, pricing, and benefits logic., • Participate in defect triage, root-cause discussions, and timely defect escalation.Test Automation Support, • Support existing automation efforts by maintaining or executing automated tests for data loads, data validations, volume testing etc., • Contribute to creating or enhancing small-scale scripts for repetitive regression or smoke testing where automation adds value., • Leverage tools such as Selenium, Unix Shell Scripting or similar to supplement manual test coverage., • Participate in agile test execution where applicable, in collaboration with developers.Cross-Functional Collaboration, • Work closely with business analysts, developers, product owners, and external vendors to ensure quality is embedded in the development lifecycle., • Participate in team collaboration meetings, including planning, reviews, and retrospectives, as a QA voice and quality advocate., • Lead or participate in defect triage and resolution discussions, ensuring timely identification and escalation of issues., • Coordinate with external vendors or partners when validating integrated workflows or data exchanges.Documentation & Reporting, • Maintain detailed QA documentation, including test plans, automation reports, traceability matrices, and defect logs., • Provide QA KPIs and automation metrics to leadership to demonstrate test coverage, execution success, and release readiness., • Ensure consistent reporting to support release planning and stakeholder communication.Essential Qualifications, • Bachelor’s degree in Computer Science, Information Systems, Healthcare IT, or a related field., • 5+ years of experience in QA, with 1+ years in test automation in a healthcare payer environment., • Hands-on experience with automation tools such as Selenium, Postman, or similar., • Experience building test automation for Unix applications and backend databases (SQL Server)., • Proficient in one or more scripting or programming languages (e.g., Java, Python, JavaScript)., • Strong understanding of QA practices in fast-paced delivery environments., • Solid knowledge of EDI X12 transactions (834, 837, 835, 270/271), Claims, Enrollment, and Provider data workflows., • Proficient with SQL for backend testing and data validation., • Familiarity with test management tools such as JIRA or equivalent., • Excellent analytical, problem-solving, and communication skills.Preferred Qualifications, • Knowledge of version control systems like Git and test result reporting using BI Reporting, or similar., • Exposure to performance testing tools (e.g., JMeter) is a plus.* General Knowledge of HIPAA Confidentiality Laws About At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion, and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes, and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions. Come be a part of the Brightest Ideas in Healthcare™. Company Mission Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. DEI Purpose Statement At BHPS, we encourage all team members to bring your authentic selves to work with all your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing, and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level. *We are an Equal Opportunity Employer Annual Salary Range: $ The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity. JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Brighton Health Plan Solutions in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All of our career opportunities are regularly published and updated brighonthps.com Careers section. If you have already provided your personal information, please report it to your local authorities. Any fraudulent activity should be reported to: Powered by JazzHR ad2GI9UnkD

Job Description Job Description: • An Epic Physician Billing Analyst (also known as an Epic Professional Billing Analyst) is responsible for the configuration, maintenance, and optimization of the Epic Professional Billing module within a healthcare organization., • System Configuration and Maintenance:, • Configure and customize the Epic Professional Billing application to meet the specific business needs and workflows of the organization., • Maintain the Resolute Professional Billing module to manage charges, benefit engines, and workflows with external collection agencies., • Perform ongoing maintenance and updates to Epic applications., • Build and test system changes, presenting them to end-users and migrating them to production., • Workflow Analysis and Optimization:, • Analyze existing financial workflows and identify opportunities for improvement and optimization., • Design and implement leading practice workflows to enhance efficiency and effectiveness., • Collaborate with various stakeholders, including IT, finance, and end-users, to ensure the Epic system aligns with business operations., • Support and Troubleshooting:, • Act as the primary support contact for Epic Professional Billing application end-users., • Provide support to end-users on the Epic EMR system, including integrating revenue cycle processes such as maintaining claim scrubbers and payment processors., • Troubleshoot system errors and resolve issues related to billing, claims, and reimbursement., • Provide on-call support on a rotating basis., • Training and Education:, • Participate in training and educate end-users on the Epic Professional Billing application and related workflows., • Develop and document internal procedures for using Epic and other applications., • Compliance and Updates:, • Stay current with Epic technologies, obtain and maintain necessary Epic certifications., • Ensure compliance with industry standards and regulations, such as transitioning between different claim formats (e.g., X12 4010 to 5010) and coding systems (e.g., ICD-9 to ICD-10)., • Review and assess the impact of changes and enhancements with each new Epic release and make recommendations for the best course of action. Essential skills and qualifications: • Education and Certification:, • Bachelors Degree, preferably in Computer Science, Information Technology, Computer Engineering, or a related field., • Certified in Epic Professional Billing., • Technical Skills:, • Expertise in Epic's Professional Billing module, including charge router, work queue configuration, collection agency workflows, statement processing, benefit engine, and estimates., • Experience with system configuration and troubleshooting tools., • Proficiency with Microsoft Office Suite (Word, Project, Excel, Visio, and PowerPoint)., • Healthcare Industry Knowledge:, • Strong understanding of healthcare revenue cycle processes, medical billing codes, and insurance procedures., • Familiarity with the differences between professional billing and hospital billing., • Knowledge of medical coding systems like CPT and ICD-10., • Soft Skills:, • Strong interpersonal relationship skills and effective communication skills (both oral and written)., • Analytical thinking and problem-solving abilities., • Attention to detail and accuracy., • Self-motivated and a team player.

