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Job Title: IT Network Engineer Location: Allendale, NJ Reports To: IT Manager Job Summary She/He will be responsible for the design, development, modernization, and maintenance of the organization’s IT infrastructure, to ensure secure, scalable, and high-performance operations. This IT Engineer will lead performance improvement across business/inventory systems, networking, and cybersecurity, with a strong focus on infrastructure engineering, continuous improvement, and co-management of outsourced IT services. The IT Engineer will maintain overall ownership of the company’s IT environment, and will partner and directly engage with multiple MSPs to ensure that outsourced services meet technical, operational, and security expectations. Key Responsibilities • As we continue our Technology Modernization Process, this lead will evaluate new technologies and recommend improvements to system performance, scalability, and security, • She/He will define and maintain technical standards, reference architectures, lifecycle plans, and technical documentation of system configurations, diagrams, and workflows., • She/He will lead IT projects such as system upgrades, migrations, modernizations, and security initiatives, develop timelines and tech documentation, and coordinate activities with MSPs when needed., • This IT Engineer will meet directly with each internal business owner and learn what each business specifically needs from technology to maintain success and translate those requests into technical requirements., • She/He will administer and maintain Windows Server, Linux (Ubuntu), Active Directory, Group Policy, identity services, and system hardening standards., • Responsible for the management and optimization of virtualization platforms (VMware/Hyper-V), including performance tuning, resource allocation, and HA/DR configurations., • This Engineer will directly support hybrid integrations involving Azure, Office 365, identity synchronization, and cloud-hosted workloads., • This IT Engineer will also configure, administer, and troubleshoot LAN/WAN networks, switches, firewalls, VLANs, VPNs, wireless, and routing protocols., • She/He will oversee all MSP deliverables and work directly with each one to ensure stable network operations, review monitoring data, validate technical configurations and documentations, review reports, and ensure adherence to industry’s best practices and internal security policies., • Support existing Cybersecurity products and services, including incident response planning and operations, the recording of risks and issues, and advance proactive security practices., • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field., • Preferred certifications include: CCNA, Server+, VMware VCP, Azure Administrator, Security+, • 3+ years of experience in systems engineering, network administration, or similar technical role within a complex network architecture. o Networking concepts and technologies (TCP/IP, DNS, DHCP, VLANs, routing) o Virtualization platforms (VMware or Hyper-V) o Cybersecurity principles, internal controls, and EDR/SOC tools • Experience with backup, disaster recovery, and business continuity solutions., • Experience working directly with MSPs or external technical vendors., • Strong analytical skills and ability to perform root-cause analysis., • Experience with Microsoft Azure, Office 365, and hybrid cloud environments., • PowerShell scripting, • Experience configuring and validating firewall environments (SonicWall or similar)., • Experience with enterprise storage (NAS/SAN, iSCSI, SMB/NFS). Competitive Compensation & Growth Potential Competitive base salary plus bonus potential that rewards your technical expertise. Base Salary range for this role is $85K- $105K with bonus potential Comprehensive Health & Wellness Benefits Multiple medical plan options, plus vision and dental coverage for you and your dependents. Additional benefits include flexible spending accounts, health savings accounts, and company-paid long-term disability and life insurance. Work-Life Balance Generous paid time off including vacation days, holidays, and sick leave, plus commuter tax benefits. Secure Your Future 401(k) plan with company matching contributions, plus our Employee Stock Ownership Plan (ESOP) - giving you an ownership stake in Control Associates' success. Professional Development Access to cutting-edge technologies, continuous learning opportunities, and the chance to work on transformative projects that define the future of industrial automation. Ready to Shape Our Technology Future? If you're a dynamic IT professional who wants to move beyond routine maintenance and lead meaningful technology transformation, this is your opportunity! Join Control Associates and build the infrastructure that powers industrial innovation. Note: This position is based at our Allendale, NJ headquarters. Work visa sponsorship is not available. This is a direct hire position. Standard business hours: Monday-Friday, 8 AM-5 PM, with night/weekend rotating support Control Associates is an equal opportunity employer committed to diversity in the workplace. Control Associates participates in E-Verify. Click here to view ___

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJand they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Roseland, NJ

