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Job Description The Process Engineer is responsible for developing, maintaining, and improving configuration processes and operational work instructions used in the provisioning and deployment of IoT devices. This role creates and manages device configuration workbooks, supports manufacturing and operations teams, and ensures quality standards are consistently met through process adherence, First Article Inspections (FAIs), audits, and continuous improvement initiatives. This position works cross-functionally with Operations, Engineering, Quality, Supply Chain, and Customer Support teams to ensure accurate, scalable, and compliant device configuration processes. CORE ACCOUNTABILITIES Process Engineering & Device Configuration • Develop, maintain, and optimize configuration workbooks, process documentation, and work instructions for IoT device provisioning and deployment • Translate technical product requirements into clear operational procedures and configuration workflows, • Support configuration activities including firmware loading, SIM provisioning, network setup, labeling, serialization, and customer-specific programming requirements • Collaborate with Engineering and Product teams to implement new product introductions (NPI) and process changes • Identify opportunities to improve configuration efficiency, reduce errors, and streamline workflows, • Assist in troubleshooting device configuration issues and support root cause analysis activities, • Maintain process version control and ensure documentation accuracy across manufacturing and operations environments Quality & Compliance • Ensure configuration workbooks and operational procedures are consistently followed by production and operations teams • Conduct process audits and monitor adherence to established quality standards and work instructions, • Support First Article Inspections (FAIs) for new products, configuration changes, or process updates, • Assist with internal, customer, and external audits by preparing documentation and supporting corrective actions, • Participate in CAPA, nonconformance investigations, and continuous improvement initiatives, • Monitor quality metrics and support implementation of corrective and preventive actions, • Help maintain compliance with ISO, customer, and regulatory requirements where applicable Cross-Functional Collaboration • Partner with Manufacturing, Supply Chain, Quality, and Technical Support teams to ensure successful device deployment and operational readiness • Provide training and guidance on configuration processes and documentation updates, • Support scaling of configuration operations for new customers, products, and global deployments QUALIFICATIONS Required Qualifications -Bachelor’s degree in Engineering, Manufacturing, Industrial Technology, Supply Chain, or related field preferred -2–5 years of experience in process engineering, manufacturing engineering, quality engineering, or technical operations -Experience working with IoT devices, electronics manufacturing, or technical configuration environments preferred -Knowledge of process documentation, work instructions, and manufacturing workflows -Familiarity with quality systems, audits, and First Article Inspection (FAI) processes -Strong analytical, troubleshooting, and organizational skills -Proficiency with Microsoft Excel and process documentation tools -Experience with ERP, MES, or quality management systems is a plus Preferred Qualifications -Experience supporting ISO 9001 or similar quality management systems -Knowledge of Lean Manufacturing and continuous improvement methodologies -Familiarity with cellular connectivity, firmware management, or embedded devices -Experience in high-mix, low-volume manufacturing or device provisioning environments Key Skills -Process improvement -Attention to detail -Technical documentation -Quality assurance -Root cause analysis -Cross-functional collaboration -Problem-solving -Time management OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. WORK ENVIRONMENT -Manufacturing, operations, or technical production environment -Combination of desk-based process documentation and hands-on operational support -Collaboration with internal teams, suppliers, and external auditors as needed WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision. VISION To be the trusted global leader in IoT Connectivity Solutions for over 100,000,000+ connected devices, enabling a smarter, more connected world for all. MISSION To empower our customers to deliver transformative solutions that deliver impactful outcomes to the communities and customers they serve. KORE VALUES Customer Obsession We earn trust through deep understanding and relentless commitment. We earn the trust of our customers and aim to delight them through our solutions – we want to be loved by our customers. Be the Spark We lead with energy, creativity, and urgency. We don't wait for change – we ignite it. We listen, engage, and encourage others to participate. Own the Outcome We take accountability seriously – delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we’re frugal where it makes sense. Grit & Positivity We face challenges head-on – with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments. Challenge. Debate. But Be Human. We speak up, question assumptions, and challenge ideas – not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we’re all on the same team. KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.

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Records and relays messages to the appropriate staff member.

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