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Job Description Title: Program Director Site Name: Brooklyn Scholars Charter School SONYC Reports To: Vice President, Afterschool Location: 2635 Linden Blvd, Brooklyn, NY 11208 Hours: 35 Hours/Week; Exempt Schedule: Monday - Friday, 10am to 6pm Salary: $65,000 - $72,000 Job Summary: The Program Director is responsible for the overall development, implementation, and supervision of the afterschool program. They serve as the liaison to school staff and are responsible for carrying the culture and values of Good Shepherd Services. Major Duties: • Provide overall leadership and supervision for the after-school program including the summer camp., • Oversee the coordination of enrichment activities and curricula., • Ensure the implementation of parent engagement activities., • Provide daily crisis intervention with participants regarding personal and/or in school issues that affect their behavior and attendance., • Develop linkages within the school and the community., • Liaise with the principal and designated staff of school to align the activities with the school day., • Participate in appropriate school-based teams or committees., • Create linkages and feedback to programs within the school for student support and/or educational achievement., • Complete required narrative and statistical reports., • Monitor program expenditures., • Ensure the safety, security, and cleanliness of the site., • Ensure program’s compliance with Department of Health, DYCD and COA accreditation requirements., • Participate in weekly supervision., • Attend all staff meetings and required professional development activities., • Collaborate effectively with GSS Peer Programs and support departments (g. Development, Finance, Program Evaluation, Human Resources, IT and Training), • Perform other duties as assigned. Qualifications: • Bachelor’s degree Required OR, • Annual PD waiver w/5yrs. experience and enrolled in BA/BS program, • 2 Years of Experience in an Administrative Supervisory Capacity Required, • 2 Years of direct childcare experience PLUS, • 18 credits in child development, elementary education, physical education, recreation or related field OR, • NYS Children’s Program Administrator Credential OR, • SACC Credential Course, • Must have excellent organizational, budgeting, oral and written communication and networking skills., • Must be proficient in MS Office Suite and DYCD Connect., • Must commit to work from a strength based and/or youth development perspective.

Job Description Overview As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers develop their leadership skills in real-time by assisting store leaders with recovery processes, customer outreach, and risk mitigation. You will participate in training and coaching Customer Service Representatives, where applicable, while being a champion for compliance and ensuring Company standards are met. In return, we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine. Responsibilities Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs. Assist account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent account charge offs and loss. Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events. Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures. Maintain customer information in the point of sale (POS) system with accuracy and integrity. Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits. Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels. Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week*. *Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements. Qualifications • High School Diploma or equivalent required, • At least 3 months of supervisory, key holder, or relevant leadership experience, • Minimum one year experience in customer service, sales, or retail, • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated), • Excellent verbal and written communication skills, • Ability to work phone, Point of Sale, Microsoft Office, and other systems, • Must be at least 18 years of age (19 in Alabama), • Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law., • Associate degree or higher, • Bilingual English/Spanish is a plus and may be required for certain locations