It system administrator jobs in Elizabeth, New JerseyCreate job alerts

TITLE: Customer Services Manager QUALIFICATIONS: • Minimum of an Associate degree from an accredited college in management information systems or other technology related field. OR Four years of relevant work experience may be substituted for the Associates degree; and high school diploma or equivalent. • One year minimum working in a help desk environment., • Four years experience supervising hardware repair and maintenance., • A computer industry certification., • Microsoft Certified System Administrator (MCSA) and /or Novell Certified Network Administrator (CNA)., • HP/Compaq hardware certification (Desktops Laptops Laser and DeskJet printers)., • Must be capable of lifting equipment up to 60lbs., • Requires a current drivers license and vehicle., • Requires four years experience servicing IBM Compatible and Apple Personal Computers., • Requires four years experience servicing Hewlett Packard Laser Jet Printers., • Administration and communication skills., • Required criminal history background check and proof of S. citizenship or legal resident alien status. REPORTS TO: Coordinator of Network and Computer Services SUPERVISES: Senior Hardware Specialist Hardware Specialist Computer Technician PERFORMANCE RESPONSIBILITIES: • Responsible for the day-to-day operations of the technology related customer services., • Provides direction and leadership to all IT field staff., • Ensures that IT field staff is documenting and closing all trouble calls in the help desk software., • Ensures that field staff responds to the tickets assigned to their team., • Provides the Coordinator of Computer and Network Services with a monthly report identifying trends and issues with customer service., • Recommends to the Coordinator of Computer and Network Services training for the user community based on customer service data., • Ensures that the IT field staff is properly trained in all products and systems used by the District., • Establishes an internal training program for the IT field staff., • Promotes certification programs in the areas of Personal Computers (A Certification) Printers (Hewlett Packard Certified Associate) Microsoft Applications (word excel power point access etc.) (Certified Microsoft Professional) and Novell NetWare Administration (C.N.A.), • Performs other related work as assigned by the Coordinator. TERMS OF EMPLOYMENT: Twelve (12) months; non-tenurable. Evaluated by the Coordinator of Network & Computer Services consistent with statute code and collective negotiations agreement. Compensation and benefits as established by the collective negotiations agreement Required Experience: Manager Key Skills Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce Employment Type : Full-Time Experience: years Vacancy: 1

JOB DESCRIPTION TITLE: Coordinator of Computer Operations and Applications QUALIFICATIONS: • Bachelors degree in Computer Information Systems Computer Science Information Technology Engineering or related field and/or a minimum of five (5) years experience in managing computer operations and applications and a minimum of two (2) years experience in the area of supervision., • Administration and communication skills., • Required criminal history background check and proof of U.S. citizenship or legal resident alien status., • Current residency in New Jersey; approved residency waiver or candidate agrees to obtain residency after one year of employment. REPORTS TO: Chief Information Officer (CIO) - Technology SUPERVISES: System Administrator Financials Supervisor of Applications Systems Administrator SIS Web Developer Instructional Technology Coach PERFORMANCE RESPONSIBILITIES: The Coordinator Computer Operationsand Applications supports the CIO by managing daily IT infrastructure (servers cloud systems applications) activities teams budgets and processes to ensure smooth business functions and goal achievement. The Coordinator is responsible for staff supervision performance tracking process optimization and inter-departmental communication. This role is crucial for maintaining day-to-day efficiency and supporting the CIO in achieving broader organizational objectives with duties varying from high-level planning to hands-on problem-solving. • Operational Management:Overseeing daily operations resource allocation and facility use., • Staff & Team Leadership:Supervising staff providing training support and leadership. Supervising IT staff managing workloads training hiring and fostering morale., • Process Improvement:Identifying inefficiencies and implementing strategies to optimize workflows., • System Management:Overseeing servers cloud services storage networks (LAN/WAN) virtualization and operational software., • Strategic Planning:Developing IT operations strategy integrating systems and aligning technology with business goals., • Project Management:Implementing IT Governance Standards and managing technology projects., • Security & Risk:Identifying security exposures implementing controls (encryption access) and ensuring data privacy., • Stakeholder Liaison:Serving as a point of contact for other departments resolving issues and communicating effectively., • Budget & Performance:Assisting with budget management and monitoring key performance indicators (KPIs)., • Policy Implementation:Helping to develop and implement operational policies. TERMS OF EMPLOYMENT: Twelve (12) months Evaluated by the CIO - Chief Information Officer - Technology Compensation and benefits as established by the collective negotiations agreement. Required Experience: IC Key Skills Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning Employment Type : Full-Time Experience: years Vacancy: 1

