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About the Role We’re seeking a polished, detail-oriented Front Desk Receptionist to support a fast-paced medical/aesthetic practice. You’ll be the first point of contact for patients, responsible for a high-end patient experience, accurate check-in/check-out, scheduling, phone handling, and clean payment/ledger documentation. This role requires professionalism, urgency, and strong organization. Key Responsibilities Front Desk Operations (Opening/Closing) Open/close the clinic consistently: lobby readiness, restocking, sanitizing high-touch areas, equipment/phone check End-of-day closeout: secure PHI, lock up, power down, ensure lobby reset and doors secured Patient Check-In / Check-Out Greet patients warmly and verify identity (ID/insurance card when applicable) Confirm demographics (name spelling, address, phone/email, preferred language) Check patient ledger for balances and collect payments prior to rooming when required Provide receipts and confirm aftercare printouts / next appointment details (as applicable) Scheduling & Confirmation Schedule consultations, follow-ups, treatments, and post-ops per clinic standards Perform appointment confirmations (calls/texts) and update statuses (confirmed/unconfirmed/rescheduled/cancelled) Monitor gaps/overbooks and flag same-day risks (cancels, reschedules, repeat no-shows) Phones & Call Routing Answer calls promptly with a warm, professional tone Route calls appropriately (clinical urgency, post-op concerns, pricing/booking, general scheduling) Document call outcomes and next steps in CRM/EMR as required Payments, Deposits, Receipts Collect and post payments accurately (Weave/terminal/Zelle) into Nextech Apply payments to the correct invoice/charge and scan/upload receipts to the chart Follow refund escalation policy—front desk does not promise refunds/timelines unless authorized Patient Experience & De-escalation Offer hospitality (water/coffee), give wait-time updates every 10–15 minutes Maintain HIPAA discretion at the desk and on calls De-escalate upset patients calmly and escalate to leadership when needed; document objective facts Daily Reporting (must be comfortable with numbers) Begin-of-Day report (by ~10:30am): consult totals, confirmed/unconfirmed, patients with balances due End-of-Day report: tomorrow’s consult readiness + today’s consult outcomes and financial snapshot (collected totals, balance collections, notes) Requirements 2+ year experience in medical/dental/aesthetic front desk (preferred, not required if strong fit) Strong communication, professionalism, and customer service mindset Accurate data entry + comfort handling payments and sensitive information (HIPAA) Ability to multitask in a busy environment and follow SOPs closely Tech comfortable: EMR/CRM + phones/texting systems(Nextech/Weave experience is a plus) Preferred Qualifications Bilingual Spanish (highly preferred) Experience with consult-driven practices (plastics, med spa, dermatology, dental) Proven consistency with confirmations, collections, and documentation Benefits Health insurance / PTO / sick time Employee discounts on services/products Growth path: Senior Front Desk / Lead Front Desk / Front Desk Manager Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Contract Pay: $24.00 - $32.00 per hour Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience: Front desk: 2 years (Required) Ability to Commute: New York, NY 10036 (Preferred) Ability to Relocate: New York, NY 10036: Relocate before starting work (Preferred) Work Location: In person

Executive Assistant to the President & CEO Location: New York City Compensation: $60,000–$70,000 annually Benefits: 100% employer-paid health insurance, generous PTO, holidays, collaborative culture About GOSO Getting Out and Staying Out (GOSO) is a New York City–based nonprofit dedicated to supporting justice-impacted individuals as they build stable, successful futures through education, workforce development, and long-term support. Our work is mission-driven, fast-paced, and deeply impactful. About the Role The Executive Assistant to the President & CEO is a high-impact, trusted role supporting senior leadership in a dynamic and purpose-driven environment. This position requires exceptional organizational skills, discretion, sound judgment, and the ability to anticipate needs and manage competing priorities. You will serve as a key partner to the President & CEO and act as an important liaison to staff, board members, and external partners. This is an ideal opportunity for a proactive, resourceful professional who thrives in a role where reliability, follow-through, and professionalism matter. Key Responsibilities • Manage the President & CEO’s calendar, scheduling meetings, prioritizing requests, and anticipating conflicts, • Prepare agendas, briefing materials, presentations, and follow-up notes, • Track action items and ensure timely completion across internal and external stakeholders, • Serve as a primary point of contact for board members, staff, and partners, • Coordinate board meetings, including logistics, materials, and communications, • Draft, edit, and manage clear, professional correspondence, • Support special projects and administrative initiatives as needed, • Minimum of 3+ years of experience as an Executive Assistant or in a comparable senior administrative role, • Strong organizational skills with the ability to manage multiple priorities independently, • Excellent written and verbal communication skills, • High degree of professionalism, discretion, and sound judgment, • Resourceful, proactive, and solutions-oriented, • Strong technology skills, including Google Workspace, Microsoft Office, Zoom, and presentation tools, • Nonprofit experience preferred, but not required Why Join GOSO You’ll be a trusted partner to senior leadership at an organization making a real difference. GOSO values professionalism, respect, and balance—and supports its team with a thoughtful and competitive benefits package. Benefits Include • 100% employer-paid health insurance, • Generous paid time off and holidays, • Supportive and collaborative work environment, • Direct exposure to senior leadership and the Board