FORD Service Production Manager - Sewell Ford Lincoln
hace 11 días
Odessa
Job Description The Ford Service Production Manager oversees the daily technician production operations of the Ford service departments dealership, ensuring efficient workflow, high-quality repairs, to provide exceptional customer satisfaction. This role provides some technical guidance to technicians, supports complex Ford diagnostic challenges, and ensures all repair work aligns with Ford Motor Company standards and warranty requirements. The Service Production Manager serves as the central point of communication between service advisors, technicians, parts personnel and management to deliver seamless and professional service experiences. Benefits Annual Base Salary + Commission Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Hands on Training Tuition Reimbursement Career Growth Opportunities Retirement Plan Responsibilities Key Responsibilities Operational Leadership Monitor Ford-specific shop workflows to ensure timely and accurate completion of services, recalls, diagnostics, and repairs. Ensure compliance with Ford Service processes, workshop manuals, and special service messages (SSMs). Assist the Service Manager with managing daily technician productivity, efficiency, and shop performance metrics. Monitor and report technician time punches and availability daily to service manager and service advisors. Invests daily in technician growth through real-time coaching, walk-arounds and hands-on guidance. Identifies skill gaps early and creates simple development plans to help each tech advance in competency and confidence. Celebrates small wins and reinforces behaviors that align with our mission, values, and Second-Mile service mindset. Technical Support & Quality Control Provide support in utilizing Ford scan tools such as IDS, FDRS, and PTS resources. Can be trained for this. Review and confirm proper use of Ford Workshop Manual procedures, labor times, and technical service bulletins (TSBs). Can be trained for this. Perform quality inspections on Ford vehicles to verify accuracy, safety, and compliance with Ford factory repair standards. Customer & Team Communication Support service advisors by providing clear technical explanations for Ford repairs, warranty processes, and recommended services and assists with resolving customer concerns related to repair quality or technical questions. Contribute to a positive, professional team culture focused on accountability, communication, and continuous improvement. Provide clear expectations for workflow, quality standards, and timelines at that start of each day no one should guess what success looks like. Keeps communication tight between technicians, advisors, and parts to reduce rework, wait time, and frustration. Translate Ford procedures and SOPs into simple , approachable direction your team can act on immediately. Accountability and Ownership Hold the team accountable to process discipline, clock-times, and comeback prevention - always with fairness and consistency. Address performance concerns quickly, directly, and respectfully so the team never feels surprised. Take ownership of shop flow issues and work collaboratively with advisors and parts to remove barriers. Customer Focused Leadership Reinforce that every repair impacts a customers trust - coach technicians on doing it right the first time and documenting thoroughly. Ensure technicians understand how their accuracy and efficiency contribute to the overall customer experience, CSI, and loyalty. Leadership Presence Bring steady leadership during stressful moments; guide the shop through bottlenecks with calm problem-solving instead of pressure. Serve as a bridge between front-end and back-end teams, ensuring both sides feel supported, respected, and aligned. Administrative & Compliance Duties Ensure correct use, maintenance, and calibration of Ford specialty tools, equipment, and diagnostic devices. Maintain OSHA safety compliance and enforce dealership safety protocols. Achieve and stay up to date with Ford trainings through Ford's dedicated online training system. Attend department and dealership meetings and trainings. Some reporting may be required on a weekly of monthly basis. Requirements Qualifications Education & Experience High school diploma or equivalent required; automotive technical training or other mechanical training or experience preferred. (e.g. Automotive Master certification, Service Manager certification) Minimum 5 years of automotive technician or service advisor experience preferred but not required. Prior leadership, team lead, or supervisory experience within a Ford or OEM dealership a service department strongly desired but not required. Skills & Competencies Expert-level Ford diagnostic and repair skills, including the use of Ford service tools and systems (PTS, OASIS, FDRS, IDS). Strong leadership, communication, organizational, and problem-solving abilities. Ability to manage multiple priorities in a fast-paced Ford dealership environment. Understanding of Ford warranty procedures, labor operations, recall procedures, and repair authorization processes. Commitment to safety, quality workmanship, and exceptional customer service. Basic understanding of sales, gross and chargebacks. Competent with email and excel and various dealer specific software.