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Job Description BASIC FUNCTIONS The Operations Administrator contributes to the coordination of the Sales Department’s strategic and tactical plans. The Sales Operations Coordinator supports the Sales Operations Manager on special projects, Account Management administrative functions, processes, metrics, and training. This individual has the responsibility and authority to carry out assigned tasks. SPECIFIC DUTIES • Support special projects, such as improvement of delivery and quality metrics Support administrative activities with Sales so that Account Managers can focus on customer contacts. Examples include: help desk ticket management, sending general marketing information, entering contacts/leads, administrative documents, trackers, form completion, etc., • Perform activities as directed by Sales Operations Administrator related to Sales metrics, • Prepare, facilitate, and record training for all Sales personnel Including Sales training plans to onboard new Sales Assistants and Sales personnel., • Maintain Sales EPDS Manual., • Review and update policies and procedures for the Sales Dept., • Meet, coordinate, and support activities with other CTG Departments to ensure alignment on Sales and Operations objectives., • Monitor inbound PO’s and work with Sales to keep dates current/updated as needed., • Monitor RMA/RTV progress; work with sales employees to resolve all issues within the 30 day requirement., • Assess and measure effectiveness of processes, • Audit sales processes and work as needed, • Evaluate unforeseen/unplanned issues that arise with procedures and processes to determine the best course of action., • Maintain and update documents on the Sales team page on the Intranet., • Support the Sales department in OST meetings., • Support sales res during internal audits and when necessary during external audits., • Comply with all customer quality requirements., • Ensure compliance with company code of conduct and all applicable laws, regulations, rules and policies., • 0-3 years project management, supply chain and/or operations experience., • B.A. /B.S. from an accredited university desired, or equivalent experience; Masters preferred., • Defense and Aerospace experience preferred., • Experience with a QMS and process-driven environment., • Advanced knowledge of Microsoft Office Suite – specifically Outlook, Word, Excel and PowerPoint., • Benefits: Health insurance, Dental insurance, Vision insurance, Retirement plan, Paid time off, Flexible schedule, Parental leave, Professional development assistance., • Open door policy with executives., • Free catered lunch daily., • Annual corporate events. Blue Raven Solutions, headquartered in Morristown, NJ and having decades of operating experience, provides tech-enabled, scaleable supply chain management solutions to over 80 OEM partners and a growing list of military customers including the Defense Logistics Agency (DLA), US Navy, US Army and more. Operating through two divisions, CTG and Triman, the Company provides a broad range of solutions including distribution, program management, obolesence management, counterfeit avoidance, kitting and engineering services in support of mission critical components and systems across a wide variety of long-life military programs. This combination of solutions is supported by the Company’s proprietary, industry leading SEDNATM Analytics platform which drives data-informed decisions and outcomes while keeping fleets operational, ready, and safe.Blue Raven Solutions, including Triman Industries, Inc., and Crestwood Technology Group, LLC (collectively, the “Company”) is a portfolio company of AE Industrial Partners, LP (“AEI”), a private equity firm specializing in aerospace, defense & government services, space, power & utility services, and specialty industrial markets. Since August 2019, AEI in partnership with the Company’s management team and other shareholder partners, has been strategically building a unique platform of scale serving the complex military aftermarket with a broad set of capabilities that enable OEMs to increase sales, performance and productivity while allowing military customers to minimize program risks and costs.\r\n\r\nBlue Raven Solutions, headquartered in Morristown, NJ and having decades of operating experience, provides tech-enabled, scaleable supply chain management solutions to over 80 OEM partners and a growing list of military customers including the Defense Logistics Agency (DLA), US Navy, US Army and more. Operating through two divisions, CTG and Triman, the Company provides a broad range of solutions including distribution, program management, obolesence management, counterfeit avoidance, kitting and engineering services in support of mission critical components and systems across a wide variety of long-life military programs. This combination of solutions is supported by the Company’s proprietary, industry leading SEDNATM Analytics platform which drives data-informed decisions and outcomes while keeping fleets operational, ready, and safe.