Job Description As the IT Operations Specialist II, you will be responsible for ensuring the smooth and efficient operation of our organization's IT systems and infrastructure while delivering an exceptional, people-first technology experience. You approach IT as a service function—balancing strong technical ownership with empathy, clear communication, and a customer-centric mindset. Above all, you embody the mission of providing access to healthcare for all who suffer from chronic conditions. This is a hybrid role based in Summit, NJ, requiring regular in-office presence to support employees and IT operations. Comp | Perks | Benefits • The base pay range for this position is $80,000 - $105,000 per year**, • Robust and affordable Medical, Dental, and Vision plan options What you get to do every day • Act as a trusted IT partner by proactively understanding employee needs and translating them into reliable, scalable, and user-friendly technology solutions., • Maintain technical ownership of the Pharmacy Management System infrastructure, including vendor relationship management, issue escalation, and continuous improvement., • Provide white-glove end-user support, resolving hardware, software, and access issues with a strong focus on user experience, communication, and follow-through., • Support and maintain enterprise platforms including Okta, Google Workspace (GWS), 1Password, Zoom, Workday, FreshService, Slack, and other SaaS tools., • Administer and support MDM solutions including Microsoft Intune and Kandji, as well as Apple Business Manager (ABM), ensuring devices are secure, reliable, and easy for employees to use., • Own and continuously improve IT onboarding and offboarding experiences, ensuring new hires feel supported from day one and departures are handled smoothly and securely., • Partner with stakeholders and cross-functional teams to implement tools and workflows that remove friction, improve productivity, and scale with the business., • Operate and maintain core SaaS systems, balancing system reliability, security, and usability., • Support IT solutions that scale and automate business processes, including SSO, MDM, ticketing systems, and access management, while keeping the employee experience front and center., • Thrive in an Agile environment, contributing ideas and improvements that enhance both service quality and operational efficiency., • 2+ years of professional experience in IT Operations, Systems Administration, or a related role OR a Bachelor's degree in Information Technology, Computer Science, or a related field., • Strong customer service mindset, with a genuine desire to help others and improve their day to day technology experience., • Working knowledge of Okta, Google Workspace, 1Password, Zoom, and common SaaS productivity tools., • Hands-on experience with MDM platforms such as Intune and/or Kandji, including macOS and Windows device management., • Familiarity with Apple Business Manager (ABM)., • Proven ability to troubleshoot complex technical issues while communicating clearly and calmly with non-technical users., • Solid understanding of IT security principles, including access control, encryption, and threat detection., • Familiarity with ITIL framework and best practices is a plus., • Industry certifications such as:, • CompTIA A+, Network+, Security+, • Microsoft Certified: Endpoint Administrator (MDM/Intune), • Apple Certified Mac Technician (ACMT) U.S. Applicants Only Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at to request accommodation. About Thirty Madison Thirty Madison is a family of specialized healthcare brands devoted to creating exceptional outcomes for all. Each of its specialized brands is focused on a specific ongoing condition, and thoughtfully designed to support the unique needs of its community with personalized treatments and care; with Keeps for men's hair loss, Cove for migraine, Facet for skin conditions, and NURX for sexual health. With empathy at the heart of its innovation, its proprietary care model empowers hundreds of thousands of people with ongoing conditions with the accessible, effective treatments across a lifetime of care. In just four years, we've built a number of brands and are continuing to grow rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others. We are honored to become Great Place to Work certified and be included on BuiltIn's 2021 list of Best Places To Work in New York City, and Best Midsize Companies To Work For. We've also been recognized by Forbes' Best Startup Employers, being named as one of America's Best Places to Work 2022. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day. Learn more at ThirtyMadison.com. *Please be aware that there are fraudulent entities who are falsely claiming to be or represent Thirty Madison in order to solicit sensitive personal information or payment. Thirty Madison is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents. Thirty Madison will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Thirty Madison's trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission.

