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Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Company parties, • Competitive salary, • Dental insurance, • Employee discounts, • Flexible schedule, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development, • Tuition assistance, • Wellness resources Surgical Periodontal Dental Assistant "Treating people like family for over 43 years and creating an experience that exceeds an expectation" Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general, specialty dental services, and Sleep/Airway Disorder treatments, Babylon Dental Care is recognized for its commitment to excellence, compassion, and unmatched patient care. We are currently seeking a Surgical Periodontal Dental Assistant to infuse new energy into our Clinical team. Our Great South Bay location in West Babylon and our Gateway Plaza location in Patchogue, NY are welcoming and warm environments, intentionally designed to promote collaboration and foster creativity. The intention of this role is to create everyday service success, while offering opportunities for growth and advancement, if desired by the professional. Why Babylon Dental Care? • A Caring Legacy: Step into a role where your work directly contributes to a legacy of exceptional dental care and community service. Privately owned, we honor all who want to serve., • Collaborative Practice Environment: Enjoy an environment created to foster and motivate all to learn the basics of service. Our team works together to help one another serve our patients with the highest quality of care. We recognize and appreciate the wholehearted professional you feel called to be., • Growth and Development: At Babylon Dental Care, your professional development is paramount. We invest in each team member's growth, ensuring that your career flourishes with us. What you can expect: A fast-paced, challenging, and exciting work atmosphere where everyone is focused on making you successful and happy in your role. Training! We will train you to become a great Surgical Periodontal Dental Assistant and our (unique) Global Training program allows you to see how/what all departments do to support you in your role. Some of our Dental Assistants have moved into roles as Clinical Team Leads, Clinical Administrators, and even Hygienists. We give plenty of support and we’re with you every step of the way! You start your BDC journey with a 15-day Global Training and your own Ambassador to walk you through it all. Our intention during the beginning days is to introduce you to BDC's entire service, culture mindset and give you customized and or individualized training needed to master your role as a Surgical Periodontal Dental Assistant. What we will ask of you: Commitment to Babylon Dental Care and the patients we serve. Teamwork and a willingness to learn every day! This role can be your steppingstone to success and professional growth within our practice! The sky’s the limit! Our Clinical department is very busy, so we need someone who is: • Reliable and team orientated., • Out of the box thinker and collaborative to support our growth., • Empathic and compassionate., • High level of professional presence., • Ability to multi-task in a fast-paced environment., • Open to learn all about technologies that will enhance our patient care and service., • Self-motivated, takes initiative without constant direction., • Calm under pressure, strong communicator., • Happy and upbeat demeanor. We expect you to be personally responsible for being on-time and present for every shift you work and always willing to go the extra mile for our patients! Knowledge of Dentrix Ascend (or other dental software) would be helpful in setting you up for success, but not mandatory. Ability and open to learn our dental software. Here’s an example of what a Dental Assistant might do in a day: • Utilize our radios and follow our SOP for use., • Full understanding and proper use of our Prosthetic forms., • Assist with lab case management., • Adhering to all OSHA/sterilization and infection control protocols., • Clinical hands on by procedure., • Assisting with our New Patient experience - giving them tours of our Practice upon arrival., • Comfortable with keeping up to date with email communications as the day goes on., • Professionally being able to hold space for anxious patients during the time in the chair, as well as being their advocate to properly explain their financial responsibilities, if needed., • If not familiar with Ascend, participate in training to enhance your overall knowledge of our practice software. Develop the skill to understand patient's status, how to set appointment while in ops and that future procedures are correctly entered., • Comfortability with Invisalign appointments and treatment/ iTero scans. We happily provide training for both as needed., • Learn and master "A", "B", and "C" dismissals., • Participating and helping run morning or afternoon huddles for your Provider and their Patient Coordinators/Scheduler. When necessary, prepping the daily huddle sheet with your team's Scheduler., • Mentoring new team members when comfortable and can create value., • Following our protocol of "proper handoff" of patients to the front desk for check out., • Take ownership of appointment flow - keeping appointments on-time and helping to manage the Provider's schedule., • Comfortable to ask a happy patient to share their feedback online in a review or refer a friend to the Practice if they know anyone looking