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Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. CAMBA operates six transitional housing facilities for families with children experiencing homelessness funded by New York City Department of Homeless Services. Each facility offers clients a supportive, structured, therapeutic, safe, and drug-free environment. We provide comprehensive case management and housing placement services to ensure that families move to permanent housing as quickly as possible. Recreation and evidence-based programming is also available to enhance the services to the families, school aged children as well for parenting support and support to young adults. Position: MOMS Community Mental Health Ambassador (CMHA) Reports To: MOMS Clinician Location: Brooklyn, NY 11212 What The MOMS Community Mental Health Ambassador (CMHA) Does: • Maintain professional relationships with clients and client confidentiality., • Practice Universal Precautions/Standard Protocol & Procedures., • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information., • Establish and maintain professional relationships with clients’ and client confidentiality in order to engage them in case management services., • Review all documentation establishing clients' eligibility for program and make file copies., • Create and maintain client files., • Input client data and client progress information into CARES database., • Complete training on the MOMS Partnership model and MOMS Stress Management Course., • Support the Program Manager as needed to complete outreach/recruitment and engagement efforts to support sufficient enrollment into the local MOMS program, including coordinating program schedules, contacting potential participants throughout the recruitment process, holding Engagement Sessions, and consenting participants into the MOMS program., • Co-deliver the MOMS Stress Management Course with the MOMS Clinician., • Support the Program Manager as needed to complete program-related tasks, including incentive distribution/tracking, REDCap data documentation, participant check-ins as needed, and sending assessment/class/homework reminders., • Serve as a bridge between participants and other CAMBA shelter staff (e.g., assisting and encouraging participants to access their CCCs and other existing shelter staff for support, accompanying a resident to connect with resources, surfacing and triaging questions, ensuring that residents follow through to access supports)., • Connect participants with local resources (e.g., through the creation of resource packets, support completing a referral)., • Participate in weekly clinical supervision with MOMS Clinical Supervisor and MOMS Clinician., • Consult with Elevate throughout sustainment programming to implement and improve program processes (e.g., attending initial sustainment transition TA, attending biannual check-in meetings)., • At least two years of work experience and a high school level education or the equivalent combination of experience and education., • Knowledge and familiarity with the community and population that will be served, as well the context in which the program will be situated (e.g., TANF, public housing, homeless shelter); skills to communicate effectively and sensitively with a diverse range of individuals; cultural competence skills., • Excellent organizational, communication, and team-work skills; dependability and flexibility., • Training or experience in a community health worker role., • Experience working with mothers and/or women who are pregnant or caring for children, especially low-income populations., • Interest, knowledge, and/or work experience related to adult mental health / maternal mental health., • Experience in conducting community outreach or engagement, particularly in the local area., • Must obtain State Central Registry (SCR) clearance, The Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL) clearance and Criminal history information checks via fingerprinting with New York State Division of Criminal Justice Services (DCJS) prior to start of employment., • Ability to maintain clearances throughout the duration of employment., • Required to become First Aid/CPR certified., • Required to become certified in overdose prevention., • Submit medical Tuberculosis (TB) test results as part of the onboarding process. Compensation: 40k - 43k annually When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization. Status: -Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR SUAs3lDli2

ABOUT US At STAFFED INC., we're not just a staffing agency; we're architects of meaningful, lasting connections. Headquartered in the pulsating heart of New York City, our work stretches across the nation, pairing the world's leading brands with incredibly diverse talent. We specialize in temp staffing and temp-to-perm/perm recruiting within the experiential marketing, events, hotels, hospitality, catering, venues, fashion, retail, and luxury sectors. This is where opportunity meets community, and it's all orchestrated with polished professionalism. ROLE SUMMARY As the Senior Sales & Account Manager at STAFFED INC., you’ll play a key role in driving growth and delivering best-in-class staffing solutions across the hospitality and events industries. This position is designed for a strategic, people-first professional who thrives in a fast-paced environment and has a proven track record in sales, client service, and project execution. You will co-lead the full sales lifecycle—from prospecting and pitching to closing and nurturing long-term client partnerships—while managing staffing logistics for high-profile events and activations. You’ll serve as a trusted advisor to clients, a collaborator across internal teams, and a champion of our brand promise: to build meaningful, lasting connections between top-tier talent and world-class experiences. This role is ideal for a high-performing relationship builder who understands that success is measured not only by revenue, but by service, trust, and the quality of every placement. JOB RESPONSIBILITIES Sales & New Business Management • Oversee the entire sales process, from prospecting clients to closing deals and growing revenue., • Develop and implement strategies for identifying, qualifying, and converting leads through outbound outreach, referrals, partnerships, and marketing support., • Champion accurate and consistent CRM usage to ensure visibility into outreach, conversion rates, and customer journey progress., • Foster long-term relationships with clients and partners, focusing on client retention and satisfaction., • Partner with the Sales Department to identify and strategize on new business opportunities., • Lead the creation of compelling client proposals and pitch materials in collaboration with marketing and leadership., • Establish, monitor, and report on quarterly and annual sales goals; proactively adjust strategies to ensure targets are met or exceeded., • Attend networking and industry events to build relationships, promote the company’s services, and identify new business opportunities., • Act as the main contact for incoming client RFPs to understand their needs, budget, and scope., • Create and present estimates for client approval, communicating any pricing changes throughout the project lifecycle., • Oversee the entire project lifecycle, from initial client request to event logistics to post-event follow-up., • Negotiate and manage client contracts, ensuring alignment with business objectives and profitability., • Serve as the escalation point, swiftly addressing any last-minute changes, cancellations, or staffing-related challenges., • Manage event staffing logistics from planning to execution: pre-event, onsite, and post-event in collaboration with the company’s Talent Managers., • Ensure all client events are adequately staffed and lead post-event reviews with clients and internal teams to gather feedback, capture lessons learned, and propose service improvements., • Review and ensure accuracy in managing estimates, invoices, accounts receivables, and expense reports., • Create seamless transition plans between Sales and Account Management/Recruitment teams to ensure accurate project fulfillment and client satisfaction., • Provide mentorship and guidance to junior team members across sales, accounts, and recruitment, fostering growth and professional development., • Collaborate cross-functionally with Account Operations, Sales, Talent, and Recruitment teams to ensure seamless execution and high-level client service., • Promote a collaborative team environment focused on accountability, communication, and continuous improvement., • Lead training efforts by helping to shape onboarding, best practices, and documentation for internal sales and account team processes., • Lead by example, embodying STAFFED INC.’s values of professionalism, partnership, and purpose-driven service., • Support the Director of Account Operations in cultivating a high-performing, engaged team culture. QUALIFICATIONS • 5+ years of professional experience in sales, account management, or client services within agency, staffing, hospitality, experiential marketing, fashion, retail, or events., • Availability, flexibility, and willingness to attend client meetings, onsite activations, and industry/networking events across the US as needed., • Ability to seamlessly manage multiple high-volume projects and client accounts, including budgets and revenue goals upwards of $1M+., • Proven Leadership Experience: Demonstrated ability to mentor and guide junior team members while fostering collaboration across sales, operations, recruitment, and talent functions., • Strategic Sales & Business Development: Expertise in developing and implementing proactive outreach, upsell, and cross-sell strategies to secure new business and expand existing accounts., • Financial Acumen: Strong understanding of estimates, invoicing, account profitability, and cost management related to staffing and events., • Client Relationship Management: Track record of building long-term partnerships and serving as a main point of contact to high level stakeholders., • Negotiation & Contract Management: Skilled in negotiating contracts, closing deals, and ensuring profitability while maintaining client satisfaction., • Tech-Savvy: Proficiency in CRM systems (HubSpot preferred), Microsoft Office/Google Workspace, and ability to adopt new sales and staffing platforms with ease., • Communication & Presentation Skills: Excellent written and verbal communication, with the ability to create compelling proposals, deliver impactful client presentations, and manage escalations with professionalism., • Entrepreneurial Mindset: Self-starter with strong problem-solving skills, adaptability in fast-paced environments, and a people-first approach to driving results. BENEFITS • STAFFED INC. Sales Commission Structure, • Comprehensive Healthcare Benefits (Medical, Dental, & Vision, Health Care FSA, • Commuter benefits, • Paid Time Off (PTO), • Hybrid (Remote + In-Office) Work Schedule DISCLAIMER The duties and responsibilities described in this job description are not a comprehensive list. Additional tasks not listed above may be assigned, and the scope of the job may change as necessitated by business demands. While STAFFED INC. appreciates all applicants, only those qualified will be contacted. We thank you for your interest and look forward to connecting with you!

Job DescriptionHit the road with AMBOSS! New York City/Travelling 📍 Home Base: New York City + Nationwide Travel 🕒 8–14 Weeks | Full-Time, Temporary | Summer 2026 (July–September) 💵 Salary: USD ~4500 / Monthly Looking for a summer job with real impact? AMBOSS is looking for passionate medical professionals or recent graduates to join our team for an unforgettable summer experience in 2026! Join the AMBOSS U.S. roadshow team. Travel across the country, connect with fellow med students, run engaging demos, and help the next generation of physicians study smarter for USMLE/COMLEX and thrive on rotations. Your Mission at AMBOSS 🎤 Own the Mic Host live, high-energy AMBOSS demos (on campus + Zoom) and show med students how to study smarter and succeed on rotations. 🏥 Hit the Road Bring AMBOSS directly to students by visiting medical schools across the country. You’ll be our boots-on-the-ground and represent AMBOSS! 🤝 Build Community Build meaningful connections with med students and become part of their academic journey. 🚗 Make It a Summer to Remember Together with your team, you’ll explore new cities, stay in cool hotels or Airbnbs, and make memories that’ll last forever. What You Bring to the Table ✅ Medical Background – You’re in the latter stage of your medical studies or have recently completed medical school. ✅ AMBOSS Power User – You’ve used AMBOSS throughout your education and can speak passionately about how it helped you succeed. ✅ Charisma & Energy – You’re a natural communicator, comfortable presenting to groups, and maybe even have experience as a peer tutor, event organizer, or someone who’s always helped classmates prep for exams. ✅ Adventurous Spirit & Resilience – You love hitting the road, discovering new places, and the idea of living out of a suitcase and making travel plans on the fly excites you. ✅ Travel-Savvy & Organized – Whether it’s planes, trains, or automobiles, you’re confident navigating travel logistics and planning routes. You’re also comfortable driving longer distances if needed. ✅ Team Player with a Hands-On Mentality – You’re proactive, reliable, and excited to represent AMBOSS with energy and enthusiasm. What to Expect 🎥 Video intro: Kick things off with a short, one-way intro video. Tell us who you are and what made you apply — no pressure, just you. 📞 Chat with the hiring manager: Next, have a conversation with the hiring manager to dive deeper into the role and ask any questions you have. 🗽 Join us in NY: Come to our NYC office for an in-person assessment day. Meet the team, get a feel for AMBOSS culture, and get a sneak peek into what the day-to-day role will look like. 🚀 Onboard in person: If selected, join us for in-person onboarding from July 1 to July 10 to get fully set up for success. 🧭 Hit the road: Spend 8 to 14 weeks between July 1 to September 30 traveling nationwide with different teammates. ✈️ We have travel covered: Transportation, accommodations, and per diem are provided and vary based on your travel route. Why You’ll Love This Job 🚀 Adventure & Team Vibes: Travel the US, and explore the many different corners of the country. You’ll always have great company on the road. Travel with at least one other team member. Think team work makes the dream work for our mission! 💡Gain valuable career skills: Get hands-on experience leading presentations, promoting events, building a strong community, and communicating with different stakeholders. ❣️Make a real impact: Help hundreds of med students feel more confident and prepared as they tackle exams and clinical life. Your work will directly support future physicians and you get to share all the guidance you have accumulated with younger peers. Sounds like your dream summer? If you’re available between July 1 and September 30, 2026, for a minimum of 8 weeks, apply now to join our AMBOSS USA Roadshow Team! 🎉✈️ We can't wait to hear from you!

Job Description Client Solutions Manager Overview: • The Client Solutions Manager will leverage their knowledge of online media, communication and relationship building skills, and analytical abilities to provide campaign intelligence and campaign strategy consultation, including identifying areas where we can provide more value to our clients. The Client Solutions Manager will be measured by their ability to build, cultivate, and partner with our clients as well as their ability to drive incremental revenue. The Client Solutions Manager is a nimble team player who is comfortable managing multiple clients, campaigns, and projects concurrently., • Location - New York City, NY or San Francisco, CA, • Hybrid Work Schedule – 2-3 days/weekResponsibilities:, • Build trusted relationships with clients providing best-in-class customer experience by proactively identifying and solving customer challenges, • Partner with cross-functional teams across Insights, Marketing, Media Operations, etc. to collaborate on campaign activation and drive toward client goals, • Be a consultative seller to renew and grow client investments, • Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are achieved, • Consult and own all aspects of the client’s media campaigns including targeting, implementation, creative and content quality, optimization, performance, and proving ROI through campaign insights, • Apply rigor and use technology to design account plans to meet revenue goals, • Support customer communication and education including a best-in-class onboarding experience and ad hoc platform education needs, • Drive new product adoption and partner technology integration to enable client success and efficiency, • Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are metBasic Qualifications:, • 3+ years of experience in advertising, sales, marketing, consulting, or media, • 2+ years of auction based or programmatic campaign management and optimization experience (i.e. Google Ads, SEO/PPC, ad exchange/trading desks)Preferred Qualifications:, • BA/BS degree or equivalent practical experience, • Ability to work with MS Office Suite (PowerPoint, Excel, Google Docs), • Demonstrated experience with Sales Force or relatable ticketing systems, • Demonstrated analytical background and experience with statistical analysis, return on investment modeling, and advertising / media analytics, • Ability to think strategically with a proven track record of achieving results by connecting a customer’s pressures with data-driven products and solutions., • Demonstrated understanding of internet advertising technology and marketing automation, • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision, • Ability to work independently and collaborate cross-functionally, • Demonstrated commitment to understanding and prioritizing the needs of the customerSuggested Skills:, • Stakeholder Management, • Sales Force, • Google DocsCompensation:, • $30.96 - $38.70/hr. (W2/Non-Exempt)Req# 16064

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022) This role goes beyond people management — we're seeking a true fertility benefits expert who can take ownership of complex financial and insurance escalations. You will serve as a key subject matter expert on fertility-related billing issues, out-of-network claims, insurance coordination, and member financial tracking, driving timely and equitable solutions for our members, employers, and payer partners. You'll play a pivotal role in shaping team culture and building scalable processes that ensure we continue delivering high-quality, empathetic care to members on their family-building journeys. We're looking for someone who is ready to roll up their sleeves, solve problems alongside their team, and inspire high performance through compassionate leadership. The Member Services team supports members seven days a week; therefore, occasional weekend coverage is expected. This position is Monday through Friday, 9:00 AM–5:00 PM EST, with occasional weekend coverage as needed As a Manager, Member Benefit Services at Maven, you will: • Be the ultimate people manager. Conduct regular one-on-ones, performance reviews, and development planning to promote employee growth and high-impact performance across a team of Member Services Associates and Senior Associates., • Act as the primary escalation point for member issues and complex fertility-related financial and billing issues, driving problems to resolution while managing communication with key stakeholders., • Learn the ins and outs of Maven's business and the day-to-day Member Benefit Services team responsibilities, diving in to directly master our various communication channels and reimbursement processes., • Lead by example to ensure a culture focused on empathetic care, ensuring that the needs of our members are met in an exceptional manner., • Directly answer member inquiries on inbound/outbound calls and Zendesk messages in times of high volume or during staffing gaps., • Use your continuous improvement mindset to define and iterate on processes, making positive enhancements to drive efficiency, value, and accountability toward KPIs., • Ensure team performance metrics are met; including but not limited to: productivity, response time, NPS, and CSAT., • Report on MBS team metrics, KPIs, OKRs, to the director of MBS as well as cross functionally., • Facilitate the team's alignment with broader organizational objectives and effectively lead through change., • Review, maintain, and create MBS team SOPs, workflows, and communications to the team to ensure understanding and alignment on MBS team processes., • Collaborate cross-functionally with our Care Delivery/Advocacy, Support, Operations, Product, Data, Provider Operations, Payment, Engineering, and Client Success teams., • Coordinate new hire training and take an active role in the success of new employees during onboarding and training., • 5–7 years of experience in Customer Service Operations, including team leadership roles, • 3+ years of experience managing teams of 10+ in a service/support environment, • 2+ years of direct experience resolving complex fertility financial and benefits billing issues, including coordination with payers and employer-sponsored benefit plans., • 1–3 years of experience in managed healthcare, insurance, or employer benefits., • Strong track record of mentoring and coaching team member, • Flexibility and experience managing in fast-paced, high-growth environments., • Experience managing inbound and outbound call support, email or app-based written support., • Track record of driving improvement with impactful and measurable results., • Demonstrated ability to analyze performance metrics to identify trends, root causes, and improvement opportunities; uses data-driven insights to proactively solve problems and drive operational excellence., • A strong sense of empathy applied to direct reports, members, and cross functional business partners., • Savvy business judgment and the ability to support data-driven, results-oriented decision-making., • Experience in motivating a team to achieve KPIs, drive efficiency, and managing change., • Experience working in a fast-paced startup environment., • Experience in Zendesk is a plus., • Prior experience managing payments., • Bachelor's degree or equivalent experience., • Verbal and written fluency in Spanish. This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is open to candidates in: AZ, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, UT, VA, VT, WA, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g ). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: . For general and additional inquiries, please contact us at .