Job Description About Lantheus Lantheus (NASDAQ: LNTH) is the leading radiopharmaceutical-focused company, delivering life-changing science to enable clinicians to Find, Fight and Follow disease to deliver better patient outcomes. Headquartered in Massachusetts with offices in New Jersey, Canada, Germany, Sweden, Switzerland and United Kingdom, Lantheus has been providing radiopharmaceutical solutions for nearly 70 years. Today, we’re expanding our portfolio and pipeline across oncology, neurology and cardiology. Through recent acquisitions, along with strategic partnerships across the life sciences ecosystem, we are accelerating our efforts to advance precision medicine and improve patient outcomes around the world. At Lantheus we are purpose-driven, and every employee plays a vital role in our success. We’re dedicated to cultivating a high-growth, forward-thinking culture where innovation thrives and diverse perspectives drive meaningful progress. Join us and be part of a company where your contributions make a real impact, because we know someone’s health is in our hands. Summary of role We are seeking an experienced Associate Director Quality Control to lead analytical laboratory operations supporting pharmaceutical manufacturing and product development at our Evergreen Theragnostics site in Springfield, NJ. The ideal candidate is a proactive leader with strong technical expertise, comprehensive understanding of industry practices, regulatory requirements, and a commitment to safety, quality and continuous improvement. This position is based in New Jersey and requires a presence on-site, three days per week. This position is open to applicants authorized to work for any employer within the United States. Responsibilities Strategic Leadership & Operational Oversight • Develop and execute strategic plans for the QC function, leveraging expertise to drive decisions that align with business objectives., • Manage departmental goals to ensure reliable product supply, adherence to company policies, and successful project execution., • Ensure all aspects of laboratory operations are effectively managed, including training, scheduling, inventory, equipment maintenance/calibration, and safety., • Maintain validated methods and qualified equipment, ensuring all QC testing and data management activities comply with SOPs, cGMPs, and regulatory standards., • Ensure effective use of electronic systems such as ERP, QMS, LIMS, and lab equipment software., • Build and manage a high-performing team through effective staffing, training, performance reviews, and workload balancing., • Foster a culture of continuous improvement, compliance, and technical excellence., • Act as a liaison with other departments and management levels to support operational decisions and strategic planning., • Establish and interpret operating policies and procedures for the QC function., • Ensure inspection readiness and compliance with global regulatory requirements (e.g., FDA, USP/EP/JP)., • Oversee timely and effective use of QMS tools including training, investigations, deviations, CAPAs, SOP revisions, change controls, and protocols., • Serve as lead investigator, SOP owner, change control author, or protocol study lead as needed., • Promote and enforce safety protocols, ensuring proper use of protective equipment and safe handling of hazardous materials., • Proactively identify and address safety and environmental risks within the laboratory environment. Basic Qualifications • Requirements include a B.S. in relevant scientific/technical discipline, advanced degree or technological certificates preferred but not required., • 10 years’ experience of progressively more responsible laboratory management in a related scientific/technical discipline or equivalent combination of education and relevant experience in the pharmaceutical industry, related GMP environment, or equivalent., • Deep understanding of QC operations, regulatory requirements, and industry best practices with proven leadership in managing complex laboratory environments and cross-functional teams., • Prior direct experience engaging with health authorities is required., • Flexibility with scheduling requirements for staff and manage support to include evenings, weekends, shifts, and holiday coverage, including during adverse weather conditions. The ideal candidate will embody Lantheus core values: • Let people be their best, • Respect one another and act as one, • Learn, adapt, and win, • Know someone’s health is in our hands Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills and experience. Employees in this position are eligible for a discretionary performance-based cash incentive, and depending on the level of the role may be eligible for a discretionary annual equity award. Benefits for this position include a comprehensive health benefits package that includes medical, prescription drug, dental, and vision coverage. Other offerings include life and disability benefits, pre-tax accounts, a 401(k) with company contribution, and a variety of other benefits. In addition, employees are eligible for a generous time off package including paid vacation, holidays, sick days, and paid parental leave. Interested candidates can apply at Lantheus.com. Applications for this position will be accepted until March 2, 2026. Lantheus is an equal opportunity employer that provides a workplace free from discrimination. All qualified applicants and employees are considered without regard to race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. Lantheus is an E-Verify Employer. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Lantheus Talent Acquisition team at .

