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  • Bartender
    Bartender
    26 days ago
    Full-time
    Concourse Village, The Bronx

    Hook & Reel is looking for an experienced Bartender to join our Bronx, NY team! For immediate consideration and on-the-spot hiring, please stop by our restaurant during business hours with a copy of your updated resume. (Any time before 3:00pm on Mondays and Thursdays-Saturdays) Address: 236 E 161st St, Bronx, NY 10451 What to expect: Mixing and serving a variety of drinks, including cocktails, beers, and non-alcoholic beverages, according to customer preferences and standard recipes. Providing exceptional customer service by engaging with patrons, offering recommendations, and ensuring a positive experience for all guests. Maintaining cleanliness and organization of the bar area, including regular cleaning of surfaces, glassware, and equipment, as well as restocking inventory as needed. Fast paced, fun and collaborative team and working environment Participation in employee engagement initiatives and recognition programs Opportunities for professional development Qualifications 1-3 years of experience in Bartending Restaurant/Hospitality experience Customer Service experience Employee Perks/Benefits Employee Restaurant Discount (30% off!) Flexible Working Hours Job Types: Full-time, Part-time About Hook & Reel: Born in the South where a feast means getting messy with friends, the seafood boil has been bringing people together for ages. At Hook & Reel our signature boil forks over bold flavors with a genuine, down-home feel. But eating seafood is only part of the fun. Everything tastes better elbow-to-elbow with friends, swapping stories over music, getting down and dirty and eating with your hands – all with a cold drink at the ready, ‘cause that spice ain’t no joke. We set out to share the saucy spirit of the boil with folks everywhere – testing our very own recipes, inspired by fiery Cajun home cooking. The Hook & Reel seafood boil dishes up the “reel” deal – the full backyard boil experience and flavor, with a twist. It’s a party, so we always laugh loud, and eat big. Job Types: Full-time, Part-time Pay: From $11.00 per hour Benefits: Employee discount Flexible schedule Work Location: In person

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  • Technical Support Engineer
    Technical Support Engineer
    2 months ago
    Part-time
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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