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Job Description Have you ever dreamed of joining a team that is reinventing professional skincare? Have you ever wanted to support a business from the ground up? Is it your goal in life to make a difference in people's lives, every single day? Meet Glowbar. About us: Glowbar is a skincare company with a people-centric mentality. Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective. Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point. After launching in New York City in 2019, Glowbar has quickly scaled with locations across the northeast with national expansion on the horizon. As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas. Culture: We are a team of hardworking and passionate individuals who are dedicated to helping people take care of their skin. Our team embodies our shared core values, and we aim to create a safe and supportive environment for everyone at Glowbar. We integrate these values into our everyday practices, and are culture carriers that pride ourselves on being: * Driven: We are goal-oriented and results focused * Outgoing: We are passionate about our team and clients in everything we do * Problem Solving: We are scrappy problem solvers considering every option * Enthusiastic: We are warm and lead with positivity * Self-Aware: We understand our impact on others * Trustworthy: We are dependable and depended upon. We are strongest when we work together Role: Glowbar is seeking a driven, outgoing, self-motivated and people-focused Studio Manager to be a part of our growing (and glowing) team! Our Studio Manager will be continuously empowered to achieve KPIs and make strategic, high-level business decisions to ensure an amazing experience for every client while building a motivated and supportive culture within their studio. This person will work collaboratively with studio leadership to deliver results and foster a positive, results-driven culture. The Studio Manager should proudly display our core values each and every day and strive to support their team, clients, and business to the best of their abilities. As Studio Manager, your responsibilities will include (but are not limited to): Revenue * Demonstrates strong financial acumen by maintaining and exceeding Glowbar studio performance goals focused on topline revenue, retail product and client appointments through strategic frequent actions and plans that produce results and impact to KPIs * Focus on client acquisitions, member conversion and retention through upselling and cross selling * Effectively manage studio budgets and expense including treatment usage, product and supply ordering and payroll; identify areas of cost savings without compromising quality Team Leadership * Be an exemplary team leader by exhibiting a people-first mentality focused on team member development and retention * Regularly coach, counsel and develop studio team consisting of Studio Guides (front desk) and Estheticians (service providers) on successes and challenges related to individual and Company goals (e.g. holding team members accountable for meeting defined KPIs, hospitality and dependability expectations) * Building strong-identity teams that apply their diverse skills, perspectives, and common goals * Creating and maintaining a climate where people are motivated to do their best to help the organization achieve its objectives Studio Operations (Inventory, Staffing, Scheduling, Platform Management) * Optimize schedules on a daily basis to ensure utilization goals are achieved while effectively managing labor cost * Manage recruitment and hiring process for your studio in partnership with field leaders and HQ partners * Manage retail and professional inventory via weekly inventory counts, revenue forecasting, and managing loss and usage costs * Manage and process bi-weekly payroll * Manage inventory usage to ensure alignment with Company expectations Client Experience * Model and ensure a friendly, compassionate environment, guaranteeing that every client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment * Manage all client feedback for your studio to prioritize a positive client experience Community Events & Partnerships * Build your community network in order to have at least one monthly activation that will support brand awareness, create new clients and build a strong membership base to ultimately drive studio growth * Analyze and react to business trends in order to proactively plan partnerships to build members and first time treatments * Manage weekly field outreach (flyering, tabling, etc.) within your community to reach new clients and drive new business to the studio Qualifications * 2+ years of hospitality people management experience in a booming service-based industry (i.e. fitness, restaurant, retail, hotel, salon/spa, etc.) * Proven track record of success in driving studio level margins and disciplined expense management * Impressive management style with demonstrated success inspiring teams to achieve (and exceed!) goals; fostering a high-performing team * Superior communication and interpersonal skills, providing exceptional hospitality * Obsessed with providing best-in-class hospitality * Strong understanding of retail operations, policies, and procedures * Demonstrated ability to prioritize and multi-task within a fast-paced environment * Must be a forward-thinking problem-solver with a strong work ethic who has compassion for employees and clients * Desire to learn and try new things every day! * Passion for beauty, skincare and taking care of people * Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and early morning/midday/late evening weekday availability Salary: $65,000-$75,000, commensurate with experience Working Conditions: At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role: • Frequent standing, walking, and movement throughout the entire shift, • Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies, • Climbing up and down stairs during shift operations, • Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary), • Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas, • Performing operational tasks such as restocking, organizing supplies, and light cleaning Physical and mental health, personal development and work-life balance are key to growth and well-being. In addition to our generous pay rates, our comprehensive benefits extend well beyond the average and are valued at close to $10k annually. We want you to be your best self both in and outside of our studios and we are proud to offer a variety of generous benefits to support this, which can include… * Medical dental and vision insurance largely paid for by Glowbar * Paid Time Off * Paid Sick Leave * Paid Holidays * Short and Long Term Disability Insurance * Life Insurance * Commuter benefits * Accident and Critical Illness Insurance * Employee Assistance Program (EAP) * Annual Glowbar Membership with 2 guest passes * Employee discounts on retail product * Community giveback * Friends and family discounts * Team member referral bonuses * Career advancement and continuing education opportunities * Discounts at a vast array of lifestyle brands, services restaurants, theme parks and more