Job DescriptionThe Role: Client Success Manager We’re hiring a Client Success Manager to help deliver on our core promise — enabling clients to master complexity. The role focuses on guiding customers from their initial engagement with our tool through to full integration into their day-to-day workflows. The goal is for us to become not just a tool they use occasionally, but a fundamental part of how they operate. You’ll oversee a portfolio of enterprise clients across North America, including law firms, private equity funds, and accounting/tax organisations. Your responsibility spans the full customer lifecycle — from pre-sales pilots through onboarding, growth, and renewal — working closely alongside the Account Executive assigned to each account. This is a proactive role. Rather than waiting for issues to arise, you’ll monitor adoption data, track account health, and take early action where needed. This requires confidence in interpreting data, forming insights, and acting independently. You’ll also contribute during the pre-sales phase. For more complex evaluations, you’ll partner with the Revenue team, offering a Customer Success perspective on onboarding risks and helping define what success should look like before a deal is finalised. Our Customer Success function is built on a structured operational framework with clearly documented processes and supporting tools. At the same time, there’s meaningful opportunity to refine and improve how we work. This role suits someone who enjoys both operating within structure and contributing to its evolution. Key Responsibilities Pre-sales support Collaborate with the Revenue team during complex pilots, providing insight into deal quality and ensuring continuity from evaluation through to onboarding. Onboarding & value delivery Take ownership from contract signature, define the Customer Success Plan (CSP), and guide each client to a clearly defined first-value milestone tied to real work. Driving adoption Shift usage from limited individuals to firm-wide adoption. This includes proactive monitoring, impactful QBRs, and expanding usage across teams. Expansion & renewals Begin renewal planning six months in advance, maintain a clear view of growth opportunities, and develop expansion pathways before transitioning to the Account Executive. Requirements Domain expertise is essential Our clients are highly knowledgeable, so credibility is key. Ideal candidates will have experience in professional services — such as law, accounting, tax, restructuring, M&A, or alternative finance — combined with a client-facing role in SaaS or technology. You should be comfortable discussing deal structures and transaction flows without needing foundational explanations. Skills & Experience Essential: * 3+ years in enterprise Customer Success or account management within B2B SaaS or professional services technology * Strong strategic thinking with the ability to execute against plans * Proven experience managing renewals and driving expansion * Confidence engaging senior stakeholders * Familiarity with CS platforms such as HubSpot, Planhat, Gainsight, ChurnZero, or similar * Strong written communication skills Desirable: * Background or qualifications in legal, accounting, or finance * Understanding of compliance considerations in technology adoption * Interest in applying AI to improve Customer Success workflows and client outcomes * Experience helping to build or evolve a CS function Benefits * Competitive salary with performance-based bonus * 25 days annual leave (standard across the global team) * Comprehensive healthcare (medical, dental, vision) * 401(k) plan * Flexible working model combining remote work and travel * Learning and development budget * Opportunity to join a fast-growing, early-stage company shaping how complex industries operate * High-impact role with meaningful influence on both company growth and client success

Job Description Dealpath is hiring a Manager, Customer Success, to lead and develop a team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships. You will be responsible for driving retention, growth, and customer satisfaction, and for building scalable processes and success metrics that help the Customer Success function scale. This is a people-leadership role for someone who is customer-obsessed, product-focused, and energized by coaching others, improving team performance, and partnering cross-functionally to deliver customer value. What You'll DoPeople leadership, and team development • Manage, coach, and develop a team of Customer Success Managers—setting clear expectations, driving performance, and building a high-feedback culture., • Support hiring, onboarding, and enablement to grow a high-performing Customer Success team., • Create team operating rhythms (1:1s, performance reviews, pipeline/account reviews, best-practice sharing) to increase effectiveness and consistency.Own retention, growth, and customer outcomes, • Ensure the retention, growth, and satisfaction of a portfolio of customer accounts; support CSMs in executing strong account plans and renewal motions., • Partner with customers to build a customer journey that helps them reach business goals and realize measurable value from Dealpath., • Identify risks early, lead escalation management when needed, and drive resolution plans to protect renewals and customer trust.Partner with Implementation and deliver onboarding excellence, • Collaborate with Implementation during onboarding to understand each customer's success criteria and system configuration, and ensure a smooth transition to Customer Success., • Build and improve onboarding programs for enterprise and strategic accounts, including new-hire enablement for customer teams.Training, support, and customer enablement, • Oversee the production and delivery of web-based and in-person training programs for customers to drive adoption and workflow mastery., • Support the team in handling customer inquiries via phone and email, ensuring high-quality responses and consistent follow-through.Cross-functional collaboration and scaling the function, • Work cross-functionally with Sales, Marketing, and Product to relay customer feedback, develop case studies, and resolve product escalations., • Lead the development of Customer Success processes, playbooks, and success metrics to accelerate scaling and improve predictability.Required Qualifications, • Bachelor's degree or higher., • 6–9 years of experience in customer success, account management, consulting, and/or commercial real estate-related roles, with experience managing enterprise relationships., • 2+ years of people management experience (or strong team-lead experience with clear coaching and performance ownership)., • Strong written and verbal communication skills, including comfort presenting to senior executive audiences., • Demonstrated ability to manage ambiguity, problem-solve, and drive outcomes in a fast-paced environment., • close attention to detail and accuracy; strong proficiency in Excel / Google Sheets., • Ability to effectively partner and collaborate with technical and non-technical colleagues., • Experience with software renewals, strategic upsell processes, and conflict resolution, • Experience servicing commercial real estate firms, asset managers, private equity, private credit, or investment managers; commercial real estate background. Nice to Have, • Experience building and scaling a commercial Customer Success program, • Medical, dental, and vision insurance., • Health Savings Account (HSA) & Flexible Spending Account (FSA) options., • 401(k) retirement plan., • Paid Parental Leave., • Flexible Time Off (FTO) policy., • Commuter benefits program., • Monthly wellness reimbursement to support physical and mental well-being., • Hybrid Work Policy., • Base salary: $138,000–$148,000. Eligible for variable incentive compensation with a target incentive equal to 20% of OTE. OTE range: $172,500–$185,000. This position is also eligible for Dealpath's equity plan., • Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer. Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world. Today, Dealpath is the industry's leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, AEW, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the "Top Technology" at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

Job DescriptionCustomer Experience Manager New York City, NY | Hybrid (3 days/week in office) | Full-Time About Us CurbWaste is a venture-backed, early-stage vertical SaaS company on a mission to modernize the waste and recycling industry. Our customers are hard-working, no-frills operators running complex businesses with limited tools. We’re here to change that. With $50M raised and the backing of top-tier investors, we serve over 150 customers who rely on CurbWaste’s all-in-one solution to power their operations. But we’re just getting started. Our ambition is to become the system of record for the waste industry and support the people who keep our cities running. At CurbWaste, we hold a high bar. We believe in trust, ownership, and a relentless focus on delivering value. We challenge each other to grow every day and live by values that shape how we show up: We’re building something meaningful, and we’re looking for big thinkers and humble warriors to join us. About the Role We’re looking for a Customer Experience Manager to own a portfolio of accounts and help them get real, measurable value from our platform. This isn’t a “check-the-box” CSM role. You’ll act as a strategic partner, product expert, and industry advisor working closely with customers through onboarding, adoption, and long-term success to improve how they operate and scale. You’ll manage a blended book of accounts across varying levels of complexity. How you engage each account depends on its needs: some require deep, consultative partnerships, while others are managed through proactive outreach and structured enablement. You’ll be part of the customer journey from the start. For higher-complexity deals, that means engaging during the sales cycle to help with workflow validation and building early stakeholder trust. You’ll join key implementation milestones like kickoff and go-live to build relationships and carry context forward. After a structured handoff, you take full ownership. You’ll own renewals for your book, you’re accountable for retention, and you’ll partner with Sales on expansion and commercial conversations. At CurbWaste, Customer Experience isn’t a support function, it’s the backbone of how we build the product and partner with the industry. In this role, you won’t just manage accounts, you’ll develop relationships, understand workflows at a granular level, and help co-build solutions alongside customers. Over time, this role becomes a true voice of the industry inside the company, helping shape product direction not just react to it. Requirements What You’ll Do • Own a blended portfolio of accounts across varying complexity and engagement levels serving as the primary post-handoff point of contact, • Build and maintain customer relationships defining goals, success criteria, and driving alignment against operational outcomes, • Be consultative and proactive, don't wait for customers to come to you with problems. Anticipate needs, bring ideas, and help customers improve their operations before issues arise, • Adapt your engagement approach based on account complexity from deep, multi-threaded strategic partnerships to efficient, trigger-based scaled support, • Proactively monitor and maintain account health, prioritizing time and attention where it will have the most impact, • Provide a thoughtful experience where customers feel supported, understood, and prioritized, • For higher-complexity deals, partner with Sales during the sales cycle helping validate product fit, workflows, and use cases as a consultative resource, • Build early stakeholder relationships and set clear expectations before the deal closes, • Join key implementation milestones like kickoff, go-live, and checkpoints to maintain continuity without owning execution, • Support best-practice conversations and surface product feedback with clear context throughout onboarding, • Learn account context, personas, workflows, and friction points during implementation so you’re ready for handoff, • Ramp into the relationship during Transition to Success, preparing for a structured handoff from the Implementation team, • Take full ownership of the customer relationship after handoff, • Own ongoing customer training and enablement adapting delivery method (1:1, cohorted, async) to account needs, • Run structured check-ins and, where appropriate, lead Quarterly Business Reviews, • Monitor account health and adoption; identify gaps in usage and proactively recommend improvements, • Translate product capabilities into real operational outcomes and continuously reinforce value, • Own renewals for your book of business you are accountable for retention and renewal outcomes across your portfolio, • Begin renewal preparation 90–120 days before contract end, reinforcing value, surfacing open issues, and aligning stakeholders, • Partner with Sales on commercial conversations and upsell/expansion opportunities based on customer maturity and needs, • Surface customer feedback, product gaps, and workflow challenges with clear context to Product, Engineering, and Support, • Contribute to shaping product direction through structured, high-impact feedback, • Partner with Support on escalated issues and ensure customers maintain clear, consistent communication, • Collaborate closely with Sales, Product, Support, and Implementation throughout the customer lifecycle, • Conduct customer engagements including onsite visits for go-live and ongoing success as needed, • Support engagement initiatives like advisory boards, user groups, and customer events, • Share best practices and insights across customers to strengthen the broader ecosystem Additional Expectations This role includes travel to support customer engagements, onsite visits, and industry events as needed. Candidates should be prepared to travel up to 50% of the time. What You’ll Need • 2–5 years experience managing customer accounts in a SaaS environment, with a track record of building strong, long-term customer relationships, • Ability to manage a blended book of business knowing when to go deep with strategic accounts and when to operate efficiently at scale, • Strong communication skills with the ability to build trust across multiple stakeholders and personas, • Comfort working both strategically (QBRs, value storytelling, consultative advising) and operationally (trigger-based outreach, scaled training, issue triage), • Proactive mindset you anticipate challenges, identify opportunities, and take ownership of outcomes before issues arise, • Ability to understand complex operational workflows and translate them into clear, actionable solutions for non-technical users, • Experience working cross-functionally with Product, Sales, Implementation, and Support teams to drive customer outcomes, • Strong sense of ownership and accountability, with the ability to manage your time and book independently, • Knowledge or background in the waste industry or adjacent industries Nice to Have • Experience in a vertical SaaS or operationally complex industry (e.g., logistics, waste, construction, field services), • Background supporting complex implementations or onboarding processes, • Experience managing portfolios with varying engagement models from high-touch strategic accounts to scaled, trigger-based books, • Experience working closely with Product teams and contributing to roadmap discussions through customer feedback, • Familiarity with scaled enablement approaches webinars, async content, cohorted training, • Experience supporting sales cycles as a product or solutions resource, • Strong analytical skills with the ability to connect customer feedback to business impact (ARR, expansion, retention) What We Offer This is not just a job. It’s an opportunity to make a real impact in a critical industry. • Join a high-performing, mission-driven team transforming a critical industry, • Competitive salary, flexible time off, and ample opportunities for learning and development, • Company-paid medical, dental, and vision coverage, plus 401k, • Be part of a diverse, inclusive, and supportive culture where individuality is celebrated Location This role is based in New York City (3 days/week minimum in office). Our Mission We aim to change the way waste companies run their business. We’re a software company founded by haulers and built for haulers. We care about the environment and want to play a positive role in the future of the waste industry. Software helps create solutions, and we are focused on being the leaders in change. At CurbWaste, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Job Description We are seeking a Customer Success Manager to drive retention, expansion, and long-term value across multi-unit restaurant groups and hospitality operators. You will own the post-sale customer lifecycle, ensuring successful deployment, strong adoption, and measurable ROI from Palona’s Conversational AI platform. This role is highly strategic and revenue-oriented—you’ll partner with operators to transform how high-volume restaurants answer calls, take orders, and engage guests, while expanding Palona’s footprint across locations and use cases. We’re looking for someone who builds credibility quickly with operators and executives, thrives in startup environments, and consistently delivers clear, data-backed outcomes for customers. Role Overview The ideal candidate has experience working with multi-unit restaurant operators, franchisees, and hospitality executives. You will own the customer relationship post-sale, collaborating closely with Sales, Product/Engineering, and AI specialists to ensure customers realize value and expand over time. Your goal is to help Palona AI become the most trusted AI partner in the restaurant industry. Responsibilities • Own the post-sale lifecycle: onboarding, implementation, adoption, renewal, and expansion, • Build relationships with key stakeholders across:, • C-Suite (CEO, COO), • VP-level / Operations leaders, • GMs and franchise owners, • Translate operator goals and challenges (e.g., missed calls, staffing constraints, operational challenges) into measurable business outcomes and ROI, • Drive multi-location rollouts and expansion opportunities across brands and markets, • Partner with Sales to support renewals and identify upsell opportunities, • Collaborate with Product & Engineering to resolve issues and prioritize high-impact enhancements, • Deliver QBRs / EBRs with clear performance insights and strategic recommendations, • Represent Palona at industry events, customer meetings, and executive briefings, • Ensure a seamless feedback loop from customers into product and GTM strategyOutcomes You’ll Own, • Net Revenue Retention (NRR) and expansion across enterprise restaurant accounts, • Fast, successful deployments with strong time-to-value, • Increased adoption and usage across locations and teams, • Measurable customer impact:, • Revenue lift (conversion, AOV), • Improved automation, • Operational efficiency gains, • Expansion from pilot → regional → enterprise-wide rollout Required: • 4–8 years of experience in Customer Success, Account Management, or Operations within B2B SaaS, • Experience working with multi-unit restaurants, franchise groups, or hospitality operators, • Proven track record of driving retention, expansion, and customer outcomes, • Experience in early-stage or high-growth startup environments requiring ownership and adaptability, • Strong understanding of the restaurant technology ecosystem (POS, reservations, call centers, etc.), • Customer-first mindset with a focus on driving outcomes, not just managing relationships, • Ability to translate product performance into clear business value and ROI, • Background in restaurant technology, • Experience with AI, automation, or voice/vision technology, • Experience scaling accounts across multi-location, multi-market deployments, • Strong ability to influence product and GTM strategy through customer insights, • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Training & Development, • Work From Home, • Free Food & Snacks, • Stock Option Plan

Job Description • Seeking Remote Candidates As a Senior Customer Success Manager (CSM) at ENow, you will serve as the primary strategic partner for a portfolio of enterprise customers, owning the post-sale relationship from onboarding through renewal and expansion. This role is designed for a customer-focused professional who is equally comfortable building trusted relationships and driving measurable commercial outcomes. Customer Success at ENow is directly accountable for retention, expansion influence, and long-term account growth. You will be empowered—and expected—to proactively identify risks and opportunities, align ENow’s solutions to customer objectives, and ensure customers realize tangible business value. A meaningful portion of total compensation is tied to performance outcomes such as renewal success, net revenue retention (NRR), and customer adoption. This is a fully remote role within the United States, with close collaboration across Sales, Product, Engineering, and Support. Key Responsibilities • Own customer retention and renewal outcomes across a defined book of enterprise accounts, with performance measured against gross and net revenue retention targets., • Serve as the primary point of contact and trusted advisor for customers, building strong relationships with IT, security, and business stakeholders., • Lead onboarding and adoption efforts, ensuring customers achieve value quickly and continue to expand their usage of ENow’s solutions., • Develop and execute account success plans that tie customer goals, usage, and milestones directly to renewal and growth outcomes., • Proactively identify expansion opportunities, partnering with Sales and leadership to drive incremental revenue aligned to customer value., • Conduct regular health checks, success reviews, and executive touchpoints to anticipate risks, surface opportunities, and reinforce ROI., • Act as the voice of the customer internally, advocating for customer needs and providing feedback to Product and Engineering to influence roadmap decisions., • Manage escalations and complex issues with urgency and empathy, partnering cross-functionally to deliver timely resolution., • Forecast and report on account health, renewal risk, and expansion opportunities, maintaining clear visibility into revenue performance. You’ll be successful in this role if you: • Are motivated by clear goals, measurable outcomes, and performance-based incentives., • Take personal ownership of customer revenue outcomes—not just activity or engagement., • Balance strong customer advocacy with commercial accountability., • Are comfortable operating in a role where compensation meaningfully reflects impact., • Thrive in a remote-first environment, communicating clearly and proactively across distributed teams. Required: • 3–4+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar customer-facing role within SaaS or enterprise software., • Strong familiarity with Microsoft ecosystems, including Microsoft 365, Entra ID, Azure, and related identity, security, or infrastructure concepts., • Experience working directly with—or selling into—IT and Information Security teams, with an understanding of their operational and security priorities., • Demonstrated success in roles where performance was tied to retention, expansion, or revenue-related outcomes., • Proven ability to manage executive-level relationships and influence decision-makers in a remote setting., • Strong written and verbal communication skills, with excellent organization and follow-through., • Comfort working cross-functionally with Sales, Product, Engineering, and Support teams in a distributed environment., • Bachelor’s degree in Business, Information Technology, Computer Science, or related field., • Experience in a high-growth or early-stage SaaS environment., • Familiarity with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, Totango). The salary range for this role is $90,000 - $100,000. This position also offers significant earning potential through on-target earnings (OTE). ENow offers a competitive total rewards package which includes base salary and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process. In addition to the salary range listed, this role offers a meaningful, performance-based variable component. A significant portion of total compensation (typically around 30%) is tied to measurable outcomes such as customer retention, net revenue retention (NRR), adoption milestones, and strategic account impact. Top performers are rewarded for ownership, execution, and delivering real value to customers. #hc226652

