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Job Description Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations. SCHEDULE Monday – Friday, 10:00AM - 6:00PM SUMMARY Family Service League is seeking a full-time Case Manager for a homeless shelter in Brentwood, NY. The Case Manager will be responsible for conducting client assessments, developing Independent Living Plans, linking clients with community-based service resources. The Case Manager will assist clients in achieving self-sufficiency through advocacy, counseling, and resource referrals. $3,000 Sign-On Bonus! We offer a generous benefits package including the following: • $3,000 Sign-On Bonus!, • Health and Dental Insurance, • Vision Insurance, • Flexible Spending Account (FSA), • Retirement Savings Plan with a 5% employer contribution, • Life and AD&D Insurance, • Generous PTO (paid time off), • Up to 11 paid Holidays, • Paid Sick Leave, • Student Tuition Remission Program, • Employee Assistance Program (EAP), • Company paid Short-Term and Long-Term Disability, • Employee Discounts and more! RESPONSIBILITIES • The Case Manager will complete new client intakes and explain shelter rules and regulations to clients., • Meet with clients a minimum of two times per week for face-to-face meetings., • Develop Independent Living Plan for assigned families., • Complete Independent Living Plan bi-weekly., • The Case Manager will complete Mental and/or Physical Impairment form with Independent Living Plan Violations., • Complete SPA applications for eligible clients., • Work collaboratively with Housing Specialists in finding permanent housing options for clients., • Conduct client safety inspections twice a week., • Address any issues of safety in unit, remove any dangerous items., • The Case Manager will address unit cleanliness and client hygiene and assist client in daily living skills development., • Collaborate with the Office Manager on client shelter obligations., • Work with clients in creating a budget to identify needs and obligations. Where applicable, incorporate upcoming shelter obligations., • Review, complete, follow up, and submit FSL Client Incident Report to the Compliance Supervisor., • Maintain and update resource database of social service organizations relevant to the needs of clients., • The Case Manager will provide ongoing support and counseling for clients in reaching their goals., • Foster inter-agency collaboration to assist in clients’ long-term stability., • Maintain up-to-date documentation regarding client services in the Homeless Management Information System (HMIS) and client files., • Complete monthly reports in a timely manner. Submit documentation to DSS Housing Liaison., • Attend scheduled Case Management team meetings, individual supervision, and trainings as required., • The Case Manager will oversee the compliance of rules, regulations, and policies of shelter., • Set and observe appropriate boundaries with clients; observe client confidentiality and HIPPA protocols., • Provide assessment, crisis intervention, and individual, family, and group services to children, youth, and families., • Advocate for client needs., • The Case Manager will provide transportation as needed., • Work collaboratively with members of a larger treatment or service coordination team, both within the agency and in the larger community., • Collaborate with Security to discuss and resolve client incidents., • Read and understand the Policy and Procedure Manual., • Read and respond to daily emails., • This position is essential to the safe and continuous operation of the program. Essential employees are expected to report to work during inclement weather and other relevant emergency situations to ensure uninterrupted care and support for clients., • All other duties as assigned. QUALIFICATIONS High school diploma required. Bachelor’s degree in Human Services or related field preferred. Minimum of 2 year of experience in human services or related field preferred. Knowledge of the Suffolk County Department of Social Services preferred. Knowledge of human services and previous experience working with at-risk population preferred. Excellent interpersonal, verbal, and written communication skills required. Strong organizational and time management skills required. Proficient computer skills, including Microsoft Office required; experience with HMIS, Google Apps, and web-based project management software preferred. Bilingual in Spanish preferred. Valid and clean NYS Driver's License required. PHYSICAL REQUIREMENTS This position requires sitting and standing for extended periods of time, as well as moderate lifting of up to 10-15 pounds. Must be able to go up and down stairs.

