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✨ Patient Care Coordinator – Be the Front Line of an Exceptional Patient Experience! The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive experience for our patients. This role focuses on managing the clinic, building patient relationships, understanding patients hearing needs, and ensuring a smooth flow for a thriving growing practice. 🌟 What You’ll Do • Greet and screen patients to determine how we can best support them, • Answer questions about services and promotions, • Spot potential leads and keep patient flow running smoothly, • Manage scheduling, daily office tasks, and financial and administrative duties, • Handle insurance verification, inventory, and patient records, • Partner with clinic and home office teams to support operations, • Assist with marketing efforts, events, outreach, and patient retention activities 💡 Who Thrives in This Role • Eager learners whose career is centered around working in a medical practice, • Strong multi‑taskers with solid problem‑solving skills, • Punctual, reliable professionals, • Individuals who genuinely love helping others ❤️ Why It’s Rewarding You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health. Full Time: Monday - Friday, No Weekends. Location: Franklin Square, NY and East Meadow, NY. Must be able to travel to both locations Compensation: $18.00 - $21.00 an hour. Pay is commensurate with experience and qualifications Essential Duties and Responsibilities: • Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services., • Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment., • Schedule and confirm appointments and conduct outbound retention calls to patients., • Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office., • Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing., • Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner., • Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records., • Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification., • Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail., • Verify the status of and checking in hearing aids and repairs and track/maintain product inventory., • Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters., • Track marketing calls and inquiries from initial contact through the point of sale, • Responsible to open and close the office on a daily basis and ensure the reception area is well maintained., • Training support for other location front office staff, as may be appropriate. Education and Experience Requirements: • A minimum of 10 years office management experience in a customer driven industry is a plus., • High school diploma or equivalent (GED) Required Skills: • Strong computer skills, • Experience with word processing and database software., • Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills., • Excellent oral and written communication skills., • Basic understanding of accounting procedures and good math aptitude., • Strong customer service orientation., • Excellent organizational skills., • Ability to manage multiple tasks within strict deadlines., • Ability to input and track sales revenues and balance accounts daily and monthly., • Detail oriented., • Front desk medical experience required. Physical Demands: • Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace., • Must be able to pick up after an interruption to complete tasks that require focus., • Must be able to lift boxes up to 20 pounds.