Director of Product Operations
4 days ago
Elmwood Park
Job Description ELLKAY is a nationwide leader in health care data interoperability delivering innovative solutions that support the data migration needs of all members of the healthcare ecosystem. ELLKAY is playing a vital role in helping healthcare organizations access and share data among disparate systems. We are recognized by our e-health industry partners, independent medical group practices, hospitals and health systems, laboratories, and payers as the “Healthcare Data Plumbers” that make data migration and interoperability possible. Our 'Client-first' focus has made ELLKAY one of the most respected healthcare IT companies in the nation. We value our clients and believe that strong relationships are the foundation for a strong company, and we're dedicated to providing connectivity to the healthcare industry. Company Culture: We deal with medical data and we take our work very seriously, but not ourselves. If you’re a smart, hard-working, dedicated individual who thrives in a laidback, friendly work environment, ELLKAY may be the place for you. We’re committed to attracting good people who are passionate about the work they do. ELLKAY was founded over a decade ago on the values of innovation, efficiency, and service created in a collaborative work culture. As we have grown, we are proud to still possess the same energy and passion for what we do. We strive to provide exceptional customer experiences to our clients, which begins with first employing amazing people. ELLKAY is proud to maintain a high-quality, innovative, and diverse workforce. Job Description: This role leads the organization, management, and optimization of product operations, driving clarity, consistency, and efficiency across teams. Essential Duties & Responsibilities: BASE (First 90 Days): Leverage AI to document and organize core product operations functions, establishing clarity and structure, with a focus on tying product performance to financial outcomes. GROWTH (Next 6–12 Months): Build automated measurement frameworks and KPI models to optimize product operations, leveraging AI to enhance visibility and decision-making. FUTURE (Beyond 12 Months): Drive a programmatic performance culture through cross-functional leadership, accelerating the pace of innovation across the organization. Key Activities • Document and organize product operations practices for consistency and clarity, • Build and manage an operational cadence for daily, weekly, monthly, and annual planning and deliverables, • Manage analytics, reporting, and feedback loops within the product department and across the organization, • Collaborate with engineering and delivery teams on capacity planning, prioritization, and throughput, • Integrate product performance reporting with financial outcomes to support strategic decision-making, • Expertise in product, portfolio, and operational planning, • Expertise in cross-functional leadership within product-led SaaS and engineering environments, • Expertise with both cloud-based and legacy software deployment models, • Expertise in KPI development and executive-level reporting, • Expertise with workforce management tools such as Aha!, Monday.com , Asana, and Jira, • Experience with a variety of SDLC methodologies, including Agile, Kanban, and others, • Experience in business and operational planning practices, • Demonstrated success in transitioning a startup product operations environment into a scalable, growth-phase organization, • Proven experience with generative AI and AI-driven operational optimization, • Strong track record of driving operational efficiency through KPI identification, tracking, and management, • Demonstrated achievement of financial performance goals, including both top-line growth and bottom-line efficiency ELLKAY offers a comprehensive and competitive benefit package that starts day one! Including: • Medical, Dental, and Vision benefits, • Employer-paid Life and LTD, • 401k w/ matching – once eligibility is met, • Work/life balance, • Paid Volunteer Program, • Flexible working hours, • Unlimited PTO, • Remote work options, • Employee Discounts, • Working with talented, collaborative, and friendly people who love what they do, • Professional growth within, • Innovation environment At ELLKAY, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy of operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences. For those who do not live within 40 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets. For more information on our company, visit . ELLKAY LLC is a Smoke-Free Workplace. ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.