Quality assurance supervisor jobs in Garden City, New YorkCreate job alerts

Job Title: PSC Greeter Location: 165 North Village Ave, Rockville Centre NY 11570 Duration: 3 MonthS Shift Timings:M-F 6:30-1:30pm Sat 7-11:30am Summary Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations. Could also be cross trained as PSR I to help with some overflow in high volume times Duties and Responsibilities • Greet customers appropriately. Treat all customers in a courteous manner., • Assists patients with kiosk sign-in, and ensures accuracy of same., • Contacts clients to obtain patient orders., • Handles customer inquiries., • Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual)., • Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry., • Demonstrates organizational commitment and values of the client., • Adheres to departmental and company policies., • Reports on time to work, following attendance guidelines., • Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement., • Use established protocols for reporting customer complaints., • Ensures that HIPPA Compliance regulations are followed; uses test translation tables., • Completes all required training., • Assists with stocking of supplies., • Other duties as required to meet the customer requirements., • Completes special projects as requested by supervisor or manager. Job Qualifications: Required Work Experience: • One year customer service experience Preferred Work Experience: • Keyboard/data entry and PC experience Physical and Mental Requirements: • Prolonged standing/sitting, • Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time., • Talking, • Vision - requires constant mental visual attention to details., • Walking, • Balancing Bending/Kneeling, • Pushing/Pulling, • Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative Knowledge: • Medical Terminology helpful, not required Skills: • Must be flexible and available based on staffing requirements; weekends, holidays, and overtime., • Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups., • Demonstrates good organization, communication, and interpersonal skills., • Capable of handling multiple priorities in a high-volume setting., • Able to make decisions based on established procedures and exercise consistent, independent, sound judgment. Education: High School Diploma or Equivalent Required

The Quality Assurance Supervisor leads as a quality champion for the plant. Coaching employees as needed to ensure compliance with plant quality programs, Enterprise Quality Management System, and SQF requirements. Must be skilled in identification of root cause analysis to improve quality and produ

Job Description:\n\nTitle: Qualified Intellectual Disability Professional / QIDP Reports: Director of Residential Services Department: Residential Services Location: Residential Services, NY Status: Exempt, Management Salary: 65,000 annually POSITION SUMMARY: The Qualified Intellectual Disability Professional / QIDP is responsible to assist and ensure the overall operations and services are being delivered according to state and federal regulations, agency policy and procedure and according to the agency’s mission. The role of the Qualified Intellectual Disability Professional / QIDP is responsible to assist in the overall coordinating and managing the overall person-centered services for assigned individuals. The Qualified Individual Disability Professional (QIDP) serves to provide leadership, direction, and training in order to supervise the overall development of a specific program. QIDP also supervises the rehabilitation of persons with developmental disabilities. Utilizing the Interdisciplinary Team approach, develop implementation strategies which outline services and supports for individuals so they may work towards the outcomes detailed in their Personal Plan. The QIDP supervises the treatment process in the assigned residences, ensuring implementation of team recommendations by all members of the Interdisciplinary Team. The QIDP is responsible for ensuring service provision by all disciplines represented on the treatment team. The QIDP meets routinely with other Team Clinicians for coordination and integration of services. The QIDP coordinates with the Program Manager(s) and staff. The QIDP monitors provision of individual and group program services as well as the maintenance of a therapeutic milieu which is conductive to residents' health and well-being. The QIDP ensures provision of integrated services to individuals by fostering within each Team an awareness of the need for service integration; Coordinating service delivery and planning activities with day program services; and Monitoring service provision by agency clinical staff, consultants and community-based vendors, ensuring services are in accordance with IDT treatment recommendations. The QIDP ensures provision of a therapeutic environment through regular review of employee work schedules and performance, initiating corrective actions when necessary to ensure provision of coverage levels consistent with the treatment needs of the individuals and regular monitoring of the residential setting to ensure maintenance of an atmosphere conducive to individuals' development and well-being, where the rights of each individual are upheld and respected. The QIDP regularly records progress of individuals, and documents all changes in Plans of Care / ISPs according to procedures established by the agency. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Employee must possess the ability to interact with individual and staff professionally and ethically, understand and implement service plans, and to complete all required documentation clearly, legibly in a timely manner. Must have the knowledge of OPWDD and OMIG Regulations. Must have a passion for and desire to work with people with intellectual disabilities and other physical or mental disabilities. Knowledge of basic human physical and psychological needs. Knowledge of simple health and safety precautions. Knowledge of simple nursing care, first-aid, behavior management, personal and environmental hygiene. Ability to write progress and behavior reports using a professional, objective style and voice. Ability to use computers and other electronic equipment. Ability to interact with individuals, community members and other treatment team members. Ability to read and comprehend technical training manuals. Ability to follow written and oral instructions course of action. Ability to learn basic operation and maintenance of adaptive equipment. Ability to be supportive and patient. Ability to be a team player. Ability to observe, record and report individuals’ behavior, attitude, and physical condition. Ability to prioritize conflicting deadlines. Ability to observe, record, and report participant’s behavior, attitude, and physical conditions. Ability to be on call and work extended day to day hours. Ability to travel and commute to locations services are provided. Ability to obtain SCIP and First Aid/CPR certification. ESSENTIAL RESPONSIBILITIES: Work as a team and collaboratively with other agency providers, departments, and administration.Effectively communicate and support the organization’s mission, vision, and values, while monitoring and ensuring activities, both inside and outside of the Residential Support, comply with State and Federal regulations and Agency and Program specific policies and procedures.Maintaining program records and ensuring compliance ongoing, which include but not limited to Life Plans, Staff Actions, IPOP, Assessments, Level of Care and DDP2. In addition to ensuring these plans and records are consistent with other clinical service plans, such as PONS and BSP.Evaluation of individual’s strengths needs and develop Habilitation Plans, designed to develop personal and life skills.Participate in the development of Life Plan in relations to the residential services.Develop and supervise the implementation of the Staff Action Plan (SAP)/Residential Habilitation Plan (RHP) goals and the Individualized Protective Oversight Plan (IPOP)Monitor the progress of individuals and write the monthly progress notesEnsure the timely receipt and filing of the Interdisciplinary Team summaries/ reports from various professionalsEnsure timely completion of QIDP summaries for monthly, semi-annual and annual reviews. Submit semi-annual and annual reviews to Care Managers for inclusion in the Life Plan.The QIDP ensures timely completion and submission of required IDT documentation to the Residential Director.The QIDP accepts primary responsibility for development of program goals and methodologies and for training DSPs to correctly implement and document such activities. The QIDP may direct team members / clinicians to formulate program activities but remains responsible for ensuring that these activities are developmentally appropriate and are in response to identified prioritized needs.Attend Life Plan (Individualized Service Plan) meetings (Annual review and 6-month review), monthly staff meetings, and Interdisciplinary Team (IDT) meetingsComplete addendum/changes to Residential Habilitation Plans as per team agreement.Maintain contact with the individual’s family, Care Manager, Behavior Intervention Specialists, Nurses, Day Program, treatment centers, and other agency programs to ensure continuity of services.Review and update annually and as needed, the IPOP, Assessment and other plans according to the individual’s needs, strengths, and necessary supports. Ensure timely completion of all annual evaluations/ assessments by various professionals.Participate in the internal audit process. Review deficiencies with IDT and follow-up with appropriate parties.Ensure that all Life Plans, Staff Actions, Monthly Notes, Daily Service Documentation data complies according to OPWDD and OMIG requirements.Notify team members, parents, guardians, relatives and day programs of all team meetings, reviews and apprise them of all habilitation changes affecting individuals.Participates in the Staff Development Program, providing training to subordinates to increase competencies and foster a team approach to service delivery and provides specific instruction to Residence Managers and Assistant Managers to enable them to develop programs, including (but not limited to) ADL, ILS, Recreational & Social Programs to meet individuals' needs, and for IRAs habilitation activities based on each individual’s 'valued outcomes.Provides training to Program Management and DSPs in program implementation and documentation and supervises the development and implementation of each resident's Plan of Care / Life Plan in accordance with regulations. Provide training to staff on Residential Habilitation Plans to ensure the appropriate implementation of plans.For new individuals, works with the Intake Department and completion of a required documentation for compliant intake procedures Manage and arrange admissions and/or discharges and will work closely with intake, program staff, family members, and agency representatives in effectively coordinating these processes. Ensure admissions and discharge procedures are followed according to state regulations and agency policy; along with the team, review documentation for admissions and partake in Intake Meetings. Assist with residential service development and increase bed-capacity.Regularly monitors implementation of Plans of Care, initiating revision when: Current Goals / Objectives have been achieved; A Goal / Objective / Res. Hab. is determined to be inappropriate due to a change in the individual’s status, functioning level or interests; changes are required to meet regulations; (or) the individual or another team member requests such review/revision to better meet identified needs.Coordinates and ensures the overall development, periodic evaluation and review of each individual's individual plan of care and supervises the delivery of training and rehabilitative services relative to this plan of care.Reports regularly to the Supervisor on issues of program compliance, noncompliance, and remedial actions taken to correct deficiencies and identifies needs and requests supports, assistance or direction to meet service needs and ensure program compliance.Participates in clinical reviews, incident review and human rights committee meetings and other meetings as directed by Supervisor. As schedule allows, the QIDP is the primary chair on behalf of the agency in the Life Plan Meetings and reviews documentation and provides technical assistance or direction to program management and staff.Coordinates monthly and/or semi-annual progress of each individual relative to the established program goals and objectives, and will document all progress, lack of progress or regression in measurable terms.Work closely with professional consultants to see that all evaluations are appropriately scheduled, are performed on a timely basis, and focus on the client's previous progress, realistic potential, and the facility's approved curriculum.Oversee and track staff Program Specific Training for staff compliance and that staff are adequately trained to implement individual full care plan.Will remain familiar with each individual's total program, current status, and family or agency interaction as it pertains to each individual.Ensuring goals are met in areas including client and family satisfaction, safety, quality, and team member performance.Ensure and monitors all required reports, incident reports, corrective action, statistics, and quality assurance functions to verify program services are in accordance with agency and departmental Quality Assurance, Corporate Compliance and HIPAA policies and procedures. Conduct compliance reviews of the program to ensure state and agency record and program compliance for all programs and directs and ensure delivery of services with Residential Habilitation Services.Monitor and ensure the development and implementation of Person-Centered Plans, timely completion of Person-Centered Reviews.Conduct Morning, Evening, Meal, and Medication Observation to ensure adequate supervision and that all safeguards and plans are followed and follow the Program Structured Procedures and ensure the Residential Habilitation program is adequately staffed, based on regulatory ratios; as well as implements residential schedules and procedures to ensure safety and organization.Utilizes effective interpersonal, counseling and negotiation skills to handle sensitive issues with families, other providers, care managers, personnel, and other and external agency personnel. When necessary, maintains on-going contact with the service providers, oversight offices, parents, advocates, care managers and other professions to ensure the continuity of service delivery.Monitors and follow up to ensure the planning and coordinating services designed to: teach individuals life skills necessary to establish and maintain their independence and increase individuals’ participation in social and community-based activities, increase individuals’ range of socially appropriate behaviors and habits to increase acceptance and integration in the community at large and assist individuals in maintaining health and safety skills.Attend residential services management meetings and agency wide management meetings, in addition to conducting management meeting on a regularly scheduled basis and as needed to disseminate information pertinent to the operation of the programs and agency.Maintain a uniform record keeping system that ensures consistency, confidentiality, and company standards.Responsible for the enforcement of Company Policies and Procedures and support the mission and vision of the organization.Performs other related duties as requested by supervisor. QUALIFICATIONS: Required:Bachelor’s Degree in the Human Service-related field, with five years’ work experience in the OPWDD and serving the intellectually developmentally disabled population and at least 2-3 years in a supervisory role, or;Must be experienced in handling confidential information in the strictest manner, can multi-task and analyze problems and determine corrective measures. Self-starter, takes initiative and goal-oriented professional with the ability to work independently in an organized manner and be an effective part of a team, in a fast-paced environment with the ability to effectively collaborate with others. Evidence of ability to prioritize, manage and complete task and projects with tight deadlines and;Successful completion of delegated and assigned trainings determined by agency and supervisor which may include SCIP, AMAP, and CPR/First Aid certifications and familiarity with OPWDD regulations. Obtain a valid, unrestricted NYS Driver’s License in accordance with Agency Standards. Preferred:Obtain previous noted requirements and;Master’s Degree in the Human Service-related field, with three to five years’ work experience in the OPWDD and serving the intellectually developmentally disabled population and at least 2 years in a supervisory role.\n\nCompany Description:\n\nEIHAB Human Services is a multilingual, multicultural nonprofit organization dedicated to serving children and adults with developmental disabilities and behavioral health challenges. We believe every human being deserves the chance to succeed. Through high quality, compassionate care, we aim to help physically, and mentally challenged individuals lead fulfilling, productive lives.EIHAB Human Services is a multilingual, multicultural nonprofit organization dedicated to serving children and adults with developmental disabilities and behavioral health challenges. We believe every human being deserves the chance to succeed. Through high quality, compassionate care, we aim to help physically, and mentally challenged individuals lead fulfilling, productive lives.

