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  • Head Maitre d'
    Head Maitre d'
    hace 5 minutos
    $90000–$100000 anual
    Jornada completa
    Manhattan, New York

    About the Role The Head Maître d’ owns NORTE’s reservation book and leads the guest experience from the first request for a table through the end of the visit. This role combines commercial judgment, precise dining room management, and highly personal hospitality. Working closely with the General Manager, the Head Maître d’ builds demand, develops regular guests, and ensures the room feels exceptional every night. In preparation for our upcoming opening, this position requires participation in a mandatory training program. Key Responsibilities Strategic Floor & Reservation Management • Own table inventory, availability, seating plans, pacing, and turn times., • Manage cancellations, waitlists, last-minute requests, and walk-ins to make effective use of every service., • Protect the guest experience while making sound decisions about covers and revenue., • Balance regulars, first-time guests, VIPs, celebrations, and walk-ins throughout the room. Guest Relations • Recognize guests, anticipate preferences, and turn first visits into lasting relationships., • Maintain accurate guest profiles and visit history in Loyalist., • Build genuine relationships with regulars, concierges, and the New York hospitality community., • Handle sensitive requests and guest recovery with discretion, warmth, and sound judgment. Service Leadership • Partner with the General Manager on daily reservation priorities, VIP arrivals, pacing, and guest experience., • Communicate seating decisions and guest information clearly to the host and service teams., • Make timely decisions during service as conditions change., • Serve as a trusted point of contact and an informed presence in the dining room. Qualifications • Prior experience as a Maître d’, Head Maître d’, or Reservations Manager at a high-demand New York City restaurant., • Direct, hands-on ownership of the reservation book, table inventory, waitlist, VIP relationships, and service pacing., • Strong command of Resy or OpenTable and restaurant table management., • Demonstrated ability to recognize guests, build regular clientele, and make effective decisions under pressure., • Excellent communication, organization, discretion, and sound business judgment., • Required: Fluent in English and Spanish, with the ability to communicate effectively in both languages, • Strong social intelligence, presence, and emotional awareness in high-profile guest-facing environments, • Proven ability to handle confidential and sensitive guest matters with professionalism, discretion, and sound judgment, • Warm, polished, and hospitality-driven demeanor, with a genuine passion for creating memorable guest experiences., • High level of professionalism, confidence, and poise in fast-paced, high-demand restaurant environments, • Preferred: Experience with a hospitality CRM such as Loyalist and established relationships within New York City’s restaurant community. Physical Requirements • Ability to work standing and walking for extended periods of time, • Ability to move and lift items up to 40 lbs as needed Measures of Success Success will be evaluated through covers and occupancy, effective use of released inventory, waitlist conversion, repeat visits, growth of the regular guest base, guest recognition, revenue performance, and the quality of the dining room experience Compensation Details • Compensation: $90,000.00 - $100,000.00 annual salary, • Schedule: Full-time, • Benefits & Perks: Paid Time Off, Employee Discounts, Health Insurance

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  • Assistant Store Manager - NYC
    Assistant Store Manager - NYC
    hace 1 día
    Jornada completa
    New York

    WHY WORK AT JOE & THE JUICE JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: • Positive Attitude, • Inclusion, • Social Ties, • Growth For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new — you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do. From your first day, you'll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast-paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles. JOB SUMMARY As an Assistant Store Manager, you are responsible for assisting the Store Manager in the daily operation of the store, ensuring the highest performance possible in all areas within the operation. Jointly you will be responsible for adhering to market-specific legal requirements, company policies, cleaning, and compliance structures. You are expected to have a full overview of the store and lead your team members when your Store Manager is not present ensuring efficient workflows, great guest experiences, and high-quality products. Your overall success in this position depends on the degree to which all operational conceptual in-store requirements are followed in order to deliver best-in-class guest experiences turning regular customers into beloved returning guests. KEY RESPONSIBILITIES Value-Based Leadership • Support the Store Manager in leading team members in alignment with the company Manifest and operational principles, • Provide guidance and support to team members to ensure a positive and high-performing store culture, • Demonstrate leadership integrity by aligning actions, decisions, and behaviors with company principles Employee Engagement & Development • Support the Store Manager in developing and motivating team members through ongoing coaching and in-store training, • Support initiatives that maintain and improve the store's employee engagement levels, • Encourage open communication and contribute to a collaborative team environment Guest Experience • Champion a guest-first mindset in all store activities, • Build and maintain strong guest relationships within the local community in alignment with brand behavior principles, • Contribute to increasing overall guest satisfaction and loyalty Operational Excellence & Compliance • Help maintain a safe, secure, and healthy work environment, • Enforce hygiene, cleaning, health, and safety standards in accordance with company guidelines, • Ensure brand standards and local regulatory requirements are consistently upheld Stock & Inventory Support • Assist in stock handling processes, including inventory counts and ordering, • Support inventory optimization to ensure cost of goods sold (COGS) remains within defined monthly targets Performance & Financial Contribution • Support initiatives to drive sales growth and optimize store profitability, • Assist in achieving company-defined financial and non-financial KPIs, • Monitor performance metrics and escalate opportunities or risks to the Store Manager as needed Qualifications • At least 1 year of experience in a leadership position with responsibility for team supervision, daily operations, and opening/closing procedures, • Strong interpersonal and communication skills, with the ability to build trust, resolve conflicts, and foster a collaborative team culture, • Demonstrates a strong ambition to grow into a people-focused leader and build a long-term career in management THE JUICE – Overview of your benefits and perks • Experience our brand firsthand with exclusive discounts and special offers available only to employees, • Access competitive medical, dental, and vision insurance plans designed to support your overall well-being, • Invest in your future with our 401(k) program, • Recharge and reset with paid sick leave, and holidays so you can bring your best self to work, • Grow your career with structured leadership training, educational support, and development programs designed to help you reach your full potential, • Compensation: $22.25 hourly plus tips Joe & the Juice is proud to be an equal opportunity employer. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome all qualified applicants — no matter your race, gender, age, religion, sexual orientation, or background [NOTICE OF NON-DISCRIMINATION POLICY](https://tinyurl.com/joejuicenotice) ABOUT JOE & THE JUICE JOE & THE JUICE is a healthy fast-casual concept founded in Copenhagen in 2002; since then, we have grown to more than 500 locations across 20 countries and now employ more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade-off between taste and health. We serve high-quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products toward the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C-suite, VPs, and directors, have started behind the bar. We continue to evolve our people-centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.

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