for a new dental home. Proudly sharing our service with others., • Work collaboratively with the entire Practice to meet or exceed monthly goals so all can receive their check exercise bonus!, • Generate and review reports, when directed., • Monitor treatment plans and case acceptance, when directed to further support your Doctor and meet hourly production goals. Make sure treatment plans are in proper order within Ascend., • Always follow our "front stage" behavior., • Take any necessary X-rays or wellness scans as directed by our Providers., • Assist the periodontist during procedures such as implant placement, scaling and root planning, bone grafts, and gum surgeries., • Ensure all instruments are properly sterilized and treatment rooms are clean and fully stocked before and after each procedure., • Welcome patients, review medical histories, and prepare them for treatment, • Take and process dental radiographs ( periapical, bitewing, panoramic, Cone beam CT), • Chart periodontal measurements, treatment details, and update patient records in the system., • Set up trays and materials needed for the procedure type and the doctor’s preferences., • Provide patients with verbal and written post-operative instructions and assist with follow-up care, including suture removal if needed., • Treatment planning (entering into the computer). Coordinate with front office for patient scheduling, referrals, and treatment planning support., • Clean and maintain dental equipment; report any issues for repair promptly., • Set up operatory, set up trays and materials needed for sedation cases. We're looking for someone who has: • 3 or more years’ experience in a Dental Assistant position., • Flexibility regarding scheduling. Our office is open 6 days a week, including early morning, late evenings, and some holidays. Most Dental Assistants work every other Saturday., • Experience providing exceptional hospitality-inspired customer service in a fast-paced Practice., • Excellent attention to detail and high follow through., • A positive, friendly, and enthusiastic attitude. Collaborative and comfortable in communications., • Outstanding teamwork skills and the ability work with a diverse group of people., • Bi-lingual in English and Spanish welcomed.Education:, • High school or equivalent (Required), • College degree optionalBabylon Dental Care Perks:, • Competitive Compensation: Earn $25 to $30 per hour, reflective of your skills and dedication., • Comprehensive Benefits: Enjoy paid holidays, personal time off, sick time (as per NYS law), health insurance options available, a $2500 dental credit for your own dental needs within the Practices and a 401K with employer match. Monthly team bonus opportunities are extended. Most benefits start after your probationary period of 90 days. You start accruing sick time from day one, as per NYS and the Practice extends PTO within year one., • Professional Growth: Opportunities for learning and advancement in a supportive environment that values innovation and hard work. Are you ready to make a tangible difference in people's lives, contribute to a meaningful legacy, and grow your career in a supportive and dynamic environment? If so, Babylon Dental Care is waiting for you. Join us in our mission to not just care for smiles, but to create them, within our community and our team. Apply today and embark on a journey where your work truly matters. Visit our website to learn more about our organization and the exciting opportunity to be part of a team that provides exceptional dental care and exceeding patient expectations. Also, get a firsthand view of what it’s like to be a member of our team by watching video interviews with our team members on Youtube.com/BabylonDentalCareGSB We look forward to meeting you!

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Company parties, • Competitive salary, • Dental insurance, • Employee discounts, • Flexible schedule, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off, • Parental leave, • Training & development, • Tuition assistance Dental Assistant Every Role Matters. Every Interaction Builds Patient Trust & Loyalty. Our practice’s Category of One philosophy guides everything we do. It’s our commitment to creating an elevated patient experience that’s unmatched in dentistry—where every patient feels genuinely cared for, every interaction builds trust, and every team member plays a meaningful role in delivering exceptional care. For more than 43 years, we’ve treated our patients like family. That commitment comes to life through our Three Pillars of Service, which guide every team member—regardless of role—in creating the exceptional experience our patients know and trust. Pillar #1 - Relational Dentistry - The heart of what makes Babylon Dental Care a Category of One practice. • We treat every patient like family with empathy, kindness, and respect, • We listen first, build trust, and create meaningful relationships with our patients and each other, • We care for the whole person—not just their teethPillar #2 - Clinical Excellence - How we deliver exceptional care., • We combine clinical expertise with thoughtful treatment planning., • We help patients achieve healthier smiles and better overall health., • We believe exceptional outcomes begin with exceptional care.Pillar #3 - Transactional Care - Where trust and clarity come together., • We communicate insurance benefits, fees, and payment options with honesty and transparency., • We help patients understand their financial