Clinic Manager - Hyperbaric Medicine & Practice Operations
18 days ago
Manhasset
Job DescriptionPosition Overview We are seeking a hands-on Clinic Manager with a strong clinical background (e.g., MA, EMT, RN, LPN, Practice Manager, or similar) to own and operate the day-to-day performance of our hyperbaric oxygen therapy (HBOT) center. This is a player-coach role that combines leadership, operational oversight, practice administration, and direct patient care. The Clinic Manager is responsible for ensuring the center runs smoothly at all times—with clear communication, strong team alignment, operational excellence, and a consistently high standard of patient experience. As our Manhasset location expands its insurance-based offerings, we are seeking a highly organized and detail-oriented leader with experience in medical practice operations, insurance verification, authorizations, patient financial coordination, and healthcare administration. The ideal candidate is someone who thrives in a fast-paced environment, can effectively manage multiple competing priorities, and takes pride in creating systems and processes that ensure nothing falls through the cracks. The successful candidate is someone who takes full ownership, communicates proactively, and is comfortable stepping into any part of the operation—including supporting HBOT sessions—to keep the center running efficiently. Key ResponsibilitiesClinical Leadership & Patient Care • Own all patient communication and pipeline management through the CRM, ensuring timely follow-up, accurate documentation, and no gaps in the patient journey from initial inquiry through treatment, • Serve as an early point of contact for prospective patients, providing clear education and communication throughout the intake process, • Oversee patient onboarding, ensuring a smooth, organized, and welcoming experience, • Coordinate patient intake forms, maintain accurate records, and schedule Medical Director consultations as needed, • Actively participate in administering HBOT sessions, working alongside technicians to support patient care, maintain flow, and ensure safety, • Step in to support HBOT technicians as needed, including running or assisting with sessions to maintain efficient patient flow and team support, • Educate patients on HBOT procedures with clarity, professionalism, and empathy, • Support patient assessments and onboarding in collaboration with the Medical DirectorPractice Management & Insurance Operations, • Oversee insurance verification, authorization, and benefits investigation workflows, • Ensure all required clinical documentation is collected and maintained to support insurance submissions and treatment approvals, • Coordinate with patients, providers, and insurance carriers to facilitate timely access to care, • Monitor insurance-related processes to ensure accuracy, efficiency, and compliance, • Support billing and reimbursement workflows while maintaining exceptional patient communication, • Identify opportunities to improve administrative processes, workflow efficiency, and operational effectiveness, • Maintain exceptional attention to detail across all patient records, insurance documentation, scheduling, and financial workflowsOperational Ownership & Execution, • Own and manage all aspects of the center’s daily operations, ensuring consistency, organization, and efficiency, • Ensure the center environment, patient flow, and overall experience consistently meet MD Hyperbaric standards, • Establish and communicate a clear next-day operational plan in advance, ensuring staff begin each shift with clarity on responsibilities, priorities, and leadership coverage, • Address and resolve operational issues proactively; escalate only when necessary, • Manage oxygen inventory and coordinate deliveries to ensure uninterrupted services, • Oversee billing processes, including patient charges and packages, ensuring accuracy and compliance, • Support business growth initiatives, including outreach to local providers and referral partners, • Develop systems and processes that improve efficiency, accountability, and patient experienceTeam Leadership & Staff Management, • Act as the clear leader of the center, ensuring all team members understand expectations, responsibilities, and who to go to for direction at all times, • Lead from the front by working alongside technicians, supporting sessions and stepping in as needed to maintain flow and team support, • Ensure every shift has a clearly defined point of contact—no ambiguity in leadership, • Create and maintain structured, proactive communication across the team (daily planning, schedule updates, expectations), • Develop staffing plans and schedules that support both patient demand and team stability, • Conduct regular 1:1s, provide feedback, and address performance issues promptly and directly, • Foster a collaborative, accountable, and high-performing team environmentPlanning, Communication & Team Clarity, • Ensure consistent, proactive communication so all staff operate with clarity and alignment, • Communicate schedules in advance and provide timely updates as needed, • Set clear expectations for part-time and full-time staff, including roles, responsibilities, and opportunities for additional hours, • Ensure no staff member begins a shift without clear direction, expectations, and leadership structureSafety & Compliance, • Serve as the Safety Coordinator, ensuring adherence to all safety protocols and regulatory standards, • Maintain a safe, compliant, and well-managed environment for both patients and staffQualifications, • Clinical healthcare experience required (MA, EMT, RN, LPN, or similar), • Medical practice management experience strongly preferred, • Experience with insurance verification, authorizations, benefits investigation, claims support, and patient financial coordination strongly preferred, • Exceptional organizational skills and attention to detail, • Demonstrated ability to multitask and manage competing priorities in a fast-paced healthcare environment, • Strong leadership, communication, and problem-solving skills, • Experience leading teams in a healthcare, specialty clinic, or wellness environment, • Comfortable with EMR systems, CRMs, scheduling platforms, and healthcare technology, • Ability to take ownership, drive accountability, and lead by exampleWhat Makes Someone Successful in This Role, • Highly organized and process-oriented, • Exceptional attention to detail, • Able to balance patient care, operations, administration, and team leadership simultaneously, • Strong follow-through and accountability, • Comfortable solving problems independently, • Thrives in a fast-paced, evolving healthcare environment, • Proactive communicator who creates clarity and alignment across the team Benefits • Health Insurance (Medical, Dental, Vision), • Paid Time Off, • Employee Discount
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