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  • Front Desk Receptionist
    Front Desk Receptionist
    2 days ago
    Full-time
    Manhattan, New York

    About the Role We’re seeking a polished, detail-oriented Front Desk Receptionist to support a fast-paced medical/aesthetic practice. You’ll be the first point of contact for patients, responsible for a high-end patient experience, accurate check-in/check-out, scheduling, phone handling, and clean payment/ledger documentation. This role requires professionalism, urgency, and strong organization. Key Responsibilities Front Desk Operations (Opening/Closing) Open/close the clinic consistently: lobby readiness, restocking, sanitizing high-touch areas, equipment/phone check End-of-day closeout: secure PHI, lock up, power down, ensure lobby reset and doors secured Patient Check-In / Check-Out Greet patients warmly and verify identity (ID/insurance card when applicable) Confirm demographics (name spelling, address, phone/email, preferred language) Check patient ledger for balances and collect payments prior to rooming when required Provide receipts and confirm aftercare printouts / next appointment details (as applicable) Scheduling & Confirmation Schedule consultations, follow-ups, treatments, and post-ops per clinic standards Perform appointment confirmations (calls/texts) and update statuses (confirmed/unconfirmed/rescheduled/cancelled) Monitor gaps/overbooks and flag same-day risks (cancels, reschedules, repeat no-shows) Phones & Call Routing Answer calls promptly with a warm, professional tone Route calls appropriately (clinical urgency, post-op concerns, pricing/booking, general scheduling) Document call outcomes and next steps in CRM/EMR as required Payments, Deposits, Receipts Collect and post payments accurately (Weave/terminal/Zelle) into Nextech Apply payments to the correct invoice/charge and scan/upload receipts to the chart Follow refund escalation policy—front desk does not promise refunds/timelines unless authorized Patient Experience & De-escalation Offer hospitality (water/coffee), give wait-time updates every 10–15 minutes Maintain HIPAA discretion at the desk and on calls De-escalate upset patients calmly and escalate to leadership when needed; document objective facts Daily Reporting (must be comfortable with numbers) Begin-of-Day report (by ~10:30am): consult totals, confirmed/unconfirmed, patients with balances due End-of-Day report: tomorrow’s consult readiness + today’s consult outcomes and financial snapshot (collected totals, balance collections, notes) Requirements 2+ year experience in medical/dental/aesthetic front desk (preferred, not required if strong fit) Strong communication, professionalism, and customer service mindset Accurate data entry + comfort handling payments and sensitive information (HIPAA) Ability to multitask in a busy environment and follow SOPs closely Tech comfortable: EMR/CRM + phones/texting systems(Nextech/Weave experience is a plus) Preferred Qualifications Bilingual Spanish (highly preferred) Experience with consult-driven practices (plastics, med spa, dermatology, dental) Proven consistency with confirmations, collections, and documentation Benefits Health insurance / PTO / sick time Employee discounts on services/products Growth path: Senior Front Desk / Lead Front Desk / Front Desk Manager Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Contract Pay: $24.00 - $32.00 per hour Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience: Front desk: 2 years (Required) Ability to Commute: New York, NY 10036 (Preferred) Ability to Relocate: New York, NY 10036: Relocate before starting work (Preferred) Work Location: In person

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  • Room Attendant
    Room Attendant
    3 days ago
    $17–$18 hourly
    Part-time
    Clinton Hill, Brooklyn