Job DescriptionSalary: $70,000 $80,000 annually Alliance Advisors LLC (Alliance) provides strategic shareholder and investor advisory services to over 1,000 public companies operating in major capital markets around the world. Leveraging extensive intelligence and relationships across the global investor community, its team of professionals provides the guidance and execution for companies to achieve their complex corporate governance, investor relations, and shareholder communication objectives. Alliance is expanding its business development and marketing teams across several global markets and is seeking a hands-on Salesforce Administrator to support the growth of its revenue operations. This position is on-site in Little Falls, NJ 4 days a week with Fridays being remote; this position is not eligible for relocation. RESONSIBILITIES WHAT YOU WILL DO: • Serve as a system administrator for the Salesforce environment, inclusive of Sales Cloud and Account Engagement, supporting global users., • Provide first-line technical support, troubleshooting, and issue escalation for Salesforce users., • Manage system integrity and compliance with data privacy standards (e.g., GDPR, CCPA)., • Integrate and manage third-party data feeds and external Salesforce integrations (e.g., FactSet, ZoomInfo)., • Maintain Account Engagement as Alliances email marketing and prospect nurture platform and develop best practices for campaign management, • Handle core administrative functions, including user account maintenance, permission sets, profiles, data security, reports, dashboards, workflows, and automations., • Develop and deliver a comprehensive training program, including SOP documentation and continuous user support, to improve adoption and productivity., • Collaborate with leadership to translate business processes into Salesforce solutions and develop usage best practices., • Support change management by assisting with Salesforce releases, sandbox testing, and deployment of new features., • Partner with external Salesforce developers and consultants on enhancement projects., • Deliver accurate KPI reporting and analytics to accelerate business expansion. SKILLS & QUALIFICATIONS: • 1-2 years in salesforce administration, • Proficiency in Sales Cloud and Account Engagement, • Knowledge of workflow automation tools (Flow, Process Builder)., • Strong communication, organizational, and stakeholder management skills., • Attention to detail, problem-solving ability, and proactive work style., • Preferred Certifications: Salesforce Platform Administrator, Marketing Cloud Engagement, • Experience with data analysis tools (Excel, SQL, PowerBI) a plus. EXPERIENCE & EDUCATION: • 2 years experience working with Salesforce; prior experience in consultancy and/or financial services environment a plus., • Bachelors Degree required, • Prior experience in consultancy and/or financial services environment a plus Alliance Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

Job Description TITLE: Senior Payroll Applications Analyst LOCATION: 185 US-46, Fairfield , NJ 07004 (on-site)SUMMARY:Provide ongoing support of Payroll and Time and Attendance system from an IT and business process perspective. The position requires working with various stakeholders, including HR, finance, third party vendors and cross-functional internal teams to understand business requirements and translate into technical specification for actionable solutions. Assist in the maintenance of time and attendance system and developing enhanced business processes around time tracking and reporting. Provide ongoing business support for payroll and time tracking process and drive ongoing development and enhancements to Company Wide payroll processes RESPONSIBILITIES: • Maintenance of Payroll and Time & Attendance module., • Assist in processing weekly and bi-weekly processing of payrolls., • Participate in the configuration and testing of Payroll and Time & Attendance systems for both union and non-union population., • Act as a technical expert and administrator of Payroll and Time & Attendance systems including maintenance of system users, maintenance of documentation such as job aids, training manuals, configuration and other support related documents., • Conduct User Acceptance Testing (UAT) processes including developing UAT criteria and test cases., • Assist in the development of new business processes and controls around payroll and time tracking post go-live., • Responsible for day-to-day system support, including interfaces to external vendors, developing and overseeing automated and review controls, and driving compliance with new business processes in the field. Work with the HRIS team on data integrations., • Support on-going projects in conjunction with HRIS team such as implementations, upgrades, system testing and business process enhancements. Identify opportunities for improvement in Payroll areas and propose alternative solutions where applicable., • Work with Payroll-HR Compliance and support internal and external audits related to Payroll system, user compliance and data access., • Support Payroll end users and data management with reports and tools as appropriate., • Strong understanding of Payroll-HR processes and data to ensure correct and efficient integration of Payroll-HR systems., • Keep current on Payroll-HR system trends with a working knowledge of Payroll-HR Systems and process best practices. REQUIREMENTS:, • Bachelor’s degree, • 2+ years of hands-on Payroll-HRIS systems experience related to Payroll, Core HR, Time Management, Employee and Manager Self Service and integrations with other Payroll-HR systems., • Experience working with Workday, ADP, Ceridian or other cloud- based providers. Ceridian Experience preferred., • Prior experience implementing new Payroll system., • Experience documenting business requirements and processes., • Strong analytical skills and ability to leverage data to make recommendations and decisions., • Demonstrated ability to problem solve, work independently as well as in a team environment., • Demonstrated track record of meeting deadlines and deliverables with a high degree of accuracy., • Ability to work well with a variety of employee levels and across functions. Ability to work locally and virtually with individuals and teams., • Strong project management skills and experience in managing multiple projects is required., • Strong written, verbal and interpersonal skills., • Strong attention to detail, organizational skills, multi-tasking capabilities and the ability to prioritize in a rapidly changing environment., • Ability to exercise discretion and maintain confidentiality., • Familiarity with Payroll-HR Compliance topics such as: ERISA, FLSA, Paid Leaves.

