Assistant Collections Manager
12 days ago
Fairfield
Job Description Assistant Collections Manager Fairfield, NJ : Full-time · In person Base Salary: $65,000–$70,000 + Commission · OTE: $85,000–$90,000 About the Role Advanced Recovery Group (ARG) is seeking an organized, detail-oriented, and compliance-minded Assistant Collections Manager to support the daily operations of our Commercial Collections Department. Working closely with the Collections Manager, you will lead new hire onboarding and training, audit collector accounts, track high-balance files, support collectors, and help run department operations. You will also help ensure every collection activity follows ARG's policies and applicable federal, state, and client requirements. This role is central to keeping the department consistent, accountable, compliant, and high-performing. Key Responsibilities Onboarding and Training • Manage the onboarding and training process for all new Collections Department hires., • Develop, coordinate, and conduct training so new employees understand ARG's policies, procedures, collection standards, systems, and account management expectations., • Deliver compliance training on required call scripts and disclosures, call-recording consent requirements, documentation standards, and prohibited collection practices., • Maintain training records and attestations showing each employee completed required compliance training, and coordinate annual refresher training., • Provide continued training and support to new hires throughout their onboarding period and identify where additional coaching may be needed. Account Auditing and Quality Assurance • Conduct regular account audits to ensure collectors are properly working assigned accounts and following company policies, procedures, documentation requirements, and compliance standards., • Review recorded calls to confirm collectors deliver required disclosures at the start of every call, including the call-recording notice, and communicate professionally and accurately., • Verify that account notes, payment arrangements, settlements, and correspondence are accurately documented and supported., • Review account activity to identify files that are not receiving appropriate or consistent collection efforts., • Track audit findings, document corrective coaching, and follow up to confirm issues are resolved. High-Balance Account Tracking • Monitor and track high-balance accounts to ensure consistent activity, appropriate follow-up, and measurable progress toward resolution., • Maintain organized tracking of high-balance files and provide management with updates on account progress, concerns, and outstanding next steps., • Confirm high-balance settlements and payment arrangements are properly approved and documented according to company and client authorization requirements. Compliance Oversight • Help ensure collection activity complies with applicable federal and state laws and regulations, client contract requirements, and ARG policies., • Monitor adherence to call-recording consent laws, including all-party consent requirements in applicable states, and to calling-time, contact-frequency, and communication standards., • Ensure collectors stop collection activity and escalate accounts as required when notified of a bankruptcy filing, dispute, cease-communication request, attorney representation, or litigation., • Promote truthful, non-deceptive, and non-harassing communication with debtors, guarantors, and third parties., • Help safeguard confidential debtor and client information according to ARG's data-security and privacy procedures., • Assist in responding to complaints, disputes, and client compliance inquiries, and help identify root causes and corrective actions., • Identify account issues, performance concerns, procedural deficiencies, or compliance concerns and escalate them to management when appropriate. Collector Support and Department Operations • Provide ongoing support and guidance to collectors to promote consistency, accountability, compliance, and adherence to department expectations., • Serve as an additional point of contact for collectors with questions about procedures, systems, compliance requirements, or account handling., • Assist the Collections Manager with daily departmental operations, employee oversight, reporting, and special projects as needed., • Assist management with implementing new collection processes, procedures, systems, and departmental initiatives, including updates driven by changes in law or client requirements., • Monitor the implementation of new procedures to ensure they are consistently followed throughout the department. Qualifications Required • Previous collections experience., • Strong understanding of collection practices, account management, and documentation standards., • Working knowledge of collection compliance requirements, such as call-recording consent rules, required disclosures, and handling of disputes and bankruptcies, or the ability to learn them quickly., • Strong organizational and time-management skills., • Excellent attention to detail and ability to identify account, documentation, or compliance deficiencies., • Ability to effectively train, coach, and provide guidance to employees., • Strong written and verbal communication skills., • Ability to manage multiple priorities and follow up consistently., • Comfortable working in a fast-paced, performance-driven environment., • Ability to learn and become highly proficient in collection management and CRM systems., • Sound judgment and the integrity to handle confidential information appropriately. Preferred • Commercial collections, B2B collections, or similar debt recovery experience., • Previous training, supervisory, quality assurance, auditing, compliance, or leadership experience., • Experience conducting call monitoring or quality assurance reviews., • Familiarity with laws affecting collections, such as state collection agency licensing, the TCPA, bankruptcy automatic-stay rules, etc. Compensation • Base Salary: $65,000–$70,000 annually, based on experience, • Commission: Performance-based commission in addition to base salary, • OTE: Approximately $85,000–$90,000 annually Benefits • 401(k), • Health insurance, • Dental insurance, • Vision insurance, • Paid time off, • Paid sick time, • Paid training Position Objective The Assistant Collections & Compliance Manager provides additional structure and oversight within the Collections Department. This role ensures new hires are properly trained, collector accounts are consistently reviewed, high-balance files are actively progressing, and department procedures and compliance requirements are followed on every account. This position supports the Collections Manager in maintaining an organized, accountable, compliant, and productive Collections Department as ARG continues to grow. Equal Opportunity Employer Advanced Recovery Group is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital or civil union status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations are available to applicants with disabilities upon request.
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