Engineering Technical Writer
5 days ago
Jersey City
Job Description ITnova is seeking an individual to fill a hybrid on-site/off-site position as an Engineering Technical Writer to support documentation development, quality control, structure, and governance. The consultant will work closely with subject matter experts, project managers, and process owners to create content for the engineering documentation and knowledge repositories, and collaborate to keep them current, well-organized, and aligned with departmental standards and Agency brand. Responsibilities Create and maintain documentation • Create, revise, and format technical documentation, including SOPs, maintenance manuals, policy manuals, process documents, training guides, and onboarding materials., • Document business process descriptions, business analysis including but not limited to, • Lessons learned, • Best practices, • Industry trends, • Agency goals, • Engineering Department requirements., • Conduct meetings with engineers, project managers, content owners and other stakeholders to identify needs for updating and improving documentation. Propose actions to ensure documentation is clear, consistent, and accessible., • Research on best and current industry practices to maintain the Engineering knowledge hub content accurate, current, and well-organized., • Apply metadata standards and controlled vocabularies to improve document organization and searchability across platforms., • Produce and edit documentation to ensure it is aligned with established naming conventions, filing systems, and taxonomy frameworks., • Manage the document lifecycle, registering version control, tracking, ownership, and conducting periodic reviews., • Maintain documentation libraries in SharePoint, including basic permission structuring and navigation setup., • Collect, research, and review existing internal and external facing Agency, Department and Divisional documentation and established processes related to the Engineering ones, to ensure alignment with Engineering documentation., • Ensure documentation, forms, and templates accurately reflect current workflows and tools; identify outdated content and coordinate updates with relevant stakeholders., • Must possess a bachelor's degree from an accredited college., • Proven experience in technical writing within engineering, construction, or infrastructure environments., • Proficient in Microsoft Office 365 tools including Word, PowerPoint, Excel, and Visio. • Experience with Adobe tools for managing PDFs, and creating documentation (Adobe reader, editor, InDesign)., • Experience using process mapping or diagramming tools such as Visio, Lucidchart, Miro or similar., • Proven experience with document management platforms such as SharePoint or OpenText, including basic file structure, metadata tagging, and permission management., • Strong understanding of document lifecycle practices, version control, and naming conventions., • Strong analytical and organizational skills, with the ability to structure complex information clearly., • Self-motivated, quick learner with the ability to prioritize multiple tasks and meet deadlines., • Independent worker, requiring minimal supervision., • Experience using Enterprise Content Management systems at an administrator or advanced user level (e.g., configuring metadata fields or managing large libraries)., • Proficiency in screen capture and video editing tools such as Loom, Snagit, or other modern alternatives., • Experience with structured content development and template management., • Experience working with large public agencies or utilities is a plus