Director of Ops & Strategy at Careforce
19 days ago
New York
Job Description About Careforce Careforce is reimagining outpatient care. Backed by a multi-million-dollar seed round from W Health Ventures and incubated by 2070 Health, we're building a next-gen Holdco of asset-light MSOs, purpose-built for physician-led specialty practices. Our platform is designed to streamline operations, enhance clinical quality, and accelerate growth. We're starting with Interventional Psychiatry-bringing modern infrastructure, operational excellence, and scalable support. Role Overview We are seeking an exceptional Strategy & Ops Lead to manage all operational aspects of our enterprise account in the Bronx. This is a pivotal role where you'll serve as the primary point of contact for stakeholder management, operational delivery, and strategic execution. This position offers a clear pathway to a Chief of Staff role for the right candidate who demonstrates excellence in execution and leadership. Requirements Key Responsibilities 1. Account Management & Stakeholder Relations • Build and execute strategic focus by defining overarching mission, goals, and success metrics in alignment with customer vision, • Influence and educate customer executives to understand how to transform care delivery and improve patient experience, • Develop trusted relationships with key account stakeholders and executive sponsors, • Serve as the primary point of contact for all enterprise account matters, • Negotiate contracts and manage complex negotiations, working with senior executives both inside and outside of Careforce 2. Operational Excellence • Oversee daily operations of the enterprise account, ensuring alignment with established targets and quality standards, • Monitor and analyze key metrics to ensure efficient and timely completion of tasks, • Identify inefficiencies in operations processes and implement strategies for continuous improvement, • Develop and implement operational policies and procedures to ensure smooth and efficient operations, • Coordinate cross-functional internal teams to improve the entire customer experience 3. Strategic Leadership • Work closely with leadership on special projects and initiatives that drive organizational growth, • Provide strategic counsel and insights on key clinical and operational initiatives, • Anticipate and proactively address challenges and opportunities, identifying areas for improvement, • Drive accountability through project management processes and ensure timely execution, • Create and manage operational budgets to ensure financial health while supporting quality care delivery Requirements 1. Experience & Education • 6-8 years of professional experience with a strong mix of reputed healthcare companies and new-age health startups, • Experience in "zero to one" environments, taking projects from concept to successful implementation, • Bachelor's degree required, Master's degree in Healthcare Administration, Business Administration, or relevant field preferred, • Demonstrated success in a US healthcare setting, preferably with experience in specialty practice operations/new-age health companies 2. Skills: • Deep understanding of US healthcare operations, regulations, and reimbursement models, • Exceptional stakeholder management abilities and executive presence, • Strong analytical skills with the ability to interpret metrics (ROI, CAC, LTV) to guide strategic decisions, • Project management expertise with a track record of driving outcomes inter-departmentally, • Excellent communication skills with the ability to simplify complex healthcare concepts, • Comfort with ambiguity and ability to thrive in fast-moving, high-ownership environments Career Growth Opportunity This role offers a unique opportunity to make significant impact on our business operations and strategic direction. For exceptional performance, there is a clear pathway to advance into a Chief of Staff role, working directly with executive leadership to drive organizational strategy and execution. Location: The enterprise account is based in the Bronx, NY, with regular on-site presence required to manage our enterprise account effectively. Benefits Why Join Careforce? • Be part of reimagining outpatient specialty care at a critical growth stage, • Work alongside experienced healthcare innovators and leaders, • Influence the development of modern healthcare infrastructure and operations, • Competitive compensation and benefits package, • Significant growth and leadership opportunities in a rapidly expanding organization