Job DescriptionJob Title: Payroll Applications Manager (senior level)Location: Remote post COVID NJ (Elmwood Park, NJ)Duration: 6+ months, before it potentially becomes Perm based on individual’s performance and business needs DESCRIPTION: Provide ongoing support of Payroll and Time and Attendance system. The position requires working with various stakeholders, including HR, finance, third party vendors and cross-functional internal teams to understand business requirements and translate into technical specification for actionable solutions. Assist in developing enhanced business processes around time tracking and reporting. Provide ongoing business support for payroll and time tracking process and drive ongoing development and enhancements to Company Wide payroll processes.RESPONSIBILITIES: • Act as a technical expert and administrator of Payroll and Time & Attendance systems including maintenance of system users, maintenance of documentation such as job aids, training manuals, configuration and other support-related documents., • Responsible for day-to-day system support, including interfaces to external vendors, developing and overseeing automated and review controls, and driving compliance with new business processes in the field. Work with the HRIS team on data integrations., • Support on-going projects in conjunction with HRIS team such as implementations, upgrades, system testing and business process enhancements. Identify opportunities for improvement in Payroll areas and propose alternative solutions where applicable., • Work with Payroll-HR Compliance and support internal and external audits related to Payroll system, user compliance and data access., • Support Payroll end users and data management with reports and tools as appropriate., • Strong understanding of Payroll-HR processes and data to ensure correct and efficient integration of Payroll-HR systems., • Review software version update release notes and determine impact to current configurations., • Test new configuration changes, • Keep current on Payroll-HR system trends with a working knowledge of Payroll-HR Systems and process best practices., • Create ad-hoc reports and customize out-of-box reports to tailor departmental needs. REQUIREMENTS:, • Bachelor’s degree, • 2+ years of hands-on Payroll-HRIS systems experience related to Payroll, Core HR, Time Management, Employee and Manager Self Service and integrations with other Payroll-HR systems., • Experience working with Workday, ADP, Ceridian or other cloud-based providers and related reporting., • Strong XML skills. SQL experience a plus., • Experience documenting business requirements and processes., • Strong analytical skills and ability to leverage data to make recommendations and decisions., • Demonstrated ability to problem solve, work independently as well as in a team environment., • Demonstrated track record of meeting deadlines and deliverables with a high degree of accuracy., • Ability to work well with a variety of employee levels and across functions. Ability to work locally and virtually with individuals and teams., • Strong written, verbal and interpersonal skills., • Strong attention to detail, organizational skills, multi-tasking capabilities and the ability to prioritize in a rapidly changing environment., • Ability to exercise discretion and maintain confidentiality., • Familiarity with Payroll-HR Compliance topics such as: ERISA, FLSA, Paid Leaves.