Job Description Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations. SCHEDULE Monday – Friday, 8:00AM - 4:00PM SUMMARY Family Service League is seeking a full-time Case Manager for a homeless shelter in Brentwood, NY. The Case Manager will be responsible for conducting client assessments, developing Independent Living Plans, linking clients with community-based service resources. The Case Manager will assist clients in achieving self-sufficiency through advocacy, counseling, and resource referrals. $3,000 Sign-On Bonus! We offer a generous benefits package including the following: • $3,000 Sign-On Bonus!, • Health and Dental Insurance, • Vision Insurance, • Flexible Spending Account (FSA), • Retirement Savings Plan with a 5% employer contribution, • Life and AD&D Insurance, • Generous PTO (paid time off), • Up to 11 paid Holidays, • Paid Sick Leave, • Student Tuition Remission Program, • Employee Assistance Program (EAP), • Company paid Short-Term and Long-Term Disability, • Employee Discounts and more! RESPONSIBILITIES • The Case Manager will complete new client intakes and explain shelter rules and regulations to clients., • Meet with clients a minimum of two times per week for face-to-face meetings., • Develop Independent Living Plan for assigned families., • Complete Independent Living Plan bi-weekly., • The Case Manager will complete Mental and/or Physical Impairment form with Independent Living Plan Violations., • Complete SPA applications for eligible clients., • Work collaboratively with Housing Specialists in finding permanent housing options for clients., • Conduct client safety inspections twice a week., • Address any issues of safety in unit, remove any dangerous items., • The Case Manager will address unit cleanliness and client hygiene and assist client in daily living skills development., • Collaborate with the Office Manager on client shelter obligations., • Work with clients in creating a budget to identify needs and obligations. Where applicable, incorporate upcoming shelter obligations., • Review, complete, follow up, and submit FSL Client Incident Report to the Compliance Supervisor., • Maintain and update resource database of social service organizations relevant to the needs of clients., • The Case Manager will provide ongoing support and counseling for clients in reaching their goals., • Foster inter-agency collaboration to assist in clients’ long-term stability., • Maintain up-to-date documentation regarding client services in the Homeless Management Information System (HMIS) and client files., • Complete monthly reports in a timely manner. Submit documentation to DSS Housing Liaison., • Attend scheduled Case Management team meetings, individual supervision, and trainings as required., • The Case Manager will oversee the compliance of rules, regulations, and policies of shelter., • Set and observe appropriate boundaries with clients; observe client confidentiality and HIPPA protocols., • Provide assessment, crisis intervention, and individual, family, and group services to children, youth, and families., • Advocate for client needs., • The Case Manager will provide transportation as needed., • Work collaboratively with members of a larger treatment or service coordination team, both within the agency and in the larger community., • Collaborate with Security to discuss and resolve client incidents., • Read and understand the Policy and Procedure Manual., • Read and respond to daily emails., • This position is essential to the safe and continuous operation of the program. Essential employees are expected to report to work during inclement weather and other relevant emergency situations to ensure uninterrupted care and support for clients., • All other duties as assigned. QUALIFICATIONS High school diploma required. Bachelor’s degree in Human Services or related field preferred. Minimum of 2 year of experience in human services or related field preferred. Knowledge of the Suffolk County Department of Social Services preferred. Knowledge of human services and previous experience working with at-risk population preferred. Excellent interpersonal, verbal, and written communication skills required. Strong organizational and time management skills required. Proficient computer skills, including Microsoft Office required; experience with HMIS, Google Apps, and web-based project management software preferred. Bilingual in Spanish preferred. Valid and clean NYS Driver's License required. PHYSICAL REQUIREMENTS This position requires sitting and standing for extended periods of time, as well as moderate lifting of up to 10-15 pounds. Must be able to go up and down stairs. Home Department: Shelter - Brentwood Total Hours: 35 Hiring Manager: Jenna Cognetta