responsibilities with confidence and compassion., • We believe financial conversations should feel supportive—not stressful.As a Dental Assistant, you’ll play an important role in that experience at our Great South Bay location in West Babylon, NY. You’ll provide hands-on clinical support and help patients feel comfortable, cared for, and confident in every part of their visit. To hear about our approach directly from our COO, visit https://www.babylondentalcare.com/careers/ Why Babylon Dental Care? Creating a Category of One patient experience starts with creating a Category of One team experience. We invest in comprehensive training, ongoing development, supportive leadership, and opportunities for career growth. We Invest in Your Success From day one, you’ll have the training, support, and resources you need to build confidence in your role. • Day Global Training Program – a cross-department training program, • A dedicated Ambassador to guide your onboarding, • Ongoing coaching and professional development, • All Staff Employee off-site training days, • Self-paced training programs to help all staff members be up to date on our offeringsOpportunities to Grow We believe in promoting from within whenever possible. Some of our Dental Assistants have grown into roles as Clinical Team Leads, Clinical Administrators, and even Hygienists. For team members who consistently demonstrate leadership, accountability, and a commitment to our values, we offer opportunities for growth through our Leadership Pathway Program. Senior leaders provide mentorship, coaching, and real-world guidance to help future leaders build the skills and confidence needed to lead successfully. A Team That Supports One Another Our culture is built on collaboration, encouragement, and celebrating each other’s success. Through our Category of One Green Apple Moments, we recognize team members who go above and beyond. Just as a green apple stands out in a bushel of red apples, these moments celebrate the people who make an extraordinary impact on our patients and teammates. What to Expect Just as we’re intentional about creating an exceptional patient experience, we’re equally committed to creating an exceptional team member experience. Here’s what you can expect from us: • A collaborative, supportive team that wants you to succeed, • Leaders who are invested in your growth through coaching, ongoing feedback, and teachable moments, • Comprehensive training and the tools you need to build confidence in your role, • A fast-paced environment where your work makes a meaningful difference in patients’ lives every day, • A workplace built on accountability, continuous learning, and celebrating each other’s successes.What Success Looks Like We’re looking for someone who: • Is dependable, punctual, and prepared—our patients and teammates count on one another every day, • Demonstrates compassion, professionalism, and a patient-first mindset in every interaction, • Communicates clearly and confidently with patients and teammates, • Thinks critically, solves problems proactively, and seeks solutions that create the best outcomes for our patients and practice, • Stays organized, manages priorities effectively, and follows through on commitments, • Remains calm under pressure and thrives in a fast-paced environment, • Takes initiative, embraces feedback, and is committed to continuous learning, • Brings a positive and collaborative attitude to the team every day, • Embraces new technology, systems, and processes to continually improve the patient experienceOne Final Thought If you’ve made it this far, we hope something about Babylon Dental Care has sparked your interest. Before you apply, we want to be transparent about one thing: reliability and punctuality are part of our culture. Every role contributes to the patient experience, and our patients and teammates depend on one another every day. If you’re someone who shows up prepared on time, takes ownership, and can be counted on by your team, we think you’ll thrive at Babylon Dental Care. Experience Required • 3 or more years of experience in a Dental Assistant role preferred, • Experience with Dentrix Ascend or other dental practice management software is helpful, but we’ll provide training on our systems, • Flexibility with scheduling required—our office is open six days a week, including early mornings, evenings, and some holidays. Most Dental Assistants work every other Saturday, • Bilingual in English and Spanish welcomedWhat You’ll Do as a Dental Assistant Clinical Care & Chairside Support • Provide clinical, hands-on chairside assistance during procedures, following each Provider’s preferences and protocols., • Adhere to all OSHA, sterilization, and infection control protocols., • Utilize our radios and follow our SOP for their use., • Maintain a full understanding of and properly use our Prosthetic forms., • Assist with lab case management., • Take any necessary x-rays or wellness scans as directed by our Providers., • Support Invisalign appointments, treatment, and iTero scans; we happily provide training for both as needed., • Learn and master “A,” “B,” and “C” dismissals., • Always follow our “front stage” behavior., • Professionally hold space for anxious patients, and act as their advocate—including helping explain their financial responsibilities, if needed.Patient Experience & Communication, • Assist with the New Patient experience, including giving tours of our practice upon arrival., • Take ownership of appointment