Job DescriptionCompany Description Monarch/Brandywine Senior Living Company Culture and Values: At Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment. Job Description Plan, organize and manage with oversight of the RN Wellness Director all clinical operational aspects of the Reflections program by ensuring the highest degree of dementia care is provided to the residents through the implementation of the INVEST mission and the Brandywine standards, dementia training, resident care, and overall clinical operations for memory care. In addition, ensuring all applicable federal and state guidelines and Brandywine policies and procedures are met. Full Time: 7am - 3pm Monday through Friday including every other weekend Salary Range: $40.00 - $42.00 Hourly Standard Requirements: 1. Supports the Mission, Values and Vision of Brandywine Living and the facility., 2. Is knowledgeable of resident rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all residents in a safe, secure environment., 3. Supports, cooperates with, and implements specific procedures and programs for: a. Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs. b. Confidentiality of all data, including resident, employee and operations data. c. Quality Assurance and compliance with all regulatory requirements. d. Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior. 4. Supports and participates in common teamwork: a. Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment. b. Uses tactful, appropriate communications in sensitive and emotional situations. c. Follows up as appropriate with supervisor, co-workers or residents regarding reported complaints, problems and concerns. d. Promotes positive public relations with residents, family members and guests. e. Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned. Essential Duties:  Coordinates recruitment and hiring process specifically for the Reflections Care Management team members  Completes staff performance appraisals/disciplinary action  Facilitates general orientation for all staff on Reflections Program  Conducts monthly in services on various dementia related topics for all staff  Responsible for environmental rounds to check for safety of exit doors, resident room safety and unit safety, and adherence to brand standards  Provides direct support to care management staff for behavior symptom management/resident care approaches  Coordinates and facilitates the RCP Training program for primary staff on unit. Responsible for tracking completion and scheduling of RCP classes.  Suggests residents for restorative potential and assures program is consistently carried out by staff to maintain resident's maximum practicable level of function.  Cooperate with other resident services for complete evaluation of care.  Assist in establishing linkages with and arranging for services from public and private sources for income, health, mental health and social services.  Assist the resident in making application for, and maintaining, income entitlements and public benefits.  Coordinate care planning meets per state regulations.  Coordinates, implements, and monitors all resident service plans with the Wellness Director.  Utilizes Brandywine standards and standards of professional organizations in conducting resident care.  Demonstrates knowledge and skills necessary to safely provide care appropriate to age of residents managed on unit.  Cooperates with other resident services when coordinating nursing services to ensure that the resident's total regimen of care is maintained.  Assist with Admits, transfers, and discharge residents as required.  Reports to the RN to assess and documents resident and family response to interventions.  Provides written and/or oral status reports of residents to assure necessary follow up actions.  Requisitions and arranges for diagnostic and therapeutic services, as ordered by the physician, and in accordance with our established procedures.  Assists the physician on rounds and ensures that pertinent information is communicated to and from him/her.  Assists in resident rehabilitation activities. Where required, assists in ambulation, and provides emotional support. Monitors the results of physical therapy activities.  Gives direct physical and psychological care in emergencies, as well as in the presence of illness or disability in order to maintain life, provide comfort, reduce stress, and enhance the resident's ability to cope. Reports all observations and changes in condition to the RN.  Prepares and administers medications as ordered by the physician and utilizing all standards/policies of medication administration.  Ensures that adequate supplies and equipment is on hand to meet the nursing needs of the residents.  Complies with Controlled Substances policy and procedures in maintaining accurate inventories and controlled logs. Follows appropriate guidelines for investigation of discrepancies.  Reviews medication administration records for completeness of information, accuracy in the ECP of the physician's order, and adherence to stop order policies. Reports any discrepancy to the RN.  Disposes of drug and controlled substances as required, and in accordance with established procedures.  Monitors residents ,reports to the RN and take appropriate action as instructed by the RN and MD for side effects and adverse reactions to medications.  Adheres at all infection control policy and procedures.  Administers and documents all treatments as ordered and in accordance with policies and procedures.  Maintains accurate resident care records and document pertinent data reflecting the use of the nursing process, the care provided and resident response to care. Reports all changes in resident care or condition to the RN.  Assists in the development of resident care assignment sheets.  Reviews all resident care manager assignments for completion  Works in partnership with the INVEST Coordinator to ensure a therapeutic and socially engaging environment  Ensures safety of unit through environmental rounds Task List—(If necessary for position) Other Duties Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or redesigned depending upon individual circumstances. Reports all needs for assessment and change in resident condition or care to the RN. Other duties as directed by supervisor Qualifications Education/Training: Licensed Practical Nurse Proof of successful graduation from accredited Nursing Program and possession of an unencumbered LPN license. Training in dementia care desired. Experience: Previous experience with Dementia population preferred. Previous experience in a hospital, assisted living, skilled nursing care or other related medical community required. Working Conditions: Moves intermittently during working hours and subject to frequent interruptions. May be subject to hostile and emotionally upset residents, family members, personnel and visitors. Must be able to cope with mental and emotional stress of the position. Physical and Sensory Requirements: Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; auditory and visual skills • Knowledge of federal and state regulations, and of nursing practices, techniques and methods applied to health and wellness resident, • While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell., • An individual in this position will be required to lift or carry weight in up to 50 lbs. Intermittent physical activity includes lifting and supporting residents. The associate must use proper body mechanics. Additional Information Benefits Offered(Full Time): • Health Insurance: Medical/Rx, Dental, and Vision, • Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability, • Basic Life & Accidental Death & Dismemberment (AD&D) Insurance, • FSA (Commuter/Parking), • Employee Assistance Program (EAP), • 401(k) Retirement with Company Match, • Paid Time Off (PTO) and Holidays, • Employee Referral Bonus Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer. We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job DescriptionQuality Management Systems Supervisor Job Summary The Quality Management Systems Supervisor will oversee the development, implementation, and maintenance of the organization’s Quality Management System (QMS) to ensure compliance with industry regulations and standards (ISO 9001, ISO 13485, AS9100). Reporting to the Director of Quality Affairs, this individual will drive continuous improvement, support in leading in internal/external audits, manage CAPA processes, and provide cross-functional training to enhance quality awareness. Key Responsibilities • Manage the QMS structure, ensuring all policies, procedures, and Work Instructions (SOPs) are compliant with regulatory requirements and align with company strategic goals., • With guidance from the Quality Affairs Director, lead both internal and external audits (customer, registrar, regulatory), coordinate audit finding responses, and verify the effectiveness of corrective actions., • Lead root cause analysis (RCA) for non-conformances, customer complaints, and deviations, implementing effective Corrective and Preventive Actions (CAPA)., • Drive continuous improvement initiatives using lean methodologies, SPC (Statistical Process Control), and data analysis to enhance operational efficiency., • Manage the electronic Quality Management Systems (eQMS) and ensure Document Control processes are current, accurate, and compliant., • Confirms alignment of all Quality programs within the organization., • Monitor and ensure the organization’s commitment to quality meets or exceeds customer requirements and the relevant regulatory standards., • Develop, trend, and report key QMS performance metrics (KPIs) to senior management and provide solutions to guide data-driven decision-making., • Develop training materials and educate staff on QMS procedures, GMP (Good Manufacturing Practices), or regulatory compliance to cultivate a culture of quality., • Minimum of 5 years of experience in a leading role in Quality Management Systems or Quality Assurance in the medical device industry required (spine or neuro device companies a plus)., • Bachelor’s degree in Engineering, Life Sciences, Biomedical Engineering, Quality Management, or a related field. Master’s degree will be considered for 1 year work experience in related QMS field in medical device industry (preferably spine or neuro)., • Strong knowledge of ISO 9001, ISO 13485, or AS9100:2016 standards., • Leadership ability in root cause analysis tools, Failure Mode and Effects Analysis (FMEA), Statistical Process Control (SPC), and electronic QMS software., • Certified Internal Auditor (ISO 9001/13485) preferred., • Lean Six Sigma Certifications preferred (Black Belt and/or Green Belt)Required Skills & Competencies, • Excellent written and verbal communication skills for interfacing customers and regulators., • Proven ability to partner and influence cross-functional teams, lead/mentor through collaboration and influence without direct authority., • Strong analytical abilities to interpret data and implement effective, sustainable solutions., • Proficient in problem solving with independent thought and judgement while using resources both internally and externally., • Work efficiently and proactively cross functionally in a team setting while being sensitive to deadlines., • High level of accuracy in document review and compliance assessment., • Successful record of ability to work both independently and in a team environment., • Skilled in statistical quality methods, Lean principles, Six Sigma, and Root Cause Analysis for data-driven decision-making., • Determined and proactive mindset who is motivated to make a difference with a high standard of excellence.Preferred Qualifications, • ASQ Certified Quality Auditor (CQA) or Certified Quality Engineer (CQE)., • Experience in a heavily regulated industry (Medical Device or Pharma). An employment offer is based on the candidate's professional experience, specialty, skillset, education, geography, related licenses or certifications, and other business needs. The compensation range indicated does not include other forms of compensation or benefits. We value the diversity of our team and inspire creativity in our innovation. elliquence proudly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local laws. We are committed to working with and providing reasonable accommodation to individuals with disabilities. If you need any reasonable accommodation due to a disability for any part of the application process, please email . Powered by JazzHR xLI3YJSudb