Job Description JOB DESCRIPTION CONTACT CENTER, MEMBER EXPERIENCE REPRESENTATIVE I SUMMARY: Provide solutions to Members’ financial needs by handling problems, inquiries, performing transactions and suggesting credit union products and services utilizing Island Federal’s preferred way of cross-advising, all with accuracy and little supervision over the phone and through other means of electronic communication. Maintain a thorough knowledge of Island Federal’s products and services. Flexibility to assist in other areas as needed. Exceed Island Federal’s goals. * ESSENTIAL DUTIES AND RESPONSIBILITIES: • Evaluate new and existing Member’s accounts, services, and credit report. Identify Member’s needs through conversation and improve their financial well-being by advising Members about Island Federal products and services., • Obtain required documentation to process Member loans and input loan applications., • Obtain required documentation to process and open new Membership accounts and/ or services., • Process requests for stop payments, share draft copies, wire transfers, certificate changes, statement copies, check orders, address changes, loan questions, etc., • Respond to Member’s inquiries regarding credit union products, services, and fees., • Maintain a working knowledge of all Member service electronic channels to explain, assist and educate Members., • Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner., • Promptly responds to Member telephone & chat questions and complaints in a professional manner and understands how Members engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life., • Completes research and resolves documentation errors or discrepancies. Forwards more complex problems to Contact Center Manager., • Provides general information to Members on Credit Union policies, procedures, and programs; assist Members with any issues, questions, problems, or complaints they may have., • Performs routine accounts transactions such as, but not limited to, transfers, loan payments, check requests, etc., • Maintains and projects the Credit Union's professional reputation and commitment to Member service., • Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations., • Protect and verify identity of caller, review account information for alerts and account irregularities., • Take action and respond to situations/patterns of activity indicating potential fraud or abuse., • Provides assistance to Members in all areas relating to their financial needs (questions, transaction requests, complaints, etc.), while assisting them in the selection of appropriate products and services., • Exercises strong oral and written communication skills to explain Credit Union policies and to resolve basic Member concerns in a professional and personable manner., • Directs the calls to appropriate personnel as needed and adheres to the standards of service quality and statistical performance measures during all Member interactions., • Achieves established goals for sales and Member service rating (shops) and sales/product goals., • Participates actively in department meetings, contributing to the development of new programs and methods to improve effectiveness of delivery and Member service., • Assist with Online and Telephone banking, including general education, troubleshooting, resetting passwords and security questions., • Utilize consultative selling to offer financial products and services that meet or exceed Members’ needs., • Foster teamwork by professionally interacting with peers, supervisors, and other Island Federal employees., • Develop new business opportunities through outbound calling, online account opening, and inbound call requests., • Process consumer loan products and services ensuring compliance with Federal Regulations and Credit Union policies and procedures to include and not limited to personal, auto, home equity line of credit, and credit cards., • Support the day- to- day operations and efficiencies of the Contact Center., • Utilize cross departmental resources to include software, websites, and processes to ensure first call resolution., • Utilize the phone system to forward, transfer, and conference calls to efficiently assist and solve Member concerns., • Serves as front line deterrent against fraud and theft, protecting Members and the Credit Union., • Perform all other duties as assigned by management, and report to other branches as required. REQUIREMENTS: • High School graduate or equivalent, • Prior telephone service experience, • Prior sales experience., • Successfully complete all training requirements., • Accommodate flexible work schedule to meet credit union needs, including evenings and weekends., • Complete NMLS Registration within 60 days* COMPENTENCIES: • Excellent written and oral communication skills., • Excellent organizational skills., • Ability to prioritize, pay close attention to detail, and coordinate various activities simultaneously., • Ability to work independently of supervision. *