Job DescriptionOur client is seeking a System Administrator for an onsite, full-time permanent position paying $100,000 $115,000 annually. In this role, you will be responsible for the maintenance, configuration, and reliable operation of computer systems and servers. The ideal candidate will ensure high availability, security, and performance of network and server infrastructure, manage backup and disaster recovery, and administer Active Directory environments. Candidates must be Green Card Holders or US Citizens. Primary Responsibilities • Configure new IT hardware, including servers and networking equipment., • Manage and monitor internal assets to maintain accurate inventory records., • Proactively monitor network and server reliability, usage, and performance to ensure security and availability., • Analyze and resolve infrastructure issues., • Apply system patches according to policy., • Manage backup infrastructure, ensuring all systems are backed up as needed., • Monitor backups to meet RPO/RTO goals and conduct backup testing per policy., • Manage disaster recovery site, ensuring replication meets RPO/RTO goals and test failovers as required., • Administer on-premises Active Directory, Azure Active Directory, and Office 365 suite., • Provide Level 2 support to users and respond to network access issues. Required Qualifications • Bachelors degree in related field preferred, or equivalent experience., • Ability to configure IT hardware., • Strong knowledge of networking protocols and operating systems, including Windows and VMware ESXi., • Solid understanding of backup and disaster recovery systems and processes., • Ability to prioritize and schedule preventive maintenance for network and system health., • Strong interpersonal skills and ability to maintain user satisfaction.

Job Description BelovED Community Charter School, the largest charter school in Jersey City, serves more than 1,600 scholars across multiple academies and is preparing for significant growth, including a newly constructed campus and an additional location opening in Fall 2028. We are seeking a seasoned, mission-driven security leader to serve as our Director of School Safety & Security. This role is responsible for building, leading, and continuously improving a comprehensive school safety program that protects scholars, staff, families, and facilities—today and as BelovED expands into the future. This is a leadership role that blends strategic vision, operational leadership, and strong community partnership. Key Responsibilities Leadership & Personnel Management • Recruit, train, schedule, supervise, and evaluate all school security personnel, • Establish clear post orders, performance expectations, and accountability systems, • Ensure appropriate security coverage for daily operations, after-school programming, weekends, and special events, • Manage timekeeping, payroll submissions, and personnel documentation School Safety Systems & Operations • Develop, implement, and maintain school safety protocols, SOPs, and emergency procedures, • Serve as system administrator for all security infrastructure, including:, • Access control systems, • Campus and transportation camera systems, • Visitor management and student sign-out systems, • Radios, alarms, and key management, • Serve as the school’s safety leader and secondary point of contact for law enforcement incidents, • Maintain incident logs, documentation, and after-action reviews, • Investigate safety-related incidents including theft, vandalism, harassment, and physical altercations, • Ensure compliance with NJDOE guidance, MOA requirements with law enforcement, and applicable NJ statutes, • Complete annual school safety audits and reviews Strategic Planning & Future Expansion • Design and communicate a long-term vision for school safety across multiple campuses, • Partner with IT, Facilities, and Operations to plan security infrastructure for new construction Required • Current NJ SORA License, • Valid Driver’s License, • 8–10+ years of progressive experience in school safety, security, law enforcement, government, corporate security, or loss prevention, • Demonstrated experience leading teams and managing complex security operations, • Ability to remain calm, decisive, and professional in high-stress situations, • Strong written and verbal communication skills Preferred • NJ School Safety Specialist Credential Salary commensurate with experience Benefits include health insurance, pension, and paid time off

Job Description I have a full time opportunity for one of our largest marketing and media companies located in Jersey City, NJ. This is a senior role working with the ServiceNow Platform Leader. No sponsorship provided/local candidates only 3 days onsite, 2 remote * This role does come with a very generous salary and employee benefits package * Please feel free to call me to discuss Responsibilities • Work closely with the platform owner and lead developer as the new team is formed., • Perform a comprehensive health check and discovery of the existing environment to understand custom configurations left by the previous team., • Manage day-to-day administration, including user management, group management, and security ACLs., • Troubleshoot and resolve complex incidents related to core platform functionality and integrations., • Support and maintain the current deployment, specifically focused on ITSM, CMDB, IRM (GRC), and HRSD., • Diagnose issues within