Job Description Are you passionate about making a positive impact on children's lives? We are looking for a dedicated Supervisor to oversee and support daily swim school operations. Reporting directly to the General Manager, the Supervisor plays a key role in maintaining a safe, engaging, and efficient environment for students, parents, and staff. With responsibilities ranging from team management and customer experience to facility oversight and local marketing, this position offers a dynamic opportunity to make a lasting impact on your community. If you are excited about giving back to the community and making a lasting impact on children's lives, then SafeSplash is the place for you! This role is for a Saf-T-Swim location. Saf-T-Swim is owned and operated by SafeSplash. Benefits * Paid Training * Daily Pay available * SafeSplash® Brands Curriculum Certification * Flexible Hours * Free Swim Lessons for immediate family of employees * Career Growth * Health Benefits (30+ hours per week) * Paid time off (30+ hours per week) * Wealth Benefits (30+ hours per week) Responsibilities: Operations * Operations Support: Assist in instructing, deck management and front desk duties to ensure efficient and effective operations. * Facilities: Assist in the opening and closing of the facility and ensure proper processes and procedures are completed in the interior, exterior, pool and pump room to ensure cleanliness, safety and operational standards. * Safety: Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly. * Risk Management: Promote a culture of safety by consistently enforcing safety protocols and addressing potential hazards promptly. Employee * Hiring & Staffing: Assist in interviews, and onboarding to integrate new employees. * Training & Development: Assist the location in providing initial training for new staff and ongoing education for all team members to enhance their skills and stay current with standards. * Staff Scheduling: Assist in the scheduling of staff from finding substitutions, adding and removing classes and communicating to customers of scheduling changes. * Team Management: Supervise instructors and lifeguards to ensure high-quality lessons and adherence to safety and brand standards. * Retention-Focused: Foster an inclusive and positive workplace culture through team-building activities, recognition, and growth opportunities. * Culture of Performance: Provide employees with ongoing coaching, feedback, and support to foster continuous improvement and professional growth. * Direct Reports: This role may have direct reports depending on the location volume. Customer * Customer Experience: Deliver a world-class experience by addressing customer inquiries, ensuring timely follow-ups, and maintaining high satisfaction scores (NPS). * Customer Retention: Execute strategies to enhance customer engagement and retention, including proactive communication with parents about their child’s progress. * Customer Follow-Up: Respond to customer requests effectively and promptly, as well as feedback from social platforms. Marketing * Local Marketing: Assist in local marketing initiatives to promote programs and increase community involvement. * Social Media: Assist with creating and managing social media platforms to engage with customers and drive interest in the swim school. * Community Relations: Partner with the General Manager to strengthen relationships with local businesses and organizations, enhancing community visibility. Non-Dedicated Facilities * A non-dedicated facility is where swim lessons are held at a fitness center or hotel pool. * Compliance: Ensure the execution of the master agreement with the hosted partner. Job Type * Pay: Based on experience, location and volume impacts * Weekdays, Weeknights and Weekends required * 30+ hours a week (seasonality can impact this) * Work Location: On-site * Reports To: General Manager / Assistant Manager Requirements * High school diploma or equivalent preferred; some college coursework preferred. * Supervisory or team leadership experience in aquatics, education, or related field preferred. * Strong written and verbal communication skills * Ability to multi-task in a fast-paced environment while being agile and taking initiative * Comfortable working around water and interacting with children and parents. * Must be able to lift 30 lbs. and be on your feet for long periods * CPR, First Aid, and AED certifications are required within 90 days of hire (we provide) * Lifeguard certification is preferred * Prior swim experience is preferred

