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Job Description POSITION: Client Account Manager LOCATION: Headquarters REPORTS TO: Vice President – Employee Benefits CLASSIFICATION: Full Time, Exempt PAY GRADE: EX 55 ($62,354 - $85,000 annually) AVAILABILITY: Monday-Friday 8:30am-5:00pm Position Summary: Responsible for successfully servicing and cross-selling group products to existing clients while consistently providing excellent customer service. Works directly with client Human Resource personnel and employees to manage the relationship with insurance carriers to correct claims, billing issues and interpret various plan provisions. Builds interpretive relationships with carriers and stays current with industry trends, such as product and legislative changes. Key Responsibilities: • Establishes relationships with clients and manages a book of business, which consists of fully insured clients but may also include self-insured clients., • Acts as primary intake representative, provides prompt, accurate, courteous service, maintains call logs to aid with managing relationships, and ensuring 24 hour returned call times., • Answers telephone and in-person inquiries from new and existing clients and their employees., • Utilizes market knowledge to fulfill the marketing process, which includes obtaining quotes, preparing and submitting bid specifications and evaluating the results to present final client recommendations., • Manages renewal, conducts on-site enrollment meetings and open enrollment process according to client expectations and carrier requirements., • Gathers application and enrollment materials for case submission and coordinates with carriers throughout the underwriting process., • Delivers the master contract and certificates to clients, explains benefits, claims and administration., • Prepares materials needed for client meetings including but not limited to agendas, reports, employee enrollment materials, ID cards, etc., • Informs and educates clients regarding emerging healthcare issues - ACA, ERISA, State Mandates, HIPPA, COBRA, FMLA, 5500s, Health Care Reform, etc., • Develops client service tools to assist clients in timely issue resolution., • Contacts clients on a quarterly basis to ensure satisfaction while building on existing relationships to identify cross-selling opportunities and enhancing referral probabilities., • Manages client online enrollment platform provided by Pioneer., • Creates and manages database stewardship reports., • Researches and develops vendor service tools to assist HR professionals with employee benefit administration and communication., • Evaluates proposals to assure they meet clients’ needs., • Prepares product spreadsheets, financial impact calculations and financial exposure projections., • Researches and develops new product line information in collaboration with insurance carriers and national vendor partners., • Supervises client mailing list, delivery of newsletters and Pioneer seminar participation., • Participates in training and/or continuing education as requested for professional development., • Performs other duties as may be requested. Education & Experience • High School Degree required., • 3 years’ of Employee Benefits experience required., • State appropriate Life, Accident and Health licenses are required., • Strong oral and communication skills required., • A 2 year college degree in Business or a related field preferred., • Prior Customer Service experience preferred., • Must be able to maintain flexible schedule, including possible evenings., • Must have access to reliable transportation on short notice to travel to other off-site locations and valid driver's license plus ability to maintain this throughout employment., • Experience with Community & Experience Rated Health Plans preferred., • Knowledge of Zywave a plus. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Description TECH VALLEY FILTRATION Inside Sales Representative Location: Albany, NY (On-Site) | Pay: $20/hour | Schedule: Flexible Part-Time Hours About the Role Tech Valley Filtration is looking for a motivated Inside Sales Representative to join our team. This is a part-time position with flexible hours and a clear path to full-time for the right person. We’re a growing HVAC air filter distribution company that offers products used to provide clean indoor air quality. Our customers are school districts, hospitals, data centers, industrial manufacturing, commercial buildings and HVAC service contractors. Tech Valley Filtration’s success comes from building relationships with great service that lead to continuous repeat sales. We need someone who is genuinely interested in sales, eager to learn about our industry, and ready to build relationships with customers initially over the phone. What You'll Do This role involves calling end users to confirm you’re speaking with the right decision-makers and gathering key information. You’ll assess each conversation for real sales potential and uncover opportunities for new business. Beyond calling, you'll research and identify new prospects, enter leads into our system, and keep detailed logs of all your activity. Every call you make should be documented in our online CRM so we can track progress and follow up effectively. Training & Growth We invest in our people. You’ll go through an online sales training program developed by one of the most recognized professional sales trainers in the country to learn proven techniques and best practices. You’ll also learn about our products, customers, and sales process. For those who are serious about a career in air filter sales, there are industry certification exams you can study for and complete. We’ll support you in that process. This role has real potential for growth—if you’re willing to put in the work, learn the industry, and prove yourself, there’s a path to a full-time sales position with increased responsibility and earning potential. What We're Looking For • Personable and professional phone presence, • Well-spoken with strong communication skills, • Genuine interest in sales and building customer relationships, • Comfortable making outbound calls and following up with prospects, • Detail-oriented with the ability to accurately log calls and manage leads, • Self-motivated and eager to learn, • Skilled with computers and comfortable utilizing AI tools, • College degree preferred, but not required Compensation & Schedule Pay: $20.00 per hour plus commission on new sales Hours: Part-time to start, with potential to become full-time Schedule: Flexible part-time hours How to Apply Interested candidates should submit their resume. We look forward to hearing from you! Tech Valley Filtration is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.