Job Description Our client is seeking an EPIC Physician Billing Analyst to join their team. An Epic Physician Billing Analyst (also known as an Epic Professional Billing Analyst) is responsible for the configuration, maintenance, and optimization of the Epic Professional Billing module within a healthcare organization. This role is vital for ensuring accurate patient billing, claims processing, and reimbursement for services provided by individual healthcare providers, such as doctors or therapists. & Key Responsibilities: • System Configuration and Maintenance:, • Configure and customize the Epic Professional Billing application to meet the specific business needs and workflows of the organization., • Maintain the Resolute Professional Billing module to manage charges, benefit engines, and workflows with external collection agencies., • Perform ongoing maintenance and updates to Epic applications., • Build and test system changes, presenting them to end-users and migrating them to production., • Workflow Analysis and Optimization:, • Analyze existing financial workflows and identify opportunities for improvement and optimization., • Design and implement leading practice workflows to enhance efficiency and effectiveness., • Collaborate with various stakeholders, including IT, finance, and end-users, to ensure the Epic system aligns with business operations., • Support and Troubleshooting:, • Act as the primary support contact for Epic Professional Billing application end-users., • Provide support to end-users on the Epic EMR system, including integrating revenue cycle processes such as maintaining claim scrubbers and payment processors., • Troubleshoot system errors and resolve issues related to billing, claims, and reimbursement., • Provide on-call support on a rotating basis., • Training and Education:, • Participate in training and educate end-users on the Epic Professional Billing application and related workflows., • Develop and document internal procedures for using Epic and other applications., • Compliance and Updates:, • Stay current with Epic technologies, obtain and maintain necessary Epic certifications., • Ensure compliance with industry standards and regulations, such as transitioning between different claim formats (e.g., X12 4010 to 5010) and coding systems (e.g., ICD-9 to ICD-10). Essential skills and qualifications: • Education and Certification:, • Bachelor’s Degree, preferably in Computer Science, Information Technology, Computer Engineering, or a related field., • Certified in Epic Professional Billing., • Technical Skills:, • Expertise in Epic's Professional Billing module, including charge router, workqueue configuration, collection agency workflows, statement processing, benefit engine, and estimates., • Experience with system configuration and troubleshooting tools., • Proficiency with Microsoft Office Suite (Word, Project, Excel, Visio, and PowerPoint)., • Healthcare Industry Knowledge:, • Strong understanding of healthcare revenue cycle processes, medical billing codes, and insurance procedures., • Familiarity with the differences between professional billing and hospital billing., • Knowledge of medical coding systems like CPT and ICD-10., • Soft Skills:, • Strong interpersonal relationship skills and effective communication skills (both oral and written)., • Analytical thinking and problem-solving abilities., • Attention to detail and accuracy., • Self-motivated and a team player.

The Business Analyst will be responsible for business and functional requirements definition for various new and existing IT applications, downstream systems and reports. The business analyst will also be responsible for planning and facilitating user acceptance testing.

Job Description Mindful Care is seeking a detail-oriented and customer-focused IT Support Analyst to join our IT team. The ideal candidate will provide technical support to end users, resolve hardware and software issues, and ensure smooth day-to-day IT operations as well as in person support for our New York offices. This role requires strong problem-solving skills, a proactive mindset, and the ability to communicate technical information to non-technical users effectively. Our IT Support Specialists: • Provide first- and second-line technical support to internal users via phone, email, remote tools, and in person in our New York offices., • Troubleshoot and resolve issues related to hardware, software, printers, mobile devices, and network connectivity., • Manage and track support tickets using the company's ITSM (IT Service Management) tool., • Set up and configure new hardware and software, including desktops, laptops, phones, and applications., • Maintain user accounts and permissions in Active Directory, Exchange, and other enterprise systems., • Assist with IT asset inventory management, procurement, and equipment lifecycle tracking., • Create and maintain user documentation and knowledge base articles., • Maintain and update company IT infrastructure., • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)., • 1-3 years of experience in an IT support or help desk role., • Strong knowledge of Windows and macOS operating systems., • Familiarity with Office 365, Active Directory, and common business applications., • Basic understanding of networking concepts (DNS, DHCP, VPN, etc.)., • Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk)., • Excellent customer service and communication skills., • Ability to multitask and prioritize effectively in a fast-paced environment. Position Type & Schedule • Type: Regular Full-time, • Hours: Monday-Friday, 8AM-5PM, • Competitive base salary of $60K - $70K annually., • Opportunities for career growth and skill development., • Comprehensive benefits package including PTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance and much more. At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. By submitting this application, I acknowledge and agree that Mindful Care may conduct a background investigation as part of its hiring process. This investigation may include, but is not limited to, verification of my education, employment history, professional references, and other relevant information. It may also involve a review of my criminal record, credit history (where applicable), and any other publicly available information necessary to assess my qualifications for the position. I understand that this screening will be conducted in compliance with all applicable laws, including the Fair Credit Reporting Act (FCRA) and any state or local regulations. I further acknowledge that I will be required to provide written consent for this background check before it is conducted. I affirm that all information provided in my application is true, complete, and accurate to the best of my knowledge. I understand that any false statements, omissions, or misrepresentations may disqualify me from further consideration or, if discovered after employment begins, could result in termination of my employment. If I have any questions regarding this process, I acknowledge that I may contact Mindful Care's People department for further clarification.