Channel Manager Location: Brooklyn, NY (Hybrid) Experience: 5+ years in Channel Sales, Partnerships, or Cloud Ecosystem Management (AWS/GCP/Azure preferred) About North The public cloud is rapidly evolving, with businesses investing over $200B annually in cloud infrastructure. As AI accelerates demand for scalable compute, cloud costs are rising fast, yet most teams still manage them in spreadsheets. At North, we’re building the next-generation cloud spend management platform. We give companies real-time visibility, control, and automation over their cloud finances, so they can grow efficiently without waste. We work across AWS, GCP, and soon Azure, helping technical and finance teams optimize commitments, allocate costs, forecast spend, and automate savings. Backed by top-tier investors and trusted by customers like Brave, The New York Public Library, and SumUp, we’re assembling a world-class team to redefine how businesses manage cloud infrastructure. About the Role We’re hiring our first Channel Manager to build and scale North’s reseller and distribution strategy. This role will own entry, onboarding, and relationship management for cloud resellers, distributors, and strategic ecosystem partners. You’ll design how North works with channel partners from the ground up, defining incentives, enablement, deal flow processes, and ongoing relationship strategy. This is a high-ownership, builder role. You won’t inherit a mature channel machine, you’ll create it. You’ll work closely with the CEO, GTM leadership, Sales, and Product to ensure our partner ecosystem becomes a scalable revenue engine. What You’ll Do Build the Channel Motion (0→1) • Design and implement North’s reseller and distribution strategy., • Identify and prioritize ideal partner profiles (AWS/GCP/Azure resellers, MSPs, FinOps consultants, distributors)., • Define partner tiers, incentives, and compensation structures., • Recruit and onboard new channel partners., • Build training materials and sales enablement resources., • Ensure partners understand North’s product, positioning, and differentiation., • Serve as the primary point of contact for reseller and distribution partners., • Conduct quarterly business reviews (QBRs) and pipeline check-ins., • Track partner-sourced revenue and performance metrics., • Collaborate with Sales on partner-sourced and partner-assisted deals., • Deepen relationships within AWS, GCP, and Azure partner ecosystems., • Identify co-marketing and co-selling opportunities., • Represent North at ecosystem events, partner summits, and industry conferences. What We’re Looking For • 5+ years in channel sales, partnerships, or ecosystem management., • Experience working within AWS, GCP, or Azure partner ecosystems., • Experience building or scaling a reseller/channel program. Strong understanding of cloud infrastructure and SaaS revenue models., • Comfortable owning revenue targets and partner-sourced pipeline., • Builder mindset — comfortable operating without rigid structure., • Excellent relationship management and negotiation skills., • Strong operational discipline with the ability to design repeatable systems., • Strong network within the cloud reseller ecosystem., • Based in NYC and excited to collaborate in-office (Hybrid, Dumbo Brooklyn). Nice to Have • Experience at AWS, GCP, Azure, or a major cloud reseller/distributor., • Background in FinOps, DevOps tooling, or cloud cost optimization., • Experience working in Series A–C SaaS environments., • Familiarity with marketplace motions (AWS Marketplace, etc.)., • Experience building partner compensation models from scratch. Why This Role Matters Channel will be a core revenue lever for North. As cloud spend grows and companies seek cost optimization partners, resellers and ecosystem relationships will play a critical role in how customers discover and adopt North. You’ll help define how we scale beyond direct sales, turning strategic partnerships into a predictable growth engine. Work Setup Hybrid role based in New York City, with an office in Dumbo, Brooklyn. Benefits • Unlimited PTO, • 16 weeks of paid parental leave (birthing parents receive an additional 4 weeks at 50% pay), • Two company-wide breaks per year: one around Labor Day and one at the end of the year, • Aetna Medical PPO plan with the majority of the premium covered by North, • Dental and vision insurance, • Flexible spending account (FSA) for health expenses and commuter benefits, • 30 day sabbatical every 4 years Compensation $130,000 – $175,000 base salary + performance-based variable Equity included (Comp structure flexible depending on seniority and channel experience.)

Job Description About Us:- Since its founding in 2017, Prometheum has leveraged its deep expertise in securities law, blockchain and trading to create a compliant ecosystem for digital asset securities that enables all investors to seamlessly invest in digital assets securities. Prometheum has relied on its strong diverse team to build the tools to service digital asset securities. To date, Prometheum has built multiple broker-dealers traversing novel areas and a large technology stack (intersecting trading, blockchain, compliance, etc.). We continue to grow and are looking for hardworking individuals that can contribute to our already great fintech company culture as we traverse new and exciting areas that require excellent problem solving skills. Role:- Customer Onboarding Manager - Full Time W2 Location:- New York City, NY Salary:- $90,000 - $140,000 Responsibilities:- • Own and lead the end-to-end customer onboarding experience., • Identify, assess, monitor, and mitigate risks related to client onboarding processes., • Ensure onboarding activities comply with all company policies and regulatory requirements., • Demonstrate exemplary conduct and adherence to the group’s values and Code of Conduct., • Partner with clients across the full front-to-back lifecycle, including RFP participation, onboarding execution, due diligence, documentation, and successful go-lives., • Own and drive all aspects of client onboarding and account setup., • Build and manage detailed project plans capturing all operational, technical, and regulatory aspects of onboarding., • Establish effective governance and communication channels with both internal stakeholders and clients to ensure transparency around status, milestones, risks, and blockers., • 5+ years of experience in Business Execution, Implementation, Strategic Planning, or a related role within the financial services industry., • Experience using Agile tools such as Zendesk., • Active FINRA Securities Industry Essentials (SIE) and Series 99 licenses required., • Proven experience collaborating closely with clients to deliver efficient, frictionless onboarding experiences., • Exceptional attention to detail and strong organizational skills., • Ability to collaborate effectively with cross-functional internal teams., • Familiarity with Hubspot CRM preferred., • Strong analytical, problem-solving, and decision-making skills., • Excellent written and verbal communication skills., • Ability to perform effectively under pressure and manage multiple deadlines., • Strong understanding of financial markets and regulatory compliance requirements. Benefits:- • Competitive salary based on experience For questions around this or other employment opportunities with Prometheum please contact Powered by JazzHR W2UTXVdd8a

Job Description EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Axel Springer's guiding principles – first articulated as The Essentials by founder Axel Springer in the aftermath of World War II – remain a cornerstone of the company's foundation today. Learn more about Axel Springer. We're hiring Customer Success Managers to join our Account Management team at EMARKETER. The Role and Team: At EMARKETER, we are passionate about our customers' experience and their ability to use our research and insights to make confident, strategic decisions. As a Customer Success Manager, you will partner with Fortune 100 brands and leading technology clients to drive engagement, adoption, and long-term value from their EMARKETER subscription. These roles sit at the intersection of customer experience, revenue, and product adoption. You will bridge sales activity and ongoing support, contribute to renewals and upsell opportunities, and play a key role in improving customer engagement, CSAT, and NPS outcomes. You will report to a senior leader within our Account Management organization and collaborate closely with Account Directors, Sales Operations, and Support teams. These are hybrid roles based out of our New York City office, with regular in office expectations. Applicants must be authorized to work in the United States without the need for visa sponsorship, now or in the future. Candidates must be within commuting distance of our New York City office. Relocation assistance is not available. The Ideal Candidate Is: • Customer-focused: You take pride in customer satisfaction, engagement, and long-term success, and you use metrics to guide your approach., • Curious and proactive: You research your accounts, understand user needs, and are comfortable reaching out to drive engagement and adoption., • A confident communicator: You tailor your messaging to different stakeholders and can clearly articulate value in conversations, presentations, and written communication., • Revenue and results-oriented: You understand that engaged customers renew, expand, and advocate, and you take ownership of outcomes that support growth., • Professionally energetic: You bring a positive, proactive approach to your work and operate in alignment with EMARKETER's values., • Inclusive by nature: You are committed to fostering an inclusive culture and value diverse perspectives and experiences.Key Responsibilities:, • Drive customer engagement and awareness across an assigned portfolio of accounts to ensure full utilization of licenses, content, and product features., • Execute and support new customer onboarding, including license management, platform training, and guiding customers through ways our data can be actionable, • Create and monitor outreach to clients at scale or 1:1 to support their business needs and use cases, • Proactively share growth triggers with Account Directors and leadership to surface expansion opportunities to assess account health, growth potential, and risk, and partner with Account Directors and leadership to address opportunities and challenges., • Leverage AI and automation tools to increase efficiency and scale, while preserving high-touch personalized experience for clients., • Contribute to recurring customer relationship meetings and provide insights on engagement trends and customer needs, ensuring key notes, actions, and outcomes are documented in Salesforce., • Build and maintain relationships with customers, with regular touchpoints and conversations, to further advocacy, referrals and account engagement., • Gather customer feedback, survey responses, and testimonials to support CSAT and NPS measurement., • Partner with Sales Operations and Support teams to field, track, and resolve customer requests., • Stay informed on industry trends and EMARKETER product updates to add value in customer conversations. Desired Skills and Experience:, • Experience in a client-facing role such as customer success, account management, sales support, or consulting., • Interest in or experience working with SaaS products, media, research, marketing, advertising, or retail organizations., • Strong written and verbal communication skills, with comfort delivering presentations or training., • Experience supporting value-based conversations with customers., • Familiarity with CRM and customer engagement tools (Salesforce preferred), and comfort leveraging AI-powered outreach, audience segmentation, or workflow automation tools to drive scalable, data-informed customer engagement.Salary and Benefits:, • Base salary: $70,000 to $75,000 (dependent on skills, experience, and competencies)., • On-target earnings range of $75,000 to $82,000, inclusive of base salary and performance based compensation., • Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave., • Comprehensive medical, dental, and vision insurance plans., • Matched and vested 401k plan., • Access to resources for financial planning guidance, family planning services, mental health support, and Employee Assistance Programs (EAP). Our people are the foundation of our success. Guided by our values, we: • Serve Our Clients: We prioritize their needs to deliver excellence in our products and services., • Work as One Team: We collaborate with trust, accountability, and transparency., • Innovate and Adapt: We foster curiosity, resilience, and fearless exploration of new ideas.

Job Description We’re hiring a Client Success Manager to manage and grow a portfolio of clients inside a fast-scaling company. We partner with roofing companies and help them scale — this role is directly tied to client performance and retention. I’ll be blunt — this is not a chill role. If you’re the type that needs hand-holding, this won’t work. What you’ll be responsible for: * Onboarding new clients (fast — speed matters) * Daily client check-ins + follow-ups * Driving retention + upsells * Managing 35–40 clients at full capacity What success looks like in 90 days: * Clients launched in <5 days * <5% churn rate * Clients actually getting results (not just “managed”) Requirements (non-negotiable): * Strong sales background (you understand revenue, not just “support”) * Extreme ownership — no excuses, ever * You move fast and figure things out without being told twice Comp: * $7/hour + 2% of revenue managed * OTE: $6–7k/month once ramped * Paid weekly Schedule: * 9am–5pm EST * Monday–Saturday Growth path: Client Success Director If you read all of this and thought “this is me”, fill out the application below.

Job Description Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth. We're looking for a strategic and experienced Customer Success Manager to join our Upmarket team and lead relationships with some of the world's most recognized eCommerce brands. In this role, you'll act as a trusted advisor—owning relationships end-to-end, driving measurable business outcomes, and ensuring customers achieve success and growth across Yotpo's platform. • Own customer relationships post-onboarding through renewal, developing success plans that align with business goals and measurable outcomes, • Deliver a true consultant perspective in every interaction—creating tailored strategies based on each customer's goals, challenges, and opportunities, • Partner closely with Account Managers to drive retention, expansion, and accurate revenue forecasting, • Proactively track adoption and performance metrics, managing risk through regular engagement and leading resolution strategies when challenges arise., • Lead strategic QBRs and executive-level conversations that align Yotpo's roadmap to customer objectives., • Build and maintain strong, multi-threaded relationships with stakeholders across enterprise organizations, from day-to-day operators to C-suite executives., • Collaborate cross-functionally across global teams with Product, Sales, Marketing, and R&D to deliver a seamless, high-impact customer experience., • Independently pilots client escalations, framing issues constructively, and aligning stakeholders on resolution paths., • Advocate for customer needs internally, influencing product innovation and roadmap priorities. Ability to translate complex customer needs into actionable solutions for our product and engineering teams., • 3-5 years of CS or Account Management experience required (ideally from a MarTech company), • A strategic advisor skilled in managing complex customer relationships and engaging C-suite leaders., • Analytical and data-driven, using insights to measure performance and demonstrate business impact., • Commercially savvy, with a strong understanding of renewal, retention, and expansion levers., • Collaborative and effective at aligning cross-functional teams toward shared goals., • An exceptional communicator and storyteller with strong presentation and executive engagement skills., • Solutions-oriented, with excellent problem-solving and analytical capabilities. About Yotpo US: • 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums., • 100% coverage of employee dental + vision premiums., • Comprehensive life and disability insurance., • Flexible Time Off (FTO) policy, sick time, and paid holidays., • Equity in options., • Company sponsored 401K matching., • Pre-tax Commuter and Healthcare benefits., • Comprehensive paid leave for new parents and Dependent Care FSA., • Individualized career development, rewards and recognition., • Wellness and philanthropic programming and events. Yotpo is for everyone, and we're committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong. Base salary $100,000- 120,000 In addition to base salary, this role includes a variable compensation component. Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks. Artificial Intelligence (AI) Disclosure If AI is used to screen, assess, or select applicants, employers must disclose this in the publicly advertised job posting. "AI" is broadly defined to mean "a machine-based system that, for explicit or implicit objectives, infers from the input it receives in order to generate outputs such as predictions, content, recommendations or decisions that can influence physical or virtual environments." #LI-Hybrid

Job DescriptionBideawee was founded upon the principle that every homeless animal should have a place where they are welcome, and that sense of compassion, dedication, and justice remain at the core of who we are and what we do. We believe that a company is only as great as those who embody its mission, and we are committed to the growth, success, and well-being of our staff and community. Join an organization that has been making the world a better place for pets and the people who love them since 1903! Full time employees of Bideawee enjoy benefits such as: • Medical/Dental/Vision plans, including free options, • Generous amounts of Paid Time Off, • 403(b) with matching employer contributions, • Discount services and pet food, • Health Reimbursement Account Position Purpose: Bideawee’s Mission is to promote and support safe, loving long-term relationships between people and companion animals by providing a continuum of services and programs that are innovative, personalized and high quality. The Client Care and Adoptions Manager (CCAM) plays an important leadership role in ensuring that Adoption Center Staff follows established guidelines regarding company policy, animal admissions, resident care and adoptions. The CCAM is also responsible for ensuring that high quality, personalized customer service is provided to every person as established in Bideawee’s Customer Service Standards. The CCAM will create and foster a pleasant working and learning environment for both customers and employees. The CCAM sees that all other Bideawee policies and Procedures are followed and will be held accountable for the entire staff’s adherence. The CCAM will directly supervise the Animal Care and Adoptions Staff members and the Client Care Supervisor to ensure appropriate animal care and client care standards. This is a Tuesday through Saturday full-time position with a salary of $65,000/yr. Responsibilities/Duties/Functions/Tasks:Client Care • Ensure that the Client Care Supervisor handles all tasks, including email and phone responses and adoption follow ups in a timely manner, • Check in with Client Care Supervisor to ensure all client relations are handled appropriately and troubleshoot any issues, • Make pet policy decisions or exceptions if needed on a case-by-case basis, • Make decisions on a case-by-case basis regarding adoptions requirements enforcement (needing to see whole family, dog to dog interactions, etc.), • Manage client experience related to adoptions, and oversee and handle client disputes or issues; support staff with difficult clients, • Ensure lobby/retail area remains clean and well maintained Animal Care Staff/ Animal Shelter Operations, • Responsible for day-to-day operation of Bideawee’s Adoption Center, including:, • Management of staff, • Scheduling and coordinating shifts to ensure all needs of animals and clients are attended to, • Oversight of animals’ care, • Coordinating manager/supervisor coverage for days off and vacation time, • Walk through the shelter throughout the day to ensure that both the lobby and adoptions are flowing well, and that all staff members are appropriately giving enrichment and care to the animals, • Ensure staffing schedules and payroll are completed on time, • Identify and coordinate professional development opportunities for staff when possible, • Communicate new policies and keep staff and volunteers updated regularly on animal welfare news through written and verbal means, • Collaborate with the medical team to ensure health and welfare of animals, • As needed, assist in direct care of animals, • Ensure staff complies with all safety policies, safe animal handling and OSHA standards, • Attend relevant Animal Welfare Panels, • Lead daily huddle & perform nightly walkthroughs Administrative, • Works with Client Care Supervisor in preparing Adoption Event Packets and selection of dogs and cats that will be attending events, • Pull previous week’s adoption numbers for weekly all sites meeting and report current population numbers, • Manage retail inventory and inventory of sample foods for adopters, • Ensure monthly dog license payment submitted, • Ensure folders for mobile adoption events are created when animals attend an event, • Work with the Volunteer Manager to coordinate the Adoption Center’s needs for volunteers and volunteer training, • Ensure daily cash reconciliation reports are saved, weekly bank deposits dropped off, • Interview and hire new staff members as needed, • Oversee training plan for new staff members, • Complete yearly reviews for staff members, • Give verbal warnings as needed, as well as written warnings, • Involve senior management and HR for written warnings and Performance Improvement Plans Qualifications:, • College Degree preferred in relevant field, • 3-5 Years management experience with preference given to animal related industry, • Excellent leadership and assertiveness skills., • Ability to work efficiently with limited supervision., • Ability to maintain composure and excel in a fast-paced environment while remaining organized and accurate., • Ability to communicate with the public in a respectful manner, even under pressure., • Leader, mentor, and problem solver, • Computer and data entry experience, shelter software knowledge a plus, • Ability to represent the values of Bideawee by working in a culturally diverse environment and community in a way that fosters understanding and compassion., • Fear Free Shelters certified or willing to complete within 90 days of onboarding Specific Work Requirements:, • Ability to work a 5 day, flexible schedule with nights and weekend work required, • Able to lift a minimum of 30 pounds, • Professional attire Bideawee is committed to diversity, equity, and inclusion. We continuously strive to place our employees at the center of our thinking and elevate inclusive practices to develop and support a more engaged and productive workforce. Equal Opportunity Bideawee is an equal opportunity employer committed to achieving the goal of equal employment opportunity for all. Applicants and employees are considered and evaluated for positions without regard to mental or physical disability, race, creed, color, religion, gender, national origin, citizenship status, age, genetic information, military or veteran status, sexual orientation, marital status, employment status or any protected federal, state, or local status unrelated to the performance of the work involved. Powered by JazzHR qdtv1cm3wM

