Customer Service Representative
hace 5 días
Lees Summit
Pride Health is hiring a Administration - Interviewer, Ins Risk to support our client’s medical facility based in Lees Summit MO 64063. This is a 3-month assignment with the possibility of a contract-to-hire opportunity and a great way to start working with a top-tier healthcare organization! Job Title: Administration - Interviewer, Ins Risk Location: Lees Summit MO 64063 Duration: 3 Months+ Schedule: 8am-5pm cst / 9am-6pm cst Pay Range: $17 per hour *Any candidate submitted needs to be Bilingual-Spanish. *Pay rate is based on years of experience and educational qualifications. Position Summary The Life Insurance Telephone Interviewer is responsible for conducting outbound telephone interviews with life insurance applicants on behalf of multiple client companies. This role involves collecting accurate medical, financial, occupational, and avocation information while ensuring compliance, quality, and excellent customer service. Key Responsibilities Place outbound calls to life insurance applicants to complete required interviews or leave professional voicemail messages requesting a return call. Conduct detailed medical, financial, occupational, and avocation interviews in a clear and professional manner. Review, verify, and edit collected information in real time to ensure accuracy and quality standards are met. Utilize call management and telephony systems, including C4, Dialer, and Avaya Phone System, to place calls and document outcomes. Log call attempts, record interview results, and document order details accurately and thoroughly. Learn and adhere to the specific underwriting and interview requirements of multiple client companies. Respond promptly and professionally to inquiries from applicants, clients, staff, and management. Follow all compliance, confidentiality, and safety policies as outlined in the Safety Manual and other training materials. Perform additional duties as assigned to meet business needs and customer requirements. Qualifications High school diploma or equivalent required. Strong verbal communication and active listening skills. Ability to handle sensitive and confidential information with discretion. Attention to detail and commitment to data accuracy. Basic computer proficiency and ability to learn new systems quickly. Ability to work independently and manage time effectively in a call-based environment. Preferred Skills Previous experience in call centers, insurance, medical interviews, or customer service. Familiarity with call management or CRM systems. Professional phone presence and strong interpersonal skills. Why Join Us? Opportunity to work with multiple respected insurance clients Structured training and ongoing support Stable, process-driven role with clear expectations Meaningful work supporting the life insurance underwriting process Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. About Pride Health Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010. As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. Equal Employment Opportunity Statement As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Interested? Apply today!