Job DescriptionSr. Manager/ Associate Director Document & Change ManagementAllendale, NJ The Senior Manager Documentation & Change Management will assist with the overall leadership and implementation of global Document Management and Control and the Change Control Management program designed to comply with applicable laws and regulations. This position has accountability for development and oversight of global quality documents, the structure of the program, and the design, implementation and continuous improvement of electronic document management systems. This position also has responsibility for oversight of the regional Change Management system and accountability for the design, implementation, administration, and continuous improvement of the electronic change management system. • Responsible for the development of systematic control and management processes for GxP documents throughout their lifecycle and for establishing procedures to ensure records (paper and electronic) are maintained in compliance with global regulatory and legal requirements, as well as site requirements and procedures., • Responsible and accountable for the development, deployment and implementation of effective and efficient standards, procedures, and best practices for global and site documentation management and control including periodic review, change process, retention and archival., • Maintains the global Quality Manual and global Quality Standards, and any associated global policies, reports, or documents., • Assists in developing the overall global Quality Standards strategy and implementing the quality documentation hierarchy for global and site documentation, including development of process for gap assessments and implementation planning., • Engages process owners and SMEs to ensure quality standards are appropriately defined, implemented, and/or updated to include current regulatory strategy and are contemporaneous with industry standards., • Leads the development of reporting on quality standards implementation across all functions., • Accountable for development and management of effective documentation system KPIs, metrics, management review, and proactive issue identification and resolution., • Partners, educates, and collaborates with Documentation Control, QA, and SOP authors/owners in other functional areas for the development, deployment and maintenance of the document management program and records retention schedule., • Business process owner for the electronic documentation management system. Partner with IT to implement, administer, maintain, and continuously improve the electronic documentation management system., • Manages the document change request system at the global and regional level and provides guidance at the site level., • Provides support during internal and external audits, including Regulatory Health Authority inspections., • Ensures the documentation system is scalable and flexible to support initiatives and communicates effectively with all cross functional and regional stakeholders on matters related to the documentation system and e-DMS.Change System Management:, • Serves as subject matter expert for the regional change control system and associated requirements., • Develops standards and guidelines for change control inputs and requirements needed to support change control requests., • Oversees and administers the Change Control Board for regional/global Change Control requests and provides guidance at the site level., • Leads the electronic change management governance process and serves as administrator to the e-system., • Interfaces with IT as the Business Process Owner for the electronic change management system. Develops and prioritizes system enhancements and added functionality based on business need., • As needed, works Quality Assurance and functional area representatives or responsible change owners to develop change management strategies., • Develops and provide reports on change management process and progress for global dashboard., • This role may have direct reports. The role also functions as an individual contributor role in a heavily matrixed environment., • Incumbent will be expected to complete all assigned GxP and Compliance related training in accordance with assigned due dates., • Phone conferences outside of normal working hours is required in order to interact with global counterparts., • Travel is required at approximately 15%.REQUIREMENTS, • BA/BS in the Life Sciences is required. MS degree in Life Sciences a plus., • 7-10+ years experience in Document Management and Control and 3-5 years experience in Change Management in FDA-regulated, GxP-related Industry is required., • Comprehensive knowledge of document control principles, data integrity principles, and good documentation practices a must., • Demonstrated experience with implementation and management of electronic document management systems required., • Working knowledge of electronic change management systems or e-QMS required., • Experience with writing and approving Standard Operating Procedures and Quality Standards., • Ability to drive Quality projects for continuous improvement., • Thorough knowledge of ICH Guidelines and FDA cGMPs and Guidelines is required., • Knowledge of European and Japanese Health Authority requirements is a plus., • Ability to work independently with minimal supervision is required., • Demonstrated ability to interact and communicate effectively with peers, senior management, regulatory officials, and auditors. Proven interpersonal skills with face to face and remote teams., • Position will be filled at level commensurate with experience., • Strong computer skills are required., • Excellent oral, written, and verbal communication skills are required.