Hasbrouck Heights
Job DescriptionDispatcherWhy First Student? At First Student, we are a family of employees dedicated to safely transporting millions of students and passengers each day. Our employees are at the forefront of safety and innovation, creating and implementing advanced training and technology in the transportation industry. About the Role The Dispatcher plays a key role in daily transportation operations by coordinating routes, communicating with drivers and monitors, responding to service changes, and helping ensure safe, reliable service. This is a fast-paced, on-site position that requires strong communication, organization, and the ability to quickly adjust when operational needs change. $25/hr What You'll Do • Coordinate daily routes, schedules, vehicle assignments, and driver coverage., • Manage radio and telephone communications with drivers and other operational staff., • Respond to call-outs, delays, route changes, vehicle issues, and other service disruptions., • Monitor routes and help ensure transportation services are operating safely and on schedule., • Communicate route changes, service issues, and other important updates to appropriate team members., • Assist drivers and monitors with operational questions and issues throughout the day., • Help resolve driver, monitor, passenger, and customer concerns., • Maintain accurate dispatch logs, attendance records, route information, and other operational documentation., • Coordinate with operations leadership and other departments to maintain appropriate service coverage., • Provide coaching, direction, and operational support to drivers and monitors as needed., • Perform clerical and administrative duties associated with transportation operations., • Provide additional operational support as assigned.What You'll Bring, • High school diploma or equivalent., • Previous dispatch, transportation, logistics, driving, or similar operational experience preferred., • Strong verbal communication and customer-service skills., • Ability to communicate effectively by telephone and two-way radio., • Strong organizational skills and attention to detail., • Ability to prioritize multiple responsibilities in a fast-paced environment., • Strong problem-solving skills and the ability to respond quickly to changing operational conditions., • Basic computer skills and the ability to learn transportation and dispatch systems., • Ability to maintain accurate records and documentation., • Reliable and consistent attendance., • Ability to meet applicable company, safety, and regulatory requirements.Why Join Our Team? First Student offers a comprehensive benefits package that may include: • Paid vacation, personal time, and holidays., • Medical, dental, and vision coverage., • 401(k) retirement savings opportunities., • Life insurance., • Training and opportunities for advancement.Apply Today If you are organized, dependable, comfortable working in a fast-paced environment, and interested in helping keep transportation operations running smoothly, we encourage you to apply. Language Requirement This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English. First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf. \nCompany Description About us An industry leader famous for our yellow school buses and service and safety excellence, we’ve provided student transportation services to schools for over 100 years. Continually investing in the services of the future, we’re proud to be part of FirstGroup America – the largest provider of safe, reliable and sustainable surface passenger transportation services in North America. Industry leader We safely operate more than one third of all contracted school buses in North America. Together our 50,000 school buses travel nearly 600 million miles per year — the equivalent of 1,200 round trips to the moon. We operate in around 550 locations throughout 38 U.S. states and 8 Canadian provinces. Innovation We were the first school bus company to utilize global positioning systems (GPS), so at any one time we know where all of our buses are and how fast they’re travelling. Passionate about safety, we’ve installed Safety Crossing Gates on the front of all of our school buses and use the Child Check-MateTM electronic reminder system to make sure no sleeping children remain inside a bus at the end of each route. Awards & recognition We won the Occupational Excellence Achievement Award from the National Safety Council two years in a row. Dedicated to safety, FirstGroup received the National Safety Council’s (NSC) Green Cross for Safety Medal - the highest award for safety in North America. Teamwork and trust It takes a diverse team of skilled professionals to provide a safe, effective and efficient student transportation system. From our school bus drivers and location managers to routers, dispatchers and fleet technician mechanics, the work we do every day makes a big impact on the daily lives of students, parents, local communities and school district partners. We’re very proud of our elite team of over 55,000 dedicated, caring and diverse professionals. And they are the #1 reason we’re trusted by over 1,400 school districts - more than any other provider. Everybody here plays their part in creating a positive school bus experience. Our culture We live and breathe our vision and values. They are embedded in our culture and drive our commitment to our customers and communities. Our culture fosters growth and promotes respect, reliability, responsibility and safety. And we recruit people who share these values and will work together to build strong and trusting partnerships in the communities we serve. Safety – Although our safety record is twice as safe as the industry average, we continually seek out opportunities to enhance our operational and safety initiatives. Learning – Through our learning culture that spans over 550 locations, we receive and share insight from our people to enhance our service now and in the future. Making a difference - By doing our job well, we make a positive impact on many lives – including the millions of students who travel with us every school day. Careers for all – We’re an Equal Opportunity Employer and an Employer of Choice. By consistently encouraging and supporting an open dialogue with our people and partners, we’re able to share new ideas and develop new ways to meet the needs of our customers and passengers. At First Student, you’ll feel empowered to serve your community. So join the team and start to make a difference. About us\r\nAn industry leader famous for our yellow school buses and service and safety excellence, we’ve provided student transportation services to schools for over 100 years. Continually investing in the services of the future, we’re proud to be part of FirstGroup America – the largest provider of safe, reliable and sustainable surface passenger transportation services in North America.\r\n\r\nIndustry leader\r\nWe safely operate more than one third of all contracted school buses in North America.\r\nTogether our 50,000 school buses travel nearly 600 million miles per year — the equivalent of 1,200 round trips to the moon.\r\nWe operate in around 550 locations throughout 38 U.S. states and 8 Canadian provinces.\r\n\r\nInnovation\r\nWe were the first school bus company to utilize global positioning systems (GPS), so at any one time we know where all of our buses are and how fast they’re travelling.\r\nPassionate about safety, we’ve installed Safety Crossing Gates on the front of all of our school buses and use the Child Check-MateTM electronic reminder system to make sure no sleeping children remain inside a bus at the end of each route.\r\n\r\nAwards & recognition\r\nWe won the Occupational Excellence Achievement Award from the National Safety Council two years in a row.\r\nDedicated to safety, FirstGroup received the National Safety Council’s (NSC) Green Cross for Safety Medal - the highest award for safety in North America.\r\n\r\nTeamwork and trust\r\nIt takes a diverse team of skilled professionals to provide a safe, effective and efficient student transportation system. From our school bus drivers and location managers to routers, dispatchers and fleet technician mechanics, the work we do every day makes a big impact on the daily lives of students, parents, local communities and school district partners.\r\n\r\nWe’re very proud of our elite team of over 55,000 dedicated, caring and diverse professionals. And they are the #1 reason we’re trusted by over 1,400 school districts - more than any other provider. Everybody here plays their part in creating a positive school bus experience.\r\n\r\nOur culture\r\nWe live and breathe our vision and values. They are embedded in our culture and drive our commitment to our customers and communities. Our culture fosters growth and promotes respect, reliability, responsibility and safety. And we recruit people who share these values and will work together to build strong and trusting partnerships in the communities we serve.\r\n\r\nSafety – Although our safety record is twice as safe as the industry average, we continually seek out opportunities to enhance our operational and safety initiatives.\r\nLearning – Through our learning culture that spans over 550 locations, we receive and share insight from our people to enhance our service now and in the future.\r\nMaking a difference - By doing our job well, we make a positive impact on many lives – including the millions of students who travel with us every school day.\r\nCareers for all – We’re an Equal Opportunity Employer and an Employer of Choice.\r\nBy consistently encouraging and supporting an open dialogue with our people and partners, we’re able to share new ideas and develop new ways to meet the needs of our customers and passengers. At First Student, you’ll feel empowered to serve your community. So join the team and start to make a difference.