Job Summary The Staffing Coordinator / Case Manager plays a vital role in ensuring effective service delivery across our early intervention program by managing provider scheduling, recruitment, onboarding, and administrative support. This role ensures staffing operations are in compliance with New York State Department of Health (NYSDOH) regulations and internal standards, while fostering a positive and productive environment for service providers and program staff. Key Responsibilities • Coordinate and manage provider scheduling to ensure timely service delivery across NYC boroughs, • Recruit, screen, and onboard qualified early intervention providers, • Maintain accurate provider records (credentials, availability, caseloads), • Collaborate with HR to ensure staffing compliance, including license/certification renewals, background checks, mandatory trainings, and documentation in EI-Hub, IRMA, and internal systems, • Liaise with Clinical and QA teams to address caseload assignments and provider performance, • Serve as primary point of contact for staffing-related issues and provider support, • Accurately manage data in scheduling and case management systems, • Generate regular reports to support program planning and audit readiness, • Assist in developing and refining staffing workflows and policies Required Qualifications • Bachelor’s degree (required) in human services, psychology, public health, healthcare administration, or related field, • 2+ years of relevant experience (required) in early intervention, human services, or regulated staffing environment, • Working knowledge of New York State Early Intervention Program regulations, • Familiarity with EI systems such as EIHub, and IRMA (preferred), • Strong organizational, communication, and problem-solving skills, • Proficiency in Microsoft Office and digital record-keeping systems, • Bilingual abilities a plus (Spanish, Mandarin, Cantonese, or Russian preferred) Benefits: • 401(k) with employer contributions, • Paid time off including vacation days and holiday pay, • Comprehensive onboarding and training, • Tuition reimbursement, • Professional development workshops, • Support for continuing education and certification programs About Us We are a multi-specialty child care services company dedicated to supporting the developmental needs of young children and their families. With a strong presence in New York City's Early Intervention (EI) Program for almost two decades, we are committed to delivering high-quality, family-centered services through a diverse team of professionals. Our mission is rooted in excellence, collaboration, and a deep respect for the communities we serve.

Job Description ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB The mission of a Clinical Staff Manager (CSM) is to ensure their VEG hospital has an effective support staff team who provide excellent patient care and embody the VEG way. CSMs provide their VEGgies with equitable support, tools, resources, and autonomy necessary to create an environment of high medical quality and care so that VEG is the best hospital for emergency professionals who will brag about their jobs and make their friends jealous. CSMs collaborate with their local and regional leadership teams to build relationships between all departments and work together to implement VEG wide initiatives and achieve the hospitals' goals. WHAT YOU'LL DO People Empowerment and Development: Recruitment • Directly responsible for interviewing, hiring and training a diverse group of new VEG Credentialed Veterinary Technicians and Veterinary Assistants in partnership with the other leadership team members, particularly the Medical Director and Regional Support Staff Director, • Directly oversee support staff team and engage as an active and present leader across the hospital with all teams and all shifts, • Foster a learning culture to support learners at every level, • Responsible for educating the veterinary support staff team through formal education track and informal coaching by utilizing Technician Trainers and other training tools, • Serve as the initial point of contact for support staff concerns and seeks assistance from the hospital leadership as needed, • Address interpersonal conflicts in the moment that arise on shift, ensuring that interpersonal conflicts are not affecting workflow or patient care, • Liaise with the leadership to bridge gaps and unify team members, • Incorporates feedback from doctors in guiding the growth and development of support staff team members, • Lead the team of Shift Leads to identify areas for process improvements and present solutions in coordination with the Medical Director and Technician Trainer, • Participate in all group and leadership meetings to promote practice alignment, • Recruiting (interview cadence, candidate feedback) - in coordination with Talent Partner, • Onboarding activities, including maintaining contact with VEGgies pre-hire and creating a great first day/week/month experience (templated timelines, content and schedules) - in coordination with People Coordinator, • Training and Development (customized plans, documentation, resources)- all credentialed veterinary technician growth plans and development meetings in coordination with Medical Director and Technician Trainer, • HR Operations (complete bi-weekly payroll, complete I9s within 3 days, benefit enrollments, responsibly navigate leave programs and accommodations) - in coordination with Hospital Manager and People Partner, • Performance Management (meeting cadence, documentation, succession planning, accountability) in coordination with Hospital Manager and People Partner Customer Experience • Partner with hospital leadership on workflow, the Spikes, the VEG Triage and the three dimensions of customer experience, • Assist with immediate customer concerns professionally and to the customers satisfaction and follow up with leadership for long term solution Develop and maintain key business processes related to: • Develop and maintain the support staff team's schedule and leave requests, • Organize student interns and externships in coordination with Veterinary Technician Program Relations Manager and Technician Trainer, • With the Medical Director, establishes expectations and maintain standards of excellence, • Work with the leadership team, including the Medical Director, to ensure the support staff team has the supplies and tools needed to be successful, • Work with leadership team and the Technician Trainer to address patient care issues and develop solutions, • Ensure best utilization of support staff team which is needed to offer the best patient and customer care in coordination with the Medical Director and Regional Support Staff Director, • Work with Technician Trainer and Regional Support Staff Director to ensure credentialed veterinary technicians maintain licenses, • Ensure efficient workflow of the hospital in collaboration with the leadership team, • Ensures downtime is optimized by the support staff team, • Support the hospital manager in addressing staffing payroll and compensation decisions, • Ensure support staff payroll budgets stay within goals, • Develop a growth plan for maximizing financial investment, • Stay in tune with how the support staff team members are utilized on the floor, create a plan to pivot where appropriate, • Approve individual expenses of support staff staff, with budgetary oversight from Hospital Manager WHAT YOU NEED • 5+ years of experience in clinical veterinary technician role, • 2+ years of experience in a leadership role, • Must be enrolled in a Credentialing Support Program (CSP) and able to become a Credentialed Veterinary Technician for the state in which you will work within one year of employment. If unable to complete a credentialing program or pass the VTNE within one year, will not be able to remain in the position., • Flexibility to work 5 days per week, to include weekends and holidays as part of a rotating schedule, • Must be willing to work in a noisy environment with strong or unpleasant odors, • Constantly works to develop their own leadership skills, • Flexibility to attend regional, national or local leadership and support staff meetings as required, • Ability to work well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU ARE • Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives, • Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments, • Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results, • Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU • Competitive compensation, including base and 401K match, • Comprehensive health and wellness benefits, including medical, dental, and vision coverage, QPR training, and access to free therapy or counseling, • Depending on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success, • A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend., • Clinical student loan repayment so you don't need to worry about your student debt, • Paid parental leave; up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families, • Flexible work schedules to support your life outside of work, • Generous referral reward program, so our awesome people can bring in more awesome people, • And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you're hungry DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.

Job DescriptionCompStak envisions a commercial real estate industry in which accurate and transparent data leads to better, faster deals for everyone. We gather critical information that is hard to access, then make it instantly and seamlessly available to our platform members. Location: Manhattan, New YorkHybrid: Three days in the office, subject to change We are looking for a passionate, results-oriented individual to join our team as a Client Success Manager. At CompStak, our mission is to revolutionize the commercial real estate industry by bringing transparency to our clients. Our Client Success team sits at the heart of this mission. The Client Success Manager is a critical customer-facing role which provides daily support, guidance, and growth opportunities to our customers. As a CSM, you will facilitate exceptional experiences and sustained value for CompStak customers by cultivating a relationship as their trusted advisor and advocate based on proactive account management, promoting customer satisfaction, and upsell/cross-sell/renewal of CompStak products and services. Join us and be a vital part of our continued success!Responsibilities • Proactively manage a territory of assigned CompStak customers to deliver consistent value across the entire customer lifecycle, • Manage the onboarding of new customers; Coordinate and deliver basic and advanced training, while advising customers on best practices, • Gain insight into customer goals and expectations and work to decrease the time-to-value across your portfolio, • Resolve customer issues, collaborate with other CompStak teams; approach all situations with curiosity and creativity, • Build strong customer relationships by maintaining high levels of engagement and communication; lead business reviews based on account segmentation, • Perform data-driven account performance planning and analysis based on customer usage and needs to prioritize opportunity and risk, • Consistently renew and expand customer contracts, meeting and exceeding personal and team goals, • Drive customer advocacy in the form of references, referrals, and case studies, • Actively participate in the evolution of CompStak; serve as the voice of the customer by prioritizing feature requests and platform improvements and insist on excellence in our own Client Success initiatives, • Contribute towards the development of a strong team environment by upholding high work standards, • Go the extra mile to ensure our customers are successful!Skills & Experience, • 3+ years’ experience in Account Management or SaaS Customer Success roles, • A verifiable track record of data driven customer retention and growth through passionate customer service, • Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value, • Energetic and self-motivated; a team player who is also a proactive and creative problem solver, • Ability to manage multiple priorities while maintaining strict attention to details, • Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations, • Familiarity with the commercial real estate industry, • Working knowledge of Salesforce.com, • Undergraduate degree (BA/BS)

Job Description Who We Are Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our 600+ employees work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world's most premium platforms. Taking a creative science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Now 20+ years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Who We Hire Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn't stop to ask what's next, because they're already building it. Mission The Publisher Partnerships Manager exists to protect and grow revenue for Kargo's most valuable publisher relationships. This role owns the day-to-day health of a portfolio of premium digital media partners — monitoring performance, solving technical issues, and delivering the kind of consultative service that makes Kargo indispensable. When this role is firing, publishers are hitting their revenue goals, churn risk is low, and Kargo is the partner they call first. This is a hybrid role requiring onsite presence 4 days per week. Outcomes — What Success Looks Like in 6–12 Months • Portfolio health is proactively managed, not reactively patched — Performance data is monitored consistently across all accounts; revenue trends are flagged and addressed before partners raise them, • Publisher retention is strong across the book — Assigned partners renew and expand their relationship with Kargo; escalations are rare and resolved quickly when they do occur, • QBRs are delivered with depth and strategic value — Quarterly business reviews are prepared and presented with competitive insights, performance analysis, and forward-looking recommendations that partners cite as genuinely useful, • Technical issues are resolved with speed and ownership — Supply-side issues — header bidding, integration bugs, reporting discrepancies — are triaged independently and closed in partnership with product and ops without hand-holding Required • 3–4 years in a publisher-facing role at an SSP, DSP, or ad tech platform — understands the supply side of the ecosystem from the inside, • Fluency in programmatic fundamentals — supply/demand dynamics across mobile, video, and CTV; knows how inventory quality and fill rates are driven, • Hands-on experience with header bidding, VAST, OpenRTB integrations, and/or Amazon TAM, • Proficiency in Excel for performance analysis — pivot tables, lookups, and functions used regularly, not occasionally, • Ability to generate, interpret, and present reporting that surfaces actionable insights for publisher partners, • Existing book of publisher relationships and contacts that can accelerate trust-building from day one Proactive Account Ownership • Monitors performance data regularly and surfaces issues or opportunities before partners ask — doesn't wait for inbound to drive the relationship, • Troubleshoots integration and supply issues independently before escalating; understands enough of the stack to ask the right questions and speak credibly with product and engineering, • Stays solutions-oriented when multiple accounts have competing urgent needs; prioritizes without dropping balls or losing tone, • Works fluidly across internal teams — ops, product, sales — to get things resolved without territoriality or drama, • AdAge Best Places to Work, • ThinkLA Partner of the Year, • Built In Best Places to Work, • Cynopsis 2025 Top Women in Media - Jeannine Shao Collins, • Martech Breakthrough Awards - Best Overall Adtech Company, • Digiday Media Awards Best Event, • Cynopsis Media Impact Awards-Best CTV Platform, • Martech Breakthrough Awards-CTV Innovation, • Big Picture: kargo.com Pursuant to applicable fair chance laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Kargo will consider qualified applicants with arrest and conviction records for employment.

Company Description Outcomes Matter Innovations, LLC (OMI) is a value-based care accelerator specializing in designing innovative quality programs for healthcare specialists. Leveraging over 30 years of expertise, OMI integrates evidence-based clinical guidelines with advanced data analytics and technology to improve the quality of care and reduce costs. OMI focuses on delivering measurable outcomes and value for providers, payors, and patients. The organization is committed to guiding stakeholders through the complexities of healthcare to achieve improved results and experiences efficiently. Role Description We are seeking a full-time, remote Account Manager to play a critical role in maintaining and expanding relationships with clients. The Account Manager will focus on understanding client needs, coordinating cross-functional teams for strategy execution, and ensuring deliverables are met with high satisfaction. § Manages smaller, single-state, or regional accounts § Servers as the day-to-day liaison for assigned clients, ensuring consistent communication, data exchange, and adherence to program requirements § Supports onboarding, addresses system and program issues § Assists with identifying opportunities for program improvement and growth within assigned accounts § Leads business reviews, performance reviews, and bi-weekly touchpoints with minimal assistance § Manages account to ensure compliance with known contractual quality thresholds § Assist with minor client contract amendments Qualifications • Proven experience in account management, client relationship management, and customer success., • Strong skills in data analysis, technology solutions, and identifying actionable insights., • Effective verbal and written communication skills, including the ability to present reports and strategies clearly to clients., • Ability to collaborate with cross-functional teams and manage multiple client projects simultaneously., • Prior experience in the healthcare industry, value-based care, or familiarity with clinical guidelines is highly desirable.

Job Description Prosper Health is on a mission to make life happier and healthier for autistic and neurodivergent adults. Despite autism diagnoses increasing more than 5x in the past 25 years, autistic adults have been systematically overlooked. This has led to extremely poor outcomes, including high rates of co-occurring mental health conditions and a lower life expectancy. Prosper is here to change that. We deliver specialized mental health services for autistic adults, covered by insurance. We've helped tens of thousands of people receive an autism diagnosis for the first time, work with neurodivergent-affirming therapists, and find belonging through community. Our outcomes meaningfully outperform traditional care for autistic adults, with substantially greater improvements in mood, anxiety, and quality of life. Prosper is growing 3x year over year and are at mid-double-digit millions in run-rate revenue, with thousands of active clients and 400+ clinicians. We're a high-ownership, mission-driven team, building something that has never existed for autistic and neurodivergent adults. About the Role Our client experience team is crucial to making our clients feel supported day-to-day — managing all inbound phone, text, and email support. We believe in putting clients first, and that ethos runs through everything we do: every interaction is held to a high standard because the people on the other end of it deserve nothing less. As our Client Experience Manager, you will lead this team and own the function fully — hitting SLAs, building out triage structures, managing response quality, and establishing SOPs. When something breaks (e.g. a flagged spam number), you don't wait for someone to tell you how to fix it — you figure out what needs to happen, execute, and build the process that prevents it from happening again. This is a rare opportunity for someone who wants to do more than manage a function — you'll shape it. We're a startup, which means you'll report directly into senior leadership, have a real seat at the table, and build processes and team culture largely from the ground up. The ideal person for this role thinks like an owner. They're restless about quality and never satisfied with "good enough" when better is possible. They're comfortable in ambiguity, resourceful with tooling and systems, and they genuinely care about the clients this team serves. You Will • Own people management end-to-end. Run weekly 1:1s, performance reviews, hiring, and onboarding. Be the manager your team can rely on for clear direction, honest feedback, and real development., • Build and maintain a QA function from scratch. Create a systematic process for reviewing response quality, identify patterns in gaps, and coach the team toward consistently hitting a high bar., • Design and manage team structure. Establish triage tiers, own scheduling across holidays and volume changes, and make sure the team is set up to handle whatever comes in., • Drive continuous process improvement. Identify inefficiencies in workflows and tooling, quantify their impact, and fix them — whether that means building a lightweight solution yourself or writing and managing an engineering ticket to completion., • Create and iterate on SOPs. Document how things should work, monitor whether they're working, and update them when they're not. Build processes that are durable, not just functional., • Translate client patterns into upstream fixes. Spot recurring themes in client questions and complaints, and turn them into clear, data-backed recommendations for the product team — reducing the volume of issues the team has to field in the first place., • Stay ahead of operational issues. When something unexpected breaks figure out the fix and build the safeguard so it doesn't happen again.About you, • Bring 5–8 years of experience in client experience or support operations, including at least 1–2 years managing a team directly, • Fluent in support operations: SLAs, ticket workflows, triage structures, and help desk tooling — and you pick up new systems quickly, • Think and act like an owner — you don't wait to be told something is broken, and you're never fully satisfied with the current bar when better is possible, • Genuinely care about the clients your team serves, and let that shape how you set standards and develop your people, • NYC-based preferred; open to remote for the right candidate More about Prosper Health • Our culture is a unique mix of thoughtfulness, kindess, and high-performance. We take time to eat lunch together every single day in NYC, while also setting ambitious goals and holding ourselves accountable to them., • We always ensure that we integrate perspectives from experts in our space, including clinicians and autistic self-advocates., • Our team members come from places such as Bain, McKinsey, BCG, FirstHand Health, Rula, SeatGeek, Benchling, and schools like Harvard, MIT, Yale, Penn, Northwestern, Dartmouth, Vanderbilt, and more., • Here are a few of our favorite operating principles:, • Clients first - Our job is to solve real problems for our clients. Choose what makes life better for the client, even if it's harder for us. Never lose sight of the person on the other side., • Find a Way - We use ingenuity, scrappiness, and determination to bend the world to accomplish our goals. We're resourceful and do more with less., • Raise the Bar - We grow deliberately, by asking how things can improve and by giving and seeking feedback. We insist on the highest standards and keep pushing them higher., • Be a Good Person - Be kind, be honest, and make it fun to work here. Tell the truth even when it's uncomfortable. Treat people with respect and go out of your way to do nice things for your teammates.

