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Job DescriptionGeneralists Our client is a leading force in advancing safer, smarter AI technology. Their work has been featured in Forbes, The New York Times, and other major outlets for pioneering high-quality, human-verified data that powers today’s top AI systems. They’ve built a global community of expert contributors and have already paid out more than $500 million to professionals worldwide who help train, test, and improve next-generation AI models. Why join this team? • Earn up to $18/hr, paid weekly., • Payments via PayPal or AirTM., • No contracts, no 9-to-5, you control your schedule., • Most experts work 5-10 hours/week, with the option to work up to 40 hours from home., • Join a global community of experts contributing to advanced AI tools., • Free access to the Model Playground to interact with leading LLMs.Requirements, • Bachelor’s degree or higher (or currently enrolled)., • Strong analytical and problem-solving skills., • Ability to create complex prompts and evaluate nuanced AI reasoning., • Clear, concise writing skills., • Strong attention to detail and accuracy.Nice to have (if applicable), • Background in literature, creative writing, history, philosophy, theology, etc., • Prior writing or editorial experience., • Interest or background in AI, machine learning, or creative tech tools.What you’ll do, • Adopt a “user mindset” to create natural, realistic data based on real user needs., • Use structured rubrics to evaluate how well AI systems address user requirements., • Evaluate AI outputs by reviewing and ranking reasoning and problem-solving responses., • Contribute across multiple projects depending on your skillset and experience.

Job Description FirstLight Fiber is seeking a technically savvy telecom professional to join our growing Network Operations Center (NOC), working with the most advanced technology in the industry. The NOC Technician position provides technical support to Enterprise, Carrier, Carrier-Mobility, Wholesale and Residential customers. This position works cross-functionally with customers, internal resources, equipment vendors, carriers, and field operations to resolve issues in production network and telecommunications systems. Participates under general supervision, possesses, and demonstrates basic knowledge and familiarity with assigned job functions and responsibilities, may require training and detailed instructions for assigned tasks as necessary. This position is B shift, Sunday-Wednesday. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Operate and support in a 24x7 Network Operations Center; this includes shift work and off-peak coverage., • Investigate, document, and diagnose trouble calls to resolve service affecting issues across multiple service platforms including but not limited to DSL, T1, Carrier Ethernet and Internet services., • Participate in a technical call queue. Responsible for documenting information on all incoming calls in a ticketing system to track issue counts and response and resolution time., • Responsible for taking calls from external departments and collaborate in troubleshooting where that be with Field Services or back-office Engineering., • Trouble ticket handling (create, resolve, escalate and directing through to resolution)., • Responsible for triage troubleshooting & circuit isolation with reported service affected issues., • Troubleshooting Firstlight provided onsite CPE to confirm power, link, port shaping, configuration, events logs, etc., • Responsible for test calls within triage troubleshooting to isolate reported issue to single user issue or call path or widespread issue affecting larger scope of service., • Triage troubleshooting from the COLO to the customer handoff device/ DMARC over all Firstlight provided services (copper, Fiber, Type II, NNI services), • Assigned follow up with tickets after active investigation completed & ticket status is monitoring or needing follow up after repair restoral completed., • Assigned follow up with Type II, underlying carrier & tickets dispatched to Field services for follow up thru the life of the ticket., • Basic CPE configuration & replacement (Hpbx phones, managed routers for Hpbx services), • Develop extensive knowledge of the Company’s products and services to better assist customers., • Oversee and participate in network maintenance with support teams; ensure customers are informed of maintenance activities and confirm service restoration after completion of maintenance., • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company. QUALIFICATIONS, KNOWLEDGE, and SKILLS: • Excellent written and verbal communication skills are required. Detail oriented, highly organized., • Strong solution-finding skills, • Regular, consistent, and punctual attendance. Must be able to work nights and weekends as necessary., • Be able to follow instructions, take notes and perform tasks consistently., • Basic knowledge of Ethernet and IP required. Successful candidate will have a fundamental understanding of layers 1-4 of the OSI Model., • Familiarity with Network Edge, Transport and Access technologies (SONET, DSL, GPON, Active Ethernet)., • Familiarity with