flow—keeping appointments on time and helping manage the Provider’s schedule., • Follow our protocol for a proper handoff of patients to the Front Desk for checkout., • Participate in and help run morning or afternoon huddles for your Provider and their Patient Coordinators/Scheduler; prep the daily huddle sheet with your team’s Scheduler when necessary., • Check emails frequently to stay up to date on communications throughout the day., • Comfortably ask happy patients to share feedback in an online review, or refer a friend to the practice.Team Collaboration & Practice Support, • Work collaboratively with the entire practice to meet or exceed monthly goals so all team members have the opportunity to receive the monthly bonus., • Mentor new team members when comfortable and able to add value., • If not yet familiar with Ascend, participate in training to strengthen your knowledge of our practice software, including how to check patient status, schedule appointments, and correctly enter future procedures., • Generate and review reports, when directed., • Monitor treatment plans and case acceptance when directed, ensuring treatment plans are entered correctly in Ascend to support your Doctor and meet hourly production goals., • Perform all other duties as deemed necessary by the Administration Team and/or COO. Minimal Qualifications: Education: • High school or equivalent (Required)., • College degree optional.Babylon Dental Care Perks:, • Competitive Compensation: Earn $20 to $28 per hour, reflective of your skills and dedication., • Comprehensive Benefits:, • Enjoy paid holidays, personal time off, sick time (as per NYS law), • You start accruing sick time from day one, as per NYS, and the Practice extends PTO within year one., • Health insurance options available, • A $2500 dental credit for your own dental needs if services are provided within the Practice, • A 401K with employer match, • Most benefits start after your probationary period of 90 days, • Professional Growth: Opportunities for learning and advancement in a supportive environment that values innovation and hard work.If you’ve read this far, chances are you’re looking for more than just a job—and we’re looking for more than just someone to fill a position. At Babylon Dental Care, you’ll be part of something bigger than a job. You’ll join a team that’s committed to creating an exceptional patient experience, investing in one another’s growth, and making every interaction matter. If you’re ready to grow, make a difference, and contribute to a Category of One patient experience, we encourage you to apply today. We look forward to meeting you.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Employee discounts, • Health insurance, • Paid time off, • Training & development Orthodontic Dental Assistant "Treating people like family for over 41 years and creating an experience that exceeds an expectation" Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general, specialty dental services, and Sleep/Airway Disorder treatments, Babylon Dental Care is recognized for its commitment to excellence, compassion, and unmatched patient care. We are currently seeking a Dental Assistant to infuse new energy into our Clinical team. Our Great South Bay location in West Babylon, NY is a welcoming and warm environment, intentionally designed to promote collaboration and foster creativity. The intention of this role is to create everyday service success, while offering opportunities for growth and advancement, if desired by the professional. Why Babylon Dental Care? • A Caring Legacy: Step into a role where your work directly contributes to a legacy of exceptional dental care and community service. Privately owned, we honor all who want to serve., • Collaborative Practice Environment: Enjoy an environment created to foster and motivate all to learn the basics of service. Our team works together to help one another serve our patients with the highest quality of care. We recognize and appreciate the wholehearted professional you feel called to be., • Growth and Development: At Babylon Dental Care, your professional development is paramount. We invest in each team member's growth, ensuring that your career flourishes with us. What you can expect: A fast-paced, challenging, and exciting work atmosphere where everyone is focused on making you successful and happy in your role. Training! We will train you to become a great Orthodontic Dental Assistant and our (very unique) Global Training program allows you to see how/what all departments do to support you in your role. Some of our Ortho Dental Assistants have moved into roles as Dental Assistant, Clinical Team Leads, Clinical Administrators, and even Hygienists. We give plenty of support and we’re with you every step of the way! You start your BDC journey with a 15 day Global Training and your own Ambassador to walk you through it all. Our intention during the beginning days is to introduce you to BDC's entire service, culture mindset and give you customized and or individualized training needed to master your role as a Ortho Dental Assistant. What we will ask of you: Commitment to Babylon Dental Care and the patients we serve. Teamwork and a willingness to learn every day! This role can be your stepping stone to success and professional growth within our practice! The sky’s the limit! Our Clinical department is very busy so we need someone who is: • Reliable and team orientated., • Out of the box thinker and collaborative to support our growth., • Empathic