the CMDB to ensure data integrity and reconciliation rules are functioning correctly., • Manage existing API integrations (REST/SOAP) between ServiceNow and third-party enterprise tools, ensuring connectivity and data flow remain uninterrupted. Qualifications • Solid experience with Service Now and also an understanding IT Service Management processes: Incident, Change, Knowledge, Problem, Request, Service Catalog, CMDB, Discovery Demand, Resource and Project/Portfolio Management, • Strong interpersonal skills, communication (oral and written) skills, and the ability to work effectively individually and in teams with a diverse user base having varied levels of technical proficiencies, • Strong analytical skills for problem solving, • Experience developing custom applications within the ServiceNow platform from the ground up, • Experience administering a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions, • Experience with creating ServiceNow workflows, creating ServiceNow update sets and testing/implementing those update sets into production, • Ability to document processes/procedures and changes performed in the system, • Ability to understand business needs for effective solution development, understand requirements and turn requirements into usable products, • Must be able to multi-task between and among projects, • Understanding of ITIL/ITSM processes preferred, • ServiceNow System Administrator Certification preferred, • Experience with various technical components: implementing, configuring and customizing Web Technologies (XML, HTML, AJAX, CSS, HTTP, etc.),web applications, networks, protocols and email (SMTP, POP3), LDAP, VPN, SSL and other related technologies preferred Lori Sklarski Senior Technical Recruiter, PRI Technology Direct:(973)-354-2797 Office: 973.732.5454 x27 Cell: 973.432.9968 Company DescriptionLarge digital design firmLarge digital design firm

Job DescriptionDescription: Why Everstory At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed. The Impact You Will Make The Administrator role at Everstory is a vital part of the location team and is multi-faceted with the ability to learn multiple parts of the business while supporting our customers and team members. In this position, no two days will be the same. You will be responsible for creating a customer focused environment with every interaction you have through answering phones, scheduling appointments, helping on-board team members and assisting your locations leadership team. You will also be responsible for: • Contract processing and quality control, including verification that all contracts are valid before entry., • Banking duties: cash receipt entry, deposit slips, credit card transactions and bank deposits. May include trips to the bank for actual cash deposits., • Cemetery daily processing of IOA’s (Interment Order and Authorization), following the company standards and policies., • File maintenance and record keeping: update customer files including all new sales and burials. Scan all documentations as required. Maintain Records of all memos, e-mails, corporate policies, and programs implemented., • Human Resources: coordinate onboarding responsibilities as needed., • Accounts Payable: Insure all bills are paid promptly. Process all purchases and invoices through the current system., • Accounts Receivable: Collection of past and present balance amounts due for any delinquent location customer contracts., • Deeds and Certificates: Provide deeds and certificates to Sales Management each week. Log and process according to your location and or state guidelines. Trust Certificates: Check for accuracy, compare to contracts, sign and place in custom file return (email) to the Home Office Trust Department., • Work and Memorial Orders – Order Memorials when PIF (Paid in Full). Manage work orders for Park Services., • White Board Meetings– Take part in daily meetings between Administration, Maintenance, and Sales Department., • Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others., • Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect., • Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.Requirements:, • Basics: Multi-Line phone skills required. Filing skills (Alphabetically). Ability to type 40 words per minute with minimal errors and data entry skills. Basic math and computer skills including word processing (Word) and spreadsheet (Excel) applications or Google equivalents., • Customer Focus: Ability to abide by all company policies and keep all employee and customer information confidential. Excellent customer service skills and optimal interpersonal skills., • Team Focus: Proficient organizational skills. Ability to multitask efficiently and work well independently or as part of a team. Ability to effectively and quickly complete tasks and assignments and meet deadlines., • Must possess a valid state driver’s license and have access to a personal vehicle for some locations., • High School equivalency required., • Minimum of one-year experience in administration or customer service., • This position requires availability to work some holidays, evenings and weekends as needed. Our Investment in You Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including: • Medical, Dental, Vision, Life, AD&D and STD Insurance, • Tuition Reimbursement, • Career Advancement and Training, • Funeral and Cemetery Benefits, • Employee Referral Bonus The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.