Job Description JOB SUMMARY: This management position exists in several Program Divisions. Under the general supervision of the Divisional Vice President of Supportive Housing and Adult Homes is responsible for the oversight of the administrative, operational, staffing, and clinical aspects of the program. Responsible for personnel management, fiscal operations, inventory management, client services, safety and welfare of staff and clients, hiring and training of personnel, directing and coordinating the activities of the staff, and general administration of the program. ESSENTIAL JOB FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency Provides Clinical Services: • Directs clinical treatment services provided to consumers, oversees the development, implementation, and review of treatment plans, • Conduct supervision with program supervisor, in accordance with agency and division policy, • Conduct CORE audits of case records to evaluate the completeness and quality of treatment plans, quarterly assessments, apartment inspections and progress notes, • Conducts staff meetings to review and discuss compliance, recreational and social activities, interagency Referrals, • Conduct High Risk meetings with Pathways to Wellness and RN, to collaborate on ways to support clients who are on the high risk list, • Conduct rent arrears review meeting with program staff and interagency departments from a clinical and client-centered perspective, • Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy, • Regularly directs meetings concerning clinical issues with clients care team, • Initiates and participates in case conferences with mental health treatment team, and inpatient psychiatric team, • Completes SPOA referrals for IMT, ACT Team, and Non- Medicaid Care Coordination, • Utilizes Mental Health Hygiene Warrant when needed, • Conduct intakes for new referrals via ICL Hope, • Provide clinical crisis intervention regarding clients and support staff, • Ensure all psychosocial assessments and all assessment necessary for client care, • Conduct clinical trainings regarding motivational interviewing, harm-reduction, person-centered care, • Conduct eviction meeting regarding court case, documentation require, coordinate and collaborate with Real Properties., • Supervise the Clinical Specialist for SIBN, provide clinical support, and training., • Establishes and maintains work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff within the suspense established by the Human Resources Department, • Ensures staff compliance with the agency's time and attendance policy; recommends disciplinary action for those out of compliance, • Manages the completion of performance evaluations, recommends staff for the employee recognition award, • Conducts new apartment viewings, and ensures all apartments are set up with needed items. when vacating an apartment, conducts walkthroughs with landlord, • Administers disciplinary actions in accordance with agency disciplinary policy, conducts disciplinary counseling, completes disciplinary action reports, and recommends employee terminations as needed, • Reviews authorized staff positions, submits Request for Personnel (RFP), on vacant staff position(s), interviews candidates for employment in accordance with agency policy and employment law., • Ensures that staff have attended required monthly RELIAS trainings, • Manages employee accident reporting and initial submission of workers' compensation claims., • Monitors employee morale and the climate of the work environment, • Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA, • Provides oversight in the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies, • Manages the orientation of new personnel, • Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles, report lost stolen items, missing, or damaged property in accordance with ICL policy, • Authorizes the purchase of supplies and equipment; properly secures all property and equipment, • Conducts inspection of apartment keys and repair list, • Ensure office space is in accordance to ICL Policy, • Ensures internal program compliance with federal, state, city, and agency regulatory requirements., • Responsible for the development of a program mission statement and program goals that supports the division and agency mission statements and goals., • Coordinates with the Department of Quality Management and the departments in the Administrative Division for staff assistance in the preparation for an audit, • Reviews plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement, • Provides oversight in submission of statistical data, • Ensure all clients rental payments are in accordance to ICL policy, processed, tracker, and ensure all logistics with the finance and entitlement department., • Approves/disapproves all purchase orders and financial requests from staff, • Manages consumer rent payments, keeps a spreadsheet of all monthly rent payments. Keeps a log of all rent arrears, and payment plans., • Promotes Mental Health and Managed Care programs in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness., • Educates staff and residents/consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens., • Cooperates with other organizations in development of understanding and interest participating in long range plans for mental health program development., • May conduct regular inspections of apartments and contacts landlords to report repairs that need to be made in accordance with rental agreements., • May be responsible for facility maintenance and reports needed repairs to the Director of Real Property Operations., • May review drafts, procedures, and job descriptions., • May be involved in hosting visitors from community, regulatory offices, and/or other agencies., • May be chairperson or member of an agency or division committee(s)., • Ability to lead a multi-disciplinary staff of professionals in providing treatment services., • Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks., • Ability to manage resources, which includes money, material, time, and people., • Ability to work in a team model, • Positive attitude willing to think outside of the box, • Serves as a role model to staff and consumers/residents., • Strong interpersonal skills, communication, emotional intelligence, and flexibility, • Highly-developed clinical, engagement, and motivational skills;, • Experience with risk assessment and risk management;, • Track record of delivering quality treatment services to individuals with SMI, • Experience delivering treatment, rehabilitation and support services in the community;, • Proficient in computers and Electronic Health Record (EHR), • Ability to effectively hold field staff accountable and to go into the field as needed, • Willingness and ability to use ICL supplied communication tools (e.g. computers, mobile telephone, fax, etc.) regularly in the course of conducting business MINIMUM REQUIRED EDUCATION AND/OR EXPERIENCE: • NYS Licensure in a recognized mental health profession (LMSW or LMHC), • Bilingual in Spanish

Job Description Job Description: * Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. * May provide support at several locations. * Could also be cross trained as PSR I to help with some overflow in high volume times * Greet customers appropriately. Treat all customers in a courteous manner. * Assists patients with kiosk sign-in, and ensures accuracy of same. * Contacts clients to obtain patient orders. * Handles customer inquiries. * Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual). * Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry. * Adheres to departmental and company policies. * Reports on time to work, following attendance guidelines. * Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement. * Use established protocols for reporting customer complaints. * Ensures that HIPPA Compliance regulations are followed; uses test translation tables. * Completes all required training. * Assists with stocking of supplies. * Other duties as required to meet the customer requirements. * Completes special projects as requested by supervisor or manager. Job Qualifications * High School Diploma or Equivalent Required * Must be able to use an iPad * One year customer service experience * Keyboard/data entry and PC experience * Medical Terminology helpful, not required * Must be flexible and available based on staffing requirements; weekends, holidays, and overtime. * Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups. * Demonstrates good organization, communication, and interpersonal skills. * Capable of handling multiple priorities in a high-volume setting. * Able to make decisions based on established procedures and exercise consistent, independent, sound judgment. * Shift/Time Zone: M-F 6:30-1:30pm Sat 7-11:30am * Prolonged standing/sitting * Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time. * Talking * Vision - requires constant mental visual attention to details. * Walking * Balancing Bending/Kneeling * Pushing/Pulling * Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative Benefits: Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics. Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st. Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification. Synectics is an equal opportunity employer. Company DescriptionSynectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunitiesSynectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities

Job Description Job Title: Warehouse Specialist/Supervisor Key Responsibilities: · Oversee operations of DSPs, ensuring compliance with company standards. · Develop and enforce quality assurance protocols. · Monitor performance and drive continuous improvement. · Oversee third-party warehouse activities for consistency and reliability. · Conduct daily control meetings and performance reviews. · Oversee regional fleet · Manage in-house and outsourced vehicle resources. · Continuously optimize collection models and processes. · Coordinate with internal teams and external partners. · Handle daily operations and emergency responses. Requirements · Bachelor’s degree or equivalent, bilingual Mandarin required. · Minimum 1 year in last-mile or 3PL warehousing and logistics related experiences. · Strong leadership, analytical, and decision-making skills. · Able to perform under pressure in fast-paced environments. Ready to be part of a growing, innovative team? Explore our current job openings and apply today! We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We will assign different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach Benefits • Specialist: 20-25/hour +Bonus, • Supervisor: 55k-70K+Bonus, • 7 PTO days, • 5 Paid Sick Leave Days, • 6 Paid Holidays, • 401K 100% Matching up to 2%, • 50% Medical insurance, 100% Dental and Vision Insurance

Job Description DUTIES AND KEY RESPONSIBILITIES: • Check floor plan for assigned station and side work., • Greet all residents and guests. Assist residents to table and help them fold walkers as needed., • Distribute/collect menus. Take meal orders, monitor residents’ dietary needs and make menu suggestions accordingly., • Assist in the plating and proper portion controls of some or all of the following: appetizer, salads, soup, beverages and desserts for residents and guests., • Before serving, check the meal to ensure that it is appetizing in appearance and aroma and will present well., • Serve meals and beverages to residents, ensuring accuracy and promptness., • Monitor resident’s eating habits and report anything unusual to the Director of Wellness., • Check back to tables after the meal is served to see that meal is acceptable and that residents have everything needed for a satisfying dining experience., • Watch for residents' cues and non-verbal communication to anticipate their needs and provide prompt service., • Respond promptly to special requests and dietary preferences, accommodating residents' individual needs. Respond to resident questions about the food, if possible, if not, report the question to the Chef on duty., • Set and clear tables. Ensure cleanliness and organization in the dining area. Check table settings for cleanliness, especially inspecting glass and silverware and remove and/or replace as necessary., • Pick up all dirty dishes as the resident finishes each course., • Bus tables at end of meal. Carry soiled dishes, utensils, etc., to wash area; scrape dishes and place in the dish drop off area., • Re-sets tables in station completely, including wiping down vases, salt and pepper shakers, change tablecloths, wipe chairs and chair legs., • Assure that condiments and supplies for the next meal are readily available., • Provide excellent customer service to residents, their families, and guests, creating a friendly and comfortable environment., • Develop positive relationships with residents, addressing them by name and engaging in conversation to enhance their dining experience., • Familiarize yourself with the daily menu, including options for special diets and dietary restrictions prior to approaching wait stations., • Assist residents in making informed choices by providing detailed descriptions of the menu items and making recommendations based on their preferences., • Work closely and cooperatively with kitchen staff, ensuring accurate communication of orders and any specific dietary requirements., • Collaborate with other team members to maintain a smooth flow of service and address any issues or concerns promptly., • Assist other employees in the performance of their assignments when you are available, seeking out opportunities to help., • Recognize the need for variations in staffing and volunteer to fill open shifts., • Follow established hygiene and safety protocols, maintaining cleanliness and organization in the dining area., • Adhere to food handling guidelines and ensure proper sanitation of dishes, utensils, and service areas., • Follow proper storage practices, including time and date labeling, quality assurance, categorizing storage areas and stock rotation., • Detect and identify any unpleasant odors in the dining area, such as spoiled food or unsanitary conditions, and promptly address them., • Clean and sanitize the following: commercial coffee maker, iced tea machine, juice and /or soda dispenser, ice cream freezer, soft serve yogurt, reach-in refrigerators and freezers, bussing carts, conveyor and/or popup toaster, stainless steel, storage and production surfaces., • Vacuum floors and mats, sweep floor in service area, remove trash as required., • Complete special assigned cleaning jobs based on periodic schedules., • Foster a sense of community by engaging with residents, listening to their feedback, and addressing any concerns or special requests., • Promote social interaction during mealtimes to enhance the residents' overall experience., • Support the organization and execution of special events and celebrations within the community., • Assist in setting up and decorating dining areas for these occasions, ensuring a festive and welcoming atmosphere., • Wear proper and clean company uniform., • Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty.

Job Description DUTIES AND KEY RESPONSIBILITIES: • Check floor plan for assigned station and side work., • Greet all residents and guests. Assist residents to table and help them fold walkers as needed., • Distribute/collect menus. Take meal orders, monitor residents’ dietary needs and make menu suggestions accordingly., • Assist in the plating and proper portion controls of some or all of the following: appetizer, salads, soup, beverages and desserts for residents and guests., • Before serving, check the meal to ensure that it is appetizing in appearance and aroma and will present well., • Serve meals and beverages to residents, ensuring accuracy and promptness., • Monitor resident’s eating habits and report anything unusual to the Director of Wellness., • Check back to tables after the meal is served to see that meal is acceptable and that residents have everything needed for a satisfying dining experience., • Watch for residents' cues and non-verbal communication to anticipate their needs and provide prompt service., • Respond promptly to special requests and dietary preferences, accommodating residents' individual needs. Respond to resident questions about the food, if possible, if not, report the question to the Chef on duty., • Set and clear tables. Ensure cleanliness and organization in the dining area. Check table settings for cleanliness, especially inspecting glass and silverware and remove and/or replace as necessary., • Pick up all dirty dishes as the resident finishes each course., • Bus tables at end of meal. Carry soiled dishes, utensils, etc., to wash area; scrape dishes and place in the dish drop off area., • Re-sets tables in station completely, including wiping down vases, salt and pepper shakers, change tablecloths, wipe chairs and chair legs., • Assure that condiments and supplies for the next meal are readily available., • Provide excellent customer service to residents, their families, and guests, creating a friendly and comfortable environment., • Develop positive relationships with residents, addressing them by name and engaging in conversation to enhance their dining experience., • Familiarize yourself with the daily menu, including options for special diets and dietary restrictions prior to approaching wait stations., • Assist residents in making informed choices by providing detailed descriptions of the menu items and making recommendations based on their preferences., • Work closely and cooperatively with kitchen staff, ensuring accurate communication of orders and any specific dietary requirements., • Collaborate with other team members to maintain a smooth flow of service and address any issues or concerns promptly., • Assist other employees in the performance of their assignments when you are available, seeking out opportunities to help., • Recognize the need for variations in staffing and volunteer to fill open shifts., • Follow established hygiene and safety protocols, maintaining cleanliness and organization in the dining area., • Adhere to food handling guidelines and ensure proper sanitation of dishes, utensils, and service areas., • Follow proper storage practices, including time and date labeling, quality assurance, categorizing storage areas and stock rotation., • Detect and identify any unpleasant odors in the dining area, such as spoiled food or unsanitary conditions, and promptly address them., • Clean and sanitize the following: commercial coffee maker, iced tea machine, juice and /or soda dispenser, ice cream freezer, soft serve yogurt, reach-in refrigerators and freezers, bussing carts, conveyor and/or popup toaster, stainless steel, storage and production surfaces., • Vacuum floors and mats, sweep floor in service area, remove trash as required., • Complete special assigned cleaning jobs based on periodic schedules., • Foster a sense of community by engaging with residents, listening to their feedback, and addressing any concerns or special requests., • Promote social interaction during mealtimes to enhance the residents' overall experience., • Support the organization and execution of special events and celebrations within the community., • Assist in setting up and decorating dining areas for these occasions, ensuring a festive and welcoming atmosphere., • Wear proper and clean company uniform., • Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty.

