OpCen Watchstander / Dispatcher / Scheduler
hace 9 días
Corpus Christi
Job Description JOB SUMMARY The Corpus Christi Watchstander is the primary communicator between vessels, pilots, towing companies, agents, customers, and shoreside personnel. Receives orders from the harbor master, agents, and other representatives requiring harbor tug services in the Port of Corpus Christi (POCC). The dispatcher works a rotational schedule of 12-hour shifts (two days on, two days off, three days on, two days off, two days on, and three days off and every other weekend). The day shift is 0700 – 1900, and the night shift is 1900 – 0700. KEY INTERACTION (INTERNAL & EXTERNAL) General Manager, Watch Supervisor, Port Captains, Port Engineers, shoreside staff, and tug crews. External interactions include Towing Companies, POCC Harbor Masters, Pilots, Pilot Dispatchers, vessel agents, terminal operators, and regulatory agencies. JOB RESPONSIBILITIES • Ascertains and maintains awareness of the immediate status of all ongoing, near, and future jobs, • Assign tugs to vessel movements, • Coordinates tug availability for fuel & lube servicing, tug maintenance & repairs, and crew changes, • Coordinates tug availability with all departments and duty personnel when direct access to the tug by departmental personnel is necessary, • Identifies any potential tug shortages as rapidly as possible and coordinates with the watch supervisor, harbor Pilot dispatchers, and towing companies, • Keeps an updated time sheet of all service-degraded tugs, including times to return to full-service, • Maintains an updated tug sheet of the location of all working, idle, and out-of-service tugs, • Maintains direct contact with the POCC harbor master dispatchers, Galveston/Texas City Pilot dispatchers, Freeport Pilot dispatchers, Houston Pilot dispatchers, and harbor Pilots to provide the appropriate tug service for all upcoming jobs, • Monitors all channel closures to ensure tugs are available to transit to and from unaffected docks and terminals, • Provides solutions to problems and special requests, • Receives emergency calls and records significant information, • Will be required to stand an on-call watch as per the operating schedule of the OpCen, • A High school diploma or GED is required; extensive experience may be considered in lieu of education, • Attention to detail and problem-solving skills, • Excellent interpersonal skills, • Minimum 1-year work experience in the maritime industry or 5 years of boating experience, • Proficiency in speaking with nautical words, expressions, and phrases, • Requires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines, • Must be able to obtain a Transportation Worker Identification Credential (TWIC), • Ability to always communicate effectively and professionally, • Ability to deal with others using courtesy, tact, and good judgment, • Ability to establish and maintain effective relationships with personnel and stakeholders, • Ability to manage multiple demands simultaneously while maintaining service standards, • Ability to maintain the confidentiality of all sensitive communications, • Ability to operate a variety of standard office equipment, such as a calculator, telephone, photocopier, fax, etc., • Ability to understand and execute complex oral and written instructions, • Ability to work at a computer desk for prolonged periods without loss of attention, • Ability to work independently with minimal or no guidance, • Ability to work some overtime when business needs arise, • Advanced skills (obtained through either a minimum of three years of industry experience and/or certifications) required for problem-solving, resource optimization, and resource allocation, • Excellent written and verbal communication skills, • Interpersonal skills include self-awareness and the ability to deal professionally with others and always make professional judgments, • Must be service-oriented and customer-centric to all internal and external customers, • Must be a team player and support the mission, vision, and goals of G&H Towing and the department, • Proven ability to troubleshoot, test resolutions, and escalate common issues, • Proven analytical and problem-solving skills, • Work hours will be assigned based on business needs. The dispatcher works a rotational schedule of 12-hour shifts (two days on, two days off, three days on, two days off, two days on, and three days off and every other weekend). The day shift is 0700 – 1900, and the night shift is 1900 – 0700. By request from the department manager or general manager, work hours may include irregular hours to assist in completing special tasks or assignments, • Out-of-regional travel may be required to attend training, seminars, or work-related events, • Assist the department manager or general manager when requested to complete special projects and complete all assignments within a negotiated time frame established by the department manager Time Management Physical: • Ability to ascend and descend stairs, • Ability to bend, twist, kneel, stoop, and or reach for items, • Ability to detect and write effectively, • Ability to handle objects, • Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting, • Ability to hear with or without aid, • Ability to move around within an office setting and or other locations as needed, • Ability to operate office equipment, • Ability to push, pull, and or squat, • Ability to remain in a stationary position for long periods, • Ability to transport, adjust, and or move items up to 25 lbs, • Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting Mental: • Ability to accept constructive criticism, • Ability to anticipate needs, • Ability to cultivate a positive working environment, • Ability to express self clearly and effectively, orally and in writing, and use ethical and professional judgment, • Ability to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public including providing professional, prompt, responsive, efficient, and courteous customer service and assistance, • Ability to maintain regular attendance, • Ability to meet deadlines, • Ability to be professional and use professional judgment 100% of the time, • Ability to multi-task and plan time efficiently 100% of the time, • Ability to perform job description and duties with minor supervision, • Ability to reason and analyze effectively, • Ability to solve practical problems as it relates to the position, • Ability to understand, communicate, and comprehend information in English, • Ability to work professionally with others 100% of the time, • Required to pass and maintain all mandatory training, • Requires the ability to work collaboratively in a team setting, • Ability to work alone, • Ability to work closely with others, • Ability to work closely with customers who may have hygiene challenges, • Ability to work long and or irregular hours, • May be subjected to a hostile environment, • Potential exposure to tobacco products, • May be exposed to excessive noises, • May be subjected to both inside and outside environmental conditions, which include variations in temperature, dampness, humidity, heat, and cold, • May be subjected to exposure to fumes, dust, gases, and or chemicals, • May be subjected to water and or liquids, • Ability to work alone, • Ability to work closely with others, • Ability to work closely with customers who may have hygiene challenges, • Ability to work long and or irregular hours, • May be subjected to a hostile environment, • Potential exposure to tobacco products, • May be exposed to excessive noises, • May be subjected to both inside and outside environmental conditions, which include variations in temperature, dampness, humidity, heat, and cold, • May be subjected to exposure to fumes, dust, gases, and or chemicals, • May be subjected to water and or liquids, • Travel by motor vehicle, van, bus, or plane We are an equal-opportunity employer and prohibit unlawful discrimination per federal, state, and local laws. We value diversity and are committed to being an inclusive environment for all candidates and employees representing a variety of backgrounds, perspectives, and skills. All employment is based on qualifications. Qualified individuals must be able to perform all the functions listed in the job description with or without reasonable accommodation as