Field Support Engineer
3 days ago
Paramus
Field Support Engineer / Nexthink Systems Analyst (Onsite) Location: Paramus, NJ Full-Time Employment with CLIENT Work Type: 100% Onsite Overview: A hybrid role combining Field Support Engineering with Nexthink Systems Analysis. The engineer will provide in-person technical support for end users and local hardware while configuring and analyzing the Nexthink Digital Experience platform to identify and solve IT issues proactively. Key Responsibilities: Field Support (50%): • Provide onsite support for desktops, laptops, peripherals, and mobile devices., • Perform break/fix repairs, imaging, device deployments, and refresh cycles., • Troubleshoot OS, software, VPN, and network connectivity issues., • Support printers, AV, conference rooms, and other onsite systems., • Maintain accurate documentation and asset inventory. Nexthink / Systems Analyst (50%): • Configure Nexthink dashboards, alerts, and investigations., • Analyse endpoint performance and user experience data., • Identify trends and recommend proactive improvements., • Create reports and automate monitoring insights where possible., • Assist with incident correlation and digital experience optimization. Required Skills: • 3–5+ years of desktop / field support experience., • Strong hands-on troubleshooting across Windows/macOS., • Experience with Nexthink (configuration, analysis, dashboards, or investigations)., • Familiarity with ServiceNow or similar ticketing tools., • Excellent communication and customer service mindset., • Ability to handle physical hardware tasks. Preferred Qualifications: • Nexthink certifications., • PowerShell/Python scripting exposure., • Enterprise or multi-site support experience.