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description "At Crane’s Mill we feel like a part of this big family, co workers treat each other with respect. I look forward to going to work and taking care of my patients.. it’s a home away from home." "People are very friendly to get along with." "Warm and inviting " "What makes it a great place to work at is the team, a core group of good people makes all the difference. A team that has good intentions for one and all. And is willing to go the extra mile that makes all the difference. Examples if there is an emergency ( Power outage, loss of water), all hands are on deck willing to help. If we’re hosting an event for the residents everyone chips in to make it a success." Those are real statements from real employees at Crane’s Mill. We hope you feel the same way once you experience what it is like to work here..... These are few of words that describes our Culture. Apply today and learn more! We have a new opportunity for a full-time Licensed Nursing Home Administrator! (Must be licensed in NJ). This position is full-time, offering great opportunity to work in a 5 star community among a top rated leadership team! Competitive salary and robust benefits being offered. Basic Qualifications Education/Training/Certifications: BS/BA degree required MA degree preferred NJ LNHA license required Skill(s): Listening, verbal, writing and visual skills, strong computer competencies Experience: Required: Minimum of three (3) years experience as an Assistant Administrator or Administrator within a nursing home environment Age specific competencies: Geriatric Special Populations Preferred: Five (5) years experience in Administration within a nursing home facility General Responsibilities: 1. To establish, structure and organize a functional management system for Crane’s Mill, 2. To establish, structure and organize the highest practical level of care and delivery of service for residents of Crane’s Mill, 3. To ascertain and select valid department/division, approve qualified directors, delegate functions and responsibilities and monitor for effectiveness to provide highest level of services and health program., 4. To establish and provide a system for monitoring, evaluating, upgrading and maintaining Crane’s Mill, assuring compliance with all policy, regulations, and accreditation standards., 5. To maintain an appropriate profile in the community through public relations, civic events, advertising and networking in the health care industry., 6. To affirm by performance a dedicated commitment to consistently address changing concepts and new techniques and innovations., 7. To affirm a well-established institution within Crane’s Mill agency as a leading LUTHERAN SOCIAL MINISTRIES OF NEW JERSEY progressive force dedicated to providing health care for the infirmed and elderly. 8. To propagate and uphold the tenets and philosophy established by Crane’s Mill., 9. Accurately, concisely and timely complete assignments as delegated by the Executive Director of LSMNJ at Crane’s Mill., 10. Actively demonstrate concern for safety and security of residents and staff and maintain safety policies per regulations., 11. Retain current required licensure and attend outside continuing education programs, seminars, conferences and agency functions., 12. Develop, implement and monitor effective QA programs and develop appropriate operating plans and objectives of Crane’s Mill., 13. Coordinate and oversee all medical and contract services to best serve residents of Crane’s Mill, 14. Oversee labor negotiations, bargaining and contracts at Crane’s Mill., 15. Actively develop, implement and monitor capital and operational budgets., 16. Review financial statement to define variances and changes., 17. Ensure leadership, accountability and performance is developed and monitored in each department of Crane’s Mill., 18. Maintain a professional attitude and serve as a role model for Crane’s Mill., 19. Maintain the spiritual aspect of Crane’s Mill under which the institution was founded. LSMNJ is an Equal Opportunity Employer. We have awesome benefits! You will be eligible to participate in most of the following as of your 90th day of employment: Offering flexible pay - accessing your pay anytime! Medical Insurance Dental Insurance Vision Insurance Wellness Program Life Insurance Long-Term Disability Short-Term Disability Critical Care & Accident Coverage NJM Auto and Home Insurance Pet Insurance Identify Theft Protection 403(b) Retirement Savings offering an 8% company paid match! Sick Pay (after 4 months of employment) Paid Time Off (after completion of introductory period) Holiday Pay And much more….. Pay is commiserate with experience: salaried position between $150k-$170k.

Job DescriptionJob Summary Under the supervision of the Senior Director of Integrated Services and/or Clinical Administrator, the Manager of Peer Recovery Support Services provides guidance, supervision, and operational oversight to Eva’s Village Recovery Community Center (RCC) and Opioid Overdose Recovery Program (OORP). The Manager of Peer Recovery Support Services also functions as the Patient Navigator / Trainer within the OORP program. Job Duties 1. Embodies Eva’s Village’s core values, voice, and tone to provide an exceptional and effective experience for our clients, funders, employees, and volunteers., 2. Oversee, supervise, and monitor the daily operations of the RCC and OORP program, services, and staff., 3. Collaborates with the Senior and Associate Peer Services Coordinators to develop and coordinate activities and services within the Recovery Community Center, ensuring alignment with related programs, departments, and staff to maximize efficiency and maintain compliance with relevant policies, procedures, and standards., 4. Shall attend any training and/or meetings in person or via conference call that are scheduled by DMHAS to support the delivery, sustainability, and effectiveness of OORP services., 5. Maintains effective intra-office and inter-office communication within departments., 6. Shall ensure cooperation and collaboration with the