Job Description The Rosenblum Companies is looking to hire a full-time Assistant Property Manager (APM) to support our Multifamily Property Management team. We’re proud to have been named Developer of the Year in 2024, one of Albany’s “Best Places to Work” for ten years and Times Union’s “Top Workplaces”! In this dynamic role, you’ll play a key role in maximizing occupancy, supporting leasing efforts and ensuring resident satisfaction. This role will have the opportunity to be part of the exciting lease-up of our newest building, Sol Apartments, opening in August 2026. About us: The Rosenblum Companies is one of the Capital District's largest fully integrated real estate development and management companies. Our portfolio encompasses over 1.7 million square feet of award-winning properties. Our award-winning urban residences total 332 apartment units. This includes such groundbreaking properties as The News Apartments, Vicina Modern Urban Flats, Industrie Apartments, the first zero-emission multifamily building in Albany and soon to debut Sol Apartments, the first multifamily building to pursue Passive House Institute U.S. (PHIUS) CORE certification. Our buildings embody our ongoing commitment to create and maintain better spaces that build stronger communities. Major Accountabilities: Maximize property curb appeal by: • Regularly inspect property grounds, offices, common areas, amenities, model units and vacant units., • Address larger cleaning or maintenance deficiencies with Building Engineering team. Resident experience: • Serve as an on-site presence in multiple properties., • Follow best practices in customer service and communication., • Manage proactive resident communications (individually/building-wide) for service issues., • Manage resident leasing process by monitoring the lead/ inquiry process to maximize leads to tour conversions., • Conduct tours and follow-ups with prospective residents to maximize tours to approval conversions., • Qualify prospective resident applications following established screening criteria for approval. Address deficiencies/ denials with residents., • Monitor and assure accuracy of all available/vacant unit pricing and listings on marketing platforms. Manage resident onboarding, renewals, offboarding and unit turn process by: • Lead and track all onboarding, offboarding, unit turn, and renewal workflows., • Send lease renewal notices and follow up with residents regarding decision prior to required notice date., • Prepare all materials for incoming tenants, assuring all documentation and insurance is in place., • Ensure residents have a positive onboarding and living experience, helping the property achieve or exceed budgeted renewal rate and growth goals., • Inspecting available units prior to vacancy and at final walkthrough., • Maintaining and proactively monitoring unit readiness status in collaboration with Building Engineering team., • Assess all appropriate damage charges to residents as needed upon move-out. Manage current and past resident delinquencies: • Ensure monthly rent and/or move-out charges are collected on time and follow up with delinquent residents., • Ensure delinquency and bad debt do not exceed 1.00% of gross potential rent. Other General Duties and Expectations • Assist all multifamily team members across all properties when needed., • Assist in maintaining budgeted occupancy percentage goals by successful leasing and follow-up., • Comply with all Federal and Local Fair Housing regulations and ordinances., • Maximize online reputation of Multifamily properties by monitoring online reviews, proactively seeking positive reviews from residents,, • Other tasks as assigned based upon company need. Knowledge, Skills, & Abilities • Knowledge of customer service standards and procedures with ability to provide efficient, timely, reliable, and courteous service to residents and internal customers., • Exceptional verbal/interpersonal skills and ability to understand and respond to a diverse population of residents, colleagues, and vendors with a business/professional focus., • Strong initiative, attention to detail, organizational, and ability to prioritize multiple tasks seamlessly., • Proficiency with Yardi Voyager (RentCafe/CRM, Sitemanager, Elevate, RevenueIQ), and general use of desktop and web applications, general technology literacy and ease in learning new software and systems., • Ability to maintain confidentiality, space, and information security., • Collect, interpret, and/or analyze data and information. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists., • Ability to interpret a variety of instructions furnished in written, oral, or schedule form. Minimum Job Requirements • Associate’s degree required; relevant experience may substitute for degree., • 1-3 years of experience in multifamily leasing/property management., • Current New York real estate license (Salesperson or Associate Broker) or ability to attain within the first 90 days., • Local travel may be required; as such, reliable transportation and an valid driver’s license with a clean driving history is required., • Desire to learn and grow within the organization., • Must be willing to cover weekend hours and be flexible for prospective resident needs (e.g., occasional early evening tours)., • Normal work hours are Monday through Friday or Tuesday - Saturday, 9:00am to 5:30pm for coverage during peak seasons. All adjustments to the schedule will be made with prior notice. Working Conditions & Physical Effort The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee will be required to engage in physical activity including walking, bending, stooping, lifting, carrying, reaching, use fingers and hands to handle or feel, and talk or hear. The ability to sit or stand as needed for prolonged periods is required., • Ability to lift up to 25 pounds independently or with assistance., • Ability to work in a variety of environmental conditions. Work may take place indoors in an office or residential environment with low to moderate noise levels requiring the individual to moderate the volume of speech and devices or it may include activity at company properties that involves moderate exposure to elements such as extreme temperatures, dirt, dust, pets, smoke, fumes, unpleasant odors, and/or loud noises.