Job Description Customer Success Manager | NY, NY | (OTE): $130,000 - $140,000 | Full-Time (on-site) About the Company Equal Access is partnering with a well-established, fast-growing technology company transforming operations within the hospitality and property management space. The organization supports large-scale short-term rental and boutique hospitality portfolios through a modern platform focused on smart automation, operational efficiency, and elevated guest experiences. Backed by strong investment and operating with a highly innovative, AI-driven culture, the company is currently rebuilding its core technology stack from the ground up, making this an exciting opportunity to join during a pivotal stage of growth and product evolution. About the Role The Customer Success Manager will be highly organized, customer-focused onboarding professional to guide new customers from contract through successful platform launch. This role is ideal for someone who thrives in fast-paced startup environments, enjoys simplifying complex workflows for customers, and actively leverages AI tools to improve efficiency, communication, and onboarding processes. You’ll play a key role in shaping the customer experience while helping build a scalable onboarding engine alongside a rapidly growing, AI-driven technology team. Key Responsibilities • Own onboarding from contract → go-live for new customers, • Lead onboarding calls: kickoff, configuration, training, and launch, • Build deep product expertise and guide customers through best practices, • Create onboarding project plans, checklists, and customer task timelines using AI-assisted tools to keep every engagement moving without manual overhead, • Capture detailed customer insights and surface them as structured, actionable feedback for the Engineering team using Claude and our internal tooling to synthesize patterns across accounts, not just anecdotes, • Partner with the Customer Success & Solutions Lead to iterate on onboarding processes, playbooks, and documentation, • Develop onboarding content (guides, videos, templates) faster and at higher quality by building with AI, not around it, • Monitor health signals and proactively remove blockers, • Thrive in fast-moving, high-growth environments where you build while doing, • Enjoy speaking with customers and can make complex concepts simple, • Organized, detail-oriented, and comfortable managing multiple customers at once, • Learn products quickly, especially technical workflows, • Reach for AI tools first you use Claude, Notion AI, or similar to draft, summarize, and systematize before doing anything manually, • Communicate clearly, directly, and proactively with customers and teammates, • 1–3 years in SaaS onboarding, customer success, account management, consulting, or similar role, • Experience running customer meetings and guiding customers through technical setup, • Familiarity with CRM/CS systems (HubSpot, Intercom, Notion, Zendesk, etc.), • Comfortable using AI tools (Claude, ChatGPT, or similar) in your daily workflow for drafting communications, building documentation, summarizing calls, or automating repetitive tasks, • Bonus: you've used no-code or light-code tools (Zapier, n8n, etc.) to automate something in a past role, • Bonus: experience at a startup, • Customers complete onboarding on time and clearly understand how to use the product, • Onboarding time-to-value decreases through your improvements including improvements you built with AI, • You and the CS Lead build the onboarding engine together, turning it into a repeatable, scalable motion, • Customers finish onboarding excited, confident, and positioned for long-term success, • On-Target Earnings (OTE): $130,000 - $140,000, • Competitive base salary + uncapped commission, • Equity Ownership, • 401k match, • Health insurance EqualAccess partners with best-in-class organizations and supports candidates beyond placement. Every professional we place receives 3 months of post-hire coaching and career support, ensuring long-term success and growth

Job Description Trustpair stops vendor fraud before it happens. We're the automated vendor validation platform protecting 400+ enterprise companies worldwide. Since 2017, finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks. As vendor fraud grows more sophisticated, we stay ahead by combining deep expertise in financial crime with cutting-edge technology. Our core product focuses on secure, reliable vendor account validation to wipe out fraud and boost efficiency. Internally, teams across Trustpair use AI tools in their day-to-day work to automate repetitive tasks and unlock strategic insights that help us build and operate better. From day one, you’ll be encouraged and trained to integrate these tools into your workflow in a practical, hands-on way. With offices in New York, Paris, London, and Milan, we're a diverse team united by a bias for action. We ship fast, learn from experiments, and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security, Trustpair is built for you. Learn more about how we use AI in our everyday work. About the role Trustpair is looking for a Strategic Customer Success Manager to join our US team and take ownership of a portfolio of our largest, most complex, and most strategic enterprise customers in North America. This role is designed to reinforce our US presence and provide exceptional support to top-tier clients, ensuring strong satisfaction, retention, product adoption, and expansion over time. You will play a key role in onboarding new enterprise customers, driving long-term success plans, supporting change management, and identifying upsell opportunities across your portfolio. This is an individual contributor role with room to grow as the US Customer Success team expands. You will report to Mathilde and join the CSM International team, working closely with the wider Customer team as well as Product, Account Management, Sales, Ops, and Revenue Excellence. This position is based in New York City, with hybrid onsite presence preferred. We are primarily looking for candidates in the commutable Tri-State Area who can come into the office 1–2 days per week. Compensation: The expected on-target earnings for this role are in the range of $135,000–$150,000 What you'll do:Client Onboarding and Enablement * Manage a portfolio of high-value, high-complexity customers across industries * Lead onboarding for large enterprise US clients, including customized training and support on integrations to drive fast adoption * Define and execute tailored success plans aligned with each customer’s business goals * Support and, when needed, lead change management efforts on the customer side Relationship Management and Retention * Build strong, trust-based relationships with a range of senior stakeholders across Finance, Procurement, IT, and related functions * Run regular check-ins and Quarterly Business Reviews to drive value, satisfaction, and retention * Monitor customer health, proactively flag risks, and take action to secure renewals * Develop client advocates who can participate in reference calls and broader advocacy initiatives Product Adoption and Usage Optimization * Use customer data and usage insights to drive stronger adoption and stickiness of the platform * Guide customers toward fuller use of Trustpair’s features and value for risk management * Navigate complex organizational structures to build adoption and internal advocacy Revenue Growth * Identify upsell and expansion opportunities within strategic accounts * Partner closely with Sales to convert those opportunities into growth Customer Advocacy * Represent the voice of the customer internally to help shape product direction * Partner with Marketing on case studies, testimonials, and other advocacy initiatives to support Trustpair’s growth in the US market Regional Strategy and Insights * Bring market feedback and customer insight to help shape US-specific strategy * Stay informed on customer needs, industry developments, and competitive trends What’s in it for you ???? * At Trustpair, we see AI as a tool to save time, sharpen focus, and boost impact - whether you're already hands-on with AI or eager to learn, you’ll join a team that values and encourages AI-driven ways of working * Opportunity to join a fast-growing scale-up in a highly impactful role * Ownership of strategic, high-value enterprise accounts in the North American market * A collaborative environment with a flat structure, where everyone’s voice is heard with room for growth and career development * The chance to join the US team at an exciting stage, where ideas, initiative, and ownership are genuinely valued * Exposure to a European-headquartered company with international collaboration * A flexible hybrid work environment that encourages autonomy, leadership, and strong cross-functional partnership * A talented team with senior colleagues you can learn and work with * Inclusive environment with cultural diversity and parity Why join Trustpair? A list of our perks here! Must-Haves * 7+ years of experience in a technical SaaS or enterprise B2B software environment * 3–4+ years of significant experience working with strategic and/or enterprise B2B clients * Prior experience managing strategic, complex US enterprise accounts * Strong experience driving renewals and identifying upsell or expansion opportunities * Familiarity with complex technical integrations, including APIs and SFTP * Strong project management skills, with the ability to manage multiple deadlines, stakeholders, and priorities * Strong problem-solving skills and the ability to bring structure and solutions in complex situations * Excellent communication and relationship-building skills, especially with senior stakeholders and executives * High level of organization, rigor, and attention to detail * A data-driven approach to decision-making * Native-level English Nice-to-Haves * Experience with tools such as Intercom, Planhat, and Looker * Experience in a B2B SaaS start-up or scale-up environment * Experience working in an international environment and/or a European company * Experience working with or selling to teams within the CFO organization, especially Procurement, Accounts Payable, and Treasury. Recruitment Process * First call with Morgan, Talent Acquisition Specialist (30 mins) * Experience interview with the hiring manager, Mathilde (30 mins) * Case study interview with Mathilde and Caitlin (1 hour) * Coffee fit with members of the US team * Final interview with Baptiste, CEO & Cofounder Equal Opportunity Statement Trustpair's policy is to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.

Job DescriptionSalary: The Client Success Manager is a senior leadership position responsible for managing high-value client portfolios. Youll own executive relationships, ensure the success of strategic accounts, and build scalable processes that elevate the client experience. This role combines strategic thinking, operational leadership, and client relationship mastery. Youll work cross-functionally with Sales, Product, Operations, and Marketing to turn insights into action, solve complex problems, and make PX an indispensable partner to our clients. Key Responsibilities • Co-manage a portfolio of enterprise and strategic accounts, ensuring value delivery, retention, and growth, • Build and implement scalable processes for onboarding, adoption, QBRs, renewals, and expansion, • Act as the senior point of escalation for client concerns, resolving issues quickly and strategically, • Develop quarterly and annual account plans that identify key growth opportunities across client portfolios, • Collaborate with Sales and Product to align client objectives with PX platform capabilities and upcoming innovations, • Work with leadership to forecast client growth, manage churn risk, and identify upsell opportunities, • Champion a client-first culture and build strategies for deepening client engagement and loyalty, • Create training materials and mentoring programs to elevate the CS teams performance, • Represent PX externally as a trusted strategic advisor to our highest-value customers What You Bring • 5+ years of experience in Client Success, Account Management, or Customer Experience (Lead Generation is a Plus), • Track record of delivering growth on accounts managed, • Familiarity with MarTech, AdTech, SaaS, or platform-based customer acquisition models, • Strong understanding of metrics such as NRR, churn, health scores, and customer LTV, • Expertise with tools like Jira, HubSpot CRM, Trello, or similar platforms, • Exceptional deck preparation, communication, and presentation skillsyou can influence both clients and internal stakeholders, • Bachelors degree required; MBA or equivalent strategic/operational training is a plus Why PX? We take pride in fostering a culture of respect, trust, transparency, and accountability among our colleagues and business partners. Through our proactive and agile approach, we are constantly working on anticipating potential success blockers and innovating our technology. • Opportunities for career growth and development., • A dynamic and innovative work environment., • Collaboration with a talented and passionate team., • Contribution to the growth of a leading tech company in the lead generation industry. Location: St. Louis, Missouri

Job Description Role: Customer Success Manager Level: Individual Contributor Reporting into: Head of Success Department: Customer Excellence Location: Hybrid, NYC The Role: The Customer Success Manager will report directly to the Head of Customer Success and will work closely with the VP of Customer Excellence. The primary responsibility of the Customer Success Manager will be to manage the relationships with our key accounts in the region, and to ensure their success and satisfaction with our products and services. They will work cross functionally with other teams across the organisation, collaborating with several stakeholders (e.g Sales, Special Projects, Creative and Technical Services, Support, Product and Engineering) to both ensure the voice of the customer is well understood internally and customer needs are being met externally. This role is responsible for driving long-term strategic customer success, adoption and advocacy across Disguise's key US accounts. The successful candidate will be an organised and confident self-starter with exceptional written and verbal communication skills. They will be able to understand and communicate the unique requirements and challenges of each key account, and develop customised strategies and action plans to ensure their success. They will need to be proactive in applying themselves to a variety of projects, take the lead, and coordinate the efforts of many to ultimately deliver the best result for our customers. Responsibilities: • Collaborate and lead cross-functional teams, to ensure seamless onboarding, implementation, and ongoing support for key accounts in the US region., • Serve as the primary point of contact and advocate for our key accounts, building strong relationships and maintaining regular communication to understand their needs and objectives., • Prepare annual account plans and regular account reviews (i.e. Quarterly Business Reviews) as required for key accounts., • Act as a customer advocate within the company, gathering feedback, suggestions, and feature requests from key accounts and effectively communicating them to the relevant teams., • Keep organised documentation of conversations with customers, including understanding their business strategies, challenges and opportunities., • In collaboration with the Project Management team, monitor customer-specific project timelines, deliverables, and budgets to ensure timely and successful project completion., • Maintain clear and open communication with accounts, providing regular project and/or product and services updates, addressing concerns, and managing expectations., • Apply strong organisational skills to effectively manage multiple accounts simultaneously, ensuring each customer and related projects receives the necessary attention and resources., • Clear reporting to the Head of Customer Success, VP of Customer Excellence & C-Team as required, • Customer retention and satisfaction, • Product adoption and engagement, • Successful delivery of strategic customer initiatives, • Executive stakeholder relationships, • Customer advocacy, • Extensive experience managing B2B customer relationships and driving customer satisfaction, • Strong commercial acumen and the ability to present formally to senior-level stakeholders with confidence, • Excellent project management and leadership attributes including: customer relationship management, planning, task scheduling, communication management and presentation skills, • Self-motivated individual with a confident and proactive approach. You have a growth mindset, always seeking opportunities to learn and stay updated with industry trends and best practices., • Detail-oriented with a focus on delivering high-quality results., • Possess exceptional English verbal and written communication skills with the ability to build rapport with customers, understand their needs, and provide clear guidance and support., • An understanding of Disguise technology and/or the Entertainment technology industry (preferred, but not required)., • Experience of working in SaaS/Technology/Media/Creative industries would be considered an asset About Disguise Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. Don't Disguise your differences. Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. Our values • Honest. We are real with ourselves and our clients and share our ideas with openness and transparency., • Evolutionary. We innovate using our user's ever-changing needs so our technology remains ahead-of-the-game., • Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest., • Resilience. We don't give up until we find the right solution, even if it means going outside our remit., • Belong. We create an environment where everyone feels like they belong and is empowered to do their best work. Our benefits • We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:, • Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory, • Hybrid working between home and our offices (dependent on role and location), • Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes, • Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries, • Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning, • Training, coaching & mentoring