one of the following vendors platforms is a plus: o Adtran, Ciena (One Control), Cyan (Planet Operate), Cisco, Calix, Telco Systems (EdgeGenie), Tellabs, Adva, Meta EDUCATION and/or EXPERIENCE: • Bachelor’s Degree in a technical field with 2-3 years relevant telecommunications experience or associate degree in a technical field with network related coursework., • 1-5 years of relevant telecommunications/technical customer engagement experience CERTIFICATES, LICENSES, REGISTRATIONS: • Associate level technical certifications are a plus., • CCNA or similar level industry certification preferred but not required. About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.. FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job Description The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This position provides technical leadership and guidance for the NOC in proactive alarm management, network analysis, maintenance and health checks as well as being an escalation point for the customer and NOC peers. When the system malfunctions, the Senior NOC Technician troubleshoots the network across multiple vendor platforms, makes repairs or refers to the next level of technical hierarchy (Engineering) to restore services as quick as possible. There are three main roles in the Network Operation Center (NOC). Surveillance, Repair, and Communications/Documentation. This is to quickly recognize network anomalies, ensure maximum possible service availability and performance, and to communication and document the actions of the NOC. This position is responsible for providing technical guidance and training to the NOC Technician along with the FirstLight customer base. The individual will be responsible for working closely with all Network Operations teams ensuring customer satisfaction and ticket resolution. Perform the roles/responsibilities of the NOC Technician I and Senior NOC Technician positions as required. The position also includes some queue, workload, and team lead responsibilities. The Senior NOC Technician is expected to be a technical focal point within the team, validating escalations into 2nd & 3rd level Technical Support, and overseeing Core Network Events that impact multiple customers and systems. The schedule for this position is Tuesday-Saturday, 8am-5pm. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated network faults., • Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison., • Monitoring network performance, highlighting any deficiencies through the appropriate channels via network health checks and identification of activities that present risk to the live networks. Action and resolve using the correct processes and procedures., • Provide operational assistance to all areas of Network Operations, mentor, and train members of the NOC., • Manage Major Service outages. Lead conference bridge directing activities. Update notifications in a timely manner. Work with OSP, GIS, and field teams as required. Direct NOC team to update customers and internal mail groups., • New Hire Training, • Associate degree or Technical school is highly recommended with a strong knowledge of computer functionality., • Word, Microsoft Excel, Microsoft Outlook., • Excellent written and verbal communication skills are required., • Must be detail oriented and highly organized., • Strong detail-oriented and organized project management skills., • Ability to build and foster collaborative relationships., • Capable of working and learning independently with minimal supervision., • Strong problem-solving skills, and the ability to make decisions independently., • Good communication skills with ability to converse technical information to all audiences., • Cisco certifications, • Four to Six years Network Operations experience or equivalent, • Experience working on Core Transport, Data/IP networks completing 1st/2nd level diagnostics across multiple technologies and Vendors preferred., • Advanced 2nd line technical competency level that spans all deployed equipment technologies., • Willingness and ability to train NOC staff on technical, functional, and procedural items., • Experience with Network Edge, Transport and Access technologies such as DSL, GPON, SONET, and ROADM., • In depth knowledge of MEF and CE2.0 Ethernet products and standards, including y.1731 statistics collection, y.1564 testing., • Advanced knowledge of Ethernet and IP required. Successful candidate will have the skills necessary to troubleshoot layers 1-4 of the OSI Model., • In depth knowledge of connection-oriented Ethernet standards including MPLS-TP, G.8032, PBB-TE., • In depth knowledge of industry protocols including IP, MPLS, OSPF, ISIS, BGP, VRRP, VLANs, Spanning tree, and 802.1q., • Solid optical troubleshooting skills using OTDR, OSA, BERT and optical power meters. Expert knowledge of the operations and repair of telecommunications systems to include, but not limited to, the following hardware platforms: • CYAN(Ciena) Z33/77., • Telco Sys 71xx / EdgeGenie, • Ciena 6500/One Control, • Huawei SONET, • Adva, • Calix / CMS, • Cisco (CCNA / CCDA Level), • FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments., • FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.