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  • Virtual Assistant (Remote – NY)
    Virtual Assistant (Remote – NY)
    15 days ago
    $20 hourly
    Part-time
    Manhattan, New York

    Virtual Assistant (Remote – NY) Location: Remote (Candidates do not need to be residing in NYC; however, close proximity to the NYC area is preferred for occasional in-person events and team activities.) Hours: Approximately 5 hours per week to start, with opportunities for additional hours and growth About Us Palmer Concierge Physical Therapy is a concierge physical therapy practice dedicated to providing exceptional, personalized one-on-one care throughout New York City. We pride ourselves on delivering a premium patient experience from the first point of contact through every step of care. We are seeking a highly organized, reliable, and detail-oriented Virtual Assistant to support our administrative operations, assist with patient communication, and contribute to the continued growth of our practice. This is a remote position. While candidates do not need to live in NYC, individuals located within close proximity to the NYC area are preferred to allow for occasional in-person events, team gatherings, and social media content days. Travel time for approved in-person activities will be compensated. Key Responsibilities Manage incoming calls, patient inquiries, and new patient leads with professionalism and warmth Schedule consultations and physical therapy appointments Follow up with prospective and current patients via phone, email, and text Monitor and respond to emails and voicemails promptly Assist with insurance-related administrative tasks as needed Provide general administrative support to the clinical team Maintain accurate records and assist with administrative tracking Support marketing initiatives and social media content creation Assist with special projects as the practice continues to grow Qualifications Excellent verbal and written communication skills Strong organizational skills with exceptional attention to detail Ability to work independently and manage priorities in a remote environment Proficiency with Google Workspace (Gmail, Google Calendar, Google Sheets, and Google Docs) Professional, friendly, and patient-focused demeanor Strong customer service skills and a proactive approach to problem-solving Previous experience in administration, customer service, healthcare, or a medical office setting is preferred but not required Schedule & Growth Opportunities Approximately 5 hours per week to start Opportunity for additional hours and responsibilities as the practice continues to grow and while primary VA is on vacation Requirements Remote position; candidates may live outside of NYC but should be within reasonable proximity for occasional in-person events when needed Availability to attend occasional in-person team meetings or practice events in NYC Reliable internet connection and a quiet, professional workspace for handling patient communication Strong understanding of professionalism, confidentiality, and exceptional customer service If you are proactive, organized, detail-oriented, and passionate about creating exceptional patient experiences while supporting a growing healthcare practice, we would love to hear from you. We look forward to meeting you and hopefully welcoming you to the Palmer Concierge Physical Therapy team! Pay: $20.00 per hour Work Location: Hybrid remote in New York, NY 10001

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  • Front Desk Receptionist
    Front Desk Receptionist
    25 days ago
    $20–$30 hourly
    Full-time
    Manhattan, New York

    Location: Greenwich Village, New York, NY Job Type: Full-Time (Part-Time applicants may also be considered) About Space for Wellness Space for Wellness is a premier integrative health and longevity practice located in the heart of Greenwich Village. Our multidisciplinary team provides chiropractic care, physical therapy, acupuncture, massage therapy, IV therapy, regenerative treatments, and wellness services in a modern, patient-centered environment. We pride ourselves on delivering a concierge-level experience where every patient feels welcomed, cared for, and supported throughout their wellness journey. We are looking for someone who shares that philosophy and enjoys creating exceptional experiences for others. Position Overview We are seeking a highly organized, personable, and proactive Front Desk Receptionist to serve as the first point of contact for our patients. This individual will play a key role in creating a welcoming atmosphere, managing daily office operations, coordinating appointments, and ensuring a seamless patient experience from check-in to check-out. The ideal candidate is professional, detail-oriented, thrives in a fast-paced environment, and is passionate about health, wellness, and exceptional customer service. Responsibilities • Welcome patients and visitors with warmth and professionalism, • Answer and direct incoming phone calls/emails/text messages, • Respond promptly to patient inquiries and provider needs, • Schedule, confirm, and manage patient appointments, • Coordinate multiple practitioner schedules efficiently, • Verify patient information and maintain accurate electronic records, • Process payments and reconcile daily transactions, • Explain services, memberships, and treatment packages to prospective patients, • Assist with patient intake forms and consent documentation, • Verify insurance benefits when applicable and communicate patient financial responsibilities, • Manage appointment reminders and follow up on missed appointments, • Maintain a clean, organized, and inviting reception area, • Coordinate with practitioners to ensure smooth daily operations, • Assist with inventory management and ordering office supplies, • Support marketing initiatives, events, and patient outreach as needed, • Uphold HIPAA standards and maintain patient confidentiality Qualifications • High school diploma required, • Bachelor's degree preferred, • Previous experience in a medical office, wellness clinic, chiropractic office, physical therapy practice, spa, concierge practice, or hospitality setting, • Exceptional customer service and interpersonal skills, • Excellent verbal and written communication, • Strong organizational and multitasking abilities, • Comfortable working with scheduling software and electronic medical records, • Proficiency with Microsoft Office and Google Workspace, • Ability to remain calm and professional in a fast-paced environment, • Reliable, punctual, and detail-oriented, • Ability to work independently while collaborating effectively with a team Preferred Qualifications • Experience with medical scheduling software or EMR systems, • Knowledge of insurance verification and patient billing, • Experience in concierge medicine, wellness, fitness, or luxury hospitality, • Interest in health, wellness, longevity, or integrative medicine What We're Looking For The ideal team member is: • Friendly, warm, and genuinely enjoys helping people, • Highly organized and proactive, • Able to anticipate patient needs before they arise, • Comfortable juggling multiple priorities throughout the day, • Professional in both appearance and communication, • A positive contributor to a collaborative team culture Benefits • Competitive compensation based on experience, • 401(k), • Medical coverage, • Opportunities for professional growth, • Employee discounts on wellness services, • Supportive, collaborative work environment, • The opportunity to work alongside a passionate team dedicated to helping people live healthier lives If you enjoy creating exceptional experiences, thrive in a fast-paced environment, and are passionate about wellness and patient care, we'd love to hear from you. Please submit your resume along with a brief cover letter telling us why you'd be a great fit for Space for Wellness.

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  • Vision Therapy Assistant
    Vision Therapy Assistant
    1 month ago
    $20–$28 hourly
    Part-time
    Gowanus, Brooklyn

    Vision Therapy Assistant / Administrative Assistant (Park Slope / Gowanus) 20-25 hours per week - Brooklyn Vision Therapy is a niche optometry practice specializing in vision therapy and rehabilitation seeking a new vision therapy assistant. As a vision therapy assistant, you will work one-to-one with patients, coaching and motivating them through exercises and games that will strengthen their visual skills. Vision therapy is an incredible way to change lives for the better - helping patients overcome visual problems that are impacting their ability to perform well in school, work, or life. There is room to grow and complete training to become a certified vision therapist over the next 1-3 years. Primary duties will eventually include working 1:1 with patients of all ages, but particularly kids aged 4-12, as well as assisting with day-to-day operations and administrative tasks in a fast-paced but fun practice. Training will be provided, but we are ideally seeking someone with a background in optometry, occupational therapy, physical therapy, or early education, who has experience working with children and experience working as a receptionist or in an administrative, or operational role. Candidates should be highly organized, have strong time management, prioritization, and multi-tasking skills along with excellent people skills. You should also have the ability to quickly learn basic science/vision concepts and specific exercises. Approximate Schedule is 1-7pm Monday - Thursday Compensation: $20 - $28 / hour starting pay (commensurate with experience) with an increase once able to work independently with patients + revenue/performance based bonuses after the first year

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