Job DescriptionCustomer Support Manager New York City, NY | Hybrid (3 days/week in office) | Full-Time About Us CurbWaste is a venture-backed, early-stage vertical SaaS company on a mission to modernize the waste and recycling industry. Our customers are hard-working, no-frills operators running complex businesses with limited tools. We're here to change that. With $50M raised and the backing of top-tier investors, we serve over 150 customers who rely on CurbWaste's all-in-one solution to power their operations. But we're just getting started. Our ambition is to become the system of record for the waste industry and support the people who keep our cities running. At CurbWaste, we hold a high bar. We believe in trust, ownership, and a relentless focus on delivering value. We challenge each other to grow every day and live by values that shape how we show up: • Serve our customers, serve our industry, • Be infinitely curious, • Resourcefulness over resources, • Win as a team, learn as a team This is a true people manager and operator role. You've built support functions before—you've designed tiered models, written the SOPs, stood up the escalation frameworks, and developed reps into higher-tier contributors. You know how to operate independently, set the strategy, and execute against it without needing leadership in the weeds with you. You're equally comfortable owning a critical escalation personally as you are coaching a rep through their first hard customer call. Success is measured by the team's ability to deliver fast, high-quality support without requiring direct manager involvement—while continuously improving processes, tooling, and customer outcomes. Requirements What You'll DoTeam Leadership & Development • Manage, coach, and develop a team of support representatives through regular 1:1s, performance reviews, and career development planning, • Set clear team goals and KPIs (CSAT, first response time, resolution time, escalation rate) and hold the team accountable, • Build structured onboarding and ongoing training programs that ramp new hires to full readiness within 30 days and continuously deepen product and industry knowledge, • Develop team members into higher-level contributors, measurable through certification rates and reduced escalation volume over time, • Foster a high-performance, customer-first culture grounded in accountability, ownership, and continuous improvementSupport Operations & Process, • Define and implement a tiered support model (Tier 1 / Tier 2) with clear ownership, responsibilities, and escalation paths, • Build and maintain playbooks and SOPs that enable the team to independently resolve 80%+ of inbound issues at Tier 1, • Establish clear criteria for ticket classification, escalation, and resolution expectations, • Continuously refine workflows to improve efficiency, consistency, and qualityCustomer Experience & Escalation Management, • Set and uphold a white-glove standard for all customer interactions—urgency, clarity, and professionalism, • Own escalations and complex cases, serving as the final point of coordination before involving Head of CX, Product or Engineering, • Establish and enforce a standardized escalation framework including SLAs, communication expectations, and ownership across business hours and after-hours, • Own and manage the out-of-service-hours coverage plan, including rotation design, on-call ownership, escalation paths, and ensuring consistent customer experience outside standard hours, • Partner with customers during critical moments (post go-live issues, billing concerns, operational disruptions) to ensure successful outcomes, • Serve as a front-line point of contact for SMB accounts without a named CXM, partnering with the broader CX team to ensure these customers receive a consistent, high-quality experience, • Stay connected to the customer experience through ticket reviews and trend analysis while minimizing direct ticket ownership as the team scalesAI, Automation & Tooling, • Identify high-volume, repetitive tasks and drive automation through AI and tooling with the goal of measurably reducing manual ticket volume quarter over quarter, • Train and optimize AI agents (e.g., Intercom) to deflect Tier 1 inquiries with clear deflection rate targets and quality thresholds, and build AI-assisted workflows such as auto-triage, suggested responses, and proactive status updates, • Continuously evaluate and implement new tools and technologies to improve support scalability and response speedPerformance Visibility & Analytics, • Build and maintain real-time dashboards tracking key metrics (response time, resolution time, escalation rate, deflection rate), • Enable full visibility into team performance without requiring direct involvement in individual tickets, • Monitor trends and proactively adjust staffing, workflows, and processes to meet demand, • Drive accountability through data—owning weekly and monthly performance reporting against defined SLAs and surfacing corrective actions when targets are missedInsights & Cross-Functional Collaboration, • Aggregate and analyze tickets to identify recurring issues, failure patterns, and systemic gaps, • Translate support trends into clear, actionable insights for Product and Engineering with business and operational context, • Drive root-cause resolution by partnering with Product and Engineering through to shipped fixes, tracking reduction in repeat ticket volume for resolved issues, • Build and maintain a self-service knowledge base, continuously updated based on product changes and common support trends, • Collaborate with Implementation, Customer Experience, and Sales to ensure seamless handoffs and lifecycle supportWhat You'll Need, • 5–8 years in customer support, with 2–3+ years directly managing a support team, • Proven track record of building or materially scaling a support function; you've designed tiered models, written SOPs, and stood up escalation frameworks from scratch, not inherited and maintained them, • Experience at a B2B SaaS company; vertical SaaS or industry-specific software strongly preferred, • Proven ability to operate independently, you've built and run support systems without a playbook handed to you, and you know how to prioritize and execute when leadership isn't in the weeds with you, • Demonstrated track record of developing support reps into higher-tier contributors with specific examples of reps you've upleveled to grow into leads, • Comfort owning escalations and after-hours critical incidents personally, not just delegating, • Experience designing and managing out-of-service-hours coverage plans; on-call rotations, escalation paths, and after-hours SLAs, • High standards for customer experience with a natural gravitation toward white-glove service, • Analytical mindset with the ability to aggregate trends across large ticket volumes, identify root causes, and communicate findings with business context, • Strong written and verbal communication skills; you can de-escalate a frustrated customer and coach a junior rep in the same afternoon, • Data-driven with comfort in dashboards and using metrics to drive team performance and cross-functional decisions, • Hands-on experience implementing AI or automation in a support context, you can speak to measurable deflection or efficiency gains you've personally driven, • Experience with support platforms like Zendesk, Intercom, Freshdesk, or similarNice to Have, • Background in waste management, logistics, field service, or municipal services, • Experience with tools like Aircall or Fathom, • Experience writing internal playbooks, SOPs, or help center documentation at scale Benefits Compensation $115,000 - 125,000 annually, based on experience. Salary ranges reflect our commitment to competitive, transparent pay. What We Offer This is not just a job. It's an opportunity to make a real impact in a critical industry. • Join a high-performing, mission-driven team transforming a critical industry, • Competitive salary, flexible time off, and ample opportunities for learning and development, • Company-paid medical, dental, and vision coverage, plus 401k At CurbWaste, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Job DescriptionEnterprise Customer Success ManagerFull-time Position About Us We are a rapidly growing B2B SaaS startup revolutionizing the way enterprises manage their digital transformation initiatives. Our cutting-edge platform empowers organizations to streamline their operations, enhance productivity, and drive innovation across their business units. As we continue to expand our client base and product offerings, we are seeking a talented and driven Enterprise Customer Success Manager to join our team. Position Overview As an Enterprise Customer Success Manager, you will play a crucial role in ensuring the long-term success and satisfaction of our high-value enterprise clients. You will be responsible for building and maintaining strong relationships with key stakeholders, driving product adoption, and maximizing the value our customers derive from our platform. This position requires a strategic mindset, excellent communication skills, and a deep understanding of B2B customer success principles. Key Responsibilities • Client Onboarding and Implementation: Develop and execute comprehensive onboarding plans for new enterprise clients, ensuring a smooth transition and rapid time-to-value. Collaborate with cross-functional teams to coordinate implementation efforts and address any technical challenges., • Relationship Management: Serve as the primary point of contact for assigned enterprise accounts, building strong relationships with key decision-makers and stakeholders at all levels of the organization. Conduct regular check-ins and quarterly business reviews to maintain engagement and identify growth opportunities., • Strategic Account Planning: Develop and maintain detailed account plans for each client, outlining goals, KPIs, and action items to drive adoption, expansion, and retention. Continuously monitor account health and proactively address any risks or concerns., • Product Adoption and Usage: Analyze product usage data and customer feedback to identify opportunities for increased adoption and value realization. Develop and implement strategies to drive feature adoption and showcase the full potential of our platform., • Customer Advocacy: Cultivate customer advocates within your portfolio, encouraging participation in case studies, testimonials, and referral programs. Facilitate knowledge sharing and best practices among clients to foster a strong user community., • Upsell and Cross-sell Opportunities: Identify and pursue expansion opportunities within existing accounts, working closely with the sales team to develop and execute account growth strategies. Ensure a seamless handoff between sales and customer success teams for upsell and cross-sell initiatives., • Churn Prevention: Monitor customer health scores and engagement metrics to identify at-risk accounts. Develop and implement targeted retention strategies to address concerns and mitigate churn risk., • Product Feedback and Innovation: Gather and synthesize customer feedback to inform product development priorities. Collaborate with the product team to communicate customer needs and market trends, contributing to the product roadmap., • Reporting and Analytics: Prepare and present regular reports on account performance, customer health, and key success metrics to internal stakeholders and leadership. Utilize data-driven insights to inform strategic decision-making and resource allocation., • Industry and Product Knowledge: Stay up-to-date with industry trends, competitive landscape, and product developments to provide informed guidance to clients and internal teams.Qualifications, • Bachelor's degree in Business, Marketing, or a related field; MBA is a plus, • 5+ years of experience in customer success, account management, or consulting roles

Job Description Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers two core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, and Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product. Merge is looking for a Customer Success Manager to help lay the foundations for repeatable and consistent revenue growth. You should be driven, adaptable to change and creative as you help us test out new ideas and find what works in the pursuit of building a truly customer-centric process. This is a fantastic opportunity to play a key role in an organization that cares deeply about delivering an exceptional customer experience. What you will do: • In the role, you will work directly with technical stakeholders at our customers to escalate and resolve issues and challenges swiftly and effectively, • You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly supporting their use cases, • The expectation will be to manage 40-50 commercial customers, • A minimum of 3+ years of experience working in a Customer Success or Account Management function for software products, • A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers' team within Merge, • The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc., • An entrepreneurial mindset – in a fast-moving startup environment, priorities shift and playbooks don't always exist; you'll need to exercise sound judgment, adapt quickly, and operate effectively beyond established processes, • The cash compensation range for this role is $125,000-$150,000 OTE (base + variable compensation), • Unlimited PTO + 10 company holidays, • Pre-Tax commuter benefits, • 100% covered health, vision, and dental insurance, • 401K Plan, • $200 one-time home office stipend

Job Description Who is Atominvest Atominvest is the operating system for modern private markets asset managers. Our modular, flexible SaaS technology underpins key investor- and portfolio-management workflows. Our customers are sophisticated private equity, growth equity, and private credit firms managing billions in assets globally. We aim to deliver ongoing high-quality outcomes for them through a long-term partnership mindset. At Atominvest, you’ll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world’s best investors and delivering a positive impact through this. Based on the growth we are experiencing, we think we’re on to something big. It won’t be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You’ll move quicker than feels comfortable and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SaaS companies on the planet. We’ve gone from zero to ten, now we’re looking to go from ten to one hundred! Role Overview: As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world’s leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You’ll Be Doing * Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. * Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go-live, and post-deployment adoption. * Shorten time-to-value by proactively managing timelines, dependencies, and client expectations. * Analyze client datasets, workflows, and reporting structures to configure optimal solutions. * Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. * Deliver white-glove support, ensuring issues are escalated, prioritised, and resolved quickly. * Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you’re excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we’d love to hear from you. Requirements * Prior experience in Customer Success, Implementation, or a client-facing role in a high-growth B2B SaaS environment. * Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. * Exceptionally organised, with strong project management instincts and attention to detail. * Analytical, structured thinker with experience interpreting and working with client datasets. * Advanced Excel skills. * Clear, concise written and verbal communication—you can simplify complexity for senior stakeholders. * Proven ability to deliver best-in-class client service in fast-moving environments. * Collaborative team player who contributes ideas and learns quickly. * Ambitious, entrepreneurial mindset with resilience and a bias toward action. * Bonus: hands-on project management experience or formal PM frameworks. Interview Process * Initial screening call * Conversation with our US Customer Success Lead * Case study * Interview with our Global Head of Customer Success * Conversation with US team member * Offer and onboarding at Atominvest What we offer * Competitive compensation (fixed base salary + performance incentives) * 25 days of holiday per year + bank holidays * Hybrid working style (a minimum of 3 days in our central London office is required) * Cycle2Work scheme * Employee Assistance Programme (EAP) to support employee wellness * A culture of trust, ownership, responsibility and autonomy in your work * An incredible team of smart and mission-driven people to work with * Fun working atmosphere * Significant growth opportunities * Company-wide socials and events Compensation Range: $80K - $100K

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the Role We’re seeking a proactive and driven Customer Success Manager (CSM) to join our Commercial Customer Success team. In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the MM market across the US. As a CSM, you’ll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to Canary's strategic goals for the region. Your efforts will directly influence the company’s expansion and establish you as a key player in shaping the future of hospitality technology in the Americas. Responsibilities • Product Expertise: Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients, • Client Onboarding: Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start, • Drive Customer Value: Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value, • Relationship Management: Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap, • Portfolio Growth: Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business, • Strategic Insight: Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goalsQualifications, • Bachelor's degree (BS/BA)., • 2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment., • Strong understanding of customer success methodologies and best practices., • Excellent communication abilities and presentation skills, capable of building trust and rapport with diverse stakeholders., • Ability to manage multiple accounts simultaneously and prioritize tasks effectively., • Proactive and results-oriented with a strong customer-centric approach., • Proven track record of working with clients through complex technical challenges., • Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations., • Confidence, charisma, and the ability to seize opportunities to drive growth and success., • Proficiency with technology and adaptability to dynamic environments. Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate’s skill level, experience, and specific work location. This role may also include the opportunity to earn equity. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAbout Us: Torch Dental is a rapidly growing start-up whose mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing a previously outdated ordering process. Torch is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and secures the best prices for products. We are a close‑knit team that enjoys working together every day to solve real‑world problems. We obsess over customer satisfaction, promote a strong bias for action, encourage team members to engage in impactful work, and foster a one team culture. Our goal is to create better solutions to help healthcare professionals succeed, and we are looking for people like you to help bring this vision to life. About the Role: Customer Success Manager 1 is a foundational role focused on delivering an exceptional customer experience and driving value across a book of small to mid-sized accounts. You’ll guide customers through onboarding, support their early adoption, and proactively work to retain and grow their relationship with Torch. In this role, you’ll build core skills in customer engagement, platform expertise, and account management. You’ll also play an important role in capturing customer feedback, identifying patterns, and collaborating cross-functionally to improve the overall experience. This is a great opportunity for someone eager to build a career in Customer Success with a fast-growing, customer-obsessed team. Location: Austin, Texas or New York City, NY(in office Monday - Thursday, flexibility on Friday) Key Responsibilities: • Own a portfolio of more complex customer accounts from onboarding through early adoption, ensuring a smooth and supportive experience., • Drive product usage and value through regular check-ins, education, and support touchpoints., • Understand customer goals and challenges and ensure Torch is delivering on their needs., • Track account health, flag potential risks early, and surface retention concerns to the team., • Help customers get the most out of Torch’s features—especially those related to cost savings, time efficiency, and vendor consolidation., • Use data and platform insights to personalize outreach and demonstrate value (savings, time saved, etc.), • Run quarterly practice reviews with customers for goal alignment and consultation on how to continuously maximize their success on the platform., • GMV retention, helping ensure that customers continue to consolidate and grow their purchasing on Torch over timeOnboarding & Adoption Support, • Lead Kickoff calls and early onboarding sessions to set customers up for success., • Assist customers with account setup, order building, and navigating the Torch platform., • Educate customers on best practices and how to maximize Torch Rewards and Advantage benefits.Internal Collaboration & Process Improvement, • Log key customer insights in Salesforce and help identify trends across your book., • Provide feedback to the product, supplier, and operations teams based on customer conversations., • Support pilot programs or process experiments in collaboration with more senior team members.What Success Looks Like, • Strong early adoption across your accounts, • High retention rate across your book of business (Logo and GMV), • Consistent customer engagement and satisfaction, • Accurate and timely account tracking in internal systems, • Collaboration with teammates to share learnings and improve processesAbout You:, • 2 to 5 years of experience in Customer Success, Account Management, or a client-facing role, • Strong communication and relationship-building skills, • Comfortable with having significant phone and video call time with customers for relationship management, • Comfort with using data and insights to drive conversations, • A proactive, detail-oriented mindset with a focus on customer value, • Eagerness to learn, grow, and contribute to a fast-paced, customer-obsessed teamBonus:, • Experience at a fast-growing startup, • Experience in healthcare and dental industry, • Knowledge of working with SMBs (small and medium business), • Experience using CRM tools (e.g. Salesforce)Compensation and Benefits:, • Compensation: OTE range of $84,000-87,000 dependent on location, Base salary between $61,000–$64,000 depending on location and experience (Includes material upside commission potential), • Medical and dental coverage with Aetna, • 401k benefits with Empower, • Unlimited paid time off (PTO), • Maternity and Paternity leave, • Commuter benefits for hybrid employees, • Fully stocked pantry and fridge for hybrid employees

Job Description About Prevail Legal A well-funded startup founded in San Francisco, our workforce includes a diverse collection of individuals located across the country. Our first-of-its-kind platform combines secure video conferencing with a collection of intuitive tools developed for conducting remote, in-person, and hybrid legal proceedings. By maintaining a dynamic work environment where employees collaborate and grow, we aim to modernize and transform the processes involved in court reporting, testimony management, trial preparation, use of video evidence, and more. Join us in disrupting the legal industry and beyond while working alongside our talented team! About the Position: Prevail Legal is a leading legal technology company transforming how law firms manage depositions and litigation support through AI-assisted court reporting, real-time transcription, and streamlined deposition management. As a Customer Success Manager, you will serve as the primary relationship owner for a portfolio of law firm clients — ensuring they receive an exceptional, white-glove experience from onboarding through every session. This role sits at the intersection of client relations, session operations, and cross-functional coordination. You will act as the voice of the client internally and as a trusted advisor externally, with a direct impact on retention, expansion, and the overall Prevail client experience. Role Type: Full-Time Remote – U.S. Based Key Responsibilities: Client Relationship Management • Own a portfolio of law firm client relationships, serving as the primary point of contact throughout the client lifecycle, • Lead client onboarding, ensuring smooth adoption of Prevail's platform, workflows, and service standards, • Conduct regular business reviews and proactive check-ins to surface needs, address concerns, and identify growth opportunities, • Coordinate deposition session logistics in collaboration with the Operations team, ensuring all resources are confirmed and coverage is airtight, • Monitor session delivery in real time; escalate and resolve issues related to court reporters, videographers, interpreters, and support, • Step in as needed to assign resources, confirm coverage, or resolve job-related conflicts to protect client experience, • Partner with Operations, Sales, and the Transcript/Certification teams to ensure seamless coordination across the client journey, • Surface client feedback and recurring issues to internal stakeholders, advocating for product and process improvements, • Collaborate with the Dev team to communicate client-facing feature requests and platform updates, • Uphold and enforce Prevail's quality standards for all service partners including court reporters, videographers, and interpreters, • Identify performance trends and escalate service partner concerns through the appropriate channels, • Ensure compliance with client-specific preferences, transcript formatting standards, and SLA commitments QUALIFICATIONS Required: • 3+ years of experience in customer success, account management, or client services — preferably in legal, court reporting, or litigation support, • Demonstrated ability to manage multiple client relationships simultaneously in a fast-paced, deadline-driven environment, • Strong written and verbal communication skills with a professional, client-first presence, • Proven track record of problem-solving under pressure and resolving operational issues quickly and effectively, • Experience with legal technology platforms, deposition management systems, and court reporting operations, • Familiarity with litigation support workflows including resources allocation and assignment, transcript certification, videography, and remote deposition technology, • Exposure to tools such as Reporter Base, CRM platforms, or case management software, • Comprehensive benefits plan including medical, dental, vision, 401(k), life insurance, and short-term disability, • Five weeks of PTO, all Federal Holidays, and Parental Leave, • Generous continued education allowance, • Employee stock option plan, • Remote-first environment, • The pay range for this salary position is $65,000 - 70,000/yr. However, the pay offered may vary depending on job-related knowledge, skills, and experience. Prevail Legal reserves the right to modify this job description to meet business needs. We can only hire US Citizens and cannot provide H1B Visa sponsorship. Prevail Legal is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Flexible schedule craigslist - Map data OpenStreetMap compensation: tbd employment type: full-time experience level: entry level job title: Client Support Coordinator NURSE GALINAS CAREGIVING of NJ: CLIENT SUPPORT COORDINATOR JOB DESCRIPTION 1 | P a g e Job Description: Client Support Coordinator (CSC) Reports To: Integrated Care Nurse Navigator, Client Success Specialist, Nurse Manager, and CEO Works Alongside: Scheduling Team, HR Team, Client Experience Specialist, Field Staff Location: Office-based, with limited remote or after-hours coordination as assigned Position Summary The Client Support Coordinator (CSC) is the front-line anchor of Nurse Galinas Caregiving of New Jersey (NGCNJ). This person ensures that the office runs smoothly, communications stay clear, and every visitor, family member, or caregiver is greeted with warmth and professionalism. In addition to keeping daily operations organized and efficient, the CSC provides light HR and operational support and serves as the after-hours coordinator one week each month helping ensure continuity of care, staff coverage, and prompt response to urgent calls. This position is ideal for someone who is highly organized, dependable, calm under pressure, and passionate about helping people. Primary Responsibilities 2. HR & Operations Support NURSE GALINAS CAREGIVING of NJ: CLIENT SUPPORT COORDINATOR JOB DESCRIPTION 2 | P a g e Assist HR with onboarding tasks such as scheduling interviews, collecting forms, and maintaining personnel files. Track expiration dates for caregiver credentials, background checks, and certifications. Support payroll preparation by verifying time sheets and attendance logs. Help prepare employee recognition items and Caring Together, Growing Together program materials Help to report and confirm schedules Serve as an emergency companion in the field Maintain confidentiality of employee and client information at all times. Support the coordination of caregiver orientation and training sessions. 5. Key Performance Indicators (KPIs) NURSE GALINAS CAREGIVING of NJ: CLIENT SUPPORT COORDINATOR JOB DESCRIPTION 3 | P a g e Domain Key Metric Target Office Readiness Office opened, stocked, and operational by 9:00 AM 100% Communication Phone calls answered or returned within 5 minutes 100% HR Support Employee records updated and accurate 100% After-Hours Coordination Calls documented and resolved 100% Positive 7. Core Values: ICARE NURSE GALINAS CAREGIVING of NJ: CLIENT SUPPORT COORDINATOR JOB DESCRIPTION 4 | P a g e Every action at Nurse Galinas Caregiving is guided by ICARE: I Integrity & Innovation: Honesty and continuous improvement. C Compassion & Competence: Deep care paired with mastery of skills. A Accountability & Advocacy: Ownership and standing up for clients and team. R Respect & Reliability: Dignity and dependability. E Excellence & Engagement: Pursuing top-tier outcomes through teamwork. The Value of Your Role As the Client Support Coordinator, you are the heartbeat of the agency. Your calm creates safety, your organization creates stability, and your kindness creates loyalty Every call you answer and every visitor you greet is part of someones peace of mind and you make that possible. Physical Requirements Ability to sit or stand for extended periods. Manual dexterity for frequent computer use. Light lifting (up to 25 pounds). OSHA Category 2 (limited exposure to clinical settings)