DMHAS statewide evaluator for the OORP, which may include focus group participation; key informant interviews; and individual data reporting (i.e., select social indicators; substance use, overdose and mental health history; patient outreach; services provided, and recovery and treatment follow-up)., 7. In collaboration with the Sr. Director of Integrated Services shall engage in communication regularly with the DMHAS Project Director as well as the State Opioid Treatment Authority pertaining to any identified issues and/or barriers in linking individuals to treatment., 8. Shall engage in the data collection, which is to be reviewed with the Sr. Director of Integrated Services before its submission to the DMHAS Project Director monthly (by the 1st of each month) in a format to be provided by DMHAS. Data shall consist of a minimum of the following: · Number of reported opioid overdose reversals by Emergency Department. · Basic demographics on the individual reversed from an opioid overdose, including a minimum of the following: Age, Race, Hispanic origin, Gender · Number of visits per month by the Recovery Specialists, Number of successful referrals to treatment by Level of Care (LOC) · Number and types of referrals to recovery supports other than substance abuse treatment (i.e. mental health services, housing, employment, etc.) · Number of follow-up phone calls by Recovery Specialists per month 9. Shall submit a Narrative Contract Progress Report to the Senior Director of Integrated Services and/or Clinical Administrator for review before submission to the DMHAS Project Director within 5 working days of the end of each quarter., 10. Maintain client information and ensure up-to-date documentation in the OORP Teams Channel., 11. Providing an evidence-based comprehensive case management assessment that includes life domains such as housing, finances, transportation, legal services, vocational, employment, health care, and family strengths/needs., 12. Communicating with the DMHAS Interim Managing Entity (IME) for substance use disorder assessment authorization and subsequent treatment, as needed., 13. Assist participants in connecting with vital community resources, including but not limited to self-help groups, vocational training, educational opportunities, and social support systems that align with their interests and recovery., 14. Empower participants to advocate for their own needs, ensuring their voices are heard and their goals drive the direction of their recovery services., 15. Providing a warm hand-off to appropriate treatment and recovery services, to include referrals to DHS licensed programs that offer Medication Assisted Treatment (MAT). Developing an integrated Recovery Management Plan (RPM) that is consumer-centered and includes strategies for recovery. The plan shall identify priorities, desired outcomes and the strategies and resources to be used in obtaining outcomes based on the case management assessment, 16. Developing linkages and linking individuals to resources that address specialized needs, such as services related to HIV/AIDS, mental health disorders, chronic and acute health problems, pregnant and parenting women, veterans and problems stemming from involvement with the criminal justice system., 17. Advocating on behalf of the patient., 18. Training Hospital Emergency Department staff (when applicable) on the Opioid Overdose Recovery Program., 19. Shall assist the Recovery Specialists when necessary., 20. As the Patient Navigator shall also engage in, but not limited to, the following: a. Will be on-call at all times for the OORP program after the scheduled employment shift. b. Document the integrated case plan in the individual’s case file, as well as document how the warm hand-off was conducted. 21. Performs other relevant duties as assigned by the Director of Integrated Services and/or Clinical Administrator. Qualifications 1. Must possess a master’s degree in health, psychology, counseling, social work, education or other behavioral health profession., 2. Must possess a Certified Peer Recovery Specialist Certification., 3. Experience working within evidence-based practices., 4. Ability to speak, read, and write English., 5. Must be able to work independently and complete assignments with minimal supervision., 6. Good interpersonal skills are required., 7. Must maintain a professional demeanor and perform duties effectively in stressful/emergencies. EXPERIENCE: 1. Must have a minimum of three (3) years of demonstrated experience working with high-need individuals with substance use and mental health disorders. Must possess the knowledge, skills, and experience necessary to competently perform case management activities., 2. Possess the ability to work with individuals affected by substance use disorder and mental health issues to support and strengthen their capacity to achieve and maintain recovery and engage in health practices., 3. Knowledge of all aspects of addiction treatment and how to access it, including the Stages of Change Theory, Motivational Interviewing, and behavioral problem-solving techniques., 4. Knowledge of the principles of recovery for either substance use or mental health disorders., 5. Knowledge of case management activities and applications particular to recovery management; indigenous and community competencies; community resources for social support and how to access each; resources for food, clothing, shelter and other distal needs and how to access; resources for medical care and how to access; resources for mental health care and how to access; mutual aid recovery groups, their functions, values a. and beliefs and how to access; faith-based organizations and how to access. 6. Knowledge of confidentiality rules and regulations related to substance use and mental health disorders, prevention, treatment and recovery supports., 7. Must be nonjudgmental of or adults who have a substance use or mental health disorder., 8. Must have ability to establish empathy with the individual., 9. Must have ability to work with diverse populations and cultural backgrounds., 10. Must be comfortable in working independently in community settings., 11. Must have willingness and open-mindedness to follow established procedures., 12. Must have acceptance of extremely flexible working hours Monday-Friday 7:00 am -3:00 pm

