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Why Upstate Medical University: SUNY Upstate Medical University, located in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees. The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites. Upstate Medical University's educational mission is anchored by its four colleges—Medicine, Nursing, Health Professions and Graduate Studies (biomedical sciences). Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care. Innovating Healthcare Through Technology Join our Information Management and Technology (IMT) team at Upstate Medical University to contribute to groundbreaking advancements, where technology meets healthcare. ___. This award recognizes the top organizations that challenge their IT staff while providing great benefits and compensation. Our team of over 400 forward-thinking professionals thrives on collaboration and innovation. We believe in the power of collective expertise to drive meaningful change. And we're dedicated to pushing the boundaries of what's possible to improve patient care and outcomes. If you are looking for a career path that merges your passion for technology with a purposeful career that has a direct impact on your community, apply to join our Information Management and Technology (IMT) team at Upstate Medical University. Job Summary: This position is based in Syracuse, NY. • Responsible for the coordination, direction and administrative functions for all Mobility & Integrations (M&I) systems and applications within the IMT-Telecommunications department., • Independently design and program the M&I software and applications., • Make autonomous decisions and create workflows for all M&I systems., • Design complex technical solutions for critical communications throughout Upstate Medical University, especially for Nursing., • Ensure voice communications and clinical workflows that impact the hospital's operations run seamlessly., • Work with all end-users, staff and departments, particularly Network Security & Operations, to troubleshoot potential wired and wireless network issues that impact M&I-supported applications., • Directly oversee and/or assist training and education on supported systems to over 5,500 faculty and staff. Lead and/or provide key support for the entire supply chain of supported hardware, equipment and accessories, including Vocera badges. Minimum Qualifications: • Associates degree in Business, Telecommunications, Information Systems or related field and 5 years, or a Bachelor's degree and 3 years of experience with user training and support; or equivalent combination of education and experience (7 years); plus solid written and verbal communication skills as well as a proven customer service track record required., • Consideration given in lieu of formal degree with requisite experience. Preferred Qualifications: • Bachelor's Degree and experience working in a hospital or clinical setting preferred. Apply Online:

Job Description IT Support Analyst Location: Syracuse, NY (Firestone Dr Facility) Pay Range: $27–$33 per hour Schedule: Monday–Friday | 8:00am–4:30pm Company: River Valley Holdings Help Support a Growing, Multi-Site IT Environment River Valley Holdings is expanding, and we’re looking for an adaptable, service-focused IT Support Analyst to support end-users across multiple facilities in Syracuse. If you enjoy problem solving, supporting people, and improving systems, this role gives you the opportunity to make a meaningful impact in a fast-paced, growing organization. You’ll work hands-on with a mix of desktop support, server and network administration, Microsoft environments, and end-user engagement. This role is full-time, on-site and requires travel between our Syracuse-based locations. The IT Support Analyst reports to the Director of IT. What You’ll Do As the IT Support Analyst, you’ll help keep our technology running smoothly by: Supporting End-Users • Provide first-level support and troubleshoot devices, software, and access issues, • Configure workstations, software deployments, user accounts, and access permissions, • Train and assist users at all experience levels with patience and clarity Managing Desktop & System Administration • Install, configure, and update desktop applications, operating systems, and Microsoft tools, • Manage Windows updates, Exchange administration, file shares, and access controls, • Assist with documentation, ticketing systems, and ongoing improvement of support processes Contributing to Network & Server Reliability • Support both physical and virtual server environments including maintenance and backup processes, • Assist with Active Directory administration and Group Policy changes, • Troubleshoot wired and wireless network issues and support access point management Strengthening Cybersecurity & Compliance • Support and reinforce security standards, updates, and systems hardening, • Create and maintain clear technical documentation and troubleshooting workflows, • Participate in on-call support rotation as needed Why You’ll Love Working With Us • Hands-on variety — no day is the same, • Growing environment with room to advance, • Strong teamwork culture with leadership that supports learning and development, • Ability to make a direct impact on system reliability, adoption, and user experience What We’re Looking For • Experience providing IT support for end-users in a business environment, • Knowledge of Active Directory, Group Policies, Microsoft 365/Exchange, networking basics (TCP/IP, DNS, DHCP), and workstation configuration, • Strong troubleshooting skills with the ability to research, diagnose, and resolve issues independently, • Excellent communication skills and ability to explain technical concepts to nontechnical users, • Positive attitude, resourcefulness, professionalism, and customer-focused mindset, • Ability to stand, move equipment, and occasionally lift up to 50 lbs, • Valid driver’s license with ability to travel between Syracuse sites Benefits • Full health, dental, and life insurance, • Short- & long-term disability coverage, • Vacation and personal paid time off, • 401(k) with company match, • Employee Purchase Program, • Employee Assistance Program, • Opportunities for career growth across a multi-site organization About Us River Valley Holdings is a family-owned food distribution company headquartered in Syracuse, NY. Our companies — River Valley Foods, Cavallaro Foods, and Garden Spot Foods — distribute specialty dry and frozen grocery items throughout the northeastern United States. We take pride in being a growing organization with a strong culture, supportive leadership, and a commitment to our employees. River Valley Holdings is an Equal Opportunity Employer (EOE).