Job Description Company: Home Evolution Roofing Location: Cohoes, NY RELIABLE TRANSPORTATION IS REQUIRED. Department: Office Administration and Support Job Type: Full Time Preferred Availability: Open Availability Office Hours: Monday-Friday 7:45 a.m. - 8:00 p.m. / Saturday-Sunday: 9:00 a.m. - 6:00 p.m. Pay Rate: $18.00-$22.00 per hour to start. Increased rate on weekends.Based upon experience TBD during interview Job SummaryThis is an entry level role that provides phone, and general office support ensuring operations flow smoothly and efficiently. This role requires customer communications, scheduling appointments, organizing documents, assisting with customer inquiries, and support coordinating between personnel and clients. We're looking for great organizational skills, professionalism, and the confidence to manage multiple tasks and responsibilities within a fast paced environment. Key Responsibilities Administrative Support • Answer, screen, and direct incoming phone calls, emails, texts, and other communications in a professional manner, • Outgoing phone calls to any potential new customers who submit inquiries online via our website, Angi, Google and other sources, • Maintain office internal records and calendars by scheduling appointments, estimates, and service calls, • Compiling and filling out any paperwork for customers: mailing contracts, invoices, permits, warranties or other documents, • Compile sales/educational material for our sales team; Regularly check this inventory to ensure there is a stockpile made (involves copying, printing, organizing and storing), • Assist in handling incoming and outgoing mail, • May require occasional local travel - running errands, post office etc., • Basic data entry into internal systems while maintaining confidentiality of company, employee, and customer information., • Support office operations as needed. Customer Service, • Respond to customer inquiries about roofing services, estimates, and project timelines, • Assist customers with scheduling appointments, • Ability to handle customer information and inquiries professionallyScheduling & Coordination, • Help coordinate the schedule for our sales team, • Track and update calendar notes or other important information, • Communicate scheduling to employees and/or customersRequired Skills, • Strong organizational and multitasking skills, • Excellent verbal and written communication, • Ability to work independently or with a team, • Proficiency with basic office software and equipmentQualifications, • No degree required, • Previous administrative or office experience is a plus, • Customer service experience is a plusPhysical RequirementsThe physical demands described here are representative of those required to successfully perform the essential functions of this position., • Ability to sit, stand, or walk for extended periods, • Frequent use of hands, fingers, computer and phone equipment, • Ability to occasionally lift, carry, move, or transport office supplies, files, packages, or other materials up to approximately 25–30 pounds, • Ability to bend, reach, or move objects within the office as neededReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Equal Opportunity EmployerWe are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable federal, state, or local law. Employment At-WillEmployment with the company is at-will, meaning that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. Job Duties and Business NeedsDue to the nature of our industry, job duties, schedules, and responsibilities may change based on operational or business needs. Employees may be asked to assist with additional tasks or responsibilities outside the normal scope of duties as reasonably required by management.

No customer service representative experience required. If needed, try out products or services ahead of your session. We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.

We want you to join our team as a Customer Service Representative. Customer Service Representative. As a Customer Service Representative, you will enjoy:.

