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  • Hotel Guest Experience Manager
    Hotel Guest Experience Manager
    2 days ago
    $18–$23 hourly
    Full-time
    Manhattan, New York

    Position Summary: The Hotel Guest Experience Manager will assist with the daily functions of a boutique hospitality and property management company. This role is essential in supporting a smooth guest experience, coordinating team communications, and maintaining operational efficiency across multiple properties. The intern will be involved in both front desk support and backend administrative tasks, working approximately five shifts per week Key Responsibilities Front Desk & Morning Operations Support daily property routines and guest readiness Assist with guest inquiries and resolve minor issues during shift hours Monitor digital platforms (email, booking channels, messaging apps) for overnight activity and respond as needed Update and distribute cleaning schedules to housekeeping teams via internal communication channels Process reservation payments and coordinate with the central reservations team on payment follow-ups Daily Operational Support Manage check-in and check-out workflows for assigned properties Respond to booking inquiries and guest messages on major platforms (e.g., Airbnb, Expedia) Coordinate with housekeeping staff to ensure daily turnover accuracy Maintain and update occupancy, revenue, and guest experience metrics Assist with updating property management tools and task trackers Order and document purchases needed for housekeeping staff Weekly & Monthly Administrative Tasks Prepare weekly performance reports (e.g., occupancy, ADR, guest ratings) Submit recurring orders for guest amenities and supplies Draft and send guest communication templates (arrival reminders, review requests, etc.) Participate in light research for property design and improvement projects Post guest reviews and feedback on appropriate platforms Requirements Strong verbal and written communication skills Highly organized with attention to detail Ability to work both independently and collaboratively Comfortable navigating multiple platforms and tools (e.g., property management systems, project management apps, guest messaging platforms)

    No experience
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  • Security Officer
    Security Officer
    1 month ago
    $17 hourly
    Full-time
    Union City

    Security Officer / Concierge Royal Lion Security LLC Wayne, NJ Full-Time | Multiple Shifts Available Royal Lion Security LLC is hiring professional and dependable Security Officers for a hospitality-based environment in Wayne, NJ. This role blends security responsibilities with concierge-level customer service, requiring strong communication, situational awareness, and the ability to de-escalate situations calmly and professionally. Shifts Available • Day, • Afternoon, • Overnight Responsibilities • Maintain a visible, professional security presence, • Conduct routine patrols and security rounds, • Ensure the safety and security of all occupants and property, • De-escalate conflicts and handle incidents professionally, • Assist guests and staff as needed, • Monitor access and activity, • Enforce site policies respectfully, • Complete reports and daily logs as required Requirements • Reliable, punctual, and professional, • Strong communication and customer service skills, • Ability to remain calm under pressure, • Prior security or hospitality experience preferred, • Ability to stand and patrol for extended periods, • Must be available for day, afternoon, and/or overnight shifts, • Professional appearance required Uniform Standards • Black boots, • Black sweatshirt or long-sleeve shirt, • Gloves, • Flashlight (Additional required equipment will be provided.) What We Offer • Full-time, steady work, • Multiple shift options, • Professional work environment, • Clear expectations and leadership, • Opportunity to grow with a developing security company 📍 Location: Wayne, NJ 📅 Schedule: Full-time, multiple shifts

    Immediate start!
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