Job DescriptionBenefits: • Competitive salary, • Opportunity for advancement PRIMARY RESPONSIBILITIES AND DUTIES Below are list of some of the responsibilities, but not limited to the following: • Customer Services include answering phones and greeting customers., • Manage AMS360 to ensure all reporting is accurate and that all policies are entered from Agency zoom., • Manage Agencyzoom to ensure that producers enter in all their premium sales into the system., • Manage QuickBooks to ensure that the Agencys Bank Reconciliations are done on a monthly basis., • Manage the accounts, notes, and passwords in the Bitwarden password storage system on a daily basis., • Enter the producers policy premiums into AMS360 to generate their commission reports on a monthly basis., • Enter in the producers commission policies into AMS360 on a daily basis before commissions., • Maintain IVANS Downloads in AMS360, and authorize the downloads every day., • Process and review insurance documentation, and ensure all documents are complete., • Take payments from customers, and process them through the ePay portal, the BILL portal, or the specific payment portal that their policy dictates., • Serve as a backup for other jobs as necessary., • Help producers and CSRs with any questions they have in regards to AMS360 and Agencyzoom., • File and maintain customer insurance files. This information is personal and confidential., • Applies and renews any Insurance Licenses the producers and CSRs have in both their resident and non-resident states, • Handle both the search process and the onboarding process for new insurance carriers, • Completes and submits applications and related documentation to appropriate insurance markets., • Identifies and develops insurance prospects and appropriate markets., • Creates and maintains client or prospect lists., • Schedule staff meetings for the entire agency in Microsoft Outlook on a monthly basis., • Schedule onboarding meetings with insurance carriers on the behalf of the entire agency in Microsoft Outlook., • Prepares, requests, and sends binders to insureds., • Explain coverages and exclusions and document explanations in AMS360 for future reference., • Works with clients to ensure limit and coverage adequacy., • Provides needed information and clarifications about clients to company personnel, and documents system by transaction date., • Review existing policy coverages, at least annually, to upgrade accounts and remarket, if necessary., • Assists producer staff to collect client information in preparation of schedules of insurance, summaries, and renewal proposals., • Review appropriate policy change requests and other account activity., • Documents automated file as appropriate. Uses each client contact as an opportunity for coverage review and marketing of need covered., • Recommends and helps insureds carry out loss control programs, independently and with company loss control staff., • Contacts insureds to assist in collecting past due premiums or audit amounts., • Retains assigned percentage of accounts at each renewal., • Continues to develop relationships with the insured., • Accepts and handles any duties/prospects as assigned by agency management.Personal and Organizational Development:, • Participate in sales meetings., • Identifies training needs with assistance from managers. Develops a personal improvement plan and take responsibility for learning and improving technical and sales skills regularly., • Reads and interprets technical manuals and insurance information from carriers, vendors, publishers, etc., • Organize staff events., • Orders food and catering for events., • Maintain office supply inventory., • Install new office hardware such as monitors, printers, computers, phone systems, bluetooth accessories like keyboards, etc., • Fix hardware and software issues for any computers or printers that malfunction., • Mail out checks to insurance carriers, banks, or clients that we need to pay., • Mail out important documents to insurance carriers and clients when they are asked for.KNOWLEDGE, SKILLS, AND ABILITIES, • College education or equivalent insurance experience., • Adequate knowledge of the Agency Management Systems of AMS360 and Agencyzoom., • Adequate knowledge of the Bookkeeping System of Quickbooks., • Ability to communicate verbally and in writing with others, to explain complex issues, to receive and interpret complex information, and to respond appropriately., • Ability to understand written and oral communication and to interpret abstract information., • Adequate knowledge of insurance products and usages., • Adequate knowledge of rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned client and prospect lists and enter into AMS360 and Agencyzoom., • Adequate knowledge of insurance markets and reference to markets., • Knowledge of insurance rating and underwriting procedures., • Ability to carry out complex tasks with concrete and abstract variables., • Ability to add, subtract, multiply, and divide whole numbers, and to perform simple calculations involving decimals and fractions with accuracy., • Ability to utilize computer programs and understand functionality., • Ability to process written and other materials visually.Working Conditions:, • High-pressured, fast-paced environment with significant telephone and personal disruption., • Large number of multiple steps in complex system performed with accuracy and speed is essential to the successful completion of tasks.

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