Job Description DUTIES AND KEY RESPONSIBILITIES: • Check floor plan for assigned station and side work., • Greet all residents and guests. Assist residents to table and help them fold walkers as needed., • Distribute/collect menus. Take meal orders, monitor residents’ dietary needs and make menu suggestions accordingly., • Assist in the plating and proper portion controls of some or all of the following: appetizer, salads, soup, beverages and desserts for residents and guests., • Before serving, check the meal to ensure that it is appetizing in appearance and aroma and will present well., • Serve meals and beverages to residents, ensuring accuracy and promptness., • Monitor resident’s eating habits and report anything unusual to the Director of Wellness., • Check back to tables after the meal is served to see that meal is acceptable and that residents have everything needed for a satisfying dining experience., • Watch for residents' cues and non-verbal communication to anticipate their needs and provide prompt service., • Respond promptly to special requests and dietary preferences, accommodating residents' individual needs. Respond to resident questions about the food, if possible, if not, report the question to the Chef on duty., • Set and clear tables. Ensure cleanliness and organization in the dining area. Check table settings for cleanliness, especially inspecting glass and silverware and remove and/or replace as necessary., • Pick up all dirty dishes as the resident finishes each course., • Bus tables at end of meal. Carry soiled dishes, utensils, etc., to wash area; scrape dishes and place in the dish drop off area., • Re-sets tables in station completely, including wiping down vases, salt and pepper shakers, change tablecloths, wipe chairs and chair legs., • Assure that condiments and supplies for the next meal are readily available., • Provide excellent customer service to residents, their families, and guests, creating a friendly and comfortable environment., • Develop positive relationships with residents, addressing them by name and engaging in conversation to enhance their dining experience., • Familiarize yourself with the daily menu, including options for special diets and dietary restrictions prior to approaching wait stations., • Assist residents in making informed choices by providing detailed descriptions of the menu items and making recommendations based on their preferences., • Work closely and cooperatively with kitchen staff, ensuring accurate communication of orders and any specific dietary requirements., • Collaborate with other team members to maintain a smooth flow of service and address any issues or concerns promptly., • Assist other employees in the performance of their assignments when you are available, seeking out opportunities to help., • Recognize the need for variations in staffing and volunteer to fill open shifts., • Follow established hygiene and safety protocols, maintaining cleanliness and organization in the dining area., • Adhere to food handling guidelines and ensure proper sanitation of dishes, utensils, and service areas., • Follow proper storage practices, including time and date labeling, quality assurance, categorizing storage areas and stock rotation., • Detect and identify any unpleasant odors in the dining area, such as spoiled food or unsanitary conditions, and promptly address them., • Clean and sanitize the following: commercial coffee maker, iced tea machine, juice and /or soda dispenser, ice cream freezer, soft serve yogurt, reach-in refrigerators and freezers, bussing carts, conveyor and/or popup toaster, stainless steel, storage and production surfaces., • Vacuum floors and mats, sweep floor in service area, remove trash as required., • Complete special assigned cleaning jobs based on periodic schedules., • Foster a sense of community by engaging with residents, listening to their feedback, and addressing any concerns or special requests., • Promote social interaction during mealtimes to enhance the residents' overall experience., • Support the organization and execution of special events and celebrations within the community., • Assist in setting up and decorating dining areas for these occasions, ensuring a festive and welcoming atmosphere., • Wear proper and clean company uniform., • Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty.

Job Description Reporting Relationships: Program Director reports to the Program Coordinator. What you will do: Under the general supervision of the Chief Operating Officer, Program Directors are expected to perform the following principal duties and responsibilities. · Exercise overall responsibility for the safe operation and effective results of all program operations at the facility · Provides continuance oversight of all facility sand program activities · Ensure shelter maintains its contractual compliance regarding program goals and objectives. · Meet all performance expectations established for the shelter by AAPCI and Department of Homeless Services and other governing entities · Maintain a healthy and safe environment for residents and staff while ensuring that residents move towards attainment of independent living, or an appropriate living status beyond AAPCI shelter · Operate the facility and programs within the approved limits established by the annual budget · Serve as the primary program liaison to DHS. Collaboratively work with the Director of Operations, Senior Program Leaders and Executive Management to deliver program outcomes · Work collaboratively with building management to maintain facility conditions, including ongoing monitoring of unit repairs and other requirements issued by DOHMH, DOB, FDNY, HPD, DHS, etc. · Work alongside the Human Resources Department in 1) Adhering to the HR Policies and Procedures established in the Employee Handbook 2) The selection process in filling vacant positions and 3) Receive guidance in handling employee’s performance problems. · Work alongside the Quality Assurance and Compliance Department in 1) Assuring the shelter remains in compliance with City and State regulations 2) The maintenance of the facility is at a level of excellence that will surpass the requirements of all inspections and 3) Internal trainings/workshops to support professional development · Maintain the critical binder and ensure all the necessary documents (inspections, fire drills, site schedule, security licenses) are up to date and audit-ready at all times · Work collaboratively with food vendors to ensure retrieval of menus and timely deliveries. · Be responsible for maintaining effective communication and interaction with staff in all areas of the shelter while ensuring the staff receives the necessary training and professional development that will equip them to be successful in their job descriptions · Foster a positive teamwork environment through mentoring, coaching, and providing feedback to staff based on performance · Assess program needs and identify potential funding streams to enhance services · Serve as liaison to local service providers and community leaders to ensure a good relationship with the community · Ensure shelter maintains its contractual compliance regarding program goals and objectives · Ensure prompt responsiveness to incidents, especially Priority 1 incidents. · Required to follow-up and submit reasonable accommodations and grievances received by shelter residents · Work collaboratively with food vendors to ensure menus and timely deliveries occur · Oversees administrative assistant who may be involved in daily department activities that implement the organization’s policies · Oversees the Administrative Assistant handle of the petty cash funds, required to provide approval for purchases · Review the petty cash reconciliation spreadsheet for accuracy and approved purchases for submission to Finance Team · Conduct operation and social service department meetings need to discuss program. improvements and achieve program goals issued by the funder, governing agencies, and AAPCI · Track, review, and complete payroll for employees assigned at the program location. · Reviews and submit weekly, biweekly, and monthly internal and external reports required to track facility activity, staffing needs, housing placements, veterans, etc. · Utilize demographic reports and other existing program data to evaluate shelter performance and implement short- and long-term plans to achieve goals · On-call 24/7 · While the Program Director may make suggestions/recommendations, at the discretion of the Executive Team, applicants are interviewed/selected for staff positions and/or transfers. · Tasks may be modified, expanded and assigned over time · Other duties as assigned by supervisor About you: Master’s Degree in relevant field with a minimum of at least 3-4 years successful experience in servicing to homeless individuals/families, mental health, substance abuse, or senior-level shelter administration or; o Bachelor Degree with at least 5-7+ years’ experience in servicing homeless individuals/families, mental health, substance abuse, or senior level shelter administration. At least at least 3-5 years of documented progressive managerial experience Other Requirements: · Excellent computer skills including proficiency in Microsoft Word, Excel and PowerPoint; · Strong verbal and written communication skills, with emphasis on face-to-face, empathetic communication with shelter residents; · Exceptional leadership skills in dealing with both staff and residents coupled with a personal commitment to serving the poor and disadvantaged; · Experience with mental health and substance use population, Preferred. · Experience in staff training and development · An understanding of funding and industry regulations and a track record of meeting compliance standards · Strong leadership, excellent organizational and communication skills · Ability to work on a strong team of professionals in a culturally diverse environment · License in social work or mental health counseling- Preferred. Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of New York State and City pay transparency laws. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the Role, Individuals Competencies, Education/professional Certifications, Qualifications/experience, Performance in the role. Compensation The base salary compensation range being offered for this role is $ 118,449.76. Benefits AAPCI provides a competitive benefit package which includes the following (eligibility requirements apply): • Health and Welfare Benefits: Medical (including prescription coverage), Dental and Vision, • Commuter Benefits, • Employee Assistance Program, • Paid Holidays, Annual Paid Time Off (23 days), • Optional Life Insurance, • Long Term Disability, • Leave Benefits: Short-Term Disability, Other Leaves including FMLA, ADA, Bereavement, Jury Duty, Parental/Adoption Leave, • Retirement Benefits Plan (403B), • You may also get your college student debt forgiven tax free on Federal Direct Loans Created under the College Cost Reduction and Access Act of 2007, PSLF if you work full-time and after making 120 qualifying monthly payments under a Qualifying Repayment Plan. Equal Employment Opportunity Employer AAPCI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Company DescriptionPrograms & Services At the African American Planning Commission, Inc. (AAPCI), we recognize that homeless shelters alone is not the solution to end homelessness. Many people need more than just emergency and transitional housing. At the very minimum, they need access to stable, long-term, affordable housing; social support services, and jobs that pay a living wage... jobs that give their lives meaning. At AAPCI, we strive to provide a diverse range of high-quality services to meet the needs of our clients through a team of passionate, dedicated, and experienced staff. Through their efforts, AAPCI offers our clients the support they need and the tools required to equip them to reach their maximum potential. Our ultimate goal is to significantly reduce homelessness in New York City.Programs & Services\r\nAt the African American Planning Commission, Inc. (AAPCI), we recognize that homeless shelters alone is not the solution to end homelessness. Many people need more than just emergency and transitional housing. At the very minimum, they need access to stable, long-term, affordable housing; social support services, and jobs that pay a living wage... jobs that give their lives meaning. At AAPCI, we strive to provide a diverse range of high-quality services to meet the needs of our clients through a team of passionate, dedicated, and experienced staff. Through their efforts, AAPCI offers our clients the support they need and the tools required to equip them to reach their maximum potential. Our ultimate goal is to significantly reduce homelessness in New York City.