Job DescriptionDescription: About Us At Biz2Credit, we seek individuals who are eager to join a dynamic and innovative fintech company on a mission to transform the lending landscape for small businesses. Our values of Collaboration, Responsibility, Empowerment, Disruption, Innovation, and Trust guide everything we do, and our purpose of helping small businesses succeed drives us forward. As a company, we believe that with the right tools and support, small business owners can achieve their dreams, and we're here to make that happen. That's why we're dedicated to developing cutting-edge solutions. One of them is our Biz2X platform, a fully configurable SaaS solution that leverages artificial intelligence and machine learning to make lending more efficient, effective, and accessible. But we're more than just another FinTech company. We're a team of individuals who bring their unique personalities, backgrounds, and experiences to work every day. We believe that diversity makes us stronger, and that's why we value a culture that is inclusive and supportive. We're looking for people who are excited about the opportunity to make a difference, who want to work in an environment that is both challenging and fun, and who are eager to bring their whole selves to work. So, if you're someone who is eager to join a company that is making a real impact, who values a positive and inclusive workplace culture, and who is ready to be a part of a team that is changing the lending landscape, we want to hear from you. Come join us and be a part of something truly special at Biz2Credit. About the Role We are seeking a Partnership & Client Success Manager who blends operational strength, relationship management, and fintech industry knowledge. This person will work closely with our Head of Partnerships to scale our embedded lending ecosystem, improve partner activation, drive revenue, and ensure integrated partners (SaaS, Payroll, and Banks) have a seamless experience. This is a hands-on, analytical, process-driven role — ideal for someone who understands the mechanics of SMB lending, partner integrations, and the day-to-day realities of managing high-value B2B partnerships. Key Responsibilities Partnership Operations & Optimization • Own the operational performance of key partnerships, • Analyze the partnership funnel end-to-end: lead flow, conversion, partner engagement, and revenue impact, • Identify bottlenecks and implement process improvements within embedded workflows to increase throughput and partner-driven loan volume, • Collaborate with Product, Marketing, and Sales Ops to streamline workflows and partner integrations, • Serve as the primary operational contact for partner teams, • Ensure partners understand Biz2Credit’s products, processes, and value proposition, • Manage onboarding, training, and ongoing enablement for partner-facing teams, • Monitor partner satisfaction and proactively address issues before they escalate, • Work with the Strategic Partnerships Lead to identify upsell, cross-sell, and expansion opportunities, • Support new partnership launches with operational readiness and execution, • Provide insights and recommendations to leadership on partnership performance and growth opportunities, • Participate in quarterly business reviews with partnersRequirements:, • 5+ years in client success, partnership success, or partner operations, • Fintech, lending, SMB financing, or financial services experience required, • Strong understanding of lending workflows, lead funnels, and conversion metrics, • Experience working with payroll providers, accounting platforms, or B2B SaaS ecosystems is a plus, • Proven ability to manage complex partner relationships and drive operational improvements, • Analytical mindset with experience using CRM, dashboards, and reporting tools, • Excellent communication, cross-functional collaboration, and problem-solving skills, • Increased partner-driven loan volume and revenue, • Higher partner activation and engagement rates, • A cleaner, more predictable partnership funnel, • Stronger partner satisfaction and retention $120k- $135k

Job Description Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automates the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, to help teams eliminate manual work and accelerate cash flow. High-growth companies like Cursor and Statsig rely on Tabs to generate invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance. Founded in 2023, Tabs has raised over $91 million from Lightspeed Venture Partners, General Catalyst, and Primary. The team is headquartered in New York and brings deep expertise in finance and AI. About the Role As a Customer Success Manager at Tabs, you’ll bring proven customer success expertise to elevate the experience of finance and AR leaders running their business on our AI-powered platform. You will own key client relationships, proactively resolve support and integration issues, and ensure customers adopt Tabs to optimize cash flow, reduce DSO, and streamline AR operations. Working closely with finance and AR teams, you’ll deliver tailored success plans, regular check-ins, and data-driven insights that drive satisfaction, retention, and expansion. You’ll also serve as a critical liaison to Product and cross-functional teams—conveying customer feedback and helping shape product improvements. What You’ll Do * Manage a portfolio of customers, acting as the primary point of contact for adoption, escalation, and renewal. * Drive customer success outcomes: reduce DSO, increase automation adoption, and demonstrate ROI through regular business reviews and success plans. * Deliver onboarding, training, and enablement to finance and AR teams; create playbooks and best-practice guides. * Proactively identify and resolve product, process, and data issues; coordinate with Support and Engineering to manage escalations. * Gather, synthesize, and communicate customer feedback and feature requests to Product and cross-functional teams. * Use data and analytics (BI tools, SQL, dashboards) to monitor account health, identify risks and expansion opportunities, and measure impact. * Build strong relationships with finance, AR, and operations stakeholders to drive long-term retention and expansion. Who You Are * 5+ years of experience in customer success, account management, or a closely related customer-facing role at a B2B SaaS company; experience supporting finance, AR, or operations personas is a strong plus but not necessary. * Track record of owning a book of customers and driving measurable outcomes across adoption, retention, and expansion (NRR, GRR, logo retention). * Comfortable leading executive business reviews, success planning, and renewal/expansion conversations with finance and operations stakeholders. * Working knowledge of accounts receivable, B2B invoicing, collections, and AR workflows—or a strong appetite to develop deep fluency quickly. * Hands-on experience with financial systems (QuickBooks, NetSuite, ERP integrations) and CRMs (Salesforce, HubSpot), and comfort troubleshooting accounting/data issues. * Data-driven: experience using SQL, BI tools, and metrics to shape account strategy and measure outcomes. * Excellent communicator with strong cross-functional collaboration skills and an empathetic, customer-first mindset. * Organized, prioritizes effectively, and able to independently solve complex problems. * Growth mindset, fast learner, and comfortable working in a high-growth startup environment. Additional Information This role is based in New York City 5 days a week in our Soho office. Perks and Benefits (Full-time Employees) * Competitive compensation and equity * Unlimited PTO * Up to 100% employer covered monthly healthcare premium (medical, dental, vision) * Lunch provided via Sharebite, plus dinner for any later office days. * Parental leave up to 12 weeks * Tax free commuter and parking benefits * Voluntary insurances (Life, Hospital, Critical Illness, Accident) * Employee Assistance Program (Rightway) * Free One Medical Membership * 401k Tabs is an equal opportunity employer. We welcome teammates of all identities and do not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We’re committed to creating an environment where everyone can grow, contribute, and feel comfortable being themselves. Compensation Range: $120K - $165K

Job Description This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance’s enterprise LegalTech platform. This role is ideal for someone who enjoys working in a consultative, outcomes-driven way and who is confident guiding customers through structured onboarding and long-term adoption journeys. As a Customer Success Manager at Luminance, you will partner with legal teams as they evolve their workflows and embrace AI-driven technology. You will play a key role in supporting customers through change, ensuring successful adoption, and helping them realize measurable value from their investment. The successful candidate will combine strong relationship-building skills with analytical thinking and disciplined delivery. You will manage onboarding milestones, align stakeholders, and act as a strategic partner as customers modernize their legal operations. We welcome candidates from Customer Success, Account Management, Project Management, Implementation, or client-facing legal roles including former lawyers who are passionate about technology and contributing to innovation within the legal industry. Responsibilities • Own and manage the post-sales customer experience across Luminance’s product suite, • Lead structured onboarding engagements, ensuring clear milestones, timelines, and stakeholder alignment, • Partner with customers as they adopt AI-driven solutions and modernize their legal workflows, • Guide customers through change management and drive strong user adoption across teams, • Act as the primary point of contact during onboarding and early lifecycle phases, • Build trusted relationships with key stakeholders across legal and business teams, • Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and effective customer journey, • Monitor customer engagement and proactively address risks and opportunities, • Identify opportunities for account growth, renewals, and expanded product usage, • Advocate for customers internally, representing their feedback and priorities to Product and leadership teams to enhance product development and service delivery, • Deliver product demonstrations, training sessions, and enablement support Requirements • Experience in Customer Success, Account Management, Project Management, Implementation, Implementation Specialist, or a related customer-facing role within B2B SaaS - or experience as a legal professional transitioning into LegalTech, • Demonstrated ability to manage structured onboarding processes or customer-facing projects, • Experience supporting customers through technology adoption or organizational change initiatives, • Strong organizational and project management skills, with the ability to manage timelines and stakeholder expectations, • Experience supporting customers on guided, consultative software platforms (not purely self-serve), • Strong communication and stakeholder-management skills, • Ability to quickly learn and confidently explain advanced product functionality, • Analytical, proactive, and solution-oriented mindset, • Bachelor’s degree or equivalent practical experience Compensation - $75,000 - $80,000 Benefits discretionary bonus per quarter

Technical Account Manager – Fixed Income eTrading Location: New York, NY Company: Lucera About Lucera Lucera builds high‑performance, hosted infrastructure for mission‑critical financial markets. Our platform powers global eTrading, low‑latency connectivity, market data distribution, and automated STP workflows for some of the largest banks, trading firms, and asset managers. As we expand our presence in New York—one of the world’s key hubs for fixed income and electronic trading—we’re looking for a mid‑level Technical Account Manager (TAM) to join our growing team. About the Role Based out of our NYC office, you will serve as a strategic and technical partner to Lucera’s institutional client base. You will work directly with traders, technologists, and operations teams across the New York financial ecosystem to ensure they get the most out of Lucera’s network, eTrading, and market data solutions. This is an ideal opportunity for professionals with 1–3 years of sell‑side fixed income experience who want to transition into a high‑impact fintech role while staying close to market structure, trading workflows, and cutting‑edge technology. Key Responsibilities Client Technical Advisory & Relationship Management • Act as the primary technical contact for NYC‑based trading and technology clients., • Build deep relationships with front‑office fixed income desks, eTrading teams, and infrastructure partners., • Lead onsite or virtual technical reviews, workflow assessments, and optimization sessions. eTrading Integration & Support • Support onboarding to Lucera’s low‑latency network, trading gateways, and execution services., • Troubleshoot connectivity, pricing workflows, order routing, latency concerns, and configuration issues., • Advise clients on RFQ, streaming, and CLOB execution models based on New York market structure. Market Data Integration • Assist clients in integrating real‑time and reference data feeds using Lucera’s market data APIs and tools., • Diagnose and resolve feed delivery, normalization, entitlements, or distribution issues., • Advise on best practices for scaling low‑latency data needs across the NY trading environment. STP (Straight‑Through Processing) Support • Assist with post‑trade workflow integration including allocations, confirmations, enrichment, and reconciliation., • Resolve breaks resulting from mapping, formatting, or counterparty workflow discrepancies., • Ensure seamless STP pipelines with OMS/EMS, risk, and back‑office systems. Issue Ownership & Resolution • Own critical issues end‑to‑end, coordinating with Engineering, SRE, and Product., • Provide clear communication, root‑cause insights, and resolution timelines., • Proactively identify stability risks and improvement opportunities for NYC clients. Internal Collaboration & Product Advocacy • Represent customer needs internally to influence Lucera’s roadmap., • Support Sales and Solutions Engineering in pre‑sales conversations with New York prospects., • Contribute to documentation, best practices, and knowledge sharing. Required Qualifications • 1–3 years of sell‑side fixed income experience, ideally in trading, sales, eTrading, or market‑making., • Strong understanding of fixed income products, market microstructure, and execution dynamics., • Familiarity with FIX protocol, market data feeds, API integrations, and electronic trading infrastructure., • Excellent communication skills with the ability to work directly with front‑office and technology teams., • Ability to troubleshoot data flows, platform integrations, and connectivity issues. Preferred Qualifications • Experience with FIX, FAST, JSON/XML data formats., • Knowledge of OMS/EMS systems and post‑trade workflows., • Exposure to low‑latency networks, cloud‑based infrastructure, or colocation environments., • Comfort with SQL, Python, or basic scripting (read/debug capability)., • Understanding of regulatory requirements such as TRACE and best execution. Why Join Lucera in NYC • Work at the heart of the financial markets, partnering with major banks and trading firms., • Direct exposure to high‑performance trading systems and critical market infrastructure., • Hybrid environment with strong in‑office collaboration in New York., • Opportunity to grow into senior technical leadership, solutions engineering, or product strategy roles.

Job Description The Client Service Manager leads Tier 3 client relationships and supports delivery coordination across Tier 2 accounts. The role involves managing communications, tracking project deliverables, and ensuring a smooth client experience from project kickoff through to delivery. The Manager works closely with internal teams to clarify briefs and ensure clients feel informed and supported at every stage. Responsibilities Client Strategy & Relationship Management • Manages Tier 3 client accounts and supports Tier 2 engagements under the guidance of Senior Managers., • Acts as the main point of contact for assigned clients, ensuring smooth day-to-day communications and proactive updates., • Builds trust with clients by being responsive, organized, and solutions-oriented, especially during active project phases. Account Growth & Commercial Development • Identifies opportunities for repeat business or additional services based on understanding of client needs and engagement history., • Escalates growth opportunities to Senior Managers or Directors with context and supporting insights., • Prepares first drafts of scopes and proposals for returning clients in collaboration with internal teams. Client Delivery Governance • Ensures timely briefing, documentation, and tracking of deliverables., • Owns regular client check-ins during live projects, ensuring expectations are clearly set and updates are shared., • Supports project debriefs and feedback loops, helping track satisfaction and delivery alignment. Cross-Functional Collaboration • Works closely with Project Managers to ensure client briefs are clearly communicated and deliverables are on track., • Flags risks, delays, or client concerns early and helps coordinate appropriate responses., • Participates in project kickoff, midpoint, and wrap-up meetings as the CS representative. Team Leadership & Capability Development • Mentors Coordinators and junior team members in client etiquette, documentation quality, and service mindset., • Shares feedback with Senior Managers on process friction points and team development needs. Process & Tools Optimisation • Maintains CRM records, project documentation, and communication logs in an organized and consistent manner., • Supports testing and roll-out of new tools, templates, and workflows within the CS team., • Helps document common client questions or challenges to inform SOP development. Reporting, Feedback & Escalation Management • Keeps client satisfaction and project feedback up to date in HubSpot or other CRM platforms., • Flags service issues or communication gaps to senior team members with clear documentation., • Tracks key account milestones and supports preparation of quarterly tiering review inputs. Hiring & Onboarding • Provides feedback during hiring process for Coordinator roles., • 3–5 years in client-facing or agency coordination roles, • Hands-on experience managing day-to-day client communication, • Strong organizational and time management skills, • Skilled in briefing, documentation, and stakeholder follow-ups, • Basic understanding of project management principles, • Familiar with tools like HubSpot, Google Workspace, Monday.com, • Comfortable leading meetings and calls independently, • Strong problem-solving and multitasking ability, • Salary: $70 to 90k per annum depending on experience, • Bonus Scheme: based on annual company performance, • Retirement Plan (401k), • Health Care Plan (Medical, Dental & Vision), • Gym membership, • Fantastic office environment in a nice location

