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  • Sales Associate
    Sales Associate
    11 days ago
    $15.92 hourly
    Part-time
    Paramus

    At Baked by Melissa, we don’t just sell cupcakes - we deliver a premium, joyful, and memorable guest experience rooted in exceptional service and thoughtfully crafted products. Our bite-size treats are beloved nationwide, and our in-store experience is the heart of the brand. We are looking for elevated, service-driven Sales Associates who take pride in hospitality, exude professionalism, and create meaningful connections with every guest who walks through our doors. This role is perfect for individuals who thrive in a fast-paced environment, love engaging with people, and hold themselves to the highest standard of customer care. As a Sales Associate, you are not just serving a product - you are representing a premium brand and delivering moments of delight that turn guests into loyal fans. What You’ll Do • Deliver a Premium Guest Experience, • Provide elevated, hospitality-driven service that reflects Baked by Melissa’s SWEET standard (Smile, Welcome, Engage, Educate, Thank)., • Greet every guest with warmth, sincerity, and polished professionalism., • Create personalized, engaging conversations to understand guests’ needs and make thoughtful product recommendations., • Demonstrate deep knowledge of our handcrafted products, ingredients, seasonal offerings, and ongoing promotions., • Drive Sales Through Expertise & Engagement, • Convert browsing guests into enthusiastic buyers through confident storytelling, sampling, and consultative selling., • Consistently meet and exceed individual and store sales goals., • Maintain a high level of product knowledge and brand awareness to support suggestive selling opportunities., • Operate With Excellence, • Ensure accuracy and care when processing all transactions using the POS system., • Execute daily operational responsibilities including store opening/closing procedures, inventory counts, and restocking., • Maintain a pristine, organized, and visually elevated store environment, ensuring our premium brand standards are always upheld., • Be a Trusted Brand Ambassador, • Respond to guest questions with poise, knowledge, and a solution-oriented approach., • Uphold safety, cleanliness, and operational standards at all times., • Escalate potential security or operational concerns to management promptly., • Contribute to a positive, team-oriented culture built on enthusiasm, accountability, and pride in the brand. Qualifications • High school diploma or GED required, • 18 years of age or older, • Previous retail, hospitality, or customer service experience preferred - luxury or specialty retail experience is a plus, • Exceptional communication skills and a naturally warm, welcoming personality, • Ability to deliver polished, consistent, top-tier customer service in a fast-paced environment, • Must be able to lift 30 lbs and stand for extended periods, • Weekend and holiday availability required Benefits and Perks • Opportunities for growth within a rapidly expanding brand, • 50% employee discount on all products, • Ability to pick up shifts across multiple locations, • Performance recognition programs, • A fun, positive, and collaborative workplace with premium service standards

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  • Operations Manager
    Operations Manager
    1 month ago
    $50000–$60000 yearly
    Full-time
    Fairfield

    Responsibilities: 1. Assist in day to day operations of the Showroom., 2. Provide exceptional customer experience to all scheduled appointments and walk-ins., 3. Greeting and directing visitors, answering phone inquiries in a courteous, professional manner., 4. Answering customer questions, providing information, taking and processing orders and addressing complaints., 5. Maintain professional communication with customers and maintain a high level of customer satisfaction., 6. Make follow up phone calls with consumers & business partners., 7. Plan routes and meet delivery schedules., 8. Ensure office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times., 9. Occasionally travel off-site to deliver goods as required., 10. Ensure the confidentiality and security of files and filing systems., 11. Prepare accurate and timely, weekly and monthly reports, maintain an updated inventory and complete stock counts and submit the yearly corresponding reports at the end of year., 12. Maintain clear record of warehouse register, warehouse inspection reports, spot checks reports, discrepancy reports, disposal documentation, delivery reports, waybills, store releases, stock cards, etc., 13. Assist the Showroom Manager in placing sample orders for sales team., 14. Support Showroom Manager in planning, organizing and executing all Showroom events., 15. Merchandise displays and ensure brand standards are maintained within the Showroom., 16. Be responsible for account checking and follow up bill payments., 17. Perform other duties and responsibilities as assigned. Requirements: 1. University degree holder in any discipline., 2. Minimum 2 years of relevant experience in the stone\cabinet industry and sales experience is a plus., 3. Strong reporting, presentation, and analytical skills. Mature, detail-oriented, proactive, and capable of working under minimal supervision., 4. Strong interpersonal and communication skills, with proven ability to lead, supervise, and develop teams.

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