Job Description The salary for this position is $48,000-$58,500 Annually Mission QSAC is a New York City and Long Island based nonprofit that supports children and adults with autism, together with their families, in achieving greater independence, realizing their future potential, and contributing to their communities in a meaningful way by offering person-centered services. QSAC pursues this mission through direct services that provide a supportive and individualized setting for children and adults with autism to improve their communication, socialization, academic, and functional skills. Job Summary QSAC is hiring a Manager for our OPWDD-funded Residential Program. This essential position is responsible for the general operation of the residence, supervising staff, and maintaining a safe, supportive, and therapeutic environment which fosters growth and facilitates the development of independence of the people we support. Responsibilities Residential Operations The Residential Manager will be results-driven and collaborative and is expected to recognize when a person we support is in crisis and be able to utilize the appropriate psychiatric and medical back-up services and supports. • Create schedules for Direct Support Professionals (DSP), Assistant Managers and Shift Supervisor staff at residence, • Review residential binders, including general, medical, personal allowance, etc., • Conduct periodic fire drills or other emergency drills, • Complete and submit injury reports for individuals, • Work with Quality Assurance team to ensure documentation and services are within OPWDD guidelines, • Oversee personal allowance for residents of the program, • Coordinate and shop for household items and groceries, • Supervise Habilitation Specialists/DSPs, Assistant Managers and Shift Supervisors, • Provide hands on supervision of people with autism including implementation of behavior goals and behavior support plans, • Participate in Life Plan meetings and the development of the Staff Action Plan, • Oversea and report to Coordinator or Director on any employee relations and staff disciplinary concerns, • Maintain correspondence with Nurse and Medical Coordinator to ensure appropriate medical appointments occur, • Ensure program goals are implanted by Habilitation Specialists/DSP staff, • Coordinate recreational activities including residential vacations, • Report issues regarding QSAC vehicles to supervisor, • Communicate with families, day programs, Care Managers, clinicians and other supports to ensure services are integrated and appropriate, • Maintain relationships with community and neighbors, • High School Diploma/GED required, • 1-2 years’ experience supporting people with intellectual/developmental disabilities required, • 1 year of OPWDD experience is highly preferred, • A minimum of 1 year supervisory work experience required, • Valid driver’s license and good driving record required for site visits is required, • 1-2 years’ experience driving large passenger vehicle required, • Clearance through state mandated Background/Fingerprint Check(s) required, • Must be able to communicate effectively with others and individuals served, • Ability to safely assist lifting individuals of various weights & 20 lb. items required, • Commitment to company values and adherence to policies is expected, • Ensure health, safety & welfare of people we support, • Punctuality and regular attendance is expected, • Perform other duties as assigned by supervisors and/or senior management QSAC Benefits go beyond health and retirement. You will be joining a passionate community of professionals and staff who support each other in a challenging and rewarding work culture. • Competitive salary, • Medical, Dental and Vision Insurance have very low out of pocket costs (for FT staff), • Medical can be as low as $10 dollars per paycheck / $26 dollars a year for full medical coverage ( for FT staff), • Generous Paid Time Off policy (for full time staff) Start with 20+ days annually, • Group Life Insurance and Long Term Disability (for FT staff), • Flexible Spending Accounts (for FT staff), • Pre-Tax Commuter Benefits, • 403(b) Retirement with Discretionary Employer Match, • Paid Training in the field of human services and ABA, • Opportunities for career advancement QSAC is an Equal Opportunity Employer (EOE) Qualifications are subject to change in accordance with government regulations. Mission-Oriented. Results-Driven. Collaborative. Passionate. We Are QSAC. To apply: Please send resume to

Job Description Client Care Coordinator Supervisor PRIMARY FUNCTION/PURPOSE: Supervise the delivery of services provided by Client Care Coordinators (Social Workers) to enhance existing services to homeless families. This includes the completion of a thorough assessment, and the development and completion of a bio-psychosocial for each family upon intake, crisis intervention, counseling, client advocacy, and referrals to government and/or community-based resources. If needed, this individual will ensure that recommendations of achievable goals be implemented on each family’s service plan, leading to permanent housing, and strengthening the overall permanency outcome for clients in shelter. MINIMUM QUALIFICATIONS: • Must be a Licensed Clinical Social Worker (LCSW) in the state of New York upon hire or within three (3) months of hire, • Minimum of 3-5 years of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services, • At least two years of supervisory experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services, • Knowledge in three or more of the following areas:, • Experience in supervision of social workers, • Experience in client assessment, service plan development, and case management, • Child and adolescent development, • Parent-child relationships, family dynamics, and diagnostic classifications, • Mental health and Emotional/Behavior health, • Child Welfare policies and procedures, • Government Entitlements: TANF, Social Security, Medicare etc., • Knowledge and experience working with diverse cultures and ethnicities, • Expertise in strengths-based, solution-focused, and family-centered practice, • Experience facilitating groups for adults, • Proficiency in Spanish a plus, • Excellent oral and written communication skills coupled with strong interpersonal skills, • Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe PRIMARY RESPONSIBILITIES: • Manage and supervise a team of Client Care Coordinators to develop a team of skilled professional staff, including recruitment, training, supervision, evaluation, and staff scheduling to achieve the objectives of both CRF and Agency Funders, • Guide client care coordinators in the development, implementation, and achievement of program goals, • Handle administrative, operational, and programmatic issues that might affect client care coordinator staff, • Assign cases to client care coordinators for newly admitted clients to be assessed immediately upon admission and managed throughout shelter stay, • Ensure the timely completion of comprehensive bio psychosocial assessments for each client to understand strengths and service needs, • Work effectively as a part of a multi-disciplinary team to enhance client engagement and the delivery of quality service, • Enhance the delivery and coordination of mental health and related services to clients in shelter, • Ensure that Client Care Coordinator reports are clearly written and capture assessment findings and recommendations, • Confer and consult with professional and technical personnel in implementing a multidisciplinary approach to client care and well-being, • Ensure that Client Care Coordinators are providing short-term counseling, outreach services, crisis intervention, risk assessment, safety planning, and psycho-education for clients, • Collaborate with ACS and/or prevention services agencies, and participate in conferences to advocate on behalf of clients as needed, • Ensure that Client Care Coordinators are providing clients with appropriate referrals and linkages between mental health providers, government agencies, and other related community-based services as needed, • Serve as agency/program liaison between DHS, government agencies, community-based organizations and/or groups, • Develop and Implement group work to be facilitated by Client Care Coordinators to address family issues, enhance life skills etc., • Ensure that Client Care Coordinators are completing all documentation in a timely manner, • Ensure that Client Care Coordinators assess each client/family for supportive housing, complete supportive housing applications when applicable, and accompany residents to supportive housing interviews when needed, • Ensure that Client Care Coordinators complete and discuss exit summaries with each client, and provide clients/families with referrals and supportive services identified in their new community, • Participate in family meetings with case work and housing teams to discuss planning efforts and progress, • Networking and establishing successful linkages with government and community-based organizations to create resources for both families and staff, • Work in collaboration with the Director of Social Services and the Housing Coordinator to ensure that all services lead to permanent housing placement, • Complete special projects and assignments as needed or identified by leadership, • Must work one late a week from 11 am -7 pm to accommodate both staff and families, • Provide on-call crisis intervention support to Client Care Coordinators, • Perform other duties as assigned CLIENT CHARTS / STAFF COMPLIANCE: • Manages, reviews, and monitors Client Care Coordinators’ maintenance of client records (paper and electronic) by conducting case audits, ensuring both internal and external quality assurance standards are being met in accordance with CRF and DHS standards, • Provides training to new staff and existing Client Care Coordinator staff, • Provide individual and group supervision to Care Coordinators to provide coaching, guidance, and support on service delivery and work performance, • Ensure that high-risk cases are monitored closely and serviced effectively, • Provide Client Care Coordination team with support and guidance on high-risk and challenging cases, • Collects and analyzes data provided on client services to evaluate team success in service delivery, • Provides Client Care Coordination services in the absence or vacancy of Client Care Coordinator staff MEASURABLE AREAS: • Ability to team lead and provide effective supervision, guidance, and oversight of subordinates, • Timely reporting of critical/priority one incidents to DHS, • Ability to respond and troubleshoot crisis situations, • Comply with and promote compliance with all agency policies, helping to strengthen and maintain an ethical organizational culture Completion of DHS Monthly Metrics. • Number of biopsychosocials completed, • Number of mental health referrals, • Number of successful referrals (3 MH referrals kept), • Number of substance use referrals, • Number of successful referrals (3 SU referrals kept), • Number of other referrals, • Number of successful other referrals, • Number of linkage agreements finalized, • Number of training sessions conducted, • Number of client groups/workshops facilitated, • Timely completion and submission of CCC Unit DHS Monthly Metrics Report SECONDARY RESPONSIBILITIES: • Facilitate effective communication with other staff within an interdisciplinary context, participate in and contribute to staff meetings and the development of policies and procedures, • Participate in trainings and staff-development activities to acquire and maintain both the interpersonal and operational skills necessary for successful job performance, • Provide professional development to Client Care Coordinators to enhance skill-sets as it relates to appropriately assessing the needs of clients in shelter, • Work in collaboration with site leadership to provide training and consultation to shelter-based case management team, and to increase the ability of shelter staff to address mental health issues, • Ensure that staff attend CORE trainings within (6) months of employment, such as the mandated Reporter Training, CARES Getting Started, CARES Incident Reporting, CARES Intimate Partner Violence 101, Bio-Psychosocial & Engagement 101, Bio-Psychosocial & Engagement 102, Risk & Safety Assessment, Motivational Interviewing, and CPR/First Aid PRINCIPAL RELATIONSHIPS: • Frequent interaction with diverse clients to assess and respond to their needs, • Collaborative working relationships with and volunteers who aid in the facility, • Regular contact with other program and Social Services staff to ensure team delivery of consistent high-quality services OTHER REQUIREMENTS (including Physical Demands): • May be required to work long hours and a varied schedule, • Traveling throughout various locations in the New York City area when necessary, • Lifting and moving objects weighing up to 30 pounds several times a week, • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. #IND1