    Email your resume to ops.myrtleave @ dogtopia.com 504 Myrtle ave Brooklyn NY Also on Indeed Shifts are Monday- Friday, 1:00pm-7:00pm. Saturday and Sunday 9am -6pm Dogtopia (BKBM LLC), the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized individual to be the star of our playroom as a Canine Coach. Extensive training is provided for this position and we have both morning and afternoon part-time positions available. Core Competencies: Consistent and timely attendance Ability to learn dog recognition Completion of all E-learning platforms Meal recording Proper control of all dogs in all rooms Ability to help in Grooming tasks Safety is always number 1! Have Fun on Camera! Maintain control of large groups of dogs All rooms are equipped with cameras for pet parents to stay engaged Caring for all furry friends as if they were a part of your family Keep data accurate with current dogs Engage, Play and Enjoy the furry friends! Understanding our Dogtopia-isms The rules by which we, as Dogtopians live by are: We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards of safety. We PLAY to our fullest potential. We TREAT every day like It’s the Most Exciting Day Ever! Health and Grooming Will learn how to perform grooming tasks such as baths and nails, ear and teeth cleaning Will learn how to identify dog breeds and behaviors Report dog scuffles right when they occur for safe wound cleaning if needed Work with team to assure our Quality of Care sets the standards for dog care Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards Inventory management of cleaning, dog and First Aid supplies Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues As the Canine Coach you are responsible to work closely with our furry friends in creating a safe and fun environment while still setting the highest standards and satisfaction of our customers. Requirements Primary Responsibilities: Supervising the dogs in the playrooms Ensuring all play by dogs are safe and friendly Cleaning after the dog's urine and feces Correctly and safely removing and putting on dog collars, harnesses, etc. Take dogs from the owner to enter the playroom or take dogs from the playroom to return to their owner Communicating any dog health or safety issues Administering food and medications Maintaining a clean and sanitary facility Perform Meet and Greets to a high standard (dog temperament tests) Perform cross-trained duties to a high standard whenever needed (front desk/bathing/rover) Additional projects or tasks may be assigned as needed to support the team, facility or clients Qualifications: Must be able to respond quickly if a scuffle breaks out Must be confident around all dog breeds and sizes Must love dogs Ability to spend up to 100% of work time standing Ability to work flexible days and hours, including holidays and weekends Ability to work cohesively with others in a fun, fast paced environment Strong customer service skills Ability to “own” a room of dogs Personal Characteristics: Detail oriented Quick thinker Emotionally intelligent Outgoing, enthusiastic by nature Excellent communicator Strong observance skills Strong multitasker Confident

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  • Dog bather
    Dog bather
    2 months ago
    Full-time
    Ridgefield

    Join our dynamic team as a Dog Bather, where your passion for animals and dedication to pet care will shine! In this lively role, you will be responsible for providing exceptional grooming and bathing services to dogs of all sizes and breeds, ensuring they look and feel their best. Your energetic approach and attention to detail will help create a positive experience for both pets and their owners. This paid position offers an exciting opportunity to develop your skills in animal handling, pet grooming, and customer service within a supportive environment committed to animal well-being. Duties Safely bathe, dry, brush, and groom dogs using appropriate techniques and equipment Assist with dog handling and restraint during grooming procedures to ensure safety for pets and staff Perform basic pet care tasks such as ear cleaning, nail trimming, and coat brushing Maintain cleanliness of grooming stations, tools, and bathing areas in accordance with health standards Monitor dogs for signs of stress or discomfort and communicate any concerns to supervisors or veterinary staff Support pet owners by providing information on grooming routines and pet care tips Assist with additional animal handling duties as needed, including kennel cleaning or light veterinary support tasks Qualifications Prior experience in pet grooming or dog handling is highly preferred Knowledge of animal handling techniques, including restraint and safety protocols Experience working with animals in veterinary clinics, veterinary technician roles, or as veterinary assistants is advantageous Familiarity with pet grooming tools and procedures such as bathing, brushing, trimming, and nail clipping Strong customer service skills with the ability to communicate effectively with pet owners Ability to lift heavy objects (heavy lifting) safely when handling large dogs or equipment Animal care experience including kennel work or pet sitting is a plus Basic understanding of veterinary practices or veterinary experience is beneficial Join us in creating happy, healthy pets while advancing your career in animal care! We are dedicated to fostering a lively work environment where your enthusiasm for animals makes a real difference. All positions are paid, reflecting our commitment to valuing every team member’s contribution. Job Types: Full-time, Part-time, Temporary Pay: $100.00 - $600.00 per week Benefits: Flexible schedule Work Location: On the road

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