Job Description Title: Finance Manager Location: Suffolk County, Long Island, NY (On-Site) A growing and well-established company in Suffolk County, Long Island is seeking a results-driven and strategic Finance Manager to support operations with financial leadership and insight. This high-impact role will serve as a key business partner to operations, supply chain, and senior leadership, focusing on cost analysis, capital planning, and long-term operational strategy. This position is ideal for a finance professional who enjoys working closely with cross-functional teams to drive performance and efficiency. Perks & Benefits: • Comprehensive Medical, Dental & Vision Coverage, • 401(k) Plan with Company Match, • Paid Time Off (PTO) and Paid Holidays, • Life, Short-Term & Long-Term Disability Insurance, • Health Savings Account (HSA) & Flexible Spending Accounts (FSA), • Employee Assistance Program (EAP), • Other benefits aligned with state regulations and employment classification Core Responsibilities:, • Provide financial leadership to teams through analysis of cost drivers, production performance, and capital spend, • Evaluate and maintain product cost structures, including materials, labor, and overhead, • Develop financial models to assess operational changes, restructuring scenarios, and investment opportunities, • Support long-term capital planning and evaluate return metrics for proposed projects, • Partner with cross-functional stakeholders to align operational strategies with financial goals, • Perform monthly variance analysis on production costs, inventory, and cost of goods sold, • Lead financial support for continuous improvement initiatives and cost savings projects, • Deliver financial insights to senior leadership via dashboards, reports, and business case presentations, • Assist in developing and maintaining rolling forecasts and budgets, • Contribute to ongoing improvements in reporting tools, financial processes, and internal controls Ideal Candidate Profile:, • Bachelor's degree in Accounting, Finance, or related discipline, • CPA or MBA preferred but not required, • 5+ years of experience, • Proficiency with ERP systems and advanced Excel capabilities, • Comfortable working cross-functionally with operations, engineering, and leadership teams, • Highly analytical with excellent communication and problem-solving skills, • Ability to manage multiple projects and meet tight deadlines in a dynamic environment Ready to Advance Your Career? If you're a finance professional with a background in manufacturing and a passion for hands-on leadership, we'd love to hear from you. Please send your resume (in Word format) to Steven.Mas@ lhh.com for immediate consideration. Not the perfect match? Let's stay connected. We're recruiting for a variety of finance and accounting roles across other sectors. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy Pay Details: $150,000.00 to $170,000.00 per year Search managed by: Steven Mas Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our client is a leader in innovative security solutions, leveraging advanced AI technology and a highly trained team of professionals to deliver 24/7 remote monitoring and integrated security services to commercial clients nationwide.They seek a high-performing Sales Account Manager to drive new bus

Our client is a leader in innovative security solutions, leveraging advanced AI technology and a highly trained team of professionals to deliver 24/7 remote monitoring and integrated security services to commercial clients nationwide.They seek a high-performing Sales Account Manager to drive new bus

Our client is a leader in innovative security solutions, leveraging advanced AI technology and a highly trained team of professionals to deliver 24/7 remote monitoring and integrated security services to commercial clients nationwide.They seek a high-performing Sales Account Manager to drive new bus

Our client is a leader in innovative security solutions, leveraging advanced AI technology and a highly trained team of professionals to deliver 24/7 remote monitoring and integrated security services to commercial clients nationwide.They seek a high-performing Sales Account Manager to drive new bus

Our client is a leader in innovative security solutions, leveraging advanced AI technology and a highly trained team of professionals to deliver 24/7 remote monitoring and integrated security services to commercial clients nationwide.They seek a high-performing Sales Account Manager to drive new bus

Our client is a leader in innovative security solutions, leveraging advanced AI technology and a highly trained team of professionals to deliver 24/7 remote monitoring and integrated security services to commercial clients nationwide.They seek a high-performing Sales Account Manager to drive new bus

Our client is a leader in innovative security solutions, leveraging advanced AI technology and a highly trained team of professionals to deliver 24/7 remote monitoring and integrated security services to commercial clients nationwide.They seek a high-performing Sales Account Manager to drive new bus

Our client is a leader in innovative security solutions, leveraging advanced AI technology and a highly trained team of professionals to deliver 24/7 remote monitoring and integrated security services to commercial clients nationwide.They seek a high-performing Sales Account Manager to drive new bus

Our client is a leader in innovative security solutions, leveraging advanced AI technology and a highly trained team of professionals to deliver 24/7 remote monitoring and integrated security services to commercial clients nationwide.They seek a high-performing Sales Account Manager to drive new bus