Job Description Spate is seeking a client-obsessed, detail-oriented Junior Customer Success Manager to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, takes pride in delivering an exceptional client experience, and knows how to turn data into value for the brands they work with. Spate is the machine intelligence platform used by top industry beauty brands for marketing and product innovation. We analyze over 20 billion search signals to spot the next big beauty trend and help brands identify what consumers really want. Spate was founded by two ex-Googlers that built the Google trendspotting division and uncovered trends such as turmeric, cold brew, and face masks. With a strong proven track record, Spate has become the trusted source for beauty data across publications such as the New York Times, WWD, Vogue, and CEW. As a Junior CSM at Spate, you'll own a portfolio of accounts across the beauty and wellness space — serving as the primary relationship owner from onboarding through renewal and upsells. You'll be responsible for driving retention, deepening product adoption, and the long-term client health across some of the top beauty brands in the industry. Day-to-day, you'll work closely with our Sales, Insights, and Product teams to ensure clients are getting maximum value from the platform, and advocate internally when they're not. You'll onboard new clients with confidence, leveraging a proven playbook built across 200+ accounts. We're looking for a beauty enthusiast who's equally comfortable talking data. We'll train you on how to use Spate's trend intelligence for product development and marketing in beauty, but you'll bring the curiosity and drive to make that knowledge stick. Responsibilities • Own a portfolio of accounts across multiple tiers; manage relationships, health, and outcomes end-to-end, • Lead structured onboarding and training for new clients, ensuring fast time-to-value and strong product adoption, • Monitor account health and proactively engage at-risk accounts before churn signals escalate, • Drive renewal conversations, negotiate contracts, and maintain a high net revenue retention rate, • Conduct regular check-ins and strategic touch points with key stakeholders, • Translate platform data into actionable use cases tailored to each client's business goals, • Maintain clean, up-to-date records in CRM (HubSpot/ChurnZero) — activity logging, health scores, and contact data, • 2 - 4 years of experience in Customer Success, Account Management, client services, or a consultative client-facing SaaS role, • Demonstrated track record of owning renewals and hitting retention or satisfation targets, • Strategic thinker with a bias towards action in a fast-paced environment, • Self-starter with proven creative problem-solving credentials, • Strong executive presence — comfortable presenting to senior stakeholders and navigating complex organizations, • Exceptional written and verbal communication skills, • Highly organized and detail-oriented, with the ability to manage a large book of business without things slipping, • Excited about being part of a growing team, • Authorized to work in the U.S. Preferred Qualifications • Experience in beauty, CPG, retail, or trend/consumer insights industries, • Background in agency, consulting, market research, analytics, or brand management a plus, • Familiarity with HubSpot, ChurnZero, or similar CS platforms About Spate At Spate, we use data science to predict the next big consumer trend in beauty, personal care & food. Spate was founded in 2018 by Yarden Horwitz & Olivier Zimmer, two ex-Googlers who led the trendspotting division at Google and uncovered trends such as turmeric, cold brew, and face masks. Spate has been funded by the prestigious Y Combinator incubator and Initialized Capital. We currently have ~200 clients in the U.S., mainly in the beauty space from direct-to-consumer brands to big names such as L’Oréal, Estée Lauder, Unilever, and more. As two ex-Googlers with a passion for using data to spot new patterns in consumer behavior, and we have made it our mission to build the world’s greatest consumer trends prediction platform of all time. And not just because we want to be trendy, but because we want to help brands get better at giving consumers what they really want. Brands waste over $200BN every year due to product launch failures and inventory waste. By spotting Turmeric, we were able to tell brands to stop wasting money on kale products and provide consumers with glorious golden milk lattes instead - because that’s what consumers want. How do we do this? We tap into publicly available consumer data (anonymous and aggregated) to identify interesting shifts in consumer behavior. We leverage the latest available technology in ML to solve problems in ways that have never been explored before. Why Spate? • Join a well-funded company that is working with the top brands in beauty, wellness & consumer goods, • Work directly with the founders to set the direction of the company, • Grow in a fast-paced environment, • Always be up-to-date on the latest trends! We enjoy a casual atmosphere, but our culture is about getting things done. We are passionate yet pragmatic when it comes to solving problems in a fast-paced environment. Our standards are high, but we thrive on working with people we respect and can learn from. We’re flexible on work styles as long as everyone is getting their work done - and getting it done well. We are an equal opportunity employer where our diversity and inclusion are central pillars of our company strategy. We look for applicants who understand, embrace, and thrive in a multicultural and increasingly globalized world. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Spate offers: • Health Care Plan (Medical, Dental & Vision), • Paid Time Off (Vacation, Sick & Public Holidays), • Work From Home flexibility, • You would be expected to come to the NY office twice a week, with the flexibility to work remotely during the year upon your manager's approval, • Salary for this role: $80K to $90K + $20K OTE ($100K - $110K total)

AssistRx is a specialty pharmacy hub services company that manages therapy initiation and patient access programs for pharmaceutical manufacturers. The company’s flagship platform, iAssist, integrates at the point of prescribing and connects patients, providers, payors, and manufacturers across complex specialty therapy programs. Welsh, Carson, Anderson & Stowe acquired AssistRx in February 2024, and the company has grown significantly, supporting a broad portfolio of programs across therapeutic areas including oncology, immunology, rare disease, and obesity. POSITION SUMMARY The Director / VP, Insights to Action will serve as the founding senior leader of the ITA function — responsible for both the analytical quality and the organizational build-out of a small, high-impact team. This is a player-coach role: the successful candidate will personally execute analytical work alongside three Data Scientists, maintaining deep individual contribution while also setting standards, developing team members, and managing client relationships. The role requires an individual who combines quantitative rigor with strong communication skills and fluency in the US specialty pharmacy and pharmaceutical manufacturer ecosystem. The Director / VP will interface regularly with both internal and external stakeholders spanning market access, patient services, and commercial leadership, translating complex analytical findings into clear, actionable narratives. KEY RESPONSIBILITIES Team Leadership & Development • Lead, mentor, and develop a team of three Data Scientists; this is a player-coach role — the expectation is sustained personal analytical output alongside team management responsibilities, • Set and maintain analytical standards, review team work product, and allocate capacity across concurrent client engagements, • Own end-to-end delivery of program analytics for assigned pharmaceutical manufacturer clients, including quarterly business review (QBR) preparation, ad hoc analyses, and ongoing insight production, • Serve as the primary analytical point of contact for senior client stakeholders; present findings to market access leaders, patient services teams, and executive sponsors, • Define and maintain a standardized KPI framework for hub program performance spanning six key pre-defined families, • Lead proactive, hypothesis-driven analysis across patient throughput, stage conversion rates, payor dynamics, HCP-level behavior patterns, adherence trajectories, and financial program utilization, • Collaborate with data engineering, Master Data Management (MDM), and BI architecture teams to define data requirements and ensure the analytical inputs underlying ITA are reliable, consistently defined, and properly governed, • Guide the progressive migration of validated ad hoc analyses into productized ThoughtSpot dashboards, contributing to the company’s long-term self-service analytics strategy, • Support the commercial positioning of the ITA capability in coordination with Business Development leadership, including input to RFP responses, pricing discussions, and go-to-market materials, • 7–10 years of progressive experience in healthcare analytics, with direct and substantive experience in one or more of the following: pharmaceutical manufacturer (commercial, market access, or patient services analytics), pharma consulting, health insurer, or pharmacy benefit manager (PBM), • Demonstrated experience managing or leading a small analytics team; player-coach orientation is essential — this role requires sustained personal contribution alongside people management, • Advanced proficiency in SQL; hands-on experience querying and manipulating data in cloud data warehouse environments (Snowflake strongly preferred), • Proficiency in Python or R required; Python preferred (pandas, numpy, scipy, scikit-learn), • Experience with ThoughtSpot or Power BI preferred, • Strong working knowledge of statistical methods applicable to program analytics: cohort analysis, survival analysis, funnel decomposition, regression modeling, distribution-based performance metrics, and experimental design and A/B testing frameworks, • Demonstrated ability to communicate complex analytical findings to senior non-technical stakeholders; strong written and verbal presentation skills, • Direct experience with pharmaceutical hub program operations, including case management workflows, prior authorization, benefits verification, payor adjudication, and patient financial assistance programs, • Familiarity with specialty pharmacy data structures and source systems (CRM, pharmacy dispensing systems, benefits verification platforms), • Experience with patient access or market access analytics at a pharmaceutical manufacturer, including program performance tracking and payor dynamics analysis, • Background in pharma consulting with a focus on analytics, commercial operations, or market access strategy, • Experience at a health insurer or PBM in a role involving formulary analytics, utilization management, specialty drug analysis, or patient access reporting, • Experience developing or contributing to a commercial analytics product or client-facing insights offering, • Familiarity with generative AI applications in analytics workflows (e.g., natural language querying, synthetic data generation, entity resolution), • Familiarity with dbt or similar data transformation frameworks

1. Generates high quality candidates for assigned openings., 2. Actively mines Taleo and other online job sites to generate resumes to ensure potential candidates meet requirements., 3. Uses databases, Boolean searches, LinkedIn and other social media networks to create a rich talent pipeline for hard to fill, niche, similar type jobs, aged or other key strategic positions., 4. Conduct preliminary screenings to qualify candidates identified through research for fit, qualifications and interest in position and present viable candidates to recruiter and/or hiring manager., 5. Maintain talent pool of passive candidates to reduce sourcing times on future searches., 6. Update recruiting system (Taleo) with status of candidates screened., 7. Provide support to department regarding onboarding new candidates and fill - in when necessary.8. Other duties as assigned Benefits: Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Communicating hiring needs and proper onboarding of all kitchen personnel, including subordinates and hourly kitchen staff in line with staffing requirements and staffing pars. The Kitchen Manager oversees the expediting of all food from the kitchen. High Tide is seeking a Kitchen Manager with upsca

The Kitchen Manager oversees the expediting of all food from the kitchen. Communicating hiring needs and proper onboarding of all kitchen personnel, including subordinates and hourly kitchen staff in line with staffing requirements and staffing pars. The Kitchen Manager helps uphold existing systems

The Kitchen Manager oversees the expediting of all food from the kitchen. Communicating hiring needs and proper onboarding of all kitchen personnel, including subordinates and hourly kitchen staff in line with staffing requirements and staffing pars. Kitchen Managerial Role, Sous Chef or comparable

The Customer Success Operations Manager reports to the Head of Revenue Operations and serves on the leadership team of Wrapbook’s Customer Success organization within Client Operations, partnering directly with the Head of Customer Success and functional leaders across Onboarding, Customer Success

Public Trust Eligibility Required About Aretum Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront. Job Summary Aretum is seeking a Software Team Manager to join our team supporting a large-scale federal technology modernization program. As a Software Team Manager, you will be embedded full time within a single Agile scrum team alongside the team's Scrum Master, serving as the technical lead for the team's developers, frontend engineers, and testers. You will work directly with the team's federal Product Owner and Business Analysts to translate functional requirements into well-formed technical work, lead day-to-day technical decisions within the team's scope, drive code quality and Definition of Done across the team, and coordinate with the program's Solutions Architect on architecture-level questions. You will partner with the Scrum Master on detailed roadmap planning, resource allocation, and milestone reprioritization. You will support change management coordination through the federal change advisory process and participate in security controls review for the components your team owns. This is a hands-on technical leadership role, not a pure management role; you will spend time in code, in design discussions, in peer reviews, and in production support alongside the team you lead. Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements. Responsibilities • Serve as the technical lead for a single Agile scrum team, providing day-to-day technical direction to the team's developers, frontend engineers, and testers, • Provide technical knowledge and analysis of the team's applications and operational environment, including high-level functional systems analysis, design, integration, and implementation advice on moderately complex problems, • Translate functional requirements and design specifications received from the federal Product Owner and Business Analysts into well-formed technical work, ensuring stories are technically sound before they enter sprint commitment, • Make day-to-day architectural decisions within the team's scope, escalating to the Solutions Architect and Cloud Architect for cross-team or program-wide architectural questions, • Drive code quality on the team by establishing and enforcing peer code review discipline, ensuring no merge request is approved without review by a peer developer, • Own the team's Definition of Done, ensuring it covers code review, testing, security scans, accessibility validation, and documentation, and ensuring the team consistently meets it, • Maintain test code coverage standards on the team's codebase (target minimum 90 percent with branch coverage enabled), and SonarQube quality gate compliance for Bugs, Code Smells, and Vulnerabilities, • Support GitLab CI/CD pipelines for the team's services, including build, test, scan, and deployment stages, and ensure the team's deployments are fully automated, • Partner with the team's Scrum Master and Business Analyst on detailed roadmap maintenance for the team's Epic area, providing technical level-of-effort estimates, resource allocation input, and milestone reprioritization recommendations, • Participate fully in SAFe Agile ceremonies (Sprint Planning, Daily Standup, Sprint Review, Retrospective, and Backlog Refinement), bringing the technical perspective to estimation, dependency identification, and acceptance discussions, • Support Program Increment (PI) Planning preparation by ensuring features are technically ready, dependencies are flagged, and effort estimates are realistic, • Support change management documentation and coordination through the federal change advisory process (typically a ServiceNow-based workflow), working with the federal Project Manager to ensure release approvals are in place in advance of each release, • Attend change advisory meetings as requested to provide technical details supporting release approvals, • Work with the Solutions Architect and federal security team to review security controls applicable to the team's components, identify areas where waivers or exceptions may be required, and support the federal Plan of Action and Milestones (POAM) remediation process, • Lead remediation of security vulnerabilities identified through routine security scanning within required timeframes (30 calendar days for High-Priority, 180 calendar days for Medium-Priority), coordinating fixes across the team, • Support Tier-2 and Tier-3 production issue resolution for components owned by the team, leading triage discussions, coordinating fixes, and verifying resolution, • Coordinate with Triage Engineers, the Solutions Architect, and federal Product Management on production issues that affect the team's components, contributing to root cause analysis and preventive improvements, • Support security architecture documentation for the team's components in support of Authority to Operate (ATO) maintenance, in coordination with the federal Information System Security Officer (ISSO) and the Solutions Architect, • Ensure technical documentation for the team's services (APIs, data models, deployment operations, runbooks) is current and accessible in the program's collaboration tools, • Mentor team developers through pairing, design review, and constructive code review, helping the team grow technically and supporting onboarding of new team members, • Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field (or 3 years of additional experience), • Minimum 2 years of professional software engineering experience, • Demonstrated experience as a technical lead or senior developer on an Agile scrum team, including providing technical direction to other developers and owning code quality, • Hands-on experience developing production backend or full-stack web applications in Java and/or Python, • Hands-on experience with PostgreSQL, including schema design and SQL tuning, • Working experience with Elasticsearch or OpenSearch for search indexing, • Hands-on experience with containerized microservices in AWS (Elastic Container Service, RDS, S3, SNS, SQS, and related services), • Working experience with GitLab (or equivalent) source control and CI/CD pipelines, including build, test, scan, and deployment stages, • Working experience with Terraform for infrastructure-as-code, • Demonstrated experience leading code review and enforcing engineering standards on a team, • Experience translating functional requirements into well-formed technical work, including breaking down complex stories, identifying dependencies, and providing level-of-effort estimates, • Experience working in Agile/Scrum environments, including active participation in sprint ceremonies and backlog refinement, • Experience leading technical aspects of production incident response and Tier-2/Tier-3 production support, • Excellent written and verbal communication skills, with the ability to explain technical tradeoffs to developers, product owners, and government stakeholders Preferred Qualifications • Experience supporting federal government clients, • Experience working in a SAFe environment with multiple synchronized Scrum teams and Program Increment (PI) planning, • Experience with Spring Boot or comparable Java application frameworks for building REST APIs, • Experience with Angular frontends and end-to-end debugging across frontend, backend, and infrastructure layers, • Experience supporting security control reviews, ATO maintenance, and Plan of Action and Milestones (POAM) remediation for federal systems, • Experience supporting federal change advisory processes (typically ServiceNow-based), including authoring change documentation and presenting at change advisory meetings, • Experience with AWS architectural patterns including VPC isolation, application load balancers, and private-subnet container hosting, • AWS certification (e.g., AWS Certified Developer - Associate, AWS Certified Solutions Architect - Associate), • Experience with container image scanning, SAST/DAST tooling, and integration of security scanning into CI/CD pipelines, • Experience mentoring junior and mid-level developers and contributing to hiring or technical interviewing Travel Requirements This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible. EEO Statement Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance. As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws. We are proud to support our nation’s veterans and military families, providing career opportunities that honor their service and experience. If you require reasonable accommodation during the hiring process due to a disability, please contact ___ for assistance. Equal Opportunity Employer/Veterans/Disabled U.S. Work Authorization Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency’s background investigation requirements. Sponsorship is not available. • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off, • Family Leave (Maternity, Paternity), • Short Term & Long-Term Disability, • Training & Development

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. Mark43 is seeking an enthusiastic and people-focused Engineering Manager to lead development for our suite of public safety software. As an Engineering Manager, you’ll lead a team of 10-15 engineers building new features and maintaining happy customers. Our engineers will thrive and grow when supported by an inspiring, empathetic, and technically adept people manager. You will be responsible for ensuring your team meets commitments and deadlines, as well as personally helping engineers level up and become stronger contributors. Our ideal candidate is passionate about helping their team grow as software engineers and measuring success. We will trust you to balance speed of execution with quality and technical debt, to build a product that delights our users. We also expect equal levels of enthusiasm for recruiting and solving challenging technical problems with your team. • Coaching and developing your direct reports to improve both technical and non-technical skills, • Advocating on your team’s behalf to manage their collective workload and work-life balance, while still maintaining high standards of work and respecting deadlines, • Working closely with our Engineering Director and VP to set longer term strategic direction for your team and our product suite, • Maintaining and improving internal processes to help increase the efficiency, happiness, and effectiveness of your team, • Serving as a technical project manager for your team: scheduling, release planning, managing backlog, and removing roadblocks that may arise, • A strong desire to help others succeed: we hope you LOVE being a people manager and you are most fulfilled by supporting the growth and efficacy of the team you lead, • A record of leveling up your reports and providing individuals with meaningful opportunities to flourish in their role, • Experience with hiring, including sourcing candidates, interviewing candidates, participating in conferences and events, and onboarding for new employees, • A solid track record of delivering projects and collaborating with leaders across the organization: including Engineering, Product, Design, and Operations, • Previous experience as a software engineer and up to date knowledge of modern software languages, frameworks, and developer tools, • 2+ years in a software engineering management position, with experience managing at least 4 direct reports, • Constant collaboration with numerous Mark43 teams, including design, product management, QA, and customer success, • Building mission critical and socially responsible software to enable first responders to better serve their communities, • A team that respects and embraces your ideas and expertise, • Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain, • A workplace dedicated to supporting and bettering public safety and government agencies, • Leadership and career growth opportunities which could set you on a path toward future founder roles in your career We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a target base annual salary range of $230,000-$250,000, plus bonus opportunity, company stock options, and a full benefits package, including health insurance, paid time off, and a 401k with a company match. Please be aware that a candidates experience level and geographic location will be used to determine a competitive base salary. The higher end of this range is applicable to experienced candidates in the New York metro and Bay Area. Our CAD engineering team is based in Boston, MA and operates on a 3 day hybrid schedule.