Job Description New Community Corporation in Newark, New Jersey is one of the largest and most comprehensive community development organizations in the country; New Community's success rests on its comprehensive approach to community development. It is active in housing, health care, education, job training, childcare and economic development. It has provided training to community development professionals from around the country and the world, having hosted representatives from more than 20 countries throughout the years. The mission of New Community is to help residents of inner cities improve the quality of their lives to reflect individual God-given dignity and personal achievement. The Senior Case Manager (SCM) will be responsible for assisting in the promoting the NCC mission in all service delivery, ensuring quality, professionalism and efficiency of the services provided. Responsibilities include under the general supervision of the program administrator, case management services to program participants; ensuring that the program is operating in compliance with all contractual requirements including but not limited to date entry and reporting using Homeless Management Information System (HMIS), program rules and standards. Additionally, the SCM is responsible for providing case and file guidance for Intensive Case Managers (ICM). Primary purpose of this position is to assist in maintaining superior levels of customer services by serving as a senior advisor for ICMs, organizing and evaluating the delivery of services and procedures. • Manage the full life cycle of case load and HMIS program data by ensuring that data is up to date and accurate within the prescribed time frames., • Conduct new participant intake and ensure all supporting documents including documentation of homelessness are verified and on file to determination of program eligibility., • Conduct comprehensive participant assessments to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information as appropriate to develop a case plan., • Maintain a caseload of participants; at a minimum, meet with participants on a bi-weekly basis to provide case management services and document progress in achieving stated goals., • Maintain case management files for all participants; monitor and document progress of participants., • Monitor, create case notes and verify services provided to each participant on a monthly basis, determining quality and effectiveness of services provided., • Initiate the transfer of an individual to other services or terminate services when the client determines they are no longer required or desired., • Assist consumers, guardians, and families in maximizing their abilities for self-determination by enabling them and empowering them in decision-making to the greatest extent possible., • In collaboration with program administrator, review case plans prepared by staff to ensure that they are well-matched to participant needs identified in the comprehensive assessment, • In collaboration with program administrator, develop a model support system to meet participant needs by identifying and coordinating a variety of available services necessary to maintain independent living., • Train new ICMs and provide emergency backup coverage in the absence of the assigned ICM, • Coordinate various aspects of Case Management services; including referral, intake, eligibility determination, program planning, monitoring, assessment, and evaluation of consumer needs / services, • Develop and maintain two-way communication with ICM's, state representatives and other agencies., • May assist with conducting staff performance appraisals recommend and/or implement personnel actions in collaboration with Program Administrator., • Monitor and oversee the HMIS reporting systems on a monthly basis and monitor the data quality of reporting to HMFA and the CEAS Committee., • Responsible for generating monthly, quarterly, annual and ad-hoc reports for submission to management and funders., • Collaborate with public and private agency to assess and improve the delivery of intensive case management. Bachelor's Degree in Human Service field • 2-4 years of working in a social service providing agency or other business related experience in a fast paced, professional environment., • Licensed driver and have accessibility to travel., • Experience with use of HMIS (Homeless Management Information System), preferred.