and compassionate., • High level of professional presence., • Ability to multi-task in a fast paced environment., • Open to learn all about technologies that will enhance our patient care and service., • Self motivated, takes initiative without constant direction., • Calm under pressure, strong communicator., • Happy and upbeat demeanor. We expect you to be personally responsible for being on-time and present for every shift you work and always willing to go the extra mile for our patients! Knowledge of Dentrix Ascend (or other dental software) would be helpful in setting you up for success, but not mandatory. Ability and open to learn our dental software. Here’s an example of what an Orthodontic Dental Assistant might do in a day: • Utilize our radios and follow our SOP for use., • Assist with lab case management., • Adhering to all OSHA/sterilization and infection control protocols., • Clinical hands on by procedure., • Assisting with our New Patient experience - giving them tours of our Practice upon arrival., • Comfortable with keeping up to date with email communications as the day goes on., • Professionally being able to hold space for anxious patients during the time in the chair, as well as being their advocate to properly explain their financial responsibilities, if needed., • If not familiar with Ascend, participate in training to enhance your overall knowledge of our practice software. Develop the skill to understand patient's status, how to set appointment while in ops and that future procedures are correctly entered., • Comfortability with Invisalign appointments and treatment/ iTero scans. We happily provide training for both as needed., • Learn and master "A", "B", and "C" dismissals., • Participating and helping run morning or afternoon huddles for your Provider and their Patient Coordinators/Scheduler. When necessary prepping the daily huddle sheet with your team's Scheduler., • Mentoring new team members when comfortable and can create value., • Following our protocol of "proper handoff" of patients to the front desk for check out., • Take ownership of appointment flow - keeping appointments on-time and helping to manage the Provider's schedule., • Comfortable to ask a happy patient to share their feedback online in a review, or refer a friend to the Practice if they know anyone looking for a new dental home. Proudly sharing our service with others., • Work collaboratively with the entire Practice to meet or exceed monthly goals so all can receive their check exercise bonus!, • Generate and review reports, when directed., • Monitor treatment plans and case acceptance, when directed to further support your Doctor and meet hourly production goals. Make sure treatment plans are in proper order within Ascend., • Always follow our "front stage" behavior., • Take any necessary x-rays or wellness scans as directed by our Providers, • Take clear Invisalign photos from different angles to track the patient’s progress accurately., • Perform an I-Tero scan to create a 3D digital model of the patient’s teeth for treatment planning., • Take both panoramic and Cephalometric X-rays to check the patient’s teeth, jaw, and overall dental structure., • Set up all the tools and materials needed for applying or removing braces, orthodontic appliances, making sure everything is clean and ready., • Retie or untie the orthodontic wires and elastics, making necessary adjustments to continue treatment progress.We're looking for someone who has:, • 3 or more years experience in an Ortho/Dental Assistant position., • Flexibility in regards to scheduling. Our office is open 6 days a week, including early morning, late evenings, and some holidays. Most Ortho/Dental Assistants work every other Saturday., • Experience providing exceptional hospitality-inspired customer service in a fast-paced Practice., • Excellent attention to detail and high follow through., • A positive, friendly, and enthusiastic attitude. Collaborative and comfortable in communications., • Outstanding teamwork skills and the ability work with a diverse group of people., • Bi-lingual in English and Spanish welcomed.Education:, • High school or equivalent (Required), • College degree optionalBabylon Dental Care Perks:, • Competitive Compensation: Earn $20 to $25 per hour, reflective of your skills and dedication., • Comprehensive Benefits: Enjoy paid holidays, personal time off, sick time (as per NYS law), health insurance options available, a $2500 dental credit for your own dental needs within the Practices and a 401K with employer match. Monthly team bonus opportunities are extended. Most benefits start after your probationary period of 90 days. You start accruing sick time from day one, as per NYS and the Practice extends PTO within year one., • Professional Growth: Opportunities for learning and advancement in a supportive environment that values innovation and hard work. Are you ready to make a tangible difference in people's lives, contribute to a meaningful legacy, and grow your career in a supportive and dynamic environment? If so, Babylon Dental Care is waiting for you. Join us in our mission to not just care for smiles, but to create them, within our community and our team. Apply today and embark on a journey where your work truly matters. Visit our website to learn more about our organization and the exciting opportunity to be part of a team that is dedicated to providing exceptional dental care and exceeding patient expectations. Also, get a firsthand view of what it’s like to be a member of our team by watching video interviews with our team members on Youtube.com/BabylonDentalCareGSB We look forward to meeting you!

