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  • Experienced Counter Associate Wanted (West Village)
    Experienced Counter Associate Wanted (West Village)
    hace 10 días
    Jornada completa
    Manhattan, New York

    About the Role We are seeking a candidate with a minimum of one year working as a counter associate in a laundry and dry cleaning busienss. You should be friendly and personable as a new asset to our busy laundry and dry cleaning team. As the face of our business, you'll provide excellent customer service while managing day-to-day operations at our front counter. This position is full-time, but we are open to other arrangements for an experienced candidate. About us Todd Layne Cleaners, a leading eco-friendly laundry and drycleaning company, has been in business for over 20 years and expanded with a second location in the West Village this year. We provide an upscale and sophisticated service featuring customized laundry options, Uber-powered pickups/deliveries and the latest technology. Responsibilities -Greet customers warmly and provide exceptional service -Process incoming laundry and dry cleaning orders with attention to detail and handle payment -Return cleaned items to customers -Address customer concerns and resolve issues professionally -Answer phone calls and respond to customer inquiries via email and text in company system -Quality Control & Data Entry: -Tag, sort, and organize garments according to service type and special instructions -Operate the point-of-sale system for payments and transactions -Maintain accurate records of orders and customer preferences in POS -Handle special requests such as stain treatment, alterations, and express services -Keep the front counter area clean, organized, and welcoming Qualifications -Experience working in a laundry and dry cleaning business for a minimum of one year -Strong communication and interpersonal skills -Experience with retail POS system, preferably related to dry cleaning -Detail-oriented with good organizational abilities -Ability to lift up to 25-30 lbs -Comfortable working in a high energy, fast paced environment with a diverse customer base -Basic math skills for handling cash and processing payments -Flexibility to work weekends and some holidays -Strong desire to learn -Bilingual skills are a plus What We Offer -Very Competitive hourly wage -Employee discounts on services -Opportunities for advancement -Friendly work environment

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  • Front of House Manager/ Bar Manager
    Front of House Manager/ Bar Manager
    hace 1 mes
    $23–$25 por hora
    Jornada parcial
    Manhattan, New York

    Floor Managers are responsible for leading all FOH members in running a warm, welcoming, efficient and profitable operation, managing day-to-day operations and longer-term projects, maintaining high standards and conditions, and fostering a positive environment for guests and staff. Reports to: Food and Beverage Operations Manager RESPONSIBILITIES Store Goals ▪ Ensure excellent overall store performance ▪ Manage profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, scheduling, reviewing financial reports, and taking appropriate actions ▪ Maintain an “A” health inspection rating at all times ▪ Keeping Fair workweek premiums to a minimum ▪ Maintain satisfactory Secret Shopper and Steritech averages Customer Service ▪ Maintain excellent customer service ▪ Take customer orders, maintain fast, accurate service, and positive guest relations ▪ Answer customers’ questions and provide information of store’s policies and relevant procedures about the preparation or cooking process ▪ Resolve guest complaints or concerns Leadership ▪ Effectively train, supervise, and mentors all bar staff members ▪ Hold employees accountable to Company standards using corrective action process ▪ Conduct performance appraisals ▪ Celebrate employee successes ▪ Lead by example, showing rather than telling ▪ Delegate fairly and appropriately ▪ Encourage employees to develop their skills and/or grow with the Company Teamwork & Communication ▪ Work as a team member to support other employees in their duties ▪ Follow the lead and direction of your GM/DM ▪ Communicate challenges and successes ▪ Be respectful of all guests, employees, vendors, and supervisors Accountability ▪ Take ownership over tasks that are assigned to you ▪ Hold self to the highest standard of performance ▪ Be knowledgeable of and hold yourself to all Company standards ▪ Be knowledgeable and hold yourself to the FGNY House Rules and the Employee Handbook Station Mastery ▪ Prepare and serve alcoholic and non-alcoholic beverages in accordance with standard recipes ▪ Follow responsible alcohol service guidelines ▪ Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them ▪ Maintain expert knowledge of all bar offerings ▪ Take orders from guests and input into POS, ensuring 100% accuracy ▪ Handle guests’ special dietary needs, allergies, or special requests with utmost sensitivity following Company service standards Other Responsibilities ▪ Attend mandatory meetings including staff meetings, leadership meetings, etc. ▪ Perform opening and closing duties to Company standards ▪ Perform other duties as assigned by your supervisor ESSENTIAL FUNCTIONS • Reasonable accommodation will be considered and implemented in accordance with ADA requirements., • 18 + years of age, • 2+ years of bartending experience, • Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 10 hours with scheduled breaks), • Function in a fast-paced and noisy environment, • Tolerance to temperature fluctuations, • Work with hazardous substances such as hot oil, • Read, write, speak, and understand basic English, • Communicate clearly, • Lead a team effectively, • Use a basic computer system (ex. cash register), • Finger dexterity, • Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus., • Available to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Maintain general knowledge of FGNY: locations, transportation, management team, etc., • Adhere to Company’s policies and procedures, as well as City, State, and Federal laws and mandates EQUAL OPPORTUNITY: At Five Guys, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace. Notice of Employee Rights, Protections, and Obligations Under Labor Law Section 740

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