Clinical Manager, Clinical Operations (After Hours)
1 month ago
New York
Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. As the Clinical Manager you'll lead and inspire a high-performing clinical team who provides critical mental health support across our 24/7 Mental Health Crisis services, Critical Incident Response, and other longitudinal clinical programs. In this full-time remote role, you'll be responsible for the operational health, quality, and team performance across services that often run nights and weekends. You'll empower your team to deliver exceptional care in fast-paced, high-stakes environments, with a focus on adaptability, strong clinical judgment, and a mindset for innovation. Reporting to the Sr. Clinical Manager, you'll collaborate closely with internal and external partners to ensure impactful, high-quality service delivery that aligns with Spring Health's mission to eliminate every barrier to mental health. What you'll do: • Supervise and lead clinical team members delivering services across crisis response and high risk care management programs, • Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews, • Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, and care coordination, • Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs, • Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members, • Ensure that timely and effective Critical Incident Response is delivered as needed, • Deliver case audit feedback and coaching, proving clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols, • Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams, • Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models, • Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness, • Customer and member satisfaction, • Operational efficiency (productivity, utilization), • Team retention rates, • Employee engagement, • Clinical quality performance What you'll bring: • 3+ years of leadership and management experience, including supervision of teams of 15+, • 10+ years of experience in behavioral health, including experience in clinical call centers and care management, • Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC), • Track record of building and growing high performing teams and mentoring frontline team members, • High sense of urgency and results focus combined with a service orientation, • Naturally relentless in breaking barriers to get things done with speed and quality, • Exceptional communication skills, with the ability to inspire and engage a team, and be highly attuned to the organizational culture, • Training and experience in evidence-based modalities of care, including longitudinal care management, • Excitement about working in a rapidly changing organization Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
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