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital-Long Island, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram. Position Summary: We have an exciting opportunity to join our team as a Secretary I - Intake/Scheduler, FGP - Cardiology - Huntington. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed. Job Responsibilities: • Schedules appointments for visits, treatments, and procedures. Reviews appointment confirmation responses and manages waitlists. Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms, • Obtains authorizations for services as needed. Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner. Handles faxes and mail. • Prepares standard letters and forms as needed., • Administrative Physician and Practice Support, • Demonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them in to the performance of duties., • Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.)., • Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person., • Maintains cooperative and professional relationships with physicians, nurses, and office staff., • Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload., • Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages., • Participates in training staff in registration and office policies and responsibilities., • May assist, provide guidance and/or train less senior staff., • Reviews all assigned in-basket messages and patient emails before routing to the appropriate provider which includes staff messages, appointment notifications, etc., • Provides patients with non-clinical instructions for any upcoming appointments/procedures., • Promotes the use and sign-up of MyChart., • Follows scanning guidelines and best practices for importing outside documents- results, records, forms, etc., • Reviews the waitlist periodically and ensures patients are being called and offered appointments., • Responsible for rescheduling patients when physicians are out or blocking their schedules., • Organizes and distributes mail and faxes., • Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts., • Manages the physician's calendars including creating and sending calendar invites., • Releases medical records in accordance of HIPAA and FGP ROI procedures., • Documents disclosures in Epic and fulfills requests within a 10 day timeframe., • Processes incoming and outgoing documents via paper and electronic records., • Scans, uploads and forwards appropriate information within EPIC., • Completes forms legibly and accurately. Forwards areas requiring clinical information to LPN, RN or Licensed Provider., • Secures appropriate signatures and forwards documents/forms to correct destination., • Follows up with the physician on any outstanding messages related to patient care., • Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff., • Maintains confidentiality on matters to which they are privileged. Refers all questions/queries related to medical diagnosis or treatment to RN/provider. Refers Surgical and Infusion scheduling to Senior Medical Secretary. • Prepares routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed., • Reviews work for accuracy and completeness. Receives prescription refill requests, locates requested prescription in EMR, and tasks RN, LPN, or Provider to evaluate, set up and/or process for renewal. • Communicates with pharmacies and patients to clarify prescription questions and/or concerns, related to patient demographic, insurance, and status information. Refers questions related to prescription information to RN/LPN/Provider., • Initiates and follows-up on pre-authorizations and appeals and arranges peer-to-peer communication when require. Responsible for Patient, Referral and Authorization work queues. • Obtains and documents referrals received in EPIC., • Collaborates with other NYU Langone sites to ensure seamless continuation of care., • Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job-related tasks)., • Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed., • Communicates with patients, providing all scheduling instructions, clarification, updates on status or changes and answering related questions for any upcoming appointments/procedures. Communicate with patients regarding status of referrals and/or authorization., • Assists with the completion of special projects, reports and activities. Ensures requested and related information is accurate and complete. Brings any problems or questions to supervisor attention. Patient Experience and Access • Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter. Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off) • Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriateWorks collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. • Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.), • Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote positive patient experience., • Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles., • Performs other related duties as needed by providers and supervisor. Minimum Qualifications: To qualify you must have a High School Diploma. Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience. Preferred Qualifications: Preferred Qualifications:Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Hospital-Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $56,876.39 - $56,876.40 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here