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  • Housing program manager
    Housing program manager
    18 days ago
    $4000–$4500 monthly
    Full-time
    Williamsburg, Brooklyn

    Housing Programs Operations Manager We are seeking a seasoned and driven Operations Manager to lead our Housing Programs rental division. This is a high-impact leadership role responsible for the day-to-day performance of our rental operations team — ensuring every deal moves efficiently, every relationship is protected, and every client is served with excellence. About the Role: You will serve as the operational leader of our housing programs division, overseeing the full rental lifecycle while managing a team of leasing agents and maintaining critical relationships with landlords, management companies, ownership groups, and clients. This role demands someone who can zoom out to see the big picture and zoom in to solve problems before they become roadblocks. Core Responsibilities: • Direct the daily workflow of the rental operations team, ensuring accountability and efficiency at every stage, • Coach and support leasing agents throughout the full leasing cycle — from inquiry through executed lease and move-in, • Build and maintain strong working relationships with landlords, property management companies, ownership groups, and program clients, • Oversee the accuracy and timeliness of all applications, documentation, and compliance requirements, • Monitor deal pipelines, identify bottlenecks, and resolve issues proactively before they impact closings, • Drive continuous improvement in team structure, processes, and operational systems, • Serve as the point of escalation for complex cases, voucher-related challenges, and landlord negotiations What You Bring: • Proven leadership or management experience, ideally in real estate or housing services, • Deep knowledge of NYC rentals, housing assistance programs, and voucher-based leasing (Section 8, CityFHEPS, FHEPS, or similar), • Exceptional organizational skills with the ability to manage multiple priorities in a fast-moving environment, • Strong communicator and relationship builder — with clients, landlords, and internal teams alike, • A solutions-first mindset and the ability to make sound decisions under pressure Why This Role: This is an opportunity to take real ownership of a growing housing programs division and make a meaningful difference — both for the team you lead and the clients you serve. To apply, please submit your resume and a brief overview of your relevant experience.

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  • Assistant Amenity Manager
    Assistant Amenity Manager
    2 months ago
    Full-time
    Manhattan, New York

    This job location is in Bushwick Brooklyn. Full-time, Mid-shifts and Evening shifts, Sunday-Thursday. Pay rate of $20-25 per hour, depending on experience. YOUR MISSION as an Assistant Amenity Manager To assist in planning and executing a comprehensive lifestyle and amenity program for a large luxury apartment building in the Bushwick neighborhood, while building strong relationships with your staff to achieve results. Evening and weekend shifts will be required for this role. What You’ll Do • Deliver amazing customer service by having a hospitality-focused, customer-first mindset, • Supervise and manage front desk, fitness, pool, and package room team members, in Amenity Manager’s absence, • Ensure all health and safety procedures are adhered to according to law, • Assist in operating and managing the URBN Playground application, its accompanying software, and property management software for the property, • Promote and sell amenity memberships, fitness packages, and/or event tickets, and services on the app, • Assist in building relationships with customers to understand their needs and interests, especially as it relates to our application services, • Assist in driving membership sales on a monthly basis through promotions, daily interactions with residents, and staff engagement, • Assist in planning and executing programming and events, • Provide reports regarding app usage, customer engagement, and attendance at facilities and events, • Assist in budget and revenue projections, including labor cost management and revenue projections from concierge sales, • May be required to work line staff shifts (Front Desk, Package Room, Lifeguard, etc.) to cover for emergencies or absences, • Be the face of URBN Playground in Amenity Manager’s absence for all customer questions, concerns, and needs YOU’RE GOOD AT • Interacting with people, • Getting things done, • Negotiating with and managing people to get things done, • Scheduling and sending important reminders, • Using proprietary technology systems and software, • Customer service and proactive hospitality, • Promoting services and partnerships, • Creating and managing budgets, • Noticing the little details and taking action to improve, • Using sound judgement to make decisions independently, • Dealing with challenging situations and responding to emergencies, • Being accountable and taking responsibility, • Handling phone calls and emails in a professional and efficient manner, • Building relationships with and coaching team members to maintain smooth operations YOU NEED • A college degree or higher qualification, or equivalent experience, • Prior work experience in the fitness or hotel industry, • Be able to obtain CPR and First Aid certification within three months of employment, • Prior experience in people and schedule management strongly preferred, • A great sense of humor and sense of fun BROWNIE POINTS • Prior experience overseeing and working events, • Familiar with property manager software, • Lifeguard, fitness, pool, or hotel-related certification, • Additional language skills

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