Director of Client Relations and Private Events
2 days ago
New York
Position: Director of Client Relations and Private Events Contract Type: Retainer Reference No: PF10 Start Date: February 2026 Location: New York–based with frequent travel (U.S. and Europe) Overview The Director of Client Relations and Private Events is responsible for cultivating, managing, and growing Prota Fiori’s VIP client community through a refined calendar of trunk shows, private appointments, and invitation-only events. This role is entirely direct-to-consumer, relationship-led, and rooted in delivering an exceptional, high-touch client experience. This position centers on clienteling, private events which are primarily trunk shows, and long-term relationship building, ensuring Prota Fiori’s most valued clients receive thoughtful, consistent, and personalized care aligned with the standards of the world’s leading luxury houses. Reporting directly to the Founder & CEO, the Director of Client Relations and Private Events will travel between key markets primarily New York, Palm Beach, California, and select international destinations to host events, meet clients, and strengthen the Prota Fiori community. This role also oversees CRM strategy and client communications, ensuring every client interaction reflects discretion, craftsmanship, and excellence. Key Responsibilities Client Relations & VIP Clienteling • Serve as the primary point of contact for Prota Fiori’s VIP and high-value clients, • Build and maintain long-term relationships with clients through personalized outreach, private appointments, and thoughtful follow-up, • Develop deep knowledge of client preferences, sizing, purchase history, and lifestyle needs, • Implement refined clienteling initiatives including birthday outreach, gifting, private previews, and bespoke experiences, • Ensure every client interaction reflects Prota Fiori’s values, discretion, and commitment Private Events & Trunk Show Management • Own and manage the annual trunk show and private event calendar, in close collaboration with the Founder, • Plan and execute intimate trunk shows, in-home appointments, salon-style events, and cultural activations, • Travel regularly to host events and meet clients in key markets, • Identify and collaborate with aligned hosts, stylists, and private communities to expand the Prota Fiori network, • Oversee all event preparation, including client invitations, product curation, and post-event follow-up, • Drive event performance through consultative, relationship-led selling CRM Strategy & Client Communications • Oversee and maintain Endear CRM as the central platform for all client relationships, • Ensure CRM data integrity, thoughtful segmentation, and consistent follow-up, • Track client engagement, event participation, repeat purchases, and retention, • Work cross-functionally with internal support and interns using Mailchimp for elevated, brand-aligned communications (event invitations, announcements, launches), • Provide regular insights to the Founder on client behavior, preferences, and opportunities Brand Ambassadorship & Client Experience • Act as a brand ambassador for Prota Fiori, embodying the brand’s Italian craftsmanship, sustainability ethos, and refined aesthetic, • Deliver product knowledge with nuance and confidence, positioning Prota Fiori as a discreet luxury alternative to logo-driven brands, • Ensure a seamless, elevated client experience from first introduction through post-purchase follow-up, • Maintain impeccable personal presentation aligned with luxury standards and brand values Candidate Profile • Proven experience managing VIP or private clients within luxury fashion, accessories, jewelry, or lifestyle brands. Luxury and/or footwear is highly preferred., • Strong background in trunk shows, private events, or clienteling-led sales environments, • Highly relationship-driven, discreet, and emotionally intelligent, • Comfortable traveling frequently and hosting clients in both formal and intimate settings, • Exceptionally organized, detail-oriented, and CRM-driven, • Confident working directly with a Founder in a high-trust, entrepreneurial environment, • Naturally polished, warm, and service-oriented with strong taste and judgment, • Experience with Endear CRM, Shopify, and clienteling platforms preferred, • Passion for craftsmanship, sustainability, and women-led businesses Be Part Of The Team • Actively participate and execute the Prota Fiori mission via enhancing knowledge in brand values, sustainability, products, tailoring and company standards, • Play an active role on the team to achieve the best quantitative and qualitative results, • Participate in the recognition of team success and working together enthusiastically and cross functionally with all team members to meet the common goals, • Complying with the attendance of Prota Fiori’s company schedule and strategy, • Maintain a professional and impeccable image and follows company standards, • Ensure personal image, appearance and behavior reflects the company values, showing enthusiasm, commitment and initiative to be the perfect leader by example, • Represent an ambassador of the brand, always maintain and promote proactive attitude, actively participating and cooperate with team, acting with pride About Us PROTA FIORI is the first of its kind - a female founded women’s luxury footwear brand designed and manufactured with state-of-the-art sustainable materials including upcycled apple skins made in Italy with best in class partners using Italy's unique combination of artisanal craftsmanship and production technology that has made it the world's leader in luxury footwear. Using plant-based fibers and environmentally friendly materials to design timeless shoes that are both aesthetically stunning and exceedingly comfortable, the brand is founded on a commitment to make a positive impact in our fight against food waste, responsible fashion design and production and climate change without compromising quality and style. @prota_fiori