Other duties include follow safety procedures and company policies, maintain accurate records and documentation, respond promptly to inquiries and resolve basic issues, provide excellent service to customers and team members, coordinate tasks to ensure deadlines are met, along with adapt to shifting

You'll receive on-the-job training, robust online training modules through our Service Certificate Program - Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center. Provideexcellent customer service to both customers and UniFirstpersonnel. Part Ti

What You Bring: Customer service - or as we call it - culture of customer-obsession by being customer-ready and delivering a world-class experience every day. Our Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, but not limit

The Latham Customer Service Representative II is responsible for handling complex customer orders and queries independently. Position Title: Customer Service Representative-1st Shift. The position will have email and telephone contact with distributors, dealers, customers, and the internal Sales tea

As a customer service representative, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. Previous customer service experience preferred

Our senior customer service representatives are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to: Assisting management with register opening and closing procedures and monitoring cash handling, performing audits and end of shift drawer counts,

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards. Does this sound l

Every day, Customer Service Representative s (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. To prepare you for this role, Maximus provides paid, comprehensiv

We have an opening for a Amazon Customer Service Representative to work collaboratively across teams and departments, assist with processing returns and exchanges, and coordinate tasks to ensure deadlines are met. Other duties include maintain accurate records and documentation, gain knowledge of co

Customer Service Representative. You will handle inbound calls promptly and professionally, addressing customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction. Call Center Representative and play a crucial role in delivering exceptional service to our

The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. High school diploma or equivalent with 2+ yea

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing t

Customer Service Representative. Recruitment HQ is currently seeking customer service representatives to help reach out to applicants for our employers, no experience necessary! Ideal candidates will demonstrate strong communication skills, and high energy with a positive attitude. Previous work his

The Customer Service Representative I responds to customer service inquiries including, but not limited to, benefit information and timely fulfillment of requests for Versant Health Membership, Providers and Client Representatives. Proficient use of proprietary systems to respond to customer inquiri

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing t

Take the next step in your career as our new American Airlines Customer Service Representative to provide excellent service to customers and team members, respond promptly to inquiries and resolve basic issues, and support the preparation and delivery of goods or services.

The Customer Service Representative, Senior provides advanced technical support for users of enterprise IT services in a highly regulated federal environment. Deep understanding of IT support principles and hands‑on experience with IT service management tools (for example, ServiceNow or JIRA Servi

We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Health Insurance, and Renters Insurance.

Minimum of 2 years Customer Service experience and an Associates (or greater) degree OR 8 years of Customer Service experience and a High School diploma required. Customer Service Representative. Work in conjunction with other Customer Service Representatives within organization to ensure that proce

The Customer Service Representative position requires high-level customer service, communication, and organization. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Serves customers by providing product and service information a

Were seeking a passionate and empathetic Customer Service Representative to join our Corporate Customer Service Center in Batavia, NY. Customer Service Representative. You enjoy smoothing out bumps in the road for customers and coworkers alike, turning challenges into opportunities.

Bring your energy to the role of Walmart Customer Service Representative to gain knowledge of company offerings to better serve clients, adapt to shifting priorities and business needs, and provide excellent service to customers and team members. Other duties include assist with processing returns a

Customer Service Representative. Performs customer service-oriented duties as assigned. Serves as the point of contact for customers, handles inquiries, comments, and service requests.

Customer-focused mindset, with some experience in customer service and a desire to build strong relationships across diverse internal and external stakeholders combined with a technical or business education background. Customer Service Representative. Cross-train and provide backup for other custom

We have an opening for a Amazon Customer Service Representative to work collaboratively across teams and departments, assist with processing returns and exchanges, and coordinate tasks to ensure deadlines are met. Other duties include maintain accurate records and documentation, gain knowledge of co

Front Desk Customer Service Representative. Processes student registrations using effective sales/customer service techniques. Promotes quality customer service and processes sales and registration transactions.

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Customer Service Representative. Customer Service

The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. The Senior Representative, Customer Service Operations collaborates cross functionally with Commercial,

Minimum of 2 years Customer Service experience and an Associates (or greater) degree OR 8 years of Customer Service experience and a High School diploma required. Work in conjunction with other Customer Service Representatives within organization to ensure that processes are consistent. Customer Ser

Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution ti

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accorda

We're looking for an Insurance Customer Service Representative Trainee to help our busy team! Applicants should have excellent organizational skills and come to work every day with a can-do, problem-solving attitude. Input current customer information into the database regularly, so it is readily av

Reporting to the Customer Service Manager, the Customer Service Representative is responsible for delivering products to customer locations, educating current and prospective customers, answering questions and closing opportunities for follow on sales with existing accounts and new accounts. Success