Job Description JOB SUMMARY: Under the general supervision of the Program Director or designee and the guidelines provided by ICL and the NYS OMH for the Mental Health provides program and administrative oversight for the treatment activities of the Program. The Supervisor is responsible for assigning, monitoring and controlling personnel and fiscal resources to accomplish team, agency and program goals and for evaluating team programs. Establishes and maintains systems to ensure that program operations meet or exceed agency and regulatory guidelines and that documentation and billing conform to all applicable targets, rules and regulations. Oversees the provision of crisis intervention services to participants 24 hours a day, seven days a week. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) Provides Clinical Oversight to Case Management Staff: • Oversees intake and screening activities of case managers to ensure that service recipients are appropriate for enrollment in the program and that potential payers for services are identified., • Supervises the assessment and reassessment activities of staff; ensuring that appropriate determinations and medical evaluations are made, that eligibility determinations, identification of gaps in service and assessment of service needs and strengths are performed with due consideration of the client’s social, ethnic, cultural, educational and spiritual strengths and needs., • Supervises the development and implementation of comprehensive written case management and service coordination plans and ensures that they are maintained in a timely, accurate and complete manner and that they include consideration of the client’s cultural and ethnic background, customs, needs, beliefs, and primary language, • Supervises case management staff in the provision of crisis intervention services; reviews crisis management plan and revisions of case management plan as appropriate., • Assures that quality services, identified in the case management plan are delivered in a cost-conscious manner, and that the client is satisfied with the services provided., • Supervises the counseling and exit planning provided by case managers, and ensures that appropriate discharge planning is provided., • Supervises the development of data, records and/or reports as requested and required by agency and/or regulatory policies., • Immediately reports serious incidents, allegations of abuse, (including the reporting of child abuse or neglect), or sensitive situations and completes incident reports in accordance with applicable agency and regulatory policies., • Ensures that all positions are filled as expeditiously as possible. Participates in the recruitment, selection, orientation and on-going training of staff., • Establishes and maintains work schedules in accordance with agency policy. Responsible for managing the completion of time clock edits and related time and attendance reporting of staff within the guidelines and deadlines established by the Human Resources Department., • Responsible for performance management of staff: provides regular feedback to supervisees, both orally and in writing, invoking the disciplinary process as needed., • Holds periodic staff meetings and conferences to discuss treatment programs, policies, and procedures, to obtain input from team members to the goal-setting process and to periodically evaluate goal accomplishment., • Ensures on-going safety training of employees, manages employee accident reporting and initial submission of workers' compensation claims., • Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment, informing the Human Resources Department of the complaint, and investigating the complaint (as directed)., • Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA., • Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles. Reports lost stolen, missing, or damaged property in accordance with ICL policy. Conducts initial investigations of property that is lost, stolen, missing, or damaged., • Ensures internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the services provided to clients., • Responsible for the development of a program mission statement and program goals that support the division and agency mission statements and goals., • Coordinates with the Quality Assurance/Corporate Compliance Department and the appropriate corporate administrative departments in preparations for audits., • Develops as requested, initial plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement., • Exercises control over budgets through planning, prioritizing of spending, and monitoring of spending patterns., • Approves/disapproves all purchase orders and financial requests from staff and submits approved purchase orders and financial requests to supervisor for approval., • Ensures adherence by staff to all internal and external funds management (wrap-around funds, Metro Card) procedures and accountability measures., • Promotes Mental Health educational activities in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness., • Educates staff and residents/consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens., • Cooperates with other organizations in development of understanding and interest participating in long range planning for mental health program development. ADDITIONAL TASKS: • May be involved in hosting visitors from community, regulatory offices, and/or other agencies., • May be chairperson or member of an agency or division committee(s)., • Committed to equity, diversity, inclusion and belonging, and active promotion of the ICL values and goals., • Ability to become proficient with EHR software., • Knowledge of Medicare, Medicaid and Managed Care guidelines., • Ability to establish effective working relationships with a variety of people at all levels of the organization., • Knowledge of office and secretarial practices and procedures., • Knowledge of proper grammatical usage, punctuation and spelling., • Knowledge of agency policies and program policies, procedures and functions., • Ability to use office equipment (e.g. computer, fax, copy machine, scanner, etc.)., • Ability to organize office operations., • Ability to produce letters, tables, documents, etc., using an alphanumeric keyboard., • Ability to design and maintain filing systems., • Ability to resign forms for the collection of information., • Ability to determine priorities., • Ability to maintain program accounts., • Ability to interact with consumers in a respectful and professional manner., • Knowledge of agency procedures, formats and guidelines for the receipt, processing and distribution of correspondence, forms, memoranda, documents and other material., • Ability to use and maintain office equipment and systems., • Ability to manipulate an alphanumeric keyboard (computer and typewriter) to produce documents, such as letters, memos, reports, charts and forms, with a high degree of accuracy and within required time frames., • Ability to format, use and prepare forms, charts, tabular listings and other documents., • Ability to organize materials to establish and maintain electronic and hard-copy files., • Ability to understand and use basic office reference material, such as equipment manuals, procedure manuals and dictionaries., • Ability to proofread and correct errors., • Ability to communicate basic information clearly and politely by telephone or in person., • Ability to report for work as scheduled on a consistent basis., • Ability to understand and adhere to internal and external laws, rules and policies. Master’s degree in a human services field, plus a minimum of two years’ year experience in providing case management services to individuals with mental illness. Supervisory or managerial experience for a mental health program desirable. #ICLOTHER

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