Salon & Spa Receptionist/Manager
3 days ago
Fort Lee
Job DescriptionSalon & Spa Receptionist/Manager 5 Salon & Spa is seeking an experienced Receptionist/Manager to join our dynamic team. The ideal candidate must have prior salon experience, be a quick learner, self-motivated, and able to multi-task in a fast-paced environment. Exceptional customer service skills and attention to detail are essential. Receptionist/Manager Qualifications - Experience: 3+ years managing a high-volume salon. • Passion: A love for hair, fashion, and a strong sense of style., • Attributes: Integrity, hard work, reliability, flexibility, honesty, and organization., • Skills: Strong administrative skills, excellent record-keeping, and customer care abilities to handle challenging situations professionally., • Technical Knowledge: Familiarity with POS systems; experience with Phorest Software is a plus., • Leadership: Strong leadership skills to effectively manage and inspire a team., • Communication: Excellent communication skills. Responsibilities • Manage and inspire the leadership, stylists and front desk and assistants., • Provide coaching and feedback to ensure standards are met., • Build and maintain strong client relationships for exceptional customer experiences., • Develop and manage employee schedules., • Oversee daily operations to ensure smooth functioning., • Recruit, hire, and train new team members., • Create and implement salon and spa policies and procedures., • Monitor inventory levels and place orders as needed., • Develop marketing strategies to attract and retain clients., • Maintain comprehensive product and service knowledge. Receptionist/Manager • Profitability Focus: Be a key contributor to the salon’s financial success., • Revenue Generation: Shift the perception from a cost center to a revenue-generating hub., • Marketing Implementation: Execute effective marketing strategies to attract new clients., • Customer Satisfaction: Optimize service offerings to enhance the client experience and foster loyalty., • Growth Vision: Position the salon, spa, and retail as strategic areas for growth and profitability.