Description: ConnectOne Bank proves that putting people first is a better way to do business. At ConnectOne, were builders of businesses, communities, and equity. Most importantly, were building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potential and truly make an impact. ConnectOne is a growth organization by design; it is part of our DNA and we take pride in seeing our employees grow with us. Founded in 2005 by an entrepreneur, we have grown into a high-performing commercial bank, inspiring a new model for our industrys future. By embracing technology and all the ways it can help us become a world-class service organization, we support small business owners by fueling their mission. People First is the blueprint for our culture. It is at the foundation of everything we do and the decisions we make. At ConnectOne, you have the opportunity to be a part of a dynamic culture and team. Develop your forward-thinking skills, thrive in an entrepreneurial setting, and succeed at a better place to be. ConnectOne Bank is an Equal Housing and Equal Opportunity Lender, and a member of the Federal Deposit Insurance Corporation. Banking Relationship Specialists play a vital role in ConnectOne Client First banking experience by acquiring, retaining, and expanding banking relationships of both the business and consumer clients while demonstrating the ConnectOne Culture. • Support the Banks People First focus and rules of engagementgreeting clients by name, maintaining a professional demeanor, ensuring the branch reflects ConnectOne Bank standards and working as an active member of the Branch team, always striving to make ConnectOne Bank A Better Place to Be., • Proactively identify opportunities for relationship acquisition and development by cross-selling the Banks products and services in a consultative manner., • Perform account opening for deposit products and educate clients on the Banks product and service offerings., • Ensure all activities, transactions and records are in compliance with operational, security and control procedures of the Bank, preventing fraud and protecting customer assets., • Handle customer service issues by conducting research, taking ownership, and following up with on a daily basis as necessary until conclusion., • Assist other branch team members with transactions and overall operations, as necessary, and provide feedback and coaching to improve overall team performance., • Perform service transactions for the Branch to include check re-orders, address/name changes, safe deposit box access, outbound wires, account maintenance and outbound client contact., • Serve as primary back-up to the Branch Manager or Assistant Branch Manager where applicable, for operational and service-related functions., • Assists with Teller functions as needed including performing banking transactions over the phone or at the drive-up window including accepting deposits, cashing checks, and assisting clients with other banking needs, and branch opening and closing as needed., • Active participation in achieving branch sales objectives., • Maintains a 90% plus service performance and reinforces feed -back gained from mystery shops., • Supports retail and community events to promote the brand in accordance with the retail business plan., • Performs other duties that may be assigned., • Strong needs-based sales skills., • One to three years bank platform sales and teller experience., • Detailed understanding of federal banking compliance and requirements., • Strong People First interest and ability., • Strong ability in assessing and meeting the needs of customer and/or solving customer problems., • Effective teambuilding and interpersonal communication abilities are necessary., • Ability to lift items up to 25 lbs., • ConnectOne Bank culture mastery., • To support business needs, ability to work a flexible schedule is required. Benefits: • World class health, vision, and dental benefits on day one, • 401k with employer match, • Employee appreciation events (team building, softball games, food truck days, etc..), • Employee assistance programs (EAP), • Wellness programs (flu shot, preventive care, health programs and services discounts, etc..), • Tuition reimbursement, • Employee Discount perks, • CNOB Community Service Events .and much, much more! Studies have shown that individuals from underrepresented groups, may only apply to roles if they meet 100% of the qualifications. Roles evolve over time, especially with innovation, and you may be just the person we need. We hope you're open to learning new skills and growing with us. We encourage you to apply to continue making us a better place to be! ConnectOne Bank is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. ConnectOne Bank also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Requirements: Compensation details: 22-27 Hourly Wage PIbdf3c674a678-26289-40784878

Job Description Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations. SCHEDULE: Tuesday - Saturday 4:00PM-12:00AM SUMMARY: The Client Advocate is responsible for conducting client intakes, curfew checks, safety checks, and provide transportation. Responsibilities include crisis intervention, ensuring compliance with shelter rules, and monitoring for safety throughout the shelter. $3,000 Sign-On Bonus! We offer a generous benefits package including the following: • $3,000 Sign-On Bonus!, • Health and Dental Insurance, • Vision Insurance, • Flexible Spending Account (FSA), • Retirement Savings Plan with a 5% employer contribution, • Life and AD&D Insurance, • Generous PTO (paid time off), • Up to 11 paid Holidays, • Paid Sick Leave, • Student Tuition Remission Program, • Employee Assistance Program (EAP), • Company paid Short-Term and Long-Term Disability, • Employee Discounts and more! RESPONSIBILITIES: • The Advocate will complete new client intakes and explain shelter rules and regulations to clients., • Conduct Curfew Checks., • Conduct Safety Checks., • Monitor the safety of the property., • The Advocate will address any issues of safety in unit, remove any dangerous items., • Assist with pantry distribution., • Assist with distribution of donations., • Provide transportation., • Provide crisis intervention., • The Advocate will oversee the compliance of rules, regulations, and policies of shelter., • Set and observe appropriate boundaries with clients; observe client confidentiality and HIPPA protocols., • Advocate for client needs., • Attend staff meetings, individual supervision, and trainings as required., • Collaborate with Security to discuss and resolve client incidents., • The Advocate will read and understand the Policy and Procedure Manual., • Read and respond to daily emails., • This position is essential to the safe and continuous operation of the program. Essential employees are expected to report to work during inclement weather and other relevant emergency situations to ensure uninterrupted care and support for clients., • All other duties as assigned. QUALIFICATIONS: High School Diploma or equivalent required. Prior experience in Human Services or related field preferred. Knowledge of homeless population and DSS policies and regulations required. Excellent interpersonal and verbal and written communication skills required. Strong organizational and time-management skills required. Proficient computer skills, including Microsoft Office required. Spanish language fluency preferred. Valid, clean, New York State Driver’s License required. PHYSICAL REQUIREMENTS: This position requires sitting and standing for extended periods of time, as well as moderate lifting up to 10-15 pounds. Must be able to go up and down stairs. Home Department: Brentwood Shelter Total Hours: 35 Hiring Manager: Angelia Japngie

Job Description About the Role We are looking for a Technical Service Delivery Manager to help lead the delivery of IT services, managed services, and customer projects across our growing client base. This role is ideal for someone who understands technology, communicates clearly with clients, and can organize technical resources to ensure work is completed accurately, professionally, and on time. This person will serve as a bridge between our customers, our technical team, and company leadership. They will help manage service tickets, coordinate project work, facilitate client status meetings, track follow-ups, and ensure that client issues and service commitments are being handled with ownership and urgency. The right candidate does not need to be the deepest engineer in the room, but they must be technically credible, organized, confident working with IT teams, and able to communicate technical concepts clearly to customers. Key Responsibilities Service Delivery and Client Communication • Act as a primary point of coordination for customer service delivery, technical requests, and project-related communication., • Facilitate client status calls, project meetings, service reviews, and follow-up discussions., • Communicate clearly with customers regarding ticket status, project progress, risks, timelines, next steps, and required decisions., • Translate technical details into clear, professional customer-facing updates., • Ensure customers receive timely communication and that open items are followed through to completion., • Help identify opportunities to improve service quality, client satisfaction, and overall account responsiveness. Ticket and Resource Management • Manage and monitor service tickets within ConnectWise Manage., • Review ticket queues, priorities, statuses, aging tickets, escalations, and technician assignments., • Coordinate internal technical resources to ensure tickets and project tasks are handled efficiently., • Follow up with technicians to confirm progress, next steps, documentation, and customer updates., • Help ensure tickets include accurate notes, time entries, resolution details, and appropriate communication., • Identify bottlenecks, recurring issues, and areas where workflow improvements are needed. Technical Project Coordination • Coordinate customer-facing IT projects from planning through delivery., • Work with technical staff to define tasks, dependencies, risks, schedules, and customer requirements., • Track project milestones, deliverables, open issues, and resource assignments., • Keep clients and internal leadership informed of project status., • Ensure project documentation, meeting notes, action items, and follow-ups are maintained., • Help organize technical teams around implementation plans, change windows, customer approvals, and completion criteria. Managed Services Growth and Process Improvement • Support the continued growth and maturity of our managed services offerings., • Help improve how we use ConnectWise for ticketing, workflow, resource planning, customer communication, reporting, and service delivery., • Assist with building repeatable processes for recurring managed services tasks, client reviews, escalations, and service reporting., • Work with leadership to identify gaps in current service delivery and recommend practical improvements., • Help ensure existing customers receive consistent, organized, and professional service as the managed services business grows. Required Qualifications • Experience in an IT services, managed services, MSP, technical support, project coordination, or service delivery environment., • Strong working knowledge of IT infrastructure concepts such as networks, servers, Microsoft 365, firewalls, endpoints, backup, security, cloud services, and general business IT systems., • Ability to understand technical issues well enough to ask the right questions, assign the right resources, and communicate status clearly., • Excellent verbal and written communication skills., • Strong organizational skills with the ability to manage multiple tickets, projects, customers, and priorities at the same time., • Experience leading or facilitating customer meetings, technical status calls, or project update meetings., • Ability to work directly with technical staff and hold team members accountable for updates, follow-through, and documentation., • Professional customer-service mindset with the ability to remain calm, clear, and solution-focused., • Experience using ConnectWise Manage or a similar PSA/ticketing platform. Preferred Qualifications • Prior MSP or IT consulting experience., • Strong familiarity with ConnectWise Manage, including ticket boards, service workflows, time entries, project tickets, agreements, reporting, and resource scheduling., • Experience coordinating work across network, systems, cloud, security, and help desk teams., • Familiarity with managed services concepts such as recurring support agreements, SLAs, patching, monitoring, backup, endpoint management, and security services., • Experience creating customer-facing status reports, meeting agendas, meeting notes, and action item trackers., • Basic understanding of ITIL, service management, or project management practices., • Project management experience or certifications are helpful but not required. Ideal Candidate Profile The ideal candidate is a highly organized technical communicator who can bring structure to a busy service environment. They are comfortable speaking with customers, following up with technicians, reviewing tickets, asking technical questions, and making sure nothing falls through the cracks. They should be able to look at a ticket queue or project list and quickly determine: • What needs attention, • Who owns the next step, • What the customer needs to know, • What risks or delays need to be escalated, • What needs to be documented, • How to keep the work moving forward This person should enjoy improving processes, creating accountability, and helping a technical team deliver a more consistent and professional customer experience. Key Skills • Technical service delivery, • Client communication, • Ticket management, • Project coordination, • ConnectWise Manage, • Resource scheduling, • Managed services operations, • Meeting facilitation, • Technical writing, • Customer relationship management, • Escalation management, • Process improvement, • Service reporting, • Team coordination Example Day-to-Day Activities • Review open ConnectWise tickets and identify priority items, overdue updates, or stalled work., • Meet with technicians to confirm progress on active customer issues and projects., • Prepare for and facilitate customer status calls., • Document action items from client meetings and assign follow-ups., • Update customers on ticket status, project progress, or required decisions., • Coordinate internal resources for scheduled work, project tasks, or escalations., • Review service delivery metrics and identify opportunities to improve workflow., • Help leadership improve how ConnectWise is used for managing tickets, projects, resources, and customer visibility. Why This Role Matters As our managed services business continues to grow, we need someone who can help bring structure, communication, and accountability to the way services are delivered. This role will help ensure our customers receive timely updates, our technicians have clear direction, our projects stay organized, and our internal processes continue to mature. This is a high-impact role for someone who understands both technology and customer service, and who wants to help shape the next phase of our managed services operation. Company DescriptionStafford Associates, located in Setauket, NY, owns and operates a state of the art certified AICPA/SOC PCI Compliant Data Center that provides such offerings as Colocation, Cloud Computing, and Managed Services. Our goal is to provide our customers with the most reliable, scalable and secure hosting services available today. We maintain this high level of service with a redundant data center infrastructure which is supported by a team of highly qualified engineers ready to meet any challenge.Stafford Associates, located in Setauket, NY, owns and operates a state of the art certified AICPA/SOC PCI Compliant Data Center that provides such offerings as Colocation, Cloud Computing, and Managed Services. Our goal is to provide our customers with the most reliable, scalable and secure hosting services available today. We maintain this high level of service with a redundant data center infrastructure which